Announcements

Spotify changing songs by itself

Reply

Spotify changing songs by itself

Visitor

Having a really annoying issue where songs I am actively listening to randomly change to other songs. These songs aren’t even songs in que or saved in my library, they are random songs in random playlists I never listen to. I’ve already deleted and reinstalled the app, and turned my phone on and off. So annoying! Anyone have a solution to this?? 

 

Plan

Premium

 

Country

USA

 

Device

iPhone XR 

23 Replies

Re: Spotify changing songs by itself

Spotify Legend

Hey @Ljph1234.

 

Thanks for reaching out. We're happy to help!

 

It sounds like your account might be used somewhere else. Don’t worry! You can log out of all web browsers, computers, tablets, and mobile devices at the click of a button:

  1. Log in to your account page
  2. Click SIGN OUT EVERYWHERE

Let us know if that helps! If anything else comes up, we're here to help.

 

Have a great day.

Re: Spotify changing songs by itself

Visitor

I am not signed in anywhere else and I am having the issue too. 

Re: Spotify changing songs by itself

Moderator
Moderator

Hey @erismire.

 

Thanks for reaching out to us about this.

 

We suggest you take a look at this support article here and follow all the steps.

 

Let us know how you get on! We'll be right here in case you need any further help with this.

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Spotify changing songs by itself

Visitor

It worked for me once but after a couple days, i had the same problem. I noticed a "Chrome Web Player" when the "skip itself" happens. I never used Chrome web player. How is it possible that it is connected to my spotify?? 

Did i get hacked? 

Re: Spotify changing songs by itself

Regular

This is now happening to me and it's happening even on the web page.  I logged out of all devices and logged into the web version of spotify.  Then played one of my playlist and after not even a minute it starts playing a song by Niccox called Launch.  And even if I pause it it autostarts playing again.  So now this is not about uninstalling the apps on the phone and I have indeed reset my password and email and when I log in it still plays.  I don't pay for a premium subscription for this.  Fix it Jesus

Re: Spotify changing songs by itself

Moderator
Moderator

Hey @mo4ya2000,

 

Thanks for reaching out to us about this.

 

Since you've tried all the steps in the support article, we suggest that you reach out to our Customer Support team here so that they can secure your account on their end.

 

Let us know how you get on! We'll be here in case you need any further help with anything.

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Spotify changing songs by itself

Visitor

I have exactly the same issue, even the songs you mentioned are the same. I've reset my password, disconnected devices as you did but nothing helped.

If they don't fix it it'll be the last month I'm using premium, for me, switching songs is even more frustrating than ads... 

Re: Spotify changing songs by itself

Visitor

Had the same issue which for now has been resolved by Spotify!

However, I had also the music from Niccox playing all the time. It’s odd since I have never heard of the music and don’t listen to this kind of music. Whom ever did this also starting following that artist. All a bit random to be honest.....

Re: Spotify changing songs by itself

Visitor

Hi! my wife have the same problem, she tried changing the password and a lot of things and it doesnt work, the forums says thats maybe someone took her account

I fixed logging to her account and Log Out to every device, and i remove the online devices and i remove also some suspicious "apps with acces to your Spotify information" i saw one that says that was a cookie whoa alow to get information and manage it.

 

i hope it helps because i can read a lot of people with this problem.

 

SUGGESTED POSTS