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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 50257 Views
  • 15 replies
  • 36 likes
  • 50257 Views
  • 15 replies
  • 36 likes

Superuser Contribution Courses button always glowing on Home screen

PlanPremiumCountryUKDeviceiPhone 13 MiniOperating SystemiOS 17.4.1 My Question or IssueThe courses tab on the home screen has been glowing ever since the feature was made available for iOS. I would have thought it'd be gone by now seeing as it was ro...

20240504_175816097_iOS.jpg
  • Regular
  • Plan Premium Country UK Device iPhone 13 Mini Operating System iOS 17.4.1   My Question or Issue The courses tab on the home screen has been glowing ever since the feature was made ava...
  • Susan_GP
  • Moderator
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify app glitching and skipping songs on its own

PlanPremiumCountryUS Deviceiphone 13 My Question or Issue My spotify app, since probably a few years ago, will randomly skip songs on its own, while I’m listening. Or it pauses by itself, for no reason. Does anyone else have this problem or know how ...

  • Casual Listener
  • Plan Premium Country US   Device iphone 13   My Question or Issue   My spotify app, since probably a few years ago, will randomly skip songs on its own, while I’m listening. ...
  • MartinT
  • Moderator
  • 329 Views
  • 3 replies
  • 0 likes
  • 329 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Two cancelled podcasts stay in my library and I have no way to remove them

Two podcasts, those being The Cool Videos Podcast and TheRussianBadger but on Spotify, were deleted. However, they stay as the standard grey microphone backround and I cannot interact with them in any way. When I click on them, it says "Something wen...

  • Regular
  • Two podcasts, those being The Cool Videos Podcast and TheRussianBadger but on Spotify, were deleted. However, they stay as the standard grey microphone backround and I cannot interact with them in an...
  • AlejaR
  • Moderator
  • 901 Views
  • 13 replies
  • 0 likes
  • 901 Views
  • 13 replies
  • 0 likes

Superuser Contribution Pagamento Premium Efetuado e não atualizou

PlanFree/PremiumCountryBrasilDeviceIPhone 14Operating SystemiOS 17.4.1 My Question or IssuePaguei o premium e não atualizou, não recebi o boleto porém foi cobrado no cartão que apenas essa conta possui pois criei o cartão virtual para esta compra.

  • Newbie
  • Plan Free/Premium Country Brasil Device IPhone 14 Operating System iOS 17.4.1   My Question or Issue Paguei o premium e não atualizou, não recebi o boleto porém foi cobrado no cartão q...
  • Vasil
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music stops and is unable to play after taking a picture?

PlanPremiumCountryUnited KingdomDeviceiPhone 13Operating SystemiOS 17.4.1My Question or Issuehello‍i've found multiple times on the 8.9.34 and earlier versions of spotify that i will be playing some music, then I'll take a picture on the iphone cam...

  • Casual Listener
  • Plan Premium Country United Kingdom Device iPhone 13 Operating System iOS 17.4.1 My Question or Issue hello💆🏼‍♂️ i've found multiple times on the 8.9.34 and earlier versions of spotify th...
  • Yordan
  • Moderator
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want the desktop version on my iPad!

PlanPremium CountryCanada DeviceiPad pro (2020)Operating SystemiOS 14 My Question or IssueThere should be an option to have the desktop version of Spotify on my iPad. I use my iPad Pro completely like a laptop and the app is just no where as good as ...

  • Casual Listener
  •   Plan Premium   Country Canada   Device iPad pro (2020) Operating System iOS 14   My Question or Issue There should be an option to have the desktop version of Spoti...
  • Yordan
  • Moderator
  • 3330 Views
  • 3 replies
  • 9 likes
  • 3330 Views
  • 3 replies
  • 9 likes

Superuser Contribution Canvas videos are not playing while being activated in the latest app

Hello. iPhone 12 Pro.Latest iOS version available - 16.5App version - 8.8.43.436Canvas option is available and enabled in PlaybackData saver options are offSpotify Premium subscriptionI used to have Canvas before, that's why I'm very concerned that I...

  • Newbie
  • Hello. iPhone 12 Pro. Latest iOS version available - 16.5 App version - 8.8.43.436 Canvas option is available and enabled in Playback Data saver options are off Spotify Premium subscription I...
  • BSakuga
  • Visitor
  • 848 Views
  • 7 replies
  • 0 likes
  • 848 Views
  • 7 replies
  • 0 likes

Superuser Contribution BBC podcasts won't stream from Apple Watch

PlanPremiumCountryUKDeviceApple Watch Series 4Operating SystemWatchOS 7.1 My Question or IssueWhen streaming podcasts direct from Apple Watch, now that this new feature is available, all podcasts stream fine except for BBC podcasts. Is there a specif...

  • Casual Listener
  • Plan Premium Country UK Device Apple Watch Series 4 Operating System WatchOS 7.1   My Question or Issue When streaming podcasts direct from Apple Watch, now that this new feature is av...
  • ElliotB1
  • Visitor
  • 678 Views
  • 5 replies
  • 0 likes
  • 678 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playing music pauses every minute

I start playing music on my phone and it pauses after a few seconds. I've restarted my phone, redownloaded the app, cleared my cache, and used the Spotify desktop app and the problem still doesn't seem to go away. I can play music from any playlist a...

  • Newbie
  • I start playing music on my phone and it pauses after a few seconds. I've restarted my phone, redownloaded the app, cleared my cache, and used the Spotify desktop app and the problem still doesn't se...
  • Maria
  • Moderator
  • 305 Views
  • 4 replies
  • 0 likes
  • 305 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Cannot delete playlist on iphone

PlanPremiumCountryGermany DeviceiPhone 11Operating Systemcurrent IOS My Question or Issue i tried to clean up my unused playlists but the app doesn’t let me delete playlists. I can open a playlist, press the Burger button and select „remove Playlist“...

  • Casual Listener
  • ...isappear from my list. So I got a bunch of „Shazam“ or old playlists from my birthday years ago 🙂 btw it seems to be „public“ playlists from myself. I tried to unshare them and to set them as secret, t...
  • MihailY
  • Moderator
  • 48297 Views
  • 17 replies
  • 0 likes
  • iOS
  • 48297 Views
  • 17 replies
  • 0 likes

Superuser Contribution Unable to playback music from Spotify on cellular on Apple Watch Ultra 2

I just received my new Apple Watch. I have a cellular plan and I have internet on my watch. I went out for a run the other day and left my phone at home, just my watch and my AirPods. I was connected to the internet and wanted to start Spotify but it...

  • Newbie
  • I just received my new Apple Watch. I have a cellular plan and I have internet on my watch. I went out for a run the other day and left my phone at home, just my watch and my AirPods. I was connected...
  • jkpindahbc
  • Visitor
  • 2193 Views
  • 4 replies
  • 0 likes
  • 2193 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Daily mixes are not updating

PlanFreeCountryUnited States DeviceiPhone XrOperating SystemiOS 12.4 My Question or IssueThis is the second time this has happened. My daily mixes have had the same songs for about 3 weeks. The first time the daily mixes locked it took 2 weeks for th...

  • Regular
  • Plan Free Country United States  Device iPhone Xr Operating System iOS 12.4   My Question or Issue This is the second time this has happened. My daily mixes have had the same song...
  • daggaz
  • Newbie
  • 84132 Views
  • 28 replies
  • 6 likes
  • 84132 Views
  • 28 replies
  • 6 likes

Superuser Contribution Song skips or goes back and forth when going to next/previous song

When going to the next/previous song, mostly via swiping, after the app is opened again (not forced closed), Spotify just skips a song or skips it and jumps back again. Very annoying. Spotify app version 8.9.34 on my iPad Pro 12" M2 and iPhone 15 Pro...

  • Regular
  • When going to the next/previous song, mostly via swiping, after the app is opened again (not forced closed), Spotify just skips a song or skips it and jumps back again. Very annoying.   Spotif...
  • Susan_GP
  • Moderator
  • 575 Views
  • 1 replies
  • 0 likes
  • 575 Views
  • 1 replies
  • 0 likes

Spotify app requiring me to kill the app and restart almost every time I have go to listen

PlanPremiumCountryUS DeviceiPhone 13Operating SystemMost recent IOS My Question or IssueI will go onto the app and I am unable to play any songs without restarting the app.

  • Casual Listener
  • Plan Premium Country US   Device iPhone 13 Operating System Most recent IOS   My Question or Issue I will go onto the app and I am unable to play any songs without restarting the...
  • MateusM
  • Spotify Star
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes

Superuser Contribution “Song Not Downloaded” Local File Transfer

PlanPremiumCountryCanada/USDevicePC: Asus Laptop || Mobile: iPhone XROperating SystemPC: Windows 11 || latest IOS My Issue:Hi there! I have been struggling to sync my local files uploaded from my PC to my iPhone. Whenever I try to play the song, I ge...

  • Casual Listener
  • Plan Premium Country Canada/US Device PC: Asus Laptop || Mobile: iPhone XR Operating System PC: Windows 11 || latest IOS   My Issue: Hi there! I have been struggling to sync my local f...
  • Ivelina
  • Moderator
  • 9553 Views
  • 6 replies
  • 0 likes
  • 9553 Views
  • 6 replies
  • 0 likes

I WANT to pause between playlist tracks

Family PremiumUSAIphone 13I have a playlist for an upcoming event. I need to have songs stop automatically at the end of the track, but have the next song in the playlist start with a single button push.Is there an option to NOT automatically play th...

  • Casual Listener
  • Family Premium USA Iphone 13 I have a playlist for an upcoming event.   I need to have songs stop automatically at the end of the track, but have the next song in the playlist start wit...
  • bpbrun
  • Newbie
  • 864 Views
  • 2 replies
  • 0 likes
  • 864 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Repeating songs wont turn off

I have an iphone and have premium spotify i always listen to my playlists and leave them on shuffle so my shuffle icon is always lit. Seems to now be the defaultwhy i notice now is that the repeat now seems to be in default as well and i want it offe...

  • Newbie
  • I have an iphone and have premium spotify   i always listen to my playlists and leave them on shuffle so my shuffle icon is always lit. Seems to now be the default why i notice now is that th...
  • Susan_GP
  • Moderator
  • 25040 Views
  • 5 replies
  • 0 likes
  • 25040 Views
  • 5 replies
  • 0 likes

Superuser Contribution Issues regarding the App

PlanFreeCountryIndiaDevice(iPhone XR)Operating System(iOS 16.6) My Question or IssueI have been using Spotify in my iPhone XR as well as other devices with same account. And there is a problem from a long time that is not encountered in other devices...

  • Casual Listener
  • Plan Free Country India Device (iPhone XR) Operating System (iOS 16.6)   My Question or Issue I have been using Spotify in my iPhone XR as well as other devices with same account. And ...
  • Mpant33
  • Visitor
  • 3910 Views
  • 25 replies
  • 1 likes
  • 3910 Views
  • 25 replies
  • 1 likes

Superuser Contribution AppleTV: Songs constantly pausing/skipping

Spotify on my AppleTV constantly pauses for a few seconds in every song, whether I'm streaming over Airplay or playing from the AppleTV app directly. Wondering if anyone else has this issue and knows how to fix it—rebooting my AppleTV didn't work, my...

  • Regular
  • Spotify on my AppleTV constantly pauses for a few seconds in every song, whether I'm streaming over Airplay or playing from the AppleTV app directly. Wondering if anyone else has this issue and ...
  • Mori_96
  • Visitor
  • 12298 Views
  • 54 replies
  • 3 likes
  • 12298 Views
  • 54 replies
  • 3 likes

Superuser Contribution My spotify won't play any songs

My Spotify app on iPhone won't play any songs and instead will say "you've discovered a premium feature"

  • Visitor
  • My Spotify app on iPhone won't play any songs and instead will say "you've discovered a premium feature"
  • Novy
  • Moderator
  • 203 Views
  • 1 replies
  • 0 likes
  • 203 Views
  • 1 replies
  • 0 likes