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Plan
Premium
Country
CZ
Device
iPhone 8
Operating System
iOS 10
My Question or Issue
My spotify stopped working when i am offline, my music is downloaded and I was always able to listen to when i was offline, suddenly i am not anymore.
Solved! Go to Solution.
Hey @Eliska2,
Reinstalling the app is a great step that can resolve many common issues - and you would need to re-download any downloaded music and podcasts after reinstalling the app.
I suggested the restart to see if that makes a difference but if that doesn't work, the reinstall is the next step we go through.
Let me know how everything goes!
Hey @Eliska2, thanks for reaching out to the Community!
First, try restarting your device. If that doesn't help, could you try a clean reinstall of the app following these steps? If you're still having trouble, can you send me a screenshot of what you're seeing exactly?
Additionally, let me know your current iOS version of your iPhone 8, as mentioned in your original post.
Let me know how this goes!
Hey @Eliska2,
Reinstalling the app is a great step that can resolve many common issues - and you would need to re-download any downloaded music and podcasts after reinstalling the app.
I suggested the restart to see if that makes a difference but if that doesn't work, the reinstall is the next step we go through.
Let me know how everything goes!
It helped, thanks
Hey @Eliska2,
You're welcome. I'm happy to hear everything is back on track. If you need help in the future, don't hesitate to start a topic and the Community will be happy to help.
Have a nice day!
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