Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • Rastereyes
  • Casual Listener
  • 85945 Views
  • 19 replies
  • 38 likes
  • 85945 Views
  • 19 replies
  • 38 likes

Superuser Contribution Não recebi a opção de ver clipes no app the music videos it’s not available on my app

Eu não consigo ver clipes pelo meu aplicativo ainda, já muitas pessoas que eu conheço conseguem, eu queria ter essa opção mas meu aplicativo atualiza e eu continuo não recebendo essa opção.PlanPremiumCountryBrazil Device(iPhone X)Operating System(iOS...

  • Visitor
  • Eu não consigo ver clipes pelo meu aplicativo ainda, já muitas pessoas que eu conheço conseguem, eu queria ter essa opção mas meu aplicativo atualiza e eu continuo não recebendo essa opção. Plan Pr...
  • Vasil
  • Moderator
  • 849 Views
  • 1 replies
  • 0 likes
  • 849 Views
  • 1 replies
  • 0 likes

Superuser Contribution Homepod airplay no sound

When i select my honepod speaker all on the latest ios 18 version, i can select the speaker but no sound comming out, yes the volume is up

  • Visitor
  • When i select my honepod speaker all on the latest ios 18 version, i can select the speaker but no sound comming out, yes the volume is up
  • Vasil
  • Moderator
  • 475 Views
  • 1 replies
  • 1 likes
  • 475 Views
  • 1 replies
  • 1 likes

Superuser Contribution ios lock screen

when your playing spotify how do u have the player still show on lock scree in full mode with the loop showing.PlanPremiumCountryUSADevice(iPhone Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • when your playing spotify how do u have the player still show on lock scree in full mode with the loop showing. Plan Premium Country USA Device (iPhone  Operating System (iOS 10, Android...
  • Vasil
  • Moderator
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution 30 minutes ad free is a lie

PlanFreeCountry Germany Deviceiphone 7Operating System(iOS 12 My Question or Issue When ever I watch the video for 30 minutes ad free music Spotify just decides to shove its premium ads down my throat. I want to skip a song and it’s just like “ ads h...

  • Newbie
  •   Plan Free Country  Germany  Device iphone 7 Operating System (iOS 12   My Question or Issue  When ever I watch the video for 30 minutes ad free music Spotify jus...
  • ll_WinTeR1_z
  • Visitor
  • 50603 Views
  • 4 replies
  • 66 likes
  • 50603 Views
  • 4 replies
  • 66 likes

Superuser Contribution How do I turn off video "canvases" option is gone

The option to turn off music video canvases used to be under the app ios - playback - canvas. That is no longer there. Did this move or is it completely gone? I'm often trying to concentrate with Spotify on and this is distracting. Sometimes I like t...

  • Music Fan
  • The option to turn off music video canvases used to be under the app ios - playback - canvas. That is no longer there. Did this move or is it completely gone? I'm often trying to concentrate with Spo...
  • fraktalisman
  • Roadie
  • 3038 Views
  • 3 replies
  • 2 likes
  • 3038 Views
  • 3 replies
  • 2 likes

Solved!!Superuser Contribution Apple Watch defaut to main account

PlanPremium FamilyCountryBrazilDeviceiphone 13 pro max / Apple watch series 7 with cellularOperating Systemlatest iosMy Question or IssueI am a member in a family account created by my husband. My apple watch is linked to my account, that is a member...

  • Casual Listener
  • Plan Premium Family Country Brazil Device iphone 13 pro max / Apple watch series 7 with cellular Operating System latest ios My Question or Issue I am a member in a family account created by...
  • Not applicable
  • 2318 Views
  • 5 replies
  • 0 likes
  • 2318 Views
  • 5 replies
  • 0 likes

Solved!! Permanently disable smart Shuffle

I am so tired of the smart Shuffle. I cannot even fully explain to you how useless of a thing it is. if it was its own thing, and I could toggle it on or off I’d be fine with that but being someone else who puts music in a playlist because I specific...

  • Newbie
  • I am so tired of the smart Shuffle. I cannot even fully explain to you how useless of a thing it is. if it was its own thing, and I could toggle it on or off I’d be fine with that but being someone e...
  • slo0ath
  • Newbie
  • 2509 Views
  • 5 replies
  • 27 likes
  • 2509 Views
  • 5 replies
  • 27 likes

Superuser Contribution web player not working

PlanFreeCountry Deviceiphone xrOperating Systemios 17 My Question or Issuehi there! as of two days ago, my web player has not been working. the top “good morning…get premium” message has been formatted weirdly and i can click on mixes and playlists b...

  • Casual Listener
  • Plan Free Country   Device iphone xr Operating System ios 17   My Question or Issue hi there! as of two days ago, my web player has not been working. the top “good morning…get pre...
  • Dessi
  • Moderator
  • 929 Views
  • 5 replies
  • 0 likes
  • 929 Views
  • 5 replies
  • 0 likes

Superuser Contribution Why are songs playing that are not in my playlist with auto play off

My Spotify keeps playing songs not in my playlist even though auto play is turned off. The playlist is more and an hour and a half long so this shouldn’t be happening. It’s very annoying, and I have to use all my skips to get to a song actually on th...

  • Visitor
  • My Spotify keeps playing songs not in my playlist even though auto play is turned off. The playlist is more and an hour and a half long so this shouldn’t be happening. It’s very annoying, and I have ...
  • Bradshall
  • Visitor
  • 5583 Views
  • 6 replies
  • 0 likes
  • 5583 Views
  • 6 replies
  • 0 likes

Superuser Contribution iOS App - Order of playlist

Hi guys why is it no longer possible to sort/manage the order of a playlist in the iOS App? and it’s even no longer syncing the order of a playlist once it is changed on a Mac. It’s only ordering songs by date. Old>new. I have a lot of very long play...

  • Newbie
  • Hi guys   why is it no longer possible to sort/manage the order of a playlist in the iOS App?   and it’s even no longer syncing the order of a playlist once it is changed on a Mac. &nbs...
  • dnvrsangel
  • Regular
  • 26681 Views
  • 15 replies
  • 3 likes
  • iOS
    Playlists
  • 26681 Views
  • 15 replies
  • 3 likes

Superuser Contribution Spotify music briefly suspend each time iPhone screen is opened or closed

DeviceiPhone 15Operating SystemiOS 18 My Question or IssueSince iOS 18 update, Spotify music briefly suspend each time I opened or closed the screen on my iPhone 15. Same happen for each notification as it makes the screen opening.

  • Visitor
  • Device iPhone 15 Operating System iOS 18   My Question or Issue Since iOS 18 update, Spotify music briefly suspend each time I opened or closed the screen on my iPhone 15. Same happen for ...
  • Ivelina
  • Moderator
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

When I play music from Spotify on my phone the music pauses when the phone

When I play music from Spotify on my Iphone (13, IOs 18), everytime the phone locks/unlocks the music pauses for 1 second. Or if I get a notification which makes the screen open, the music stops for 1 second. I have tried clean reinstall, background ...

  • Casual Listener
  • When I play music from Spotify on my Iphone (13, IOs 18), everytime the phone locks/unlocks the music pauses for 1 second. Or if I get a notification which makes the screen open, the music stops for ...
  • sppunemimmia
  • Casual Listener
  • 589 Views
  • 2 replies
  • 1 likes
  • 589 Views
  • 2 replies
  • 1 likes

Superuser Contribution music keeps changing

Music keeps changing just when bluetooth is connected PlanPremiumCountryItalyDevice(Iphone 11Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Music keeps changing just when bluetooth is connected  Plan Premium Country Italy Device (Iphone 11 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or ...
  • Eni
  • Moderator
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music pausing when turning phone on

PlanStudent Premium CountryUSADeviceiphone 12 MiniOperating SystemIOS18 My Question or IssueWhen I turn my phone on, my music pauses. Like when I go to check the time it pauses and it’s DRIVING me insane. This is such a new issue. Any ideas?

  • Visitor
  • Plan Student Premium  Country USA Device iphone 12 Mini Operating System IOS18   My Question or Issue When I turn my phone on, my music pauses. Like when I go to check the ti...
  • Yordan
  • Moderator
  • 824 Views
  • 3 replies
  • 0 likes
  • 824 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify bug skipps every Song iPhone 15 pro Max

https://files.fm/f/tswmd694dj Display Recording Video This is my Problem, https://streamable.com/jzfmv9Spotify Premium iPhone 15 Pro Max iOS 17.4.1 I Have Changed my iPhone with AppleCare+ i have changed my AirPods, i Have cleaned my Cache, iPhone Ha...

  • Regular
  • https://files.fm/f/tswmd694dj  Display Recording Video  This is my Problem,  https://streamable.com/jzfmv9 Spotify Premium   iPhone 15 Pro Max  iOS 17.4.1  &nbsp...
  • DerekAmsbaugh
  • Newbie
  • 1562 Views
  • 16 replies
  • 0 likes
  • 1562 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution Spotify sort your music- Trouble saving tracks to the playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm trying to sort a playlist so it gradually gets more energetic, and followed the advised ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • edwinawuah
  • Newbie
  • 7331 Views
  • 22 replies
  • 14 likes
  • 7331 Views
  • 22 replies
  • 14 likes

Superuser Contribution Make manual sorting of songs within a playlist part of the mobile app

I like to have my playlists sorted by artist and songs so I can see quickly if I’ve already added a song or not. When I add a song it puts it at the bottom of the list. I’d like to be able to manually sort songs within a playlist on my IPhone. Curren...

  • Casual Listener
  • I like to have my playlists sorted by artist and songs so I can see quickly if I’ve already added a song or not. When I add a song it puts it at the bottom of the list. I’d like to be able to manuall...
  • Eni
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Music Playing Time-Out

PlanFree/PremiumCountryUSADeviceApple TV 4KOperating SystemTVOS 18 My Question or IssueI am a current Apple Music subscriber. I have an Apple TV connected to my home theater system, and I like to put on a playlist to play while doing things around th...

  • Newbie
  • Plan Free/Premium Country USA Device Apple TV 4K Operating System TVOS 18   My Question or Issue I am a current Apple Music subscriber. I have an Apple TV connected to my home theater ...
  • Yordan
  • Moderator
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Song search has a error

PlanFree/PremiumiOS song search in library is not propper. Does not find an artist “n’to” if i type it like that. Check the prints screen: Country Device(Operating System(iOS My Question or Issue

  • Regular
  • Plan Free/Premium iOS song search in library is not propper. Does not find an artist “n’to” if i type it like that. Check the prints screen:       Country   Device ( Ope...
  • 2XXL
  • Regular
  • 474 Views
  • 2 replies
  • 0 likes
  • 474 Views
  • 2 replies
  • 0 likes