When playing with Sonos Spotify stops after two songs

[Pstmusic]

I have been experiencing many issues with playing Spotify through Sonos. The first of which is the app not showing the current song being played. It will show one or two songs prior. If I close and reopen the app it will be accurate. 

the newest issue though is when playing music the app will only play two songs then fail to go to the next song. The time will be complete on the current song and it is just silent and does not continue to the next in the queue

[OscarDC]

Hey @Pstmusic,

Thank you for reaching out to the Community and welcome. 

To start investigating this behavior, and to make sure we've covered all the basics, would you mind confirming if you've already performed a clean reinstall of the app on the device that is not showing the current song? If not, we'd recommend following the steps mentioned in this article to see if it makes any difference.

Also, since this could be related to network restrictions, could you try connecting both devices to another Wi-Fi network? If you don't have another one available, you can use a mobile data hotspot to test it. 

If the issue persists, since we've a thread about a similar issue currently under investigation, we'd recommend checking the troubleshooting mentioned there and keeping an eye on it to avoid missing any relevant updates.

Hope this helps. If anything else comes up, the Community will be here for you. 

[Pstmusic]

The issue occurs when using Spotify through the Sonos app, Mac app and the phone app. But I typically start splaying through the iOS app. 

[OscarDC]

Hey again @Pstmusic,

Thank you for your swift response.

In order to continue with the investigation and make sure it’s not related with the main thread, could you confirm if you've tried the clean reinstall process on your phone? It would also be great if you could confirm if the same happened with a different network as suggested previously. 

Also, could you check if it makes any difference if you first start playing your tracks on your phone or Mac and then transfer the playback to your Sonos using the Connect feature? 

If none of this works, we'd recommend keeping an eye on the thread previously mentioned as this behavior is currently being investigated by internal teams. Even when we don’t have any specific date for this to be resolved, any relevant updates will be posted there.

Cheers.

[wireplay]

This is way late; left for others. TLDR, power off Move, power on. 

Steps I tried before that: delete cache, reboot phone, sign out/in (multiple times), Check for tasks and terminate if needed. 

[AY88]

Hi Oscar,

I am having the same exact issue and have tried all of the above. Has there been any resolution to solving this issue?

[Ivelina]

Hey @AY88,

Thanks for posting in the thread!

To help us with the investigation of the behavior it'd be very helpful if you could give us some more details about what exactly is happening and how you're starting the playback. Let us know:

• If this is happening with songs or podcasts as well.
• All of the troubleshooting steps you've tried so far so we can avoid repeating them.
• If you're starting playback from the Sonos app or from Spotify.
• Device(s)' make(s) and model(s) this is happening on, including your Sonos' model.

If you've not already done so, please make sure to also take a look at the main thread where we're looking into a similar behavior, as suggested previously by @OscarDC. 

Appreciate the cooperation and we're here if anything else comes up.

[sarahoflayton]

I am having the same issue with Sonos speakers, Spotify running on an iPad. In the past we've concluded that it has something to do with our Internet connection but is there a fix for this? 

It ceases if I switch to Spotify on my mobile controlling the speakers.