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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

31nwh45mzjjq37moeyrf

Visitor

33529 Views

178 replies

15 likes

Other
  • 33529 Views
  • 178 replies
  • 15 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

Regular

delope123

Newbie

24436 Views

10 replies

3 likes

Other
  • 24436 Views
  • 10 replies
  • 3 likes

Solved!!Superuser Contribution Spotify stops randomly on my Sonos

Been through the related threads on Sonos support and I have tried to reset my controller, remove Spotify etc. as pointed out in another thread. However Spotify still drops out randomly… I have now tested with another Music Service. Spotify is having...

Regular

Been through the related threads on Sonos support and I have tried to reset my controller, remove Spotify etc. as pointed out in another thread. However Spotify still drops out randomly… I have now t...

Amedigo

Regular

17656 Views

65 replies

11 likes

  • 17656 Views
  • 65 replies
  • 11 likes

Superuser Contribution Spotify removing my track despite me doing nothing wrong

Hi, I have just received an email from Distrokid informing me that my track has been removed due to artificial streaming activity. I have not paid or sanctioned any such services. I have had two incidents when I noticed I had been added to dodgy play...

Music Fan

Hi,   I have just received an email from Distrokid informing me that my track has been removed due to artificial streaming activity. I have not paid or sanctioned any such services.   I...

bellaaron

Casual Listener

3809 Views

12 replies

2 likes

Other
  • 3809 Views
  • 12 replies
  • 2 likes

Superuser Contribution Recently Played won't load

PlanPremiumCountryCADeviceSamsung Galaxy S8Operating SystemOne UI 1.0, Android Pie My Question or IssueWhen I tap Recents, it won't load and it gives me an error: Something went wrong, Have another go? I uninstalled and reinstalled the app and the pr...

Roadie

Plan Premium Country CA Device Samsung Galaxy S8 Operating System One UI 1.0, Android Pie   My Question or Issue When I tap Recents, it won't load and it gives me an error: Someth...

Novy

Moderator

5660 Views

27 replies

2 likes

  • 5660 Views
  • 27 replies
  • 2 likes

Solved!!Superuser Contribution How can I play same music on multiple speakers?

Hi! I have a few HomePods and Amazon Echo's in the apartment. I want to play at the same time the same song on all speakers. How can I reach this?

Visitor

Hi! I have a few HomePods and Amazon Echo's in the apartment. I want to play at the same time the same song on all speakers. How can I reach this?

fnysis

Newbie

97308 Views

10 replies

0 likes

  • 97308 Views
  • 10 replies
  • 0 likes

Superuser Contribution 'made for you' playlists not working on garmin

PlanPremiumCountryUkDeviceSamsung galaxy s23Operating SystemAndroid 15 (i think?) My Question or Issue'made for you' playlists list as 0 songs. Other playlists work fine as do podcasts. I've signed out, in, reinstalled the app, reset my phone, cleare...

Newbie

Plan Premium Country Uk Device Samsung galaxy s23 Operating System Android 15 (i think?)   My Question or Issue 'made for you' playlists list as 0 songs. Other playlists work fine as d...

ThorFar

Newbie

6620 Views

35 replies

7 likes

Samsung
  • 6620 Views
  • 35 replies
  • 7 likes

Solved!!Superuser Contribution Daylist Stuck

PlanPremium Family CountryUSA DeviceSamsung Galaxy S24 Operating SystemAndroid My Question or IssueI recently discovered audiobooks on Spotify and got hooked. I didn't want it messing up the Daylist (which I used very frequently) so I added them to a...

Casual Listener

Plan Premium Family    Country USA   Device Samsung Galaxy S24   Operating System Android   My Question or Issue I recently discovered audiobooks on Spotify and ...

cturberville

Casual Listener

2998 Views

8 replies

0 likes

Samsung
  • 2998 Views
  • 8 replies
  • 0 likes

Superuser Contribution BMW ConnectedDrive App: First seconds of songs cut off

PlanPremium CountrySwitzerland / Germany DeviceBMW i5 M60 Touring (G61) Operating SystemBMW Operating System 8.5 My Question or IssueWhen playing Spotify directly via the BMW app, the first 0.5 to 1 second of a song is always missing. This happens bo...

Casual Listener

Plan Premium   Country Switzerland / Germany   Device BMW i5 M60 Touring (G61)   Operating System BMW Operating System 8.5   My Question or Issue When playing Spotify...

Ivelina

Moderator

752 Views

3 replies

0 likes

Other
  • 752 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify keeps checking the "Downloaded" filter in my playlists on its own.

Right below "Your Library" where the filters are, I usually only have "Playlists" checked. Nothing else. I want to be able to see all of my playlist, hence the chosen filter. But. Spotify decides to do things for me and the app continually checks "Do...

Regular

Right below "Your Library" where the filters are, I usually only have "Playlists" checked. Nothing else. I want to be able to see all of my playlist, hence the chosen filter. But. Spotify decides to ...

Dessi

Moderator

833 Views

6 replies

3 likes

  • 833 Views
  • 6 replies
  • 3 likes

Superuser Contribution I've got shokz underwater headset and want to export playlist to swim

I got the swimming bone-conducting headset for my wife and found out that "MP3 support" meant uploading raw MP3s. Bluetooth doesn't work well underwater (hence the built-in storage), so I'm trying to see if there's a way for her to export her swimmin...

Visitor

I got the swimming bone-conducting headset for my wife and found out that "MP3 support" meant uploading raw MP3s. Bluetooth doesn't work well underwater (hence the built-in storage), so I'm trying to...

Mvbernstein

Visitor

6628 Views

9 replies

0 likes

  • 6628 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution How to Remove Locked Podcasts?

PlanPremiumCountryUS of ADeviceSamsung S23Operating SystemAndroidMy Question or IssueNYT's "The Daily" has a thing for paid premium podcasts that are locked. I can not figure out how to delete these locked podcasts from "Your Library" on my phone, th...

Casual Listener

Plan Premium Country US of A Device Samsung S23 Operating System Android My Question or Issue NYT's "The Daily" has a thing for paid premium podcasts that are locked. I can not figure out ho...

Ntierno

Visitor

2845 Views

8 replies

1 likes

Other
  • 2845 Views
  • 8 replies
  • 1 likes

Superuser Contribution How to remove local files that no longer exist

DeviceWindows 11 PC My Question or IssueI have two dozen local files on my Spotify app but most of them don't exist anymore. I unliked them and they don't play (I get the error "Spotify can't play this right now... you can import it" (with no informa...

Music Fan

Device Windows 11 PC   My Question or Issue I have two dozen local files on my Spotify app but most of them don't exist anymore. I unliked them and they don't play (I get the error "Spotify ...

rafaelaguerra

Visitor

4675 Views

4 replies

0 likes

Music
  • 4675 Views
  • 4 replies
  • 0 likes

Superuser Contribution Autoplay when connecting to bluetooth

 I've been having an issue with Spotify automatically starting and resume playing anytime bluetooth connects to my headphones or truck. I've tried all the "solutions" that I've found listed online and none of them work, or are terribly inconvenient, ...

Gig Goer

 I've been having an issue with Spotify automatically starting and resume playing anytime bluetooth connects to my headphones or truck.  I've tried all the "solutions" that I've found listed onl...

Banffman

Gig Goer

97198 Views

64 replies

4 likes

Auto-pause
autoplay
  • 97198 Views
  • 64 replies
  • 4 likes

Superuser Contribution Remote Jam not in sync

I am currently trying to listen from the UK with my sister who is in Germany and it plays completely different songs. The current song for me restarts when she changes the song or her song ends. So I am basically stuck listening to the same song over...

Visitor

I am currently trying to listen from the UK with my sister who is in Germany and it plays completely different songs. The current song for me restarts when she changes the song or her song ends. So I...

iilwy

Newbie

1506 Views

2 replies

1 likes

Other
  • 1506 Views
  • 2 replies
  • 1 likes

Superuser Contribution Patreon account link not working

Hello,I have followed all of the instructions to link my Patreon account to Spotify. I disconnected from Spotify, logged out of both accounts, cleared my cookies/cache, restarted my computer, and verified that I was logging into the correct accounts....

Visitor

Hello, I have followed all of the instructions to link my Patreon account to Spotify. I disconnected from Spotify, logged out of both accounts, cleared my cookies/cache, restarted my computer, and v...

Yordan

Moderator

188 Views

1 replies

0 likes

Connect
  • 188 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Alexa skill does not work on Echo devices at all

For months I have been using Spotify as my default music provider for my Echo/Alexa devices using the Spotify skill, and whilst it was pretty tempramental (such as sometimes not playing songs, playing the wrong song occasionally etc.) it was at least...

Newbie

For months I have been using Spotify as my default music provider for my Echo/Alexa devices using the Spotify skill, and whilst it was pretty tempramental (such as sometimes not playing songs, playin...

steephill

Visitor

54816 Views

132 replies

14 likes

  • 54816 Views
  • 132 replies
  • 14 likes

Solved!!Superuser Contribution Songs keep switching to video mode when I only want to listen to them

I pressed the switch to video button and then moved back but now songs default on the video view when I don’t want it to. How do I stop this from happening?

Visitor

I pressed the switch to video button and then moved back but now songs default on the video view when I don’t want it to. How do I stop this from happening?

Riririro

Newbie

24151 Views

91 replies

29 likes

  • 24151 Views
  • 91 replies
  • 29 likes

Superuser Contribution Skipping songs when playing on Speaker Group

PlanPremium or Free (tested multiple accounts)CountrySwedenDeviceSpotify: Android or PC (tested both with same issue)Speakers: B&O Balance, B&O StageOperating SystemMakes no difference My Question or IssueWhen casting to a single speaker with either ...

Regular

Plan Premium or Free (tested multiple accounts) Country Sweden Device Spotify: Android or PC (tested both with same issue) Speakers: B&O Balance, B&O Stage Operating System Makes no d...

Dessi

Moderator

1382 Views

10 replies

0 likes

Chromecast
  • 1382 Views
  • 10 replies
  • 0 likes

Superuser Contribution Song Queue and Shuffle not working

PlanPremiumCountryBrazilDeviceSamsung Tab A9+, Samsung S20FE, Redmi 8A, Samsung Galaxy A35, PCOperating SystemAndroid and Windows 10/11 The IssueWhenever I select a new song in a playlist, the queue do not reshuffle.I tried a clean install, flush dns...

Regular

Plan Premium Country Brazil Device Samsung Tab A9+, Samsung S20FE, Redmi 8A, Samsung Galaxy A35, PC Operating System Android and Windows 10/11   The Issue Whenever I select a new song ...

UkiTuki

Visitor

11123 Views

53 replies

4 likes

Other
  • 11123 Views
  • 53 replies
  • 4 likes

Solved!!Superuser Contribution Spotify randomly stopping/pausing

PlanPremiumCountryCanadaDeviceLenovo Chromebook (~8 months old)Operating SystemChromeOS Version 136.0.7103.142My Question or IssueRecently while listening to Spotify on the Web Player, my music will stop completely randomly with no real cause. The pr...

Newbie

  Plan Premium Country Canada Device Lenovo Chromebook (~8 months old) Operating System ChromeOS Version 136.0.7103.142 My Question or Issue Recently while listening to Spotify on...

Dessi

Moderator

1924 Views

9 replies

0 likes

  • 1924 Views
  • 9 replies
  • 0 likes

Superuser Contribution Can not find playlist that has been in my library for years

Plan- PremiumCountry- USADevice- Moto G StylusOperating System- AndroidMy Question or Issue:My dad recently passed in May. He was an avid musician and had an extensive playlist called "Big Daddy Radio" that he had shared with me and my siblings years...

Visitor

Plan- Premium Country- USA Device- Moto G Stylus Operating System- Android My Question or Issue: My dad recently passed in May. He was an avid musician and had an extensive p...

Joan

Moderator

886 Views

1 replies

0 likes

  • 886 Views
  • 1 replies
  • 0 likes