Now Playing Bar Disappears

[nguyenandrew87]

Plan

Free

Country

USA

Device

iPad Pro (10.5 inches)

Operating System

iOS 17.7.11

My Question or Issue

The Now Playing Bar disappears whenever I leave the app in background and then come back to open it and right now, the only way for me to temporarily fix it is by rotating the app (the problem will come back as soon as I put the app in background).

I have already made sure both my device and app are up to date and I also already tried to do a clean reinstalling of the app, but the problem still persists.

[Vasil]

Hey @nguyenandrew87,

Sorry to see you've been experiencing issues with your Now Playing bar.

To kick things off, we'd like to ask you which app version is the latest available to you.
We're also wondering if the playback continues when the bar gets hidden.

And in addition to that, to see if the app is stressing any individual resources, see if meddling with these settings would make a difference:

• Disable Canvas (Settings -> Playback -> Canvas) 
• Try enabling/ disabling the "Reduce Motion" accessibility setting on the iPad
  
  

Many thanks! We'll be on the lookout for your reply.

[nguyenandrew87]

My current app version of Spotify on the iPad is the latest version (9.1.72.1896).

I also tried both of the things of what you recommended (disabling the Canvas and messing around with the “Reduce Motion” setting on the iPad) and the problem is still there.

[nguyenandrew87]

Update: Spotify just dropped an update (9.1.74.2018) just a couple of minutes ago of me writing my previous reply. Downloaded the new update, but the problem is still there.

[Vasil]

Hey again @nguyenandrew87,

We did a little digging and what you're experiencing seems to be tied to this thread here. The issue has already been reported backstage, so you can subscribe to that thread to stay on top of any new updates.

We're here for you if there's anything else in the meantime 🙂

[Yordan]

Hey @nguyenandrew87,

The relevant team has made some changes backstage, could you check if everything looks good on your end now? Should the issue persist, try logging out and signing back in to your account a couple of times in a row or perform a clean reinstall of the app by following the steps here.

Keep us posted on this.

[nguyenandrew87]

The problem still persists unfortunately, even after doing both of these things and after getting the latest update for the app (9.1.78.2214) earlier today.