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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in p...

VladimirM

Music Fan

188 Views

14 comments

3 likes

Android
Under investigation
  • 188 Views
  • 14 comments
  • 3 votes

Search in "Add to playlist" menu not working

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be predominantly on Android.

Moderator

Moderator

...redominantly on Android.

Astral1122

Regular

5561 Views

90 comments

179 likes

Android
Mobile
Under investigation
  • 5561 Views
  • 90 comments
  • 179 votes

Podcasts Following list in reverse order

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices.

Moderator

Moderator

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices. 

karpov

Newbie

13543 Views

115 comments

169 likes

Android
Other
Under investigation
  • 13543 Views
  • 115 comments
  • 169 votes

Android app unresponsive on a particular WiFi network

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks. The issue doesn't occur while using mobile data.

Moderator

Moderator

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi n...

ThePodfather

Spotify

11221 Views

111 comments

73 likes

Android
Mobile
Fixed
  • 11221 Views
  • 111 comments
  • 73 votes

Unable to Download Podcast Episodes on Android Devices

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails.

Moderator

Moderator

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails....

Yordan

Moderator

349 Views

15 comments

3 likes

Android
Fixed
  • 349 Views
  • 15 comments
  • 3 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

Jairo11

Newbie

28883 Views

121 comments

216 likes

Android
Fixed
  • 28883 Views
  • 121 comments
  • 216 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&n...

Paveii

Newbie

17029 Views

75 comments

150 likes

Android
Under investigation
  • 17029 Views
  • 75 comments
  • 150 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

Moderator

Moderator

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...

MihailY

Moderator

108940 Views

420 comments

800 likes

Android
Not Right Now
  • 108940 Views
  • 420 comments
  • 800 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

Casual Listener

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...

Alex

Spotify Legend

138718 Views

585 comments

1471 likes

Android
Mobile
Case Closed
  • 138718 Views
  • 585 comments
  • 1471 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

Moderator

Moderator

Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &n...

emilyhollon

Visitor

41425 Views

149 comments

467 likes

Android
Not Right Now
  • 41425 Views
  • 149 comments
  • 467 votes

(Android) Screen enters sleep mode when viewing lyrics

We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open. This seems to happen on the Android mobile app only.

Moderator

Moderator

We've been receiving reports that some devices are entering sleep mode within a few seconds when the Lyrics screen is open.   This seems to happen on the Android mobile app only.

Yordan

Moderator

5960 Views

18 comments

16 likes

Android
Fixed
  • 5960 Views
  • 18 comments
  • 16 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

Casual Listener

  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to t...

user-removed

Not applicable

130217 Views

193 comments

478 likes

Android
Desktop
iOS
Won't Fix
  • 130217 Views
  • 193 comments
  • 478 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

Moderator

Moderator

Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...

calamar-87

Gig Goer

28812 Views

126 comments

219 likes

Android
Mobile
Not Right Now
  • 28812 Views
  • 126 comments
  • 219 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

Spotify Legend

Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...

user-removed

Not applicable

50966 Views

100 comments

212 likes

Android
Desktop (Mac)
Desktop (Windows)
iOS
Mobile
Case Closed
  • 50966 Views
  • 100 comments
  • 212 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

Moderator

Moderator

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...

gctyson

Casual Listener

8051 Views

24 comments

10 likes

Android
Desktop
iOS
Mobile
Your Library
Fixed
  • 8051 Views
  • 24 comments
  • 10 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

Casual Listener

Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or w...

nhg41ny5

Regular

88853 Views

476 comments

382 likes

Android
Not Right Now
  • 88853 Views
  • 476 comments
  • 382 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

Moderator

Moderator

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...

cosmicbunny

Music Fan

4200 Views

24 comments

19 likes

Android
Not Right Now
  • 4200 Views
  • 24 comments
  • 19 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

Spotify Legend

Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...

Xenia

Moderator

38620 Views

100 comments

94 likes

Android
iOS
Case Closed
  • 38620 Views
  • 100 comments
  • 94 votes

Autoplay not working across devices

Hi folks, We’re seeing reports from users in different markets that the Autoplay feature doesn't generate a new queue of songs.

Moderator

Moderator

Hi folks,   We’re seeing reports from users in different markets that the Autoplay feature doesn't generate a new queue of songs.

Dessi

Moderator

2894 Views

7 comments

0 likes

Android
Desktop
Desktop (Mac)
Desktop (Windows)
iOS
Mobile
Fixed
  • 2894 Views
  • 7 comments
  • 0 votes