Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with Spotify for iOS devices
Hi! So I just recently started having this problem. I use an iOS device with a free plan and I was listening to music when after a few songs, the music would stop and I would need to go back in to Spotify and restart my playlist. I tried deleting the...
Visitor
247823 Views
27 replies
5 likes
PlanPremiumCountryUnited StatesDevice(iPhone 13 Pro Max)Operating System(iOS 18.1.1) My Question or IssueI have a strange issue with my Spotify where it skips when connected via Bluetooth and my iPhone. The audio will glitch and stutter. It becomes e...
Newbie
133045 Views
119 replies
13 likes
We've gathered general troubleshooting steps for iOS devices in this guide. These are known to solve a variety of issues. Common issues: Spotify not playing Can’t hear any sound Spotify is offline Basic troubleshooting: Restart both the Spotify app a...
I don’t want to listen to music that’s not in my playlist
Visitor
457227 Views
130 replies
27 likes
Do i have to get premium to do it?And i have the latest version which is 8.8.44.527 but i still cant see the option
Visitor
310432 Views
62 replies
16 likes
It is now easier to import Local Files into the Spotify iOS app through the Files app on your iOS device. A computer and WiFi network are not required to use this new import method. This means that you can now import Local Files into the Spotify iOS ...
Ever since the latest update the beginning of November I now have Spotify connect forced on me. It opens on itself or completely blocks me from playing music. The annoying icon was never there before when using Bluetooth ever. There should be an opti...
Ever since the latest update the beginning of November I now have Spotify connect forced on me. It opens on itself or completely blocks me from playing music. The annoying icon was never ...
Gig Goer
2678 Views
9 replies
0 likes
I don't allow my kids to have safari on their devices and spotify used to work fine. Now with the latest update, spotify won't work unless safari is enabled. Is there a way around this?? So frustrating!
I don't allow my kids to have safari on their devices and spotify used to work fine. Now with the latest update, spotify won't work unless safari is enabled. Is there a way around this?? So frustrati...
Visitor
5867 Views
7 replies
0 likes
PlanPremiumCountryEnglandDeviceiPhone 12Operating SystemiOS 18.6.2 My Question or IssueMy shuffle isn’t working properly. I have tried to press the shuffle button but it doesn’t turn green and stays grey. However it does work when I view the display ...
Plan Premium Country England Device iPhone 12 Operating System iOS 18.6.2 My Question or Issue My shuffle isn’t working properly. I have tried to press the shuffle button but it does...
Visitor
1163 Views
6 replies
0 likes
Im an old Samsung user, now owning an 17 pro Max. I am having trouble downloading Spotify playlists on my Iphone.I have to keep the phone open for it to keep on downloading music. If i let the phone time out and the lock screen come on, the down load...
Im an old Samsung user, now owning an 17 pro Max. I am having trouble downloading Spotify playlists on my Iphone. I have to keep the phone open for it to keep on downloading music. If i let the phon...
Moderator
1565 Views
1 replies
0 likes
For most of the time since the add to playlist button replaced the heart button, it was easy to double tap to add to liked songs and then add to playlists. But for a while now there’s been some kind of bug (at least on my version of iOS) where the se...
For most of the time since the add to playlist button replaced the heart button, it was easy to double tap to add to liked songs and then add to playlists. But for a while now there’s been some kind ...
Moderator
605 Views
1 replies
2 likes
Hi I am using Spotify on my Apple TV through the intermediary, which automates it for me: Spotify Integration for Home Assistant.When I play music on Apple TV, the last played state is not synced to the iPhone if the Spotify application on the iPhone...
Hi I am using Spotify on my Apple TV through the intermediary, which automates it for me: Spotify Integration for Home Assistant. When I play music on Apple TV, the last played state is no...
Music Fan
820 Views
2 replies
0 likes
When I click on the three dot menu next to a song and click on “Go to artists” or “Go to artists concerts”, it shows a blank. This never happened before and showed the artists and their concerts prior to the problem. This just happened recently and I...
When I click on the three dot menu next to a song and click on “Go to artists” or “Go to artists concerts”, it shows a blank. This never happened before and showed the artists and their concerts prio...
Moderator
926 Views
5 replies
0 likes
Hello there I have a problem to my iPad 7generation when I play music it works then not even a minute it will stop the music continue playing but no sound at all.
Hello there I have a problem to my iPad 7generation when I play music it works then not even a minute it will stop the music continue playing but no sound at all.
Moderator
3450 Views
11 replies
1 likes
and I’m a collaborator?
and I’m a collaborator?
Casual Listener
16226 Views
4 replies
0 likes
PremiumUSA DeviceiPhone 13 ProOperating SystemiOS 15.2.1 My Question or Issue I’ve noticed that swiping up and down the main player to/from the miniplayer seems to be running in 60fps instead of the full 120fps for ProMotion displays. As a result, it...
Premium USA Device iPhone 13 Pro Operating System iOS 15.2.1 My Question or Issue I’ve noticed that swiping up and down the main player to/from the miniplayer seems to ...
Regular
3226 Views
12 replies
1 likes
PlanPremiumCountryUSADeviceiPhone 15Operating SystemiOS 26 My Question or IssueI usually use shuffle play on my playlists. When I add songs to my queue and reach the added songs, sometimes it treats those songs as if I clicked on them instead, overri...
Plan Premium Country USA Device iPhone 15 Operating System iOS 26 My Question or Issue I usually use shuffle play on my playlists. When I add songs to my queue and reach the added so...
Moderator
1158 Views
1 replies
0 likes
I’ve recently moved countries and came to the end of my premium, since then I’ve been unable to play any songs from anyone.Every single artist and playlist songs is greyed and pressing the play button doesn’t do anything nor does it make the song hot...
I’ve recently moved countries and came to the end of my premium, since then I’ve been unable to play any songs from anyone. Every single artist and playlist songs is greyed and pressing the play b...
Moderator
13660 Views
3 replies
1 likes
Hello,I am using the newest iOS 18 on my iPhone as well as my children. We are also conencted as a family so that I could properly set up parental control on my childrens' devices. Unfortunately, there is a problem with Spotify application as the scr...
Hello, I am using the newest iOS 18 on my iPhone as well as my children. We are also conencted as a family so that I could properly set up parental control on my childrens' devices. Unfortunately, t...
Newbie
8868 Views
8 replies
2 likes
PlanFreeCountryIrelandDeviceiPhone 12Operating SystemiOS 26.1 My Question or IssueEvery single song on the app is greyed out and unplayable. Tapping play on an artist profile creates a ‘premium feature’ poppup, and hitting play on a playlist/album do...
Plan Free Country Ireland Device iPhone 12 Operating System iOS 26.1 My Question or Issue Every single song on the app is greyed out and unplayable. Tapping play on an artist...
Spotify Star
1591 Views
3 replies
0 likes
Lost videos with latest update Dec
Lost videos with latest update Dec
Spotify Star
439 Views
1 replies
0 likes
PlanFree/PremiumCountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi my app says that I’m not connected to the internet when in fact I am and I don’t have a...
Plan Free/Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi m...
Moderator
315 Views
1 replies
0 likes
Spotify keeps pausing after every song and I need to either put on another playlist or use one of my daily ‘select song’s. I can’t skip, and this only happens when magic shuffle plays a certain song, specifically Floral and Fading by PTV. I can’t ski...
Spotify keeps pausing after every song and I need to either put on another playlist or use one of my daily ‘select song’s. I can’t skip, and this only happens when magic shuffle plays a certain song,...
Visitor
48576 Views
4 replies
3 likes
PlanPremiumCountryUKDeviceiPhone 8Operating SystemiOS 10 My Question or IssueHi, When I tap 'Clear Cache' it doesn't and when I tap 'Remove all downloads, it doesn't work either. I've tried deleting the app, rebooting my iphone and re-downloading the...
Plan Premium Country UK Device iPhone 8 Operating System iOS 10 My Question or Issue Hi, When I tap 'Clear Cache' it doesn't and when I tap 'Remove all downloads, it doesn't ...
Moderator
3567 Views
1 replies
0 likes
PlanPremium familyCountryUSDeviceIphone 17Operating SystemiOS 26.1 My Question or IssueMy iPhone volume is at 0 but Bluetooth speaker is still playing and too loud. I can turn the volume up with my phone controls and I can turn it down as well, but w...
Plan Premium family Country US Device Iphone 17 Operating System iOS 26.1 My Question or Issue My iPhone volume is at 0 but Bluetooth speaker is still playing and too loud. I can tur...
Moderator
729 Views
1 replies
0 likes
PlanPremiumCountryCanada DeviceIphone 17 pro maxOperating SystemiOS 26.1 My Question or IssueLike stated try to search for music using the search function freezes the app making it unusable until close. Issue persist when searching library or playlis...
Plan Premium Country Canada Device Iphone 17 pro max Operating System iOS 26.1 My Question or Issue Like stated try to search for music using the search function freezes the...
Moderator
885 Views
1 replies
0 likes
