Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

57079 Views

7 replies

4 likes

  • 57079 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

listeningbingbong

Visitor

37599 Views

211 replies

18 likes

Other
  • 37599 Views
  • 211 replies
  • 18 likes

Superuser Contribution Google TV AI DJ immediately skipping songs

PlanPremiumCountryUKDeviceGoogle TV My Question or IssueI usually leave the AI DJ playing on the TV with videos enabled, but it starts skipping songs as soon as it announces them, or saying things like 'that is Pink finishing it out', but not actuall...

Newbie

Plan Premium Country UK Device Google TV   My Question or Issue I usually leave the AI DJ playing on the TV with videos enabled, but it starts skipping songs as soon as it announces them...

Ivelina

Moderator

139 Views

1 replies

0 likes

  • 139 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is lossless Spotify fixed bitrate?

None of the below information is required. However, the more you provide the easier it will be for us to try and Operating Systemipados 26, WiiM devices My Question or Issue For those of you who have access to lossless Spotify and have a means of ide...

Music Fan

None of the below information is required. However, the more you provide the easier it will be for us to try and  Operating System ipados 26, WiiM devices   My Question or Issue  ...

Versaveaux

Newbie

744 Views

2 replies

0 likes

  • 744 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Podcasts episodes not loading

PlanFreeCountryNew Zealand DeviceAndroid Xiaomi Mi 10TOperating SystemAndroid 14 My Question or IssueWhen I click into podcasts and select who I want to listen to and then try and choose an episode it comes up asThere is no new episodes available for...

Casual Listener

Plan Free Country New Zealand  Device Android Xiaomi Mi 10T Operating System Android 14   My Question or Issue When I click into podcasts and select who I want to listen to and th...

DaithíN

Casual Listener

289 Views

2 replies

0 likes

Other
  • 289 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify and Apple Music merge ...???

A few days ago, a pop up from either Apple music or Spotify (can't remember) came on my phone to merge itself to my Apple Music. I accepted this action because I thought "great I can listen to my songs on Apple Music, when I can't on Spotify" not rea...

Casual Listener

A few days ago, a pop up from either Apple music or Spotify (can't remember) came on my phone to merge itself to my Apple Music. I accepted this action because I thought "great I can listen to my son...

AlejaR

Moderator

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Urgent: Podcasts & key categories (Documentary, Comedy) disabled in Bangladesh — request official st

Hi Spotify Team,I’m writing from Bangladesh to escalate an availability issue that’s materially impacting user productivity and learning use cases.Problem statementPodcasts and related categories (e.g., Documentary, Comedy) appear disabled for Bangla...

Casual Listener

Hi Spotify Team, I’m writing from Bangladesh to escalate an availability issue that’s materially impacting user productivity and learning use cases. Problem statement Podcasts and related catego...

ribezaz

Spotify Star

144 Views

3 replies

1 likes

  • 144 Views
  • 3 replies
  • 1 likes

Superuser Contribution Vu à l'étranger alors que je suis en France

PlanFreeCountryFranceDeviceInnioasis G1Operating SystemAndroid 8.1.0My Question or IssueBonjour,Mon lecteur connecté Innioasis G1 est connecté à mon réseau WiFi de ma box internet d'un opérateur français, en France. Mon compte Spotify est bien config...

Visitor

Plan Free Country France Device Innioasis G1 Operating System Android 8.1.0 My Question or Issue Bonjour, Mon lecteur connecté Innioasis G1 est connecté à mon réseau WiFi de ma box internet...

Ivelina

Moderator

135 Views

1 replies

0 likes

Account
Free
Login
  • 135 Views
  • 1 replies
  • 0 likes

Solved!! Prioritise streaming quality over download quality

Currently, the Spotify desktop app (and probably also the mobile app) seems to prefer downloaded versions of songs over the streamed versions even if the streamed version is of higher quality.In my case, for instance, this is a problem because I have...

Newbie

Currently, the Spotify desktop app (and probably also the mobile app) seems to prefer downloaded versions of songs over the streamed versions even if the streamed version is of higher quality. In ...

MattSuda

Spotify Star

1497 Views

5 replies

7 likes

  • 1497 Views
  • 5 replies
  • 7 likes

Solved!!Superuser Contribution If I have a music license, can I still use Spotify to play music at a Funeral

PlanPremiumCountryNew ZealandDeviceAnyOperating SystemAny My Question or IssueCan one use Spotify to play music at a funeral if they have both a Funeral Services Music Licence and a Digital Delivery Music license with OneMusic in New Zealand? It is u...

Casual Listener

Plan Premium Country New Zealand Device Any Operating System Any   My Question or Issue Can one use Spotify to play music at a funeral if they have both a Funeral Services Music Licenc...

Novy

Moderator

178 Views

1 replies

0 likes

Other
  • 178 Views
  • 1 replies
  • 0 likes

iPhone: Podcast episode page now has running lyrics

PlanPremiumCountryUSDeviceiPhone 16eOperating SystemiOS 18.6.2 My Question or IssueFor many podcast episodes, the episode page is no longer, and in its place are running lyrics. It doesn’t happen with every podcast episode. Chatted with technical, wh...

Music Fan

Plan Premium Country US Device iPhone 16e Operating System iOS 18.6.2   My Question or Issue For many podcast episodes, the episode page is no longer, and in its place are ru...

Amay

Spotify Star

147 Views

1 replies

0 likes

Other
  • 147 Views
  • 1 replies
  • 0 likes

For a podcast is the RSS feed available to the public and if so can we change it so that it is not?

PlanFree/PremiumCountry DeviceSamsung Pixel 7 ProOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device Samsung Pixel 7 Pro Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Amay

Spotify Star

131 Views

1 replies

0 likes

  • 131 Views
  • 1 replies
  • 0 likes

Non Restricted devices list

PremiumUSA DeviceAnyOperating SystemAny Is there a list somewhere of what devices are considered Restricted and what aren't? My PC speakers are not restricted, but my Sonos speaker is. I have an app for controlling Spotify and you can't control play,...

Casual Listener

Premium USA   Device Any Operating System Any   Is there a list somewhere of what devices are considered Restricted and what aren't?  My PC speakers are not restricted, but my ...

84 Views

0 replies

0 likes

Other
  • 84 Views
  • 0 replies
  • 0 likes

Login abroad issue on local network

PlanFreeCountryUSA DeviceIkarao Karaoke machine Shell S2 My Question or IssueI can login to my account on my iPad, but when I attempt to login on the app associated with this karaoke machine it thinks I'm in a different country. Both devices are on t...

Visitor

Plan Free Country USA   Device Ikarao Karaoke machine Shell S2   My Question or Issue I can login to my account on my iPad, but when I attempt to login on the app associated with t...

106 Views

0 replies

0 likes

Account
  • 106 Views
  • 0 replies
  • 0 likes

Playing "suggested" music

I want to know how to stop the "suggested songs" while my play list is playing. If I wanted that song, it would already be in my play list. How do I stop it????

Visitor

I want to know how to stop the "suggested songs" while my play list is playing. If I wanted that song, it would already be in my play list.  How do I stop it???? 

MateusM

Spotify Star

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to receive a verification email for SFD

Trying to gain access to SFD - Click on button to verify email - no email received - Tried many times on PC and phone - same result. Anyone out here to help this issue?

Regular

Trying to gain access to SFD - Click on button to verify email - no email received - Tried many times on PC and phone - same result.    Anyone out here to help this issue?    

JDCA1867

Regular

506 Views

14 replies

0 likes

email
Email verificationificacion
Possible Bug
verification email
verify
  • 506 Views
  • 14 replies
  • 0 likes

Superuser Contribution The Minute I Bought an Audio Plan All the Audiooks are Now Locked

Literally the day after I elected to buy an audio subscription, I'm suddenly finding literally every audiobook I want to listen to has a lock on it. I have NEVER seen a lock on any search I've done for audiobooks, even very new and popular ones. Seem...

Visitor

Literally the day after I elected to buy an audio subscription, I'm suddenly finding literally every audiobook I want to listen to has a lock on it.  I have NEVER seen a lock on any search I've ...

Joan

Moderator

100 Views

1 replies

0 likes

  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution The Making Progress and Getting Started pop-ups won't go away

PlanPremiumCountryThe NetherlandsDeviceDell laptopOperating SystemWindows 11/ Google Chrome My Question or IssueEverytime I press the play button on the spotify online app, a pop-up shows up saying "Je boekt vooruitgang" (You are making progress), an...

Regular

Plan Premium Country The Netherlands Device Dell laptop Operating System Windows 11/ Google Chrome   My Question or Issue Everytime I press the play button on the spotify online app, a...

Dessi

Moderator

1426 Views

29 replies

1 likes

  • 1426 Views
  • 29 replies
  • 1 likes

Superuser Contribution old version of profile showing with different playlists AND followers/following

I've discovered a weird glitch that I can't seem to find any similar cases of.i was looking at someone's spotify profile (on windows desktop spotify app) and this happened. i clicked on his profile like normal, then clicked on one of his playlists. a...

Newbie

I've discovered a weird glitch that I can't seem to find any similar cases of. i was looking at someone's spotify profile (on windows desktop spotify app) and this happened.   i clicked on hi...

Yordan

Moderator

148 Views

1 replies

0 likes

  • 148 Views
  • 1 replies
  • 0 likes

Superuser Contribution “New Episodes” are over a WEEK OLD

In the “Your Library” section, I click on “podcasts” at the top and then “New Episodes” - which is supposed to be a gathering of all the latest episodes from all the podcasts i currently follow. But nope! Not anymore! For some reason now when i click...

Music Fan

In the “Your Library” section, I click on “podcasts” at the top and then “New Episodes” - which is supposed to be a gathering of all the latest episodes from all the podcasts i currently follow.&nbsp...

andreacochran

Music Fan

193 Views

4 replies

0 likes

  • 193 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcast no carga

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDesde hace un tiempo hay un podcast que no carga, los demás podcast se reproducen sin problem...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Desde h...

Dessi

Moderator

99 Views

1 replies

0 likes

Samsung
  • 99 Views
  • 1 replies
  • 0 likes