Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • rdeluva7
  • Visitor
  • 23200 Views
  • 17 replies
  • 0 likes
  • Premium for Students
  • 23200 Views
  • 17 replies
  • 0 likes

I use the premium for student but suddenly it changes to individual

I use the premium for student in 2 years but suddenly it changes to individual without notification. How can I delete the individual and want my money back?

  • Visitor
  • I use the premium for student in 2 years but suddenly it changes to individual without notification. How can I delete the individual and want my money back?
  • Maxim
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

Superuser Contribution payment error message

i can’t pay for student account, even m verified that m student, when i wanna pay they keep chowing me an error message is there any solution!?

  • Newbie
  • i can’t pay for student account, even m verified that m student, when i wanna pay they keep chowing me an error message  is there any solution!?  
  • speedy-smile
  • Visitor
  • 180 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 180 Views
  • 2 replies
  • 0 likes

Superuser Contribution Help verifying premium student

PlanPremium StudentCountryUnited States of AmericaDeviceiPhone 11Operating SystemiOS 17 My Question or IssueI got an email saying that I should reverify that I am a student or next month Spotify will change me Premium individual price. I clicked the ...

  • Visitor
  • Plan Premium Student Country United States of America Device iPhone 11 Operating System iOS 17   My Question or Issue I got an email saying that I should reverify that I am a student o...
  • OscarDC
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 105 Views
  • 1 replies
  • 0 likes

Audiobooks with a Student Account

PlanStudent PremiumCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDoes a student premium account not grant access to the recently free audiobook selection...

  • Visitor
  • Plan Student Premium Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Does a ...
  • Yeeyeefixit
  • Casual Listener
  • 6203 Views
  • 3 replies
  • 3 likes
  • Premium for Students
  • 6203 Views
  • 3 replies
  • 3 likes

Superuser Contribution Getting Charged for More on Hulu

PlanPremium Student Plan (bundle with Hulu for $5.99 + tax)CountryUSMy Question or IssueAs stated above, my plan is the Premium Student that is bundled with Hulu with ads for $5.99. I got a notification today, 10/10/2024, that I am going to be charge...

  • Newbie
  • Plan Premium Student Plan (bundle with Hulu for $5.99 + tax) Country US My Question or Issue As stated above, my plan is the Premium Student that is bundled with Hulu with ads for $5.99. I got a...
  • AlejaR
  • Moderator
  • 115 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 115 Views
  • 1 replies
  • 0 likes

Superuser Contribution Individual plan registered instead of student

I was setting up a premium student account plus Hulu with one month free but it set me up for a protein individual plan and is trying to charge me to change to the student plan

  • Visitor
  • I was setting up a premium student account plus Hulu with one month free but it set me up for a protein individual plan and is trying to charge me to change to the student plan
  • Vasil
  • Moderator
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Wrong account

i verified my student status on the wrong account, how can i delete it?

  • Visitor
  • i verified my student status on the wrong account, how can i delete it?
  • Not applicable
  • 315 Views
  • 2 replies
  • 0 likes
  • 315 Views
  • 2 replies
  • 0 likes

Superuser Contribution Student premium on app

PlanPremium CountryUnited Kingdom DeviceIphone 12 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy student plan for switched to premium without knowing so when I went to switch it back online, i re verified that I am a s...

  • Casual Listener
  • Plan Premium  Country United Kingdom  Device Iphone 12  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My student plan for switched...
  • Yordan
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 166 Views
  • 1 replies
  • 0 likes

Verified Student but can’t change to student plan

I’m currently on the premium family plan (plan manager) but I went back to school this year so sorry family you’re getting cut off as I was hoping to switch to the student premium plan that much more affordable. However, I tried to set it up today an...

  • Newbie
  • I’m currently on the premium family plan (plan manager) but I went back to school this year so sorry family you’re getting cut off as I was hoping to switch to the student premium plan that much more...
  • gina80
  • Visitor
  • 268 Views
  • 2 replies
  • 1 likes
  • Premium for Students
  • 268 Views
  • 2 replies
  • 1 likes

Superuser Contribution Became free user even after money was deducted

I use student plan from December 2023. But this month my premium plan was cancelled and I became a free user. However a few hours prior money has been deducted from my bank account for the set mandate. I sent message to support team and they said no ...

  • Newbie
  • I use student plan from December 2023. But this month my premium plan was cancelled and I became a free user. However a few hours prior money has been deducted from my bank account for the set mandat...
  • Khushwant02
  • Newbie
  • 241 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 241 Views
  • 2 replies
  • 0 likes

Superuser Contribution spotify service charges

PlanstudentCountryunited states My Question or IssueI had an individual plan before, and I cancelled it for a student plan. It charged me $30$ for Spotify service charges/fees, which I don't know what they are. does anyone know what is it?

  • Visitor
  • Plan student Country united states     My Question or Issue I had an individual plan before, and I cancelled it for a student plan. It charged me $30$ for Spotify service charges/fee...
  • Danicrisgomes
  • Newbie
  • 189 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 189 Views
  • 2 replies
  • 0 likes

Charged for free 3 months trail but invoice shows $0

PlanPremium Student 3 Month TrialCountryAustralia DeviceiPad ProOperating SystemiOS My Question or IssueI got charged 1.20 AUD for a free 3 month subscription for students, also the invoice emailed to me clearly showed $0.00 Total, I am very unsatisf...

  • Visitor
  • Plan Premium Student 3 Month Trial Country Australia  Device iPad Pro Operating System iOS   My Question or Issue I got charged 1.20 AUD for a free 3 month subscription for students...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 143 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can’t play my playlists and I can’t even listen to it on my phone/tablet

I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way it was before. I haven’t had this issue before. I ...

  • Regular
  • I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way...
  • ElijahGg
  • Casual Listener
  • 8965 Views
  • 14 replies
  • 0 likes
  • 8965 Views
  • 14 replies
  • 0 likes

Not able to retain premium student

PlanPremium StudentCountryIndia want to change to USDeviceDell LaptopOperating SystemWindows 11 My Question or IssueHi,I recently moved from India to US for my studies. I had a student premium in India and continued to use it in the US. Recently, I r...

  • Visitor
  • ...tudent at the end of your discount period, you'll lose your discount. If you're a Premium for Students subscriber, you'll be charged the normal Spotify Premium price until you cancel. Can someone p...
  • Maxim
  • Spotify Star
  • 215 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue with Student Premium Subscription as a Master's Student

PlanPremium StudentCountryKazakhstanDeviceIPhone 12 My Question or IssueDear Spotify Support,I have been using the Spotify Premium for Students plan for the past four years, but I recently received a notification that this subscription will be no lon...

  • Newbie
  • Plan Premium Student Country Kazakhstan Device IPhone 12   My Question or Issue Dear Spotify Support, I have been using the Spotify Premium for Students plan for the past four years, b...
  • Kiril
  • Moderator
  • 165 Views
  • 1 replies
  • 1 likes
  • Premium for Students
  • 165 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can no longer register for student premium plan despite having sheerid

after a failed payment I can no longer register for student premium plan despite having sheerID, what should I do? I don't want to change plan, and I am currently not using any plan. I have tried this link https://www.spotify.com/us/purchase/offer/st...

  • Visitor
  • after a failed payment I can no longer register for student premium plan despite having sheerID, what should I do? I don't want to change plan, and I am currently not using any plan. I have tried thi...
  • Joan
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution When I go to the student plan , a page of error 404 shows up and I cannot access it.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OscarDC
  • Moderator
  • 274 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 274 Views
  • 4 replies
  • 0 likes

Solved!! School not listed

PlanStudent PremiumCountrySwedenDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy school (Affärshögskolan in Malmö, Sweden) is not listed, and for some reason it sa...

  • Casual Listener
  • Plan Student Premium Country Sweden Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My s...
  • Not applicable
  • 939 Views
  • 8 replies
  • 0 likes
  • Premium for Students
  • 939 Views
  • 8 replies
  • 0 likes

Superuser Contribution How do I downgrade student plan from $5.99 bundle to $2.99 for Spotify only

Spotify premium for students is advertised as $2.99. The Hulu student plan is $1.99. So why is the combo plan $5.99? The two of them separately add up to $4.98. How do I downgrade to the plain $2.99 plan on Spotify so I can save myself some money and...

  • Casual Listener
  • Spotify premium for students is advertised as $2.99. The Hulu student plan is $1.99. So why is the combo plan $5.99? The two of them separately add up to $4.98. How do I downgrade to the plain $2.99...
  • Joan
  • Moderator
  • 208 Views
  • 1 replies
  • 0 likes
  • 208 Views
  • 1 replies
  • 0 likes