Seeing Artists or Artist Concerts from Three Dot Menu

[jma5081]

When I click on the three dot menu next to a song and click on “Go to artists” or “Go to artists concerts”, it shows a blank. This never happened before and showed the artists and their concerts prior to the problem. This just happened recently and I don’t know how to fix it. I tried everything from clearing Spotify cache to reinstalling the app. My iPad is up to date, that being iPadOS 17.7.10, and my Spotify app is also up to date, that being Version 9.1.2.1254. If anyone can help fix the issue, then it would be greatly appreciated.

[Ivelina]

Hello @jma5081,

Thanks for reaching out via the Community!

It's great that you've already performed some troubleshooting steps including a reinstall of the app as it often helps resolve different performance issues. Did you by any chance notice if this behavior occurred after something specific such as an update for example? We noticed that you're streaming to another device via Connect, but does this occur if playback is directly from the iPad?

It would be helpful if you could test the following and let us know if there's a difference:

• If you switch from landscape to portrait mode. 
• If you search for an artist, go to their artist page and from there click the three dots > Go to artist concerts.
• On another device.

We'll be on the lookout.

[jma5081]

The second and third bullet points worked, but the first bullet point didn’t make a difference. I don’t know if it has something to do with my iPad or the app. My guess is the app because I vaguely remember this didn’t happen before until I updated Spotify. Now answering your second question, this problem happens all the time while using Spotify on my iPad. Thank you for replying to my post and I hope this problem gets resolved soon.

P.S. Below are images of the problem not affecting my iPhone.