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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Student

Get help verifying your Student Discount.

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Forum Posts

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

  • Newbie
  • manualjake
  • Casual Listener
  • 21350 Views
  • 16 replies
  • 0 likes
  • Premium for Students
  • 21350 Views
  • 16 replies
  • 0 likes

Solved!! Charged full price as student

PlanStudent/PremiumCountryUK First of all, the fact that I have to post on a community board for payment plan help is an absolute joke. Unbelievable, in fact. Why is there no email address, live chat, or phone number? My Question or IssueA month ago ...

  • Casual Listener
  • Plan Student/Premium Country UK   First of all, the fact that I have to post on a community board for payment plan help is an absolute joke. Unbelievable, in fact. Why is there no emai...
  • Yelizaveta9
  • Casual Listener
  • 692 Views
  • 8 replies
  • 0 likes
  • Premium for Students
  • 692 Views
  • 8 replies
  • 0 likes

Superuser Contribution I paid but Spotify claims I didn't.

I have a student plan, and this month I got a banner in the app saying that my payment did not go through, and I need to update my payment method. I use a visa card to pay, so I checked my bank account and the money was removed. However, I'm still ge...

  • Visitor
  • I have a student plan, and this month I got a banner in the app saying that my payment did not go through, and I need to update my payment method. I use a visa card to pay, so I checked my bank accou...
  • Joan
  • Moderator
  • 70 Views
  • 1 replies
  • 0 likes
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money deducted from bank account but no premium accsss given

PlanStudent PremiumCountry DeviceiPhone 13Operating SystemiOS 17.3.1 My Question or IssueUsing UPI I made a payment of Rs 59 for my monthly payment for student premium. However on spotify page it shows the transaction FAILED. So now i have no access ...

  • Newbie
  •   Plan Student Premium Country   Device iPhone 13 Operating System iOS 17.3.1   My Question or Issue Using UPI I made a payment of Rs 59 for my monthly payment for student p...
  • Not applicable
  • 311 Views
  • 4 replies
  • 1 likes
  • Premium for Students
  • 311 Views
  • 4 replies
  • 1 likes

Superuser Contribution Can't select the student plan in the app

I was verified as a student and get my discount until 3 May 2025. But I am unable to change my plan into the student premium, in the app , it still shown I charge Premium individual and nowhere I could select the Student Premium. I'd tried the link f...

  • Newbie
  • I was verified as a student and get my discount until 3 May 2025. But I am unable to change my plan into the student premium, in the app , it still shown I charge Premium individual and nowhere I cou...
  • Not applicable
  • 443 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 443 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot use google play balance to pay to Spotify premium student

I cannot use the google play balance option to subscribe to the student premium plan on my android device. The option is available for normal premium plan but not for the student premium plan. I have verified my student id on sheer but once i move on...

  • Casual Listener
  • I cannot use the google play balance option to subscribe to the student premium plan on my android device. The option is available for normal premium plan but not for the student premium plan.  ...
  • iiitsRachel
  • Casual Listener
  • 2740 Views
  • 7 replies
  • 3 likes
  • Premium for Students
  • 2740 Views
  • 7 replies
  • 3 likes

About the student ID authentication system

I have a question regarding Spotify's student discount.I just applied for Spotify's student discount (I entered the name of my university and sent a photo of my student ID). A few minutes later, I received an email from Sheer (SheerID Verification) s...

  • Visitor
  • I have a question regarding Spotify's student discount. I just applied for Spotify's student discount (I entered the name of my university and sent a photo of my student ID). A few minutes later, I ...
  • davidmmke
  • Newbie
  • 840 Views
  • 4 replies
  • 0 likes
  • Premium for Students
  • 840 Views
  • 4 replies
  • 0 likes

Superuser Contribution Se cambio mi plan de estudiante a individual!!

Tuve un cobro excesivo en mi tarjeta siendo que tenia spotifu de estudiante y viendo mi perfil sale que tengo una cuenta individual, 1uiero saber por que se cambio? Una amiga de su celular tuvo que cambiarlo ya qur a mi no me lo permitia, quiero sabe...

  • Newbie
  • Tuve un cobro excesivo en mi tarjeta siendo que tenia spotifu de estudiante y viendo mi perfil sale que tengo una cuenta individual, 1uiero saber por que se cambio? Una amiga de su celular tuvo que c...
  • AlejaR
  • Moderator
  • 2272 Views
  • 9 replies
  • 1 likes
  • 2272 Views
  • 9 replies
  • 1 likes

Solved!!Superuser Contribution Can’t play my playlists and I can’t even listen to it on my phone/tablet

I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way it was before. I haven’t had this issue before. I ...

  • Regular
  • I played my playlists all day and every night I check it and it works every time but now my playlists don’t work anymore. It keeps saying that it is unavailable and now I can’t get it back to the way...
  • TypicBarley
  • Visitor
  • 4194 Views
  • 10 replies
  • 0 likes
  • 4194 Views
  • 10 replies
  • 0 likes

Change on Student plan

Country:PolandPlan:FamilyHey everyone.I have an issue with changing my plan on Spotify. Despite confirming my student plan, I keep getting a message saying that I'm not eligible for this plan (as shown in the attached screenshot). I am from Poland, a...

Zrzut ekranu 2024-07-12 184723.png
  • Casual Listener
  •   Country: Poland Plan: Family Hey everyone. I have an issue with changing my plan on Spotify. Despite confirming my student plan, I keep getting a message saying that I'm not elig...
  • WilkuRs
  • Casual Listener
  • 81 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 81 Views
  • 1 replies
  • 0 likes

Payment site keeps reloading

So I’m trying to change to the student plan which the Authenticator approved but when I enter my payment details with a different card but for the same account into the site it has the 3 dots as if it was loading and then the site resets I’ve attempt...

  • Newbie
  • So I’m trying to change to the student plan which the Authenticator approved but when I enter my payment details with a different card but for the same account into the site it has the 3 dots as if i...
  • RattGod
  • Casual Listener
  • 124 Views
  • 2 replies
  • 1 likes
  • Premium for Students
  • 124 Views
  • 2 replies
  • 1 likes

Premium student past 4 yrs

I’m still a student working towards a higher degree now and got notified I’m not eligible anymore. This really isn’t fair!has there been an update on this issue????

  • Newbie
  • I’m still a student working towards a higher degree now and got notified I’m not eligible anymore. This really isn’t fair! has there been an update on this issue????
  • claaaaauds-23
  • Visitor
  • 548 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 548 Views
  • 2 replies
  • 0 likes

Superuser Contribution Extend Discount for Students to Central America

PlanPremiumCountryCosta Rica Device(P20 Lite)Operating System(Android Oreo,) My Question or IssueHey there community!I'm a Costa Rican student. I just realized about Discount for Students. I checked the list, but only few countries currently have thi...

  • Casual Listener
  • ...ealized about Discount for Students. I checked the list, but only few countries currently have this benefit. I was wondering why not to include other countries from Central America such as Costa R...
  • 26366661
  • Casual Listener
  • 1006 Views
  • 3 replies
  • 3 likes
  • Costa Rica
    descuento para estudiantes
    extension
    Premium
    Student
    universitario
    university
  • 1006 Views
  • 3 replies
  • 3 likes

Premium Family issue

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremium FamilyCountryUSADeviceNOTE 10Operating SystemANDROID My Question or IssueI have a family plan and my wife didn't see the...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Family Country USA Device NOTE 10 Operating System ANDROID...
  • Maxim
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 81 Views
  • 1 replies
  • 0 likes

Solved!! Can't access Premium Student page

Hello,I want to change my Premium plan to a Student one, but when I access the page, it gives me a 404 Error, "Page not found". I've also tried to access it in incognito, but same result. Are there any problems with your site?

  • Regular
  • Hello, I want to change my Premium plan to a Student one, but when I access the page, it gives me a 404 Error, "Page not found". I've also tried to access it in incognito, but same result.  Are...
  • Not applicable
  • 2559 Views
  • 10 replies
  • 1 likes
  • Premium for Students
  • 2559 Views
  • 10 replies
  • 1 likes

Superuser Contribution Switch student premium to another account

When i tried renewing my student premium I mistakenly did it on another account instead of the account I regularly use. Can i cancel the student premium on the first account and then try to use it on the second account ? I just want to use one accoun...

  • Newbie
  • When i tried renewing my student premium I mistakenly did it on another account instead of the account I regularly use. Can i cancel the student premium on the first account and then try to use it on...
  • Jesu0310
  • Visitor
  • 1789 Views
  • 3 replies
  • 0 likes
  • Premium for Students
  • 1789 Views
  • 3 replies
  • 0 likes

Superuser Contribution I Can't Use My Cards as a Payment Method

PlanFreeCountryIndonesiaDevicePoco X3 NFCOperating SystemAndroid 12 My Question or IssueI have already been a Premium user in the past using the student plan. I used my cards, but now when i tried to choose cards as a method it redirect me to options...

  • Visitor
  • Plan Free Country Indonesia Device Poco X3 NFC Operating System Android 12   My Question or Issue I have already been a Premium user in the past using the student plan. I used my cards...
  • hagajoet
  • Newbie
  • 122 Views
  • 2 replies
  • 0 likes
  • Premium for Students
  • 122 Views
  • 2 replies
  • 0 likes

Superuser Contribution Estudiante premium

Hola, verifique mi cuenta de estudiante, me llego el correo de SheedID confirmandome que tengo el beneficio pero a la hora de seleccionar el plan me dice que no cumplo con los requisitos para usar el beneficio de estudiante

  • Visitor
  • Hola, verifique mi cuenta de estudiante, me llego el correo de SheedID confirmandome que tengo el beneficio pero a la hora de seleccionar el plan me dice que no cumplo con los requisitos para usar el...
  • Eni
  • Moderator
  • 122 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 122 Views
  • 1 replies
  • 0 likes

Student Premium Issue

I applied for a Student Discount and my documents were verified and approved for the discount also.But I'm not able to do the payment cause I'm not being directed to any payment page.Kindly help

  • Visitor
  • I applied for a Student Discount and my documents were verified and approved for the discount also. But I'm not able to do the payment cause I'm not being directed to any payment page. Kindly help ...
  • osornios
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • Premium for Students
  • 167 Views
  • 1 replies
  • 0 likes