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Premium Student

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Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31242 Views

19 replies

1 likes

Premium for Students
  • 31242 Views
  • 19 replies
  • 1 likes

Can't login to Hulu with student premium

I used to be able to login to Hulu but when i opened the app, it took me to the login page. When i tried to access Hulu again from Spotify, it still shows up the same. PlanStudent/PremiumCountryU.S.Device(Samsung Galaxy 21 plus)Operating System(Andro...

Visitor

I used to be able to login to Hulu but when i opened the app, it took me to the login page. When i tried to access Hulu again from Spotify, it still shows up the same.  Plan Student/Premium C...

ribezaz

Spotify Star

820 Views

1 replies

1 likes

Premium for Students
  • 820 Views
  • 1 replies
  • 1 likes

Superuser Contribution premium student new offer i.e. 59 for 2 months

In the new premium section it shows, a new one time offer for students that is to get 2 months of premium for 59 but when I go to the payment section it shows that it will cost me 59 for just a month. Is there any specific reason for this?

Visitor

In the new premium section it shows, a new one time offer for students that is to get 2 months of premium for 59 but when I go to the payment section it shows that it will cost me 59 for just a m...

Novy

Moderator

1034 Views

1 replies

0 likes

Premium for Students
  • 1034 Views
  • 1 replies
  • 0 likes

Superuser Contribution Difficulty accessing student discount

I've been using the student discount for 2 years now, and today suddenly it was changed to individual plan, and i was charged for that. Later i tried to get the student discount again, but the billing address asks me to choose a state/county in order...

Visitor

I've been using the student discount for 2 years now, and today suddenly it was changed to individual plan, and i was charged for that. Later i tried to get the student discount again, but the billin...

Eni

Moderator

828 Views

1 replies

0 likes

Premium for Students
  • 828 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment failed - PIN not received

Couldn't pay for my student premium because OTP is not coming in my phone number. Tried with different numbers too. COUNTRY: BANGLADESH SIM : AIRTEL

Visitor

Couldn't pay for my student premium because OTP is not coming in my phone number. Tried with different numbers too. COUNTRY: BANGLADESH SIM : AIRTEL 

Ehosansiam

Casual Listener

1632 Views

7 replies

4 likes

Premium for Students
  • 1632 Views
  • 7 replies
  • 4 likes

Solved!!Superuser Contribution Changing country for payment, doesn't allow student discount

PlanStudent PremiumCountryUSA / ColombiaDeviceDoesn't matter, it's an account issue My Question or IssueMoved from USA to Colombia and need to change the payment method to a Colombian one but, when I try to change the country of my account (to Colomb...

Newbie

Plan Student Premium Country USA / Colombia Device Doesn't matter, it's an account issue   My Question or Issue Moved from USA to Colombia and need to change the payment method to a Colo...

Joan

Moderator

894 Views

1 replies

0 likes

Premium for Students
  • 894 Views
  • 1 replies
  • 0 likes

issue with premium student account

I had a premiuim spotify account made from a google email id account that has been disabled by the administrator. In that account i had used my college id to get the student premium version of spotify. Now i have created a new account and want to ver...

Visitor

I had a premiuim spotify account made from a google email id account that has been disabled by the administrator. In that account i had used my college id to get  the student premium version of ...

ribezaz

Spotify Star

1331 Views

1 replies

1 likes

Premium for Students
  • 1331 Views
  • 1 replies
  • 1 likes

Student premium for Ayrshire College

PlanPremium StudentCountryUnited Kingdom Device(iPhone 14)Operating System( iOS ) My Question or IssueSo I checked previous questions on why people who go to Ayrshire College Can’t Get Student Premium since it’s not supported yet but its been 2 years...

Visitor

  Plan Premium Student Country United Kingdom  Device (iPhone 14) Operating System ( iOS )   My Question or Issue So I checked previous questions on why people who go to Ayr...

Maxim

Spotify Star

646 Views

1 replies

0 likes

Premium for Students
  • 646 Views
  • 1 replies
  • 0 likes

Failed payme

PlanPremiumCountryIndia DeviceAndroid )Operating System(Android 14) My Question or IssueMy payment on Autopay is done still showing payment issues!

Casual Listener

Plan Premium Country India  Device Android ) Operating System (Android 14)   My Question or Issue My payment on Autopay is done still showing payment issues!  

Billy-J

Spotify Star

1672 Views

1 replies

0 likes

Premium for Students
  • 1672 Views
  • 1 replies
  • 0 likes

SPOTIFY TAKE MY MONEY

PlanFree/PremiumCountrynorth americaDevice(deskyop)Operating System(Windows 10) My Question or IssueI HAVE USED 4 DIFFERENT CARDS INCLUDING PAYPAL AND EVERYTIME I GO TO PAY SPOTIFY PREMIUM IT TAKES MY MONEY AND SAYS THE PAYMENT FAILED AND DOES NOT GI...

Visitor

  Plan Free/Premium Country north america Device (deskyop) Operating System (Windows 10)   My Question or Issue I HAVE USED 4 DIFFERENT CARDS INCLUDING PAYPAL AND EVERYTIME I GO ...

osornios

Spotify Star

977 Views

1 replies

0 likes

Premium for Students
  • 977 Views
  • 1 replies
  • 0 likes

Student plan refund

I want to get a refund for the student individual plan membership. Is this possible and how can I do this

Visitor

I want to get a refund for the student individual plan membership. Is this possible and how can I do this

Billy-J

Spotify Star

973 Views

1 replies

0 likes

Premium for Students
  • 973 Views
  • 1 replies
  • 0 likes

Superuser Contribution SheerID verification form page out of tune

PlanFreeCountryBosnia and HerzegovinaDeviceiPhone 15 pro maxOperating SystemiOS 18.4.1 My Question or IssueHello, I want to set my free account to student premium and as I suppose to, I need to fill SheerID verification form. But ehen I click, everyt...

Newbie

Plan Free Country Bosnia and Herzegovina Device iPhone 15 pro max Operating System iOS 18.4.1   My Question or Issue Hello, I want to set my free account to student premium and as I su...

Joan

Moderator

1073 Views

1 replies

0 likes

Premium for Students
  • 1073 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Student no longer Applying

PlanPremiumCountryUSADeviceiPhone 15Operating SystemiOS 10 My Question or IssueI have been on the spotify student plan for $5.99 a month for a year now. Due to space being full, I never recieved the email to “renew my verification” and was therefore ...

Visitor

...eems ridiculous, as we’re still students and the plan description clearly says it lasts up to 4 years with no indication of this rule. 

Joan

Moderator

799 Views

1 replies

1 likes

Premium for Students
  • 799 Views
  • 1 replies
  • 1 likes

profile not entitled to the plan

When I try to renew my student plan, it says that this plan is not available for my profile, which is a maximum of 4 years using the plan, I haven't been using the plan for 4 years, I don't understand what's happening.

Visitor

When I try to renew my student plan, it says that this plan is not available for my profile, which is a maximum of 4 years using the plan, I haven't been using the plan for 4 years, I don't understan...

Billy-J

Spotify Star

668 Views

1 replies

0 likes

Premium for Students
  • 668 Views
  • 1 replies
  • 0 likes

Superuser Contribution UPI AUTOPAY FAILED

PlanPremium Student CountryIndia DeviceSamsung A15 5G My Question or Issue :- i had purchased student premium account on Feb. It had been working well for these 2 months. Yesterday my autorenewal was supposed to happen. But for some reason it shows t...

Visitor

  Plan Premium Student  Country India  Device Samsung A15 5G   My Question or Issue :- i had purchased student premium account on Feb. It had been working well for these 2...

Susan_GP

Moderator

1019 Views

2 replies

0 likes

Premium for Students
  • 1019 Views
  • 2 replies
  • 0 likes

Premium student

PlanFree CountryCzech Republic DeviceZ Flip 5 Samsung Operating SystemOne UI 6 My Question or Issue Hello,I'm having trouble claiming my free month of Student Premium. I helped my sibling set up her own Spotify account and used my payment card so she...

Casual Listener

Plan Free   Country Czech Republic    Device Z Flip 5 Samsung   Operating System One UI 6   My Question or Issue   Hello, I'm having trouble claiming my f...

Maxim

Spotify Star

1577 Views

1 replies

0 likes

Premium for Students
  • 1577 Views
  • 1 replies
  • 0 likes

Solved!! My Student Plan changed to Premium Individual

Note: I currently use Spotify in two devices: my phone and my laptop. That's why I included both of them below. Plan Premium Student Country Dominican Republic Device Samsung Galaxy A05, Dell Latitude 7280 Operating System Android 11, Windows 11 My Q...

Casual Listener

...05, Dell Latitude 7280 Operating System Android 11, Windows 11   My Question or Issue Good evening. I've been subscribed to the Premium Plan for Students for a couple of years now. In s...

Maxim

Spotify Star

1890 Views

3 replies

0 likes

Premium for Students
  • 1890 Views
  • 3 replies
  • 0 likes

Failed Payment

PlanPremium Student CountryKenya DeviceSamsung A03Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI got an email saying that my payment has failed yet they cut out the subscription fee from my card. What do I do about this...

Casual Listener

  Plan Premium Student  Country Kenya   Device Samsung A03 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I got an email saying t...

pun10tial

Roadie

1268 Views

1 replies

0 likes

Premium for Students
  • 1268 Views
  • 1 replies
  • 0 likes

Can I get my money back?

I have a student premium account for €6,99, spotify took €10,99 of my bankaccount

Visitor

I have a student premium account for €6,99, spotify took €10,99 of my bankaccount

Jose_M

Spotify Star

585 Views

1 replies

0 likes

  • 585 Views
  • 1 replies
  • 0 likes

Superuser Contribution Switched from Duo to student, now cant undo

Hi, I recently tried to switch my premium duo account to a student plan as my husband is a student. However, we didnt realize that is only for 1 person, and I added his student knfo to my account. I cancelled immediately, but I want the student accou...

Visitor

Hi,   I recently tried to switch my premium duo account to a student plan as my husband is a student. However, we didnt realize that is only for 1 person, and I added his student knfo to my ac...

Joan

Moderator

528 Views

1 replies

0 likes

Premium for Students
  • 528 Views
  • 1 replies
  • 0 likes