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iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • zoabknew
  • Regular
  • 27625 Views
  • 13 replies
  • 33 likes
  • 27625 Views
  • 13 replies
  • 33 likes

Superuser Contribution 30 Second Stop on All Platforms

PlanPremium Family PlanCountryUSADeviceIphone14 Pro Mx (iOS16.2), Dell Inspiron Laptop/Tablet Windows 11 Pro, iPhone Xr iPhone 16.1.1) My Question or IssueEvery platform stops playing music after 30 seconds, both iPhone and Windows. Music is paused, ...

  • Casual Listener
  • Plan Premium Family Plan Country USA Device Iphone14 Pro Mx (iOS16.2), Dell Inspiron Laptop/Tablet Windows 11 Pro, iPhone Xr iPhone 16.1.1)   My Question or Issue Every platform stops pl...
  • OliverM12
  • Newbie
  • 1729 Views
  • 8 replies
  • 1 likes
  • 1729 Views
  • 8 replies
  • 1 likes

Solved!!Superuser Contribution Unable to choose AirPods using Spotify through

PlanPremium CountryItaly DeviceApple Watch Operating SystemwatchOS 7.3.2 My Question or IssueHi, It has been severals weeks since I no longer see my AirPods connected to Apple Watch through Spotify app. Basically, when I try to switch the audio outpu...

  • Casual Listener
  • Plan Premium   Country Italy   Device Apple Watch   Operating System watchOS 7.3.2   My Question or Issue Hi,   It has been severals weeks since I no longer se...
  • Chrissukovich
  • Visitor
  • 33877 Views
  • 24 replies
  • 0 likes
  • AirPods
    Apple Watch
    Spotify
  • 33877 Views
  • 24 replies
  • 0 likes

Superuser Contribution Listing bug on +1000 episode podcasts

I am a IOS Premium user from Turkey. I have a problem with a podcast’s listing on mobile device. I think its related to the episode count on that podcasts. I record a video about my problem I hope it helps. By the way, I also have an Android device I...

  • Casual Listener
  • I am a IOS Premium user from Turkey. I have a problem with a podcast’s listing on mobile device. I think its related to the episode count on that podcasts. I record a video about my problem I hope it...
  • MihailY
  • Moderator
  • 149 Views
  • 3 replies
  • 0 likes
  • 149 Views
  • 3 replies
  • 0 likes

Spotify keeping phone screen awake

PlanPremiumCountryUSADeviceiPhone XS, iOS 12.1.4Spotify Version8.4.93.796My Question or IssueWhen Spotify is playing, a lot of the time it does not let my phone screen go to sleep. This even happens if my phone screen is off and I get a notification ...

  • Regular
  • Plan Premium Country USA Device iPhone XS, iOS  12.1.4 Spotify Version 8.4.93.796 My Question or Issue When Spotify is playing, a lot of the time it does not let my phone screen go...
  • zoey_rd
  • Newbie
  • 19617 Views
  • 12 replies
  • 13 likes
  • 19617 Views
  • 12 replies
  • 13 likes

Superuser Contribution My song on repeat won't repeat from the beginning.

PlanPremium FamilyCountryUSA Device(iPhone 12 Pro Max)Operating System(iOS 16.6.1) My Question or IssueI'll have a song on repeat and after a while, the song will repeat but not from the beginning of the song

  • Visitor
  • Plan Premium Family Country USA   Device (iPhone 12 Pro Max) Operating System (iOS 16.6.1)   My Question or Issue I'll have a song on repeat and after a while, the song will repe...
  • GraceListener
  • Visitor
  • 246 Views
  • 2 replies
  • 0 likes
  • 246 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution How do you find older history

How do you find older history of artists or albums you played not showing currently in artists or album section of history

  • Regular
  • How do you find older history of artists or albums you played not showing currently in artists or album section of history
  • Agrapheuse
  • Visitor
  • 200861 Views
  • 12 replies
  • 2 likes
  • 200861 Views
  • 12 replies
  • 2 likes

Superuser Contribution Better way to play music on FaceTime

I have a hard time sharing my Spotify music while on FaceTime. When I click SharePlay the other person is never able to hear it

  • Casual Listener
  • I have a hard time sharing my Spotify music while on FaceTime. When I click SharePlay the other person is never able to hear it 
  • Kiril
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Apple watch downloads dont work offline

I have an apple watch SE, all IOS versions are up to date (watch and phone). If I download a playlist, spotify refuses to play it through my watch (as a device) unless the watch is 1. Connected to my WiFi, and 2. Disconnected from my phone. This comp...

  • Visitor
  • I have an apple watch SE, all IOS versions are up to date (watch and phone). If I download a playlist, spotify refuses to play it through my watch (as a device) unless the watch is 1. Connected to my...
  • ThatNameIsTaken
  • Casual Listener
  • 1844 Views
  • 11 replies
  • 9 likes
  • 1844 Views
  • 11 replies
  • 9 likes

Superuser Contribution Spotify stops playing after 1 second when connected to bluetooth speaker

Hey,so I encountered this issue, when I have my bluetooth speaker connected to my phone (iPhone 12 mini, but it happened on my iPhone 7 too) and try to play anything, it always just stops after a second. If I just disconnect a speaker and play it wit...

  • Casual Listener
  • Hey, so I encountered this issue, when I have my bluetooth speaker connected to my phone (iPhone 12 mini, but it happened on my iPhone 7 too) and try to play anything, it always just stops after a s...
  • Maria
  • Moderator
  • 5713 Views
  • 20 replies
  • 0 likes
  • 5713 Views
  • 20 replies
  • 0 likes

Superuser Contribution Bring back auto play on the same playlist

I want to listen to the music on my playlist over and over again without having to hit play every-time it ends. It used to do this but they got rid of it in the new update. I don’t want to hear similar music once the playlist comes to a close!

  • Visitor
  • I want to listen to the music on my playlist over and over again without having to hit play every-time it ends. It used to do this but they got rid of it in the new update. I don’t want to hear simil...
  • MihailY
  • Moderator
  • 169 Views
  • 3 replies
  • 0 likes
  • 169 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify on TV stops playing when phone leaves house

Hi! I like to leave music on for my cat when I go out. However, Spotify on my Smart TV stops playing when my phone goes elsewhere. Any ideas how to avoid? Plan: PremiumCountry: USDevice: iPhone 7

  • Visitor
  • Hi! I like to leave music on for my cat when I go out. However, Spotify on my Smart TV stops playing when my phone goes elsewhere. Any ideas how to avoid?   Plan: Premium Country: US Device:...
  • Ivelina
  • Moderator
  • 533 Views
  • 3 replies
  • 0 likes
  • 533 Views
  • 3 replies
  • 0 likes

Superuser Contribution Excessive data usage

I went out for less than 10 minutes and listened to songs I had downloaded to my phone and Spotify used 233 Mb of data. What’s going on here?

  • Roadie
  • I went out for less than 10 minutes and listened to songs I had downloaded to my phone and Spotify used 233 Mb of data. What’s going on here?
  • OkayPerson
  • Visitor
  • 3329 Views
  • 17 replies
  • 1 likes
  • 3329 Views
  • 17 replies
  • 1 likes

Solved!!Superuser Contribution Apple TV - I have to log in every time I use the Spotify app

PlanPremiumCountryUnited StatesDeviceApple TV 4th GenOperating SystemtvOS 14.7My Question or IssueI do not stay logged in on the Apple TV app. Almost every time I use the app (it may stay logged in for a few hours), it asks me to log in and gives me ...

  • Roadie
  • Plan Premium Country United States Device Apple TV 4th Gen Operating System tvOS 14.7 My Question or Issue I do not stay logged in on the Apple TV app. Almost every time I use the app (it ma...
  • bandtank
  • Regular
  • 36627 Views
  • 142 replies
  • 26 likes
  • 36627 Views
  • 142 replies
  • 26 likes

Superuser Contribution No Downloaded Songs working offline

Student Plan - Australia - iPhone 11 Pro Max - iOS 17 public beta Since I’ve gotten onto the new iOS public beta, Spotify has not properly downloaded my music (I had to re-download and I needed the space to update). My app shows the downloaded symbol...

  • Casual Listener
  • Student Plan - Australia - iPhone 11 Pro Max - iOS 17 public beta   Since I’ve gotten onto the new iOS public beta, Spotify has not properly downloaded my music (I had to re-download and I n...
  • Susan_GP
  • Moderator
  • 1360 Views
  • 5 replies
  • 0 likes
  • 1360 Views
  • 5 replies
  • 0 likes

Superuser Contribution Podcasts keep changing episodes randomly in the middle of listening

PlanFree/PremiumCountry DeviceIphone13Operating System(iOS 17.1.2) My Question or IssueMy title - for the past few weeks my podcasts skip to a different podcast in the middle of an episode all on their own. This is annoying.

  • Newbie
  • Plan Free/Premium Country   Device Iphone13 Operating System (iOS 17.1.2)   My Question or Issue My title - for the past few weeks my podcasts skip to a different podcast in the m...
  • Susan_GP
  • Moderator
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution different interface on ipad vs new phone

PlanFreeCountryUSDeviceiPhone 14, iPad Pro 2nd genOperating SystemiOS 17.3 (both) My Question or Issuefor about a year i’ve had spotify downloaded on my old ipad. i recently decided to download it on my phone as well. the issue is when i go to see my...

  • Newbie
  • Plan Free Country US Device iPhone 14, iPad Pro 2nd gen Operating System iOS 17.3 (both)   My Question or Issue for about a year i’ve had spotify downloaded on my old ipad. i recently ...
  • Yordan
  • Moderator
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Superuser Contribution Liked songs download option

In my Android phone it is possible to download the liked songs list. In my iPhone I can download any list, but not my liked songs list (same list which can be downloaded in android) . (I can copy them manually, create a new list which I can download,...

  • Visitor
  • In my Android phone it is possible to download the liked songs list.    In my iPhone I can download any list, but not my liked songs list (same list which can be downloaded in android) .&...
  • Vasil
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution App closes by itself, and phone overheating!

PlanPremiumCountryUK DeviceiPhone 13 Operating SystemiOS 17.1.1 My Question or IssueMy Spotify app constantly closes as soon as I go to another app, or lock my phone screen. When I’m on the app, it’s constantly freezing so I have to restart, and ofte...

  • Visitor
  • Plan Premium Country UK   Device iPhone 13  Operating System iOS 17.1.1   My Question or Issue My Spotify app constantly closes as soon as I go to another app, or lock my ph...
  • Vasil
  • Moderator
  • 561 Views
  • 5 replies
  • 0 likes
  • 561 Views
  • 5 replies
  • 0 likes

Solved!! Bad sound quality when connected to bluetooth headphones

PlanPremiumCountryVietnamDeviceiPhone SE 2016Operating SystemiOS 13 My Issue I have bad sound quality when i connected to bluetooth headphones (JBL T500BT).

  • Visitor
  • Plan Premium Country Vietnam Device iPhone SE 2016 Operating System iOS 13   My Issue  I have bad sound quality when i connected to bluetooth headphones (JBL T500BT).
  • itsyoboiijerr
  • Visitor
  • 10593 Views
  • 3 replies
  • 0 likes
  • 10593 Views
  • 3 replies
  • 0 likes