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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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iOS (iPhone, iPad)

Get help with Spotify for iOS devices

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Forum Posts

iOS Local Files: Easier import with the Files app

It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...

Files app icon.png
  • Spotify Star
  • Spotify Star
  • 31mwp7shpmdorxy6haqf
  • Spotify
  • 48157 Views
  • 15 replies
  • 36 likes
  • 48157 Views
  • 15 replies
  • 36 likes

Superuser Contribution Showing which song already is in a playlist

I do not know when it changed to it or when it was removed, but sometime ago there was this update that showed all the playlists that a particular was added to when going to add it to another playlist. I really liked this feature, but I’m guessing ot...

  • Newbie
  • I do not know when it changed to it or when it was removed, but sometime ago there was this update that showed all the playlists that a particular was added to when going to add it to another playlis...
  • wozup1
  • Casual Listener
  • 378 Views
  • 2 replies
  • 0 likes
  • 378 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can’t log in to third party apps like „Obscurify” as it shows me an error

I tried many times to log in to sites similar to „Obscurify” or „HowBadIsYourMusicTaste” on mobile platforms but it always shows me an Error, without any numbers or something, I just get an error message with an information that I should try again la...

  • Newbie
  • I tried many times to log in to sites similar to „Obscurify” or „HowBadIsYourMusicTaste” on mobile platforms but it always shows me an Error, without any numbers or something, I just get an error mes...
  • nikkitoss
  • Casual Listener
  • 1222 Views
  • 3 replies
  • 0 likes
  • 1222 Views
  • 3 replies
  • 0 likes

Favourite songs list missing 900 songs but only on iphone

I've noticed that the list shrunk significantly (from 1200 to 300 songs). I can see the full list on the PC application, but on the iPhone app the Favourite songs list only contains 300 songs.

  • Visitor
  • I've noticed that the list shrunk significantly (from 1200 to 300 songs). I can see the full list on the PC application, but on the iPhone app the Favourite songs list only contains 300 songs.
  • atomicmaks
  • Newbie
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Superuser Contribution Lyrics no longer visible when you scroll down on my iOS app

the lyrics tab is no longer available under any of the now playing tabs. PlanPremiumCountryUSA DeviceiPhone 13 My Question or Issue

  • Visitor
  • the lyrics tab is no longer available under any of the now playing tabs.    Plan Premium Country USA   Device iPhone 13   My Question or Issue  
  • Ynahhh
  • Visitor
  • 573 Views
  • 11 replies
  • 3 likes
  • 573 Views
  • 11 replies
  • 3 likes

Superuser Contribution Big Playlist over 200 songs not shown in Carplay

Big Playlists containing more than 200 Songs are not shown properly in carplay.Only the first 200 songs are visible, but you can skip to the next song that is inviaible in the playlist looking at it trough carplay.Please fix this bug, i found the sam...

  • Casual Listener
  • Big Playlists containing more than 200 Songs are not shown properly in carplay. Only the first 200 songs are visible, but you can skip to the next song that is inviaible in the playlist looking at i...
  • xenon2008
  • Casual Listener
  • 3519 Views
  • 15 replies
  • 5 likes
  • 3519 Views
  • 15 replies
  • 5 likes

Solved!!Superuser Contribution My Spotify keeps pausing every 30 seconds on the dot

My Question or IssueToday my Spotify randomly started pausing every time I would play a song. So I tried to clear the cache, uninstall and redownload it, change my password, update my phone to the latest iOS and it still is pausing. I measured the ti...

  • Casual Listener
  •   My Question or Issue Today my Spotify randomly started pausing every time I would play a song. So I tried to clear the cache, uninstall and redownload it, change my password, update my phone...
  • Tunepop
  • Casual Listener
  • 1327 Views
  • 13 replies
  • 0 likes
  • 1327 Views
  • 13 replies
  • 0 likes

Music pauses every 30 seconds?

This has been happening on and off for MONTHS now and im getting really tired of it. Basically out of nowhere, spotify will just start automatically pausing whatever i'm listening to every 30-ish seconds. Initially i thought low power mode was causin...

  • Visitor
  • This has been happening on and off for MONTHS now and im getting really tired of it. Basically out of nowhere, spotify will just start automatically pausing whatever i'm listening to every 30-ish sec...
  • Tunepop
  • Casual Listener
  • 6480 Views
  • 3 replies
  • 2 likes
  • 6480 Views
  • 3 replies
  • 2 likes

Superuser Contribution Spotify kids offline not available

Hi!I'm a premium subscriber and have downloaded Spotify Kids. I've spent a bit of time trying to find the offline button/toggle anywhere in the app. I'm sure I'm missing something- would love some help on this. I'm in the US and my app is up to date....

  • Casual Listener
  • Hi! I'm a premium subscriber and have downloaded Spotify Kids.  I've spent a bit of time trying to find the offline button/toggle anywhere in the app.   I'm sure I'm missing somethin...
  • Diomed
  • Newbie
  • 11059 Views
  • 24 replies
  • 7 likes
  • spotify kids
  • 11059 Views
  • 24 replies
  • 7 likes

Superuser Contribution Gapless Playback not working on my playlist on iPhone, but works on desktop

PlanPremiumCountryUnited StatesDeviceiPhone 11 Operating SystemiOS 14.3 My Question or IssueWhen I'm playing music on my iPhone I'm trying to make my songs transition into each other seamlessly, but it won't work on my iPhone. I've enabled gapless pl...

  • Visitor
  • Plan Premium Country United States Device iPhone 11  Operating System iOS 14.3   My Question or Issue When I'm playing music on my iPhone I'm trying to make my songs transition in...
  • 21stcenturycurrerbel
  • Regular
  • 3591 Views
  • 4 replies
  • 1 likes
  • Crossfade
    gapless playback
  • 3591 Views
  • 4 replies
  • 1 likes

Superuser Contribution Clicking on Playlist Title not Jumping to Current Song

Many users claim I am able to jump to the currently playing song in a playlist by clicking the album title in now playing. However, while this takes me to the currently playlist, it does not scroll to the currently playing song. Unsure if this is a b...

  • Regular
  • Many users claim I am able to jump to the currently playing song in a playlist by clicking the album title in now playing.  However, while this takes me to the currently playlist, it does not sc...
  • Susan_GP
  • Moderator
  • 160 Views
  • 1 replies
  • 0 likes
  • playlist
  • 160 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable shuffle by default

PlanPremiumCountryUSDeviceiphone 6S/carplayOperating SystemiOS My Question or Issue: I understand there is the ability to turn shuffle play off. But my issue (I've tried search, and there are tons of shuffle play questions, can't find this specific i...

  • Casual Listener
  • Plan Premium Country US Device iphone 6S/carplay Operating System iOS   My Question or Issue: I understand there is the ability to turn shuffle play off. But my issue (I've tried search...
  • Areyen
  • Visitor
  • 16450 Views
  • 45 replies
  • 7 likes
  • 16450 Views
  • 45 replies
  • 7 likes

Superuser Contribution Recently Played disappeared again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Vasil
  • Moderator
  • 266 Views
  • 2 replies
  • 0 likes
  • 266 Views
  • 2 replies
  • 0 likes

Cannot listen audiobooks on my phone even though I am a premium manager.

I am a premium plan manager. I've added an audiobook to my library in the Spotify app on my laptop. I can listen to it on my laptop, but I cannot listen to it or download it on my iPhone. I have the full 15 hours of listening time left. What am I doi...

  • Casual Listener
  • I am a premium plan manager. I've added an audiobook to my library in the Spotify app on my laptop. I can listen to it on my laptop, but I cannot listen to it or download it on my iPhone. I have the ...
  • MateusM
  • Spotify Star
  • 529 Views
  • 7 replies
  • 0 likes
  • Audiobooks
  • 529 Views
  • 7 replies
  • 0 likes

iPadOs, iOS Spotify Widget is absolutely worthless!! No Play/Pause/Skip buttons? Yikes! 🙈 🙈

DevicesEverything except a device capable of putting a screen widget with a simple play/pause/skip function.Operating SystemsiPadOS, iOS 17 through 18 and back to the beginning.My Question or IssueA working “Home” screen widget with three buttons to ...

  • Newbie
  • Devices Everything except a device capable of putting a screen widget with a simple play/pause/skip function. Operating Systems iPadOS, iOS 17 through 18 and back to the beginning. My Question or...
  • MateusM
  • Spotify Star
  • 363 Views
  • 1 replies
  • 0 likes
  • Spotify Widget
    Widget
  • 363 Views
  • 1 replies
  • 0 likes

Músicas aleatoriamente não salvas não param de tocar

Há anos atrás desabilitei a função auto play e aí agora do nada começou ter sugestão de músicas não salvas novamente entre minhas músicas salvas. Não quero sugestão nenhuma!!!!!

  • Visitor
  • Há anos atrás desabilitei a função auto play e aí agora do nada começou ter sugestão de músicas não salvas novamente entre minhas músicas salvas. Não quero sugestão nenhuma!!!!!
  • MateusM
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music pausing when playing game (IOS)

PlanPremiumCountryCalifornia Device(iPhone 14)My Question or IssueEvery time I open roblox and play a game my music keeps pausing. Every time I unpause it just keeps pausing. Anyone know any solutions?

  • Casual Listener
  •   Plan Premium Country California  Device (iPhone 14) My Question or Issue Every time I open roblox and play a game my music keeps pausing. Every time I unpause it just keeps pausin...
  • tbskinner00
  • Visitor
  • 9110 Views
  • 15 replies
  • 0 likes
  • 9110 Views
  • 15 replies
  • 0 likes

Superuser Contribution Songs won’t play on data

I’ve had trouble with playing songs or podcasts on data/offline for about two months now with premium. I can play downloaded songs and listen with wifi, but I can’t use data. It only shows that I’m offline or “connecting” (which it never actually com...

  • Visitor
  • I’ve had trouble with playing songs or podcasts on data/offline for about two months now with premium. I can play downloaded songs and listen with wifi, but I can’t use data. It only shows that I’m o...
  • Ruebiegloom
  • Newbie
  • 5410 Views
  • 16 replies
  • 0 likes
  • 5410 Views
  • 16 replies
  • 0 likes

Solved!!Superuser Contribution My AirPods keep dropping out

PlanFreeCountryAustralia DeviceiPhone 6Operating SystemiOS 12.4.7 My Question or IssueThis problem started around last month, I was listening to Spotify through my AirPods trying to sleep when I noticed annoyingly that my sound kept cutting out, the ...

  • Casual Listener
  • Plan Free Country Australia  Device iPhone 6 Operating System iOS 12.4.7   My Question or Issue This problem started around last month, I was listening to Spotify through my AirPo...
  • pheonix324
  • Visitor
  • 39932 Views
  • 13 replies
  • 0 likes
  • 39932 Views
  • 13 replies
  • 0 likes

Re-display the number of subscribers at the top of playlists!

My Question or Issue Hello, I've just updated to the latest version of Spotify on iOS and the number of subscribers has disappeared from the top of each playlist.I think it's a real shame, because it's important to be neutral and offer your subscribe...

  • Regular
  • My Question or Issue   Hello,   I've just updated to the latest version of Spotify on iOS and the number of subscribers has disappeared from the top of each playlist. I think it's a ...
  • mtaddict
  • Regular
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes