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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Solved!! How to play the "Eat this playlist"

Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option

Newbie

Gigiii

Visitor

227350 Views

53 replies

13 likes

  • 227350 Views
  • 53 replies
  • 13 likes

Volume buttons on device don't work when casting

As of Spotify 8.9.xx and newer I can't control the volume on my iPhone when casting to a Chromecast device. I need to go into the slider inside the Spotify app to change the volume. This is not an iOS or apple issue:My non working version of Spotify ...

Roadie

makeabetterapp

Visitor

152072 Views

507 replies

108 likes

  • 152072 Views
  • 507 replies
  • 108 likes

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Spotify Star

Rastereyes

Casual Listener

106404 Views

19 replies

38 likes

  • 106404 Views
  • 19 replies
  • 38 likes

Mobile data usage was 5GB in 90 minutes without me downloading or changing anything

PlanPremium CountryGermany DeviceiPhone 15 Pro Operating SystemiOS 17.5.1 My Question or IssueMobile data usage was 5GB in 90 minutes without me downloading or changing anything. I was unsure whether it was Spotify, so I booked another 100MB package....

Newbie

Plan Premium   Country Germany   Device iPhone 15 Pro   Operating System iOS 17.5.1   My Question or Issue Mobile data usage was 5GB in 90 minutes without me download...

Drat76

Casual Listener

785 Views

3 replies

1 likes

  • 785 Views
  • 3 replies
  • 1 likes

Superuser Contribution Local files not syncing from desktop to ios

I have followed a step-by-step guide to try to sync local files from desktop to IOS on the same network, but the local files on iOS do not show up. I have tried uninstalling and reinstalling the apps on both platforms. I have tried undowloading an re...

Visitor

I have followed a step-by-step guide to try to sync local files from desktop to IOS on the same network, but the local files on iOS do not show up. I have tried uninstalling and reinstalling the apps...

Elena

Moderator

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

How to add synced lyrics to local files?

I have a song on my local files, I’d like to have synced lyrics, if anyone knows how to add lyrics it would he appreciated.

Newbie

I have a song on my local files, I’d like to have synced lyrics, if anyone knows how to add lyrics it would he appreciated.

MateusM

Spotify Star

1520 Views

1 replies

0 likes

  • 1520 Views
  • 1 replies
  • 0 likes

Turn off canvas not working

Hello, I’ve turned off canvas in the account options, but they still play. Is there another setting I need to disable?

Visitor

Hello, I’ve turned off canvas in the account options, but they still play. Is there another setting I need to disable?

sleepingarianna

Newbie

2174 Views

2 replies

2 likes

  • 2174 Views
  • 2 replies
  • 2 likes

Can I publish audiobooks as podcasts without the author’s consent?

I want to publish audiobooks, though I don’t know how to get an author’s consent. Can I just publish the (self-recorded) audiobooks as podcasts or is it illegal?

Visitor

I want to publish audiobooks, though I don’t know how to get an author’s consent. Can I just publish the (self-recorded) audiobooks as podcasts or is it illegal?

Maxim

Spotify Star

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist folder doesn’t sync

On iOS 17 - when I move a playlist into a playlist folder from the Spotify website it doesn’t update in the playlist folder on the mobile app The app is on the latest version and I have waited multiple days to see if it just needed longer to sync but...

Casual Listener

On iOS 17 - when I move a playlist into a playlist folder from the Spotify website it doesn’t update in the playlist folder on the mobile app   The app is on the latest version and I have wait...

Spenbarkley

Visitor

2362 Views

6 replies

0 likes

Apple iPhone app
library malfunction
Not syncing
playlist folders
Sync issue
synching devices
  • 2362 Views
  • 6 replies
  • 0 likes

Spotify Queue is broken

PlanPremium CountryScotland DeviceiPhone 13Operating SystemiOS 17.5.1 My Question or IssueAs stated in the title, the whole song queuing system seems to be broken. I have tried to attach screen recordings to show it but the community posts don’t seem...

Newbie

  Plan Premium   Country Scotland   Device iPhone 13 Operating System iOS 17.5.1   My Question or Issue As stated in the title, the whole song queuing system seems to...

gregory109

Regular

573 Views

1 replies

0 likes

  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song unavailable but shows up in search and text is not grey

I’m trying to listen to Shatter Me by Lindsay Sterling but it says the song is unavailable. Majority of the album it’s in is also greyed out (except for one song). What’s weird though is that the song shows up in search unlike other unavailable songs...

Casual Listener

I’m trying to listen to Shatter Me by Lindsay Sterling but it says the song is unavailable. Majority of the album it’s in is also greyed out (except for one song). What’s weird though is that the son...

Ivelina

Moderator

616 Views

1 replies

0 likes

  • 616 Views
  • 1 replies
  • 0 likes

Shazam won’t link to Spotify app

When try to go to Spotify from Shazam, it takes me to the website and doesn’t show the song I searched for. Why doesn’t Shazam link to the Spotify app and how can I make it so it does?

Casual Listener

When try to go to Spotify from Shazam, it takes me to the website and doesn’t show the song I searched for. Why doesn’t Shazam link to the Spotify app and how can I make it so it does?

Not applicable

9725 Views

16 replies

3 likes

  • 9725 Views
  • 16 replies
  • 3 likes

What's New on iOS not updating and freezing time to time

PlanPremiumCountryIrelandDeviceiPhone 15 PlusOperating SystemiOS 17.5.1 My Question or IssueThe iOS app is really not working properly at all. What's New does not load correctly and when I click on a podcast it takes a long time to load and sometime ...

Newbie

Plan Premium Country Ireland Device iPhone 15 Plus Operating System iOS 17.5.1   My Question or Issue The iOS app is really not working properly at all. What's New does not load correc...

gregory109

Regular

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

My phone is not allowing me to skip ads. Why???

Usually after five seconds of listening to an ad on my phone I can skip the ad but recently my phone has not allowing me to skip these ads. I listened to five ads in a row without skipping it was painful.

Casual Listener

Usually after five seconds of listening to an ad on my phone I can skip the ad but recently my phone has not allowing me to skip these ads. I listened to five ads in a row without skipping it was pai...

WJ007

Visitor

5015 Views

2 replies

1 likes

  • 5015 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify app on IOS won't allow me to login with my password?

I log in an out frequently between work and personal accounts and on the login screen on the app, tapping on 'Log in' brings me to log in without password, prompting me to change my password rather than just log in.

Casual Listener

I log in an out frequently between work and personal accounts and on the login screen on the app, tapping on 'Log in' brings me to log in without password, prompting me to change my password rather t...

OscarDC

Moderator

1427 Views

5 replies

0 likes

  • 1427 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cover art for local files in iphone

I have a song that i imported to spotify and i didn't like the fact that there was no cover art for it so i added a cover art using media player, it worked on my laptop's spotify but it didn't work on my iphone's spotify

Visitor

I have a song that i imported to spotify and i didn't like the fact that there was no cover art for it so i added a cover art using media player, it worked on my laptop's spotify but it didn't work o...

Ivelina

Moderator

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

My playlist doesn't play my songs

Once I got the premium my playlist only allow me to play one or two songs online and offline I don't know how to fix it

Visitor

Once I got the premium my playlist only allow me to play one or two songs online and offline I don't know how to fix it

jason34q

Casual Listener

477 Views

2 replies

0 likes

  • 477 Views
  • 2 replies
  • 0 likes

Superuser Contribution Facebook Log In Error

PlanFamilyCountryUKDeviceiPhone 14Operating SystemiOS My Question or IssueMy desktop Spotify connects fine using my facebook account. My iOS app keeps giving me my daughter's facebook to log in, and not my own. I've been into my daughter's facebook a...

Casual Listener

Plan Family Country UK Device iPhone 14 Operating System iOS   My Question or Issue My desktop  Spotify connects fine using my facebook account.   My iOS app keeps giving m...

AlejaR

Moderator

765 Views

1 replies

0 likes

  • 765 Views
  • 1 replies
  • 0 likes

Google alarm automation DISABLES shuffle on selected playlist

Have setup an alarm through google home to play a playlist. Despite having the playlist set to shuffle the playlist DISABLES shuffle and plays the first song in the playlist. I have premuim spotify, using iOS17.5.1 and google home connected to a leno...

Visitor

Have setup an alarm through google home to play a playlist. Despite having the playlist set to shuffle the playlist DISABLES shuffle and plays the first song in the playlist. I have premuim spotify, ...

409 Views

0 replies

0 likes

  • 409 Views
  • 0 replies
  • 0 likes

Can my album be free again?

I was listing to an album on free and it was working in order and then it stopped for some weird reason

Visitor

I was listing to an album on free and it was working in order and then it stopped for some weird reason

Gail207Martinez

Casual Listener

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Superuser Contribution I close the app, re-open app does not continue to play the most recent music/podcast

PlanPremiumCountryUSADevice(iPhone 15 Pro)Operating System(iOS 17.5) My Question or IssueWhenever I close the app, upon re-opening it, the "playing" bar on the bottom is empty. I have to restart my playlist or podcast. Thought deleting the app and re...

Casual Listener

Plan Premium Country USA Device (iPhone 15 Pro) Operating System (iOS 17.5)   My Question or Issue Whenever I close the app, upon re-opening it, the "playing" bar on the bottom is empt...

Eni

Moderator

696 Views

2 replies

0 likes

  • 696 Views
  • 2 replies
  • 0 likes

Google cast not working

Well Spotify, when are you going to fix this? I see threads from 2013 and 2021 of people complaining about Spotify not staying connected to google cast. Do any of your employees ever use google cast, because you should be aware of how embarrassingly ...

Regular

Well Spotify, when are you going to fix this? I see threads from 2013 and 2021 of people complaining about Spotify not staying connected to google cast. Do any of your employees ever use google cast,...

415 Views

0 replies

0 likes

  • 415 Views
  • 0 replies
  • 0 likes