Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...
Visitor
8832 Views
10 replies
1 likes
PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...
Newbie
134748 Views
98 replies
138 likes
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Newbie
31647 Views
19 replies
1 likes
PlanFree CountryCzech Republic DeviceZ Flip 5 Samsung Operating SystemOne UI 6 My Question or Issue Hello,I'm having trouble claiming my free month of Student Premium. I helped my sibling set up her own Spotify account and used my payment card so she...
Plan Free Country Czech Republic Device Z Flip 5 Samsung Operating System One UI 6 My Question or Issue Hello, I'm having trouble claiming my f...
Spotify Star
1725 Views
1 replies
0 likes
Note: I currently use Spotify in two devices: my phone and my laptop. That's why I included both of them below. Plan Premium Student Country Dominican Republic Device Samsung Galaxy A05, Dell Latitude 7280 Operating System Android 11, Windows 11 My Q...
...05, Dell Latitude 7280 Operating System Android 11, Windows 11 My Question or Issue Good evening. I've been subscribed to the Premium Plan for Students for a couple of years now. In s...
Spotify Star
2140 Views
3 replies
0 likes
PlanPremium Student CountryKenya DeviceSamsung A03Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got an email saying that my payment has failed yet they cut out the subscription fee from my card. What do I do about this...
Plan Premium Student Country Kenya Device Samsung A03 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I got an email saying t...
Roadie
1687 Views
1 replies
0 likes
I have a student premium account for €6,99, spotify took €10,99 of my bankaccount
I have a student premium account for €6,99, spotify took €10,99 of my bankaccount
Spotify Star
597 Views
1 replies
0 likes
Hi, I recently tried to switch my premium duo account to a student plan as my husband is a student. However, we didnt realize that is only for 1 person, and I added his student knfo to my account. I cancelled immediately, but I want the student accou...
Hi, I recently tried to switch my premium duo account to a student plan as my husband is a student. However, we didnt realize that is only for 1 person, and I added his student knfo to my ac...
Moderator
541 Views
1 replies
0 likes
I can only listen the downgrade, but i payed for the premium Abo. Hoe can i get it?
I can only listen the downgrade, but i payed for the premium Abo. Hoe can i get it?
Spotify Star
418 Views
1 replies
0 likes
PlanPremium for studentsCountry Deviceiphone 14 pro max and laptopOperating Systemios 18, windows 11 My Question or Issueso previously I subscribed to the 99tk/month plan paying through my mobile operator but unfortunately the 2nd months' payment fai...
Plan Premium for students Country Device iphone 14 pro max and laptop Operating System ios 18, windows 11 My Question or Issue so previously I subscribed to the 99tk/m...
Moderator
487 Views
1 replies
0 likes
PlanPremium Student Country: South Africa DeviceSamsung Galaxy A05s Operating SystemAndroid My Question or IssueI got my student discount. When I verified my account, I accidentally verified the wrong account. How do I switch verification?
Plan Premium Student Country: South Africa Device Samsung Galaxy A05s Operating System Android My Question or Issue I got my student discount. When I ve...
Spotify Star
1226 Views
3 replies
0 likes
Hi i’m trying to pay for spotify student premium and every time I put in my card information it says payment fail. There’s money in my account and i’ve also checked to see if i qualify for the student premium, and i do. I don’t understand why it’s no...
Hi i’m trying to pay for spotify student premium and every time I put in my card information it says payment fail. There’s money in my account and i’ve also checked to see if i qualify for the ...
Spotify Star
411 Views
1 replies
0 likes
I have premium student. My account got debited yet spotify says my payment failed and i had to downgrade to free without trying to check the errorPlansStudent PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating Syste...
I have premium student. My account got debited yet spotify says my payment failed and i had to downgrade to free without trying to check the error Plans Student Premium Country India Device (iP...
Moderator
571 Views
1 replies
0 likes
I paid for a 3months STUDENT SUBSCRIPTION at 59/-. And before 7 days of ending this subscription period i cancelled the auto new option. After this subscription ended, I go for resubscription but it's shows me to resubmit the documents for verificati...
I paid for a 3months STUDENT SUBSCRIPTION at 59/-. And before 7 days of ending this subscription period i cancelled the auto new option. After this subscription ended, I go for resubscription but it'...
Moderator
433 Views
1 replies
0 likes
It will not let me
It will not let me
Spotify Star
300 Views
1 replies
0 likes
Hi! Why can’t I proceed to verification?PlanStudentPremiumCountryPH Device(iPhone X)Operating System(iOS)) My Question or Issue
Hi! Why can’t I proceed to verification? Plan StudentPremium Country PH Device (iPhone X) Operating System (iOS)) My Question or Issue
Spotify Star
354 Views
1 replies
0 likes
My Question or Issue I got verified as a student but if i want to switch my membership(i have premium family now and i want student Membership) I get into a loop which sends me back to the spotify website. Which makes me unable to get the student mem...
My Question or Issue I got verified as a student but if i want to switch my membership(i have premium family now and i want student Membership) I get into a loop which sends me back to the s...
Spotify Star
281 Views
1 replies
1 likes
Hi, I've recently learned that someone has stolen my student ID info and used it to buy the Student Premium plan. I would like my data to be disconnected from that account and deleted. I can of course provide any information through a private convers...
Hi, I've recently learned that someone has stolen my student ID info and used it to buy the Student Premium plan. I would like my data to be disconnected from that account and deleted. I can of cours...
Spotify Star
408 Views
1 replies
0 likes
Student PremiumIndia DeviceXiaomi Redmi Note 11 Pro Plus 5G (Indian)Operating SystemAndroid 13 I paid for student premium but still it hasn't upgraded to the premium version, I went to see the receipts and the payment is showing pending but I have pa...
Student Premium India Device Xiaomi Redmi Note 11 Pro Plus 5G (Indian) Operating System Android 13 I paid for student premium but still it hasn't upgraded to the premium version...
Spotify Star
551 Views
3 replies
0 likes
i mistakenly linked my student account to my friends account instead of mine and i need to unlink it
i mistakenly linked my student account to my friends account instead of mine and i need to unlink it
Moderator
545 Views
1 replies
0 likes
So the money was deducted from my balance for the spotify subscription, and to my surprise i get a payment failed email from spotify after I already paid. Talked to my provider and they have confirmed that spotify did in fact take their payment. So w...
So the money was deducted from my balance for the spotify subscription, and to my surprise i get a payment failed email from spotify after I already paid. Talked to my provider and they have confirme...
Spotify Star
580 Views
3 replies
0 likes
PlanPremiumCountryThailandDevice (iPhone 14plus)Operating System(iOS) My Question or IssueI have verified my student but the message says “Sorry, you are not eligible for that plan. Here are some other ways to get Premium.” And this is my first time ...
Plan Premium Country Thailand Device (iPhone 14plus) Operating System (iOS) My Question or Issue I have verified my student but the message says “ Sorry, you are not eligible fo...
Moderator
592 Views
1 replies
0 likes
PlanFree/PremiumCountryNamibia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is it possible to have the student plan without hulu? if not when do you think the hu...
Plan Free/Premium Country Namibia Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or...
Spotify Star
656 Views
1 replies
0 likes
