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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

  • Moderator
  • Moderator
  • We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...
  • ElleVince1
  • Newbie
  • 4010 Views
  • 36 comments
  • 46 likes
  • Android
  • Fixed
  • 4010 Views
  • 36 comments
  • 46 votes

[Android] First Song in Playlists on Custom Order changes constantly

Hey folks, We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,  We noticed that the current first song in any playlist will keep swapping with a different song from the same playlist. This is now being investigated.
  • Noguri
  • Roadie
  • 82077 Views
  • 682 comments
  • 1085 likes
  • Android
  • Fixed
  • 82077 Views
  • 682 comments
  • 1085 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

  • Moderator
  • Moderator
  • Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.
  • Maria
  • Moderator
  • 2599 Views
  • 35 comments
  • 24 likes
  • Android
  • Fixed
  • 2599 Views
  • 35 comments
  • 24 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • d0ktorn
  • Newbie
  • 30762 Views
  • 237 comments
  • 350 likes
  • Android
  • Under investigation
  • 30762 Views
  • 237 comments
  • 350 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   W...
  • PixelGama
  • Newbie
  • 4682 Views
  • 43 comments
  • 116 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 4682 Views
  • 43 comments
  • 116 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

  • Moderator
  • Moderator
  • We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
  • Yordan
  • Moderator
  • 7177 Views
  • 63 comments
  • 64 likes
  • Android
  • Fixed
  • 7177 Views
  • 63 comments
  • 64 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.   &n...
  • Elena
  • Moderator
  • 209381 Views
  • 850 comments
  • 2300 likes
  • Android
  • Fixed
  • 209381 Views
  • 850 comments
  • 2300 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • Lonex124
  • Newbie
  • 109710 Views
  • 482 comments
  • 750 likes
  • Android
  • Not Right Now
  • 109710 Views
  • 482 comments
  • 750 votes

[Android Auto] Empty Liked Songs playlists

Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.
  • Lonex124
  • Newbie
  • 4957 Views
  • 50 comments
  • 33 likes
  • Android
  • Fixed
  • 4957 Views
  • 50 comments
  • 33 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &n...
  • 6in6erMinion
  • Newbie
  • 29740 Views
  • 141 comments
  • 424 likes
  • Android
  • Not Right Now
  • 29740 Views
  • 141 comments
  • 424 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Spotify Legend
  • 118004 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Case Closed
  • 118004 Views
  • 585 comments
  • 1471 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

  • Moderator
  • Moderator
  • Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.
  • Yordan
  • Moderator
  • 3960 Views
  • 82 comments
  • 38 likes
  • Android
  • Fixed
  • 3960 Views
  • 82 comments
  • 38 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to t...
  • apollo79
  • Newbie
  • 108162 Views
  • 193 comments
  • 458 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 108162 Views
  • 193 comments
  • 458 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

OI.png
  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 20109 Views
  • 125 comments
  • 218 likes
  • Android
    Mobile
  • Not Right Now
  • 20109 Views
  • 125 comments
  • 218 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...
  • user-removed
  • Not applicable
  • 40040 Views
  • 100 comments
  • 208 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Case Closed
  • 40040 Views
  • 100 comments
  • 208 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

  • Moderator
  • Moderator
  • We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 
  • nk_o9-cmemzct
  • Newbie
  • 1606 Views
  • 30 comments
  • 5 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Your Library
  • Fixed
  • 1606 Views
  • 30 comments
  • 5 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or w...
  • UsuarioAnon
  • Newbie
  • 48810 Views
  • 342 comments
  • 365 likes
  • Android
  • Not Right Now
  • 48810 Views
  • 342 comments
  • 365 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback s...
  • Psycho-netics
  • Newbie
  • 47605 Views
  • 166 comments
  • 198 likes
  • Android
  • Won't Fix
  • 47605 Views
  • 166 comments
  • 198 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

  • Spotify Legend
  • Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
  • Xenia
  • Moderator
  • 31737 Views
  • 100 comments
  • 94 likes
  • Android
    iOS
  • Case Closed
  • 31737 Views
  • 100 comments
  • 94 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

  • Moderator
  • Moderator
  • ...s over. This is happening on both iOS and Android devices.
  • AlejaR
  • Moderator
  • 3473 Views
  • 27 comments
  • 1 likes
  • Android
    iOS
  • Fixed
  • 3473 Views
  • 27 comments
  • 1 votes