Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hey folks, Spotify here!
Just a quick post to let you know we’re in the process of removing Touch Preview, the feature on the iOS app that gives you a sneak peek of a playlist, song, album, or artist before you hit play.
We’ve taken this decision as it currently has a very low engagement rate. We’re committed to offering the best experience on each platform, and we’re actively looking into new possibilities for the long press feature.
The change will take effect with app version 8.4.15, which goes live in the App Store today.
We’d love to hear your thoughts on what long press feature you’d like to see added. Thanks in advance for sharing your feedback!
If you would like to see Touch Preview come back, you can add your vote to this idea:
This feels like a knee-**bleep** response to complaints about platform-inequality. I don't believe for a second it "currently has a very low engagement rate". I think you either ran into technical difficulty to make this work on Android, or, and this is way more likely, there were legal/licensing issues with when and how much to pay out to artists that were being previewed without the track being actually started/listened to in the regular way.
So not only can't you, or won't you bring this much loved iOS-only feature to Android, perhaps in a misguided effort to quash the complaints, you're punishing even the people that can and do enjoy this feature, by removing it from all devices. WOW. And after years of stringing Android-users along, too.
I think you've grossly underestimated how much value this one single feature brought to your app for iOS users. Me, for example, I only use Spotify on Android to listen to music I've discovered / set-up previously on my iOS device. Touch Preview made browsing the catalog so much more fun.
You could've at least been honest with your users about the real issue here, instead of just getting rid of it 2,5 years down the line. What a way to take a dump on your users.
PS. Please, everyone also vote here:
It's the worst choice that you've ever done.
Touch preview gave a sense to iOS 3D touch devices, allowed us to match the right song, searched through shazam or suggest by a friend.
It helped us to find new songs, understanding if a playlist or an album was right for us. To check song in our playlists, to surf faster into App Spotify.
Your other competitors on iOS (Apple Music over all) give a preview button to listen about thirty seconds of a song, but no one had had the same idea to use touch preview, not even Apple. I think to touch on an album cover: a very cool thing.
Several times there have been problems to fix with this function, but remove it completely, without introducing alternatives is the worst choice.
I really hope you want to think about it or introduce alternative features to get that function back, cause this is a loud autogoal and a perfect help for iOS users - Apple streaming music.
So instead of adding Touch Preview to Android (other platforms) like was promised in the press release and never came, you guys decide to just remove it altogether from iOS 2.5 years later just because it had low usage?
If you would have released it on Android, more people would become aware of it and there would be more people talking about the feature and using it.
It had low usage because it was poorly advertised and not fully implemented across both major mobile apps (iOS and Android). Nobody knew it was there. This was a feature that set Spotify apart from the rest. It was really cool.
This is a very poor decision. Please add it back.
What's the point, you never listen to us anyway! The feature could have stayed for people who did use it and for those who didn't use it, they were still having a good user experience, it made no difference to them.
It's just like the song limit, no limit wouldn't effect those who weren't bothered or aware of it.
Such a bad choice.
Why Remove. i just update on my iphone. i enjoyed using it. It made finding songs easy from really long playlists or albums. i dont want to click on tracks one by on just to hear the song. that what kept me from changing subscription. Please enable it back.
And there is no way to downgrade back to the older version. The decision-making at Spotify is crazy, they obviously don't care about the users and paying customers. We know what we want, the paying customer.
How have Spotify fallen so far behind thier competitors.
I never comment on these things, but I absolutely want to voice how unhappy I am with this feature removal. I use touch preview CONSTANTLY. In my opinion, this was one of the big selling points on sticking with Spotify over Apple Music. Now I have no reason not to check out the competition.
Really, really hope you guys change your mind on this.
Also, it would be nice and helpful if you said what the changes were in the update descriptionin in the app store. So people would know what they were getting themselves into. Instead of using that generic rubbish with no information.
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game…