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Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • sapmi
  • Music Fan
  • 71861 Views
  • 16 replies
  • 37 likes
  • 71861 Views
  • 16 replies
  • 37 likes

Solved!! If i delete my account, can others still see playlists I made?

I was thinking of deleting my gmail account that is connected to Spotify to start a new one. But I really like the playlist I’ve made in my old account. Just wondering if I deleted my spotify account, can my new account still listen to the playlists ...

  • Casual Listener
  • I was thinking of deleting my gmail account that is connected to Spotify to start a new one. But I really like the playlist I’ve made in my old account. Just wondering if I deleted my spotify account...
  • MateusM
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Iphone - spotify pauses and keeps playing when locking screen on or off

Message:Hello,I’ve recently encountered an issue with the Spotify app on my iPhone. Whenever I lock or unlock the screen while music is playing, the audio briefly pauses for about a second before resuming. This problem only started happening recently...

  • Casual Listener
  • Message: Hello, I’ve recently encountered an issue with the Spotify app on my iPhone. Whenever I lock or unlock the screen while music is playing, the audio briefly pauses for about a second before...
  • Not applicable
  • 1293 Views
  • 8 replies
  • 2 likes
  • 1293 Views
  • 8 replies
  • 2 likes

Superuser Contribution My local files are not working and appear gray on iphone

PlanPremiumDeviceiPhone 14My Question or IssueI just got a new phone and my local files do not work on it. I have tried everything, and nothing works. My laptop works completely fine with local files and has cover art on it. When it was working on my...

  • Regular
  •   Plan Premium Device iPhone 14 My Question or Issue I just got a new phone and my local files do not work on it. I have tried everything, and nothing works. My laptop works completely fin...
  • pacelote
  • Casual Listener
  • 5902 Views
  • 21 replies
  • 0 likes
  • 5902 Views
  • 21 replies
  • 0 likes

Superuser Contribution Transfering local files causes some to become greyed out

PlanPremiumCountryUnited States of AmericaDeviceiPhone 13 and 2023 m2 macbook proOperating Systemios 18 and macos 15.1 My Question or IssueI transferred the local files from my iPhone to my Mac by copying the downloaded songs from my iPhone’s Spotify...

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  • Casual Listener
  • Plan Premium Country United States of America Device iPhone 13 and 2023 m2 macbook pro Operating System ios 18 and macos 15.1   My Question or Issue I transferred the local files from ...
  • OscarDC
  • Moderator
  • 265 Views
  • 3 replies
  • 0 likes
  • 265 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast progress lost when switching devices

Recently, I have been facing an issue with podcast progress when switching between devices. I use Spotify on my desktop, iPhone, and Google Home interchangeably depending on my location.Lately, I've noticed that the podcast progress frequently resets...

  • Visitor
  • Recently, I have been facing an issue with podcast progress when switching between devices. I use Spotify on my desktop, iPhone, and Google Home interchangeably depending on my location. Lately, I'v...
  • big_malk
  • Regular
  • 979 Views
  • 2 replies
  • 1 likes
  • 979 Views
  • 2 replies
  • 1 likes

Sometimes my phone app stops working in a strange way

I mostly use spotify on the Windows Desktop version. But i mainly control it with the iphone app. Sometimes when i try to change the song, everything stops and it doesnt let me do nothing with the phone. So i have to reach the pc to select the song f...

  • Casual Listener
  • I mostly use spotify on the Windows Desktop version. But i mainly control it with the iphone app. Sometimes when i try to change the song, everything stops and it doesnt let me do nothing with the ph...
  • Xisfer
  • Casual Listener
  • 198 Views
  • 3 replies
  • 0 likes
  • 198 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing songs

PlanPremiumCountryUKDeviceiPhone 8Operating SystemiOS 13.6 My Question or IssueSpotify keeps pausing songs when they're playing - which is really annoying. I've logged in and out of the app, I've deinstalled and reinstalled the app from the app store...

  • Casual Listener
  •   Plan Premium Country UK Device iPhone 8 Operating System iOS 13.6   My Question or Issue Spotify keeps pausing songs when they're playing - which is really annoying. I've logge...
  • Eni
  • Moderator
  • 625 Views
  • 4 replies
  • 2 likes
  • 625 Views
  • 4 replies
  • 2 likes

Superuser Contribution Carplay not showing all albums in my library

PlanPremiumCountry DeviceiPhone 7(updated to latest sw), Apple Carplay. Ford Focus Sync 3 2017(updated to latest sw)Operating SystemiOS 12.3.1 My Question or IssueWhen using apple carplay (wired) not all albums are visible. I have about 55 albums sto...

  • Newbie
  • Plan Premium Country   Device iPhone 7(updated to latest sw), Apple Carplay. Ford Focus Sync 3 2017(updated to latest sw) Operating System iOS 12.3.1   My Question or Issue When u...
  • mudbucker
  • Music Fan
  • 10506 Views
  • 21 replies
  • 8 likes
  • 10506 Views
  • 21 replies
  • 8 likes

Not able to listen music in spotify

I am not able to listen music in Spotify automatically it shut down while playing musicPlanPremiumCountryIndiaDevice(iPhone 15)Operating System(iOS 18.1) Issue kindly solve this problem why i pay them because of i am facing issue Resolve it ASAP.

  • Visitor
  • I am not able to listen music in Spotify automatically it shut down while playing music Plan Premium Country India Device (iPhone 15) Operating System (iOS 18.1)   Issue   kindl...
  • Billy-J
  • Spotify Star
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Bought daughter 12 month plan is saying only 11 months

Bought her a plan via Amazon for Christmas 2023. She activated around 12/25, now it says it is expiring in late November. I paid for 12 months of service so why does it look like she will only get 11 months?

  • Visitor
  • Bought her a plan via Amazon for Christmas 2023. She activated around 12/25, now it says it is expiring in late November. I paid for 12 months of service so why does it look like she will only get 11...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcast episode list starts at bottom

When I click on certain podcasts, it always scroll me to somewhere near the bottom of the episode list, which is really annoying because in order to browser the newest episodes I have to scroll all the way up to the top. PlanPremiumCountryTaiwanDevic...

  • Music Fan
  • When I click on certain podcasts, it always scroll me to somewhere near the bottom of the episode list, which is really annoying because in order to browser the newest episodes I have to scroll all t...
  • Finn32
  • Casual Listener
  • 3765 Views
  • 15 replies
  • 0 likes
  • Podcast Episodes
    Podcasts
  • 3765 Views
  • 15 replies
  • 0 likes

Solved!!Superuser Contribution Spotify won't forget a Spotify Connect device

Plan PremiumFree/PremiumCountry UK Device iPhone X(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System iOS 14(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When listening on my phone and then selecting another device to s...

  • Newbie
  • Plan Premium Free/Premium Country UK   Device iPhone X (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System iOS 14 (iOS 10, Android Oreo, Windows 10,etc.)   My...
  • OscarDC
  • Moderator
  • 18194 Views
  • 11 replies
  • 0 likes
  • 18194 Views
  • 11 replies
  • 0 likes

Superuser Contribution Song added to queue disappears

This keeps happening (!)1.I would be playing a queue of songs based on an album - “album radio”. 2.I add a song to the queue, which indeed shows up as the next song to be played. 3. I pause Spotify to go and do something. When I come back, the song I...

  • Roadie
  • This keeps happening (!) 1. I would be playing a queue of songs based on an album - “album radio”.  2. I add a song to the queue, which indeed shows up as the next song to be played.  ...
  • kaftanina
  • Newbie
  • 1955 Views
  • 14 replies
  • 0 likes
  • 1955 Views
  • 14 replies
  • 0 likes

Superuser Contribution iOS Select another device controls no visible

DeviceiPhone SEOperating SystemiOS 15.8.3 My Question or IssueI am attaching screenshot, controls for selecting another device are not visiblebecause of that two info messages, which I cannot hide nor scroll down. It would be nice to be able to hide ...

  • Regular
  • Device iPhone SE Operating System iOS 15.8.3   My Question or Issue I am attaching screenshot, controls for selecting another device are not visible because of that two info messages, whi...
  • OscarDC
  • Moderator
  • 1750 Views
  • 13 replies
  • 2 likes
  • 1750 Views
  • 13 replies
  • 2 likes

Superuser Contribution Spotify Connect iphone > Onkyo connects ánd plays, but no sound

UPDATE It took some time, but it IS working now Really hope that Spotify has found a longterm solution and hooefully it is nit just a councidence or short revival PlanPremiumCountryNetherlandsDeviceIphone SE 2020Operating SystemiOs latest My Question...

  • Regular
  • UPDATE   It took some time, but it IS working now😃 Really hope that Spotify has found a longterm solution and hooefully it is nit just a councidence or short revival 😌   Plan Premium...
  • TWHolt
  • Casual Listener
  • 5044 Views
  • 39 replies
  • 5 likes
  • 5044 Views
  • 39 replies
  • 5 likes

Apple Warch Spotify complication not showing up

PlanPremiumCountryJapanDevice(Apple Watch Series 7)Operating System(Watch OS 10.1) My Question or IssueAfter upgrading to OS version 10.1, the Spotify complication no longer appears.To clarify, two types ("com.spotify.client.watchkitapp" and "Spotify...

IMG_2113.PNG IMG_2114.PNG
  • Newbie
  • Plan Premium Country Japan Device (Apple Watch Series 7) Operating System (Watch OS 10.1)   My Question or Issue After upgrading to OS version 10.1, the Spotify complication no longer ...
  • cam-l
  • Newbie
  • 2238 Views
  • 4 replies
  • 6 likes
  • 2238 Views
  • 4 replies
  • 6 likes

Superuser Contribution My Apple TV isn't seen from the same Wi-Fi in Spotify Connect

It used to work, and then some weeks ago, it suddenly stopped working.I've tried reinstalling Spotify everywhere, rebooting the apple TV (which is on the latest firmware), the router.From my laptop, I can ping the Apple TV IP, and traceroute says it'...

  • Regular
  • It used to work, and then some weeks ago, it suddenly stopped working. I've tried reinstalling Spotify everywhere, rebooting the apple TV (which is on the latest firmware), the router. From my lapt...
  • ewjoachim
  • Regular
  • 3280 Views
  • 20 replies
  • 3 likes
  • 3280 Views
  • 20 replies
  • 3 likes

Spotify stops playing music when I open Facebook

I have an iPhone with all updates and this issue is repeatedly coming. When I open FB app music stops.

  • Visitor
  • I have an iPhone with all updates and this issue is repeatedly coming. When I open FB app music stops.
  • geirhong
  • Roadie
  • 39351 Views
  • 6 replies
  • 0 likes
  • 39351 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify kids offline not available

Hi!I'm a premium subscriber and have downloaded Spotify Kids. I've spent a bit of time trying to find the offline button/toggle anywhere in the app. I'm sure I'm missing something- would love some help on this. I'm in the US and my app is up to date....

  • Casual Listener
  • Hi! I'm a premium subscriber and have downloaded Spotify Kids.  I've spent a bit of time trying to find the offline button/toggle anywhere in the app.   I'm sure I'm missing somethin...
  • Andrew250
  • Casual Listener
  • 12366 Views
  • 25 replies
  • 7 likes
  • spotify kids
  • 12366 Views
  • 25 replies
  • 7 likes