Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

iOS (iPhone, iPad)

Get help with Spotify for iOS devices

Start a topic

Forum Posts

Downloading music on Apple Watch

Hey folks!Here's a few tips & tricks to share about downloading music from Spotify on your Apple Watch! - If you're looking to get started, check this out! Not seeing the 'Download to Apple Watch'-button yet? Make sure your Spotify app is up-to-date ...

  • Spotify Star
  • Spotify Star
  • Ver
  • Moderator
  • 62238 Views
  • 123 replies
  • 31 likes
  • 62238 Views
  • 123 replies
  • 31 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • 3041 Views
  • 0 replies
  • 4 likes
  • 3041 Views
  • 0 replies
  • 4 likes

Solved!! I have a different interface compared to my friends

Plan Premium Country Hong Kong Device iPhone XS Operating System iOS 13.1.3 My Question or Issue I have just start using Spotify and I realise my interface in artists is different from those of my friends. My friends have the number of liked songs un...

  • Newbie
  • n0hero
  • Casual Listener
  • 11409 Views
  • 8 replies
  • 0 likes
  • 11409 Views
  • 8 replies
  • 0 likes

Superuser Contribution App on the phone annoyingly turns on, works in the background while playing music on iMac/ iPad/ TV

Premium/ Lithuania/ iPhone 11/iOS In the past two weeks it got really annoying - app on the phone is constantly turning on without any consent to work in the background while playing music on PC, iPad or TV. After you turn the app off manually on the...

  • Casual Listener
  • Premium/ Lithuania/ iPhone 11/iOS   In the past two weeks it got really annoying - app on the phone is constantly turning on without any consent to work in the background while ...
  • Kiril
  • Moderator
  • 173 Views
  • 3 replies
  • 0 likes
  • iMac
    iphone
    Playing error
  • 173 Views
  • 3 replies
  • 0 likes

Superuser Contribution Downloaded music randomly stopping and pausing

PlanPremiumCountryUSADeviceiPhone XROperating SystemiOS My Question or Issue When playing downloaded music, specifically when connected to my Car Thing or car bluetooth, some downloaded music will randomly stop playing after roughly 8-10 seconds, whi...

  • Casual Listener
  • Plan Premium Country USA Device iPhone XR Operating System iOS   My Question or Issue   When playing downloaded music, specifically when connected to my Car Thing or car bluetoot...
  • Vasil
  • Moderator
  • 635 Views
  • 5 replies
  • 0 likes
  • 635 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Mobile][Podcasts] Video playback fails

When I have JRE video podcasts saved and downloaded on mobile, I often have my phone to sleep and in my pocket where I’m not actually watching the video portion - only listening to audio. However, then the podcast automatically stops and when I go in...

  • Visitor
  • When I have JRE video podcasts saved and downloaded on mobile, I often have my phone to sleep and in my pocket where I’m not actually watching the video portion - only listening to audio. However, th...
  • Vasil
  • Moderator
  • 1455 Views
  • 19 replies
  • 1 likes
  • Mobile
    Podcasts
  • 1455 Views
  • 19 replies
  • 1 likes

Superuser Contribution [Playlists] shuffle play only on iOS while Premium

User: PremiumCountry: FinlandDevice: iPhone XsOS: iOS 15.1I am frustrated that I cannot select the songs in some of my playlists because there is only "shuffle play" available.Although once I press play, I can turn off the shuffle button in the "now ...

  • Regular
  • User: Premium Country: Finland Device: iPhone Xs OS: iOS 15.1 I am frustrated that I cannot select the songs in some of my playlists because there is only "shuffle play" available. Alth...
  • Jeremy
  • Moderator
  • 177 Views
  • 3 replies
  • 0 likes
  • 177 Views
  • 3 replies
  • 0 likes

Superuser Contribution Randomly deleted playlist

PlanPremiumCountry DeviceiPhone 12Operating SystemiOS 15.2 My Question or IssueI went to Spotify this morning and one of my new playlists I made is completely gone and I didn’t deleted it at all, is there any way I can get it back without having to r...

  • Newbie
  • Plan Premium Country   Device iPhone 12 Operating System iOS 15.2   My Question or Issue I went to Spotify this morning and one of my new playlists I made is completely gone and I...
  • Mario
  • Moderator
  • 129 Views
  • 1 replies
  • 0 likes
  • 129 Views
  • 1 replies
  • 0 likes

Superuser Contribution Local files cant play on my iphone

PlanPremiumCountrySingaporeDeviceiphone 13 pro maxOperating Systemios 15.1.1 My Question or IssueIve imported my local files onto my laptop, added them to a playlist and am able to listen to the songs on my laptop. However, when i use my iphone to tr...

  • Newbie
  • Plan Premium Country Singapore Device iphone 13 pro max Operating System ios 15.1.1   My Question or Issue Ive imported my local files onto my laptop, added them to a playlist and am a...
  • Yordan
  • Moderator
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No content on Apple Watch

PlanPremiumCountryUnited StateDeviceiPhone 12 Pro, Apple Watch 6Operating SystemiOS 15.1.1, Watch version 8.3 My Question or IssueI cannot see any of my library content on the Apple Watch. Under every category in My Library I see "Loading..." except ...

  • Newbie
  • Plan Premium Country United State Device iPhone 12 Pro, Apple Watch 6 Operating System iOS 15.1.1, Watch version 8.3   My Question or Issue I cannot see any of my library content on th...
  • Alex
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • Apple Watch
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Equalizer lowers speaker volume after updating to IOS 15

After updating to IOS 15 the volume on my Sony SRS speaker keeps lowering once the bass comes in on a song. I uninstalled/reinstalled the app and turned off multiple settings in my iPhone and Spotify. Nothing worked until I disabled Spotifys equalize...

  • Newbie
  • After updating to IOS 15 the volume on my Sony SRS speaker keeps lowering once the bass comes in on a song. I uninstalled/reinstalled  the app and turned off multiple settings in my iPhone and S...
  • Yordan
  • Moderator
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Solved!! Unable to select specific songs in Liked Songs when "theme" is selected

PlanPremiumCountryUKDeviceGoogle Pixel 3aOperating SystemAndroid My Question or IssueWhen in "Liked Songs" with a theme selected (i.e. from the options above the songs list) I can no longer select specific tracks to play. Some work, some don't - seem...

  • Regular
  • Plan Premium Country UK Device Google Pixel 3a Operating System Android   My Question or Issue When in "Liked Songs" with a theme selected (i.e. from the options above the songs list) ...
  • Billy-J
  • Spotify Star
  • 125 Views
  • 4 replies
  • 0 likes
  • 125 Views
  • 4 replies
  • 0 likes

Superuser Contribution [iOS] Fast selection to download albums / playlists to apple watch

I have lot of albums and I want to download all of them to my apple watch. But for now I need to open every album and select "download to apple watch". It's really inconvenient. Other option - create playlist with all albums from my mac and download ...

  • Newbie
  • I have lot of albums and I want to download all of them to my apple watch. But for now I need to open every album and select "download to apple watch". It's really inconvenient.   Other option...
  • MafeG
  • Moderator
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify does not work on Apple Watch SE without iPhone

PlanPremiumCountryNetherlandsDeviceApple Watch SE, iPhone XsOperating SystemWatchOS 8.3, iOS 15.2Spotify Watchapp V.8.6.84 My Question or IssueHello,Last week I got a new Apple Watch SE for running/fitness. Ever since I got the watch I have not been ...

  • Regular
  •   Plan Premium Country Netherlands Device Apple Watch SE, iPhone Xs Operating System WatchOS 8.3, iOS 15.2 Spotify Watchapp V.8.6.84   My Question or Issue Hello, Last week I g...
  • MafeG
  • Moderator
  • 335 Views
  • 9 replies
  • 0 likes
  • Apple Watch
    Help
    iOS
  • 335 Views
  • 9 replies
  • 0 likes

Superuser Contribution [iOS] podcast evaluation cannot be submitted

when evaluating a podcast under iOS with an iPhone SE, the button is so reduced it can disappear. The evaluation then cannot be submitted.

  • Visitor
  • when evaluating a podcast under iOS with an iPhone SE, the button is so reduced it can disappear. The evaluation then cannot be submitted.
  • Novy
  • Moderator
  • 83 Views
  • 1 replies
  • 0 likes
  • iOS
  • 83 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify logo on the apple watch is behind the clock

PlanPremiumCountryIsraelDeviceApple watch series 7Operating SystemIOS 15 My Question or IssueAs the title says, for some reason (for over two months) the spotify logo went behind the clock and it's a bit annoying. I thought it would be fixed by now b...

  • Music Fan
  • Plan Premium Country Israel Device Apple watch series 7 Operating System IOS 15   My Question or Issue As the title says, for some reason (for over two months) the spotify logo went be...
  • itaybalin16
  • Music Fan
  • 374 Views
  • 9 replies
  • 0 likes
  • 374 Views
  • 9 replies
  • 0 likes

Superuser Contribution [iOS] apple watch offline listening bug, requires log in

So this a bug that's easily reproducible and is very annoying:-Have music downloaded on your apple watch spotify app-Walk away from your phone or any wifi, effectively leaving your watch without an internet connection.-Try to play the downloaded musi...

  • Newbie
  • So this a bug that's easily reproducible and is very annoying: -Have music downloaded on your apple watch spotify app -Walk away from your phone or any wifi, effectively leaving your watch without ...
  • codySydney
  • Newbie
  • 317 Views
  • 5 replies
  • 1 likes
  • iOS
  • 317 Views
  • 5 replies
  • 1 likes

Superuser Contribution "Next From" heading wrong if different podcast enqueued

Plan: PremiumSpotify Version: 8.6.84.1353Country: USADevice: iPhone 12Operating System iOS 15.2 My Question or IssueIf the currently-playing podcast is from a different show than the one playing from "episodes," the "Next From" text is wrong Reproduc...

  • Regular
  • Plan: Premium Spotify Version: 8.6.84.1353 Country: USA Device: iPhone 12 Operating System iOS 15.2   My Question or Issue If the currently-playing podcast is from a differ...
  • Ver
  • Moderator
  • 279 Views
  • 9 replies
  • 0 likes
  • Podcasts
    problem
  • 279 Views
  • 9 replies
  • 0 likes

Superuser Contribution Spotify won't work on Apple Watch

PlanPremiumCountryUnited StatesDeviceiPhone 11, Apple Watch Series 7Operating SystemiOS 15.2, watchOS 8.3 My Question or IssueI can't use Spotify on my watch. Each time I try playing something on my watch and pair my AirPods to said watch, it just sa...

  • Newbie
  • Plan Premium Country United States Device iPhone 11, Apple Watch Series 7 Operating System iOS 15.2, watchOS 8.3   My Question or Issue I can't use Spotify on my watch. Each time I try...
  • bareyb
  • Music Fan
  • 463 Views
  • 6 replies
  • 2 likes
  • 463 Views
  • 6 replies
  • 2 likes

Superuser Contribution Glitch while using spotify and uber driver apps

PlanPremiumCountryUnited states Device(iPhone 12 pro max)Operating System(iOS 15.2)I have been having a glitch or issue with my spotify while using my waze and uber driver app. Whenever i am on my waze app and receive a request from uber driver, my m...

  • Regular
  • Plan Premium Country United states   Device (iPhone 12 pro max) Operating System (iOS 15.2) I have been having a glitch or issue with my spotify while using my waze and uber driver ...
  • Alex
  • Moderator
  • 595 Views
  • 8 replies
  • 0 likes
  • 595 Views
  • 8 replies
  • 0 likes

Search hides additional options

PlanPremiumCountryUnited StatesDevice(iPhone 11)Operating System(iOS 15.1) My Question or IssueWhen you search on the Spotify app, the first result is slightly obscured by the ‘Shuffle Play’ button, specifically the three dots that reveal additional ...

  • Newbie
  • Plan Premium Country United States Device (iPhone 11) Operating System (iOS 15.1)   My Question or Issue When you search on the Spotify app, the first result is slightly obscured by th...
  • Billy-J
  • Spotify Star
  • 80 Views
  • 2 replies
  • 0 likes
  • 80 Views
  • 2 replies
  • 0 likes

Superuser Contribution Echo Music Group Only Showing and Playing on One Speaker

PlanPremiumCountryUnited States DeviceiPhone 13 ProOperating SystemiOS 15.1.1 My Question or IssueWhen I go to the devices menu in Spotify, my echo speaker group shows, but only has one speaker next to the name (it used to have 2). When I click the s...

  • Casual Listener
  • Plan Premium Country United States  Device iPhone 13 Pro Operating System iOS 15.1.1   My Question or Issue When I go to the devices menu in Spotify, my echo speaker group shows, ...
  • Rycky89
  • Regular
  • 477 Views
  • 10 replies
  • 0 likes
  • 477 Views
  • 10 replies
  • 0 likes

Option to toggle Lyrics on/off like the desktop app

Please provide an option to toggle the display of lyrics on iOS devices. Currently a large colored bar appears at the bottom of the screen when the player window is full size, and when using split view on an iPad, the lyrics are automatically opened ...

  • Roadie
  • Please provide an option to toggle the display of lyrics on iOS devices. Currently a large colored bar appears at the bottom of the screen when the player window is full size, and when using split vi...
  • Billy-J
  • Spotify Star
  • 141 Views
  • 3 replies
  • 0 likes
  • 141 Views
  • 3 replies
  • 0 likes