Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify not playing on Android devices

We’ve been receiving reports from Android users on 9.1.56.571 who say that the Spotify mobile app won't play on their devices. The Play button only appears as loading or just doesn't play, while there is no error message. The progress bar doesn't mov...

Moderator

Moderator

We’ve been receiving reports from Android users on 9.1.56.571 who say that the Spotify mobile app won't play on their devices. The Play button only appears as loading or just doesn't play, while t...

31qvhx5vuyx3se6f327i

Casual Listener

16339 Views

100 comments

300 likes

Android
Mobile
Fixed
  • 16339 Views
  • 100 comments
  • 300 votes

Google Cast/ Chromecast devices unavailable for Spotify Connect

Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This i...

Alexis_4i17

Newbie

47782 Views

202 comments

225 likes

Android
Other
Fixed
  • 47782 Views
  • 202 comments
  • 225 votes

[Android] Playlists not loading

We're seeing reports from users that self-created playlists (including Liked Songs) won’t load on Android devices. This mostly seems to be happening to Samsung devices, both on mobile and tablet.

Moderator

Moderator

We're seeing reports from users that self-created playlists (including Liked Songs) won’t load on Android devices. This mostly seems to be happening to Samsung devices, both on mobile and tablet.

Maria

Moderator

8489 Views

19 comments

26 likes

Android
Mobile
Fixed
  • 8489 Views
  • 19 comments
  • 26 votes

Search in "Add to playlist" menu not working

We've received reports that the search function in the "Add to Playlist" menu doesn't work properly. When something is searched, it causes the menu to become unresponsive. The issue appears to be predominantly on Android.

Moderator

Moderator

...redominantly on Android.

Joan

Moderator

16319 Views

100 comments

195 likes

Android
Mobile
Fixed
  • 16319 Views
  • 100 comments
  • 195 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

Francomo69_

Newbie

15791 Views

57 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 15791 Views
  • 57 comments
  • 64 votes

Issues with using "Search" - keyboard does not appear automatically

We received several reports from users about "Search" not working as expected on Android: the keyboard does not appear automatically when tapping on the magnifying glass icon.

Moderator

Moderator

We received several reports from users about "Search" not working as expected on Android: the keyboard does not appear automatically when tapping on the magnifying glass icon.

Sulmaz

Regular

16925 Views

80 comments

81 likes

Android
Fixed
  • 16925 Views
  • 80 comments
  • 81 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

Moonfairy_94

Newbie

45329 Views

126 comments

216 likes

Android
Fixed
  • 45329 Views
  • 126 comments
  • 216 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&n...

JoJoh1

Newbie

33381 Views

92 comments

174 likes

Android
Fixed
  • 33381 Views
  • 92 comments
  • 174 votes

[TV] Audio cuts out for a few seconds then comes back

Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, th...

Moderator

Moderator

Hey folks!   We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. T...

l_myers

Newbie

17074 Views

105 comments

23 likes

Android
Your Library
Not Right Now
  • 17074 Views
  • 105 comments
  • 23 votes

Podcast episodes start over from the beginning on Android

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the episode is started from a playlist - be it a personal one...

Moderator

Moderator

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the e...

Ghotchkiss17

Newbie

21544 Views

75 comments

74 likes

Android
Fixed
  • 21544 Views
  • 75 comments
  • 74 votes

Android app unresponsive on a particular WiFi network

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi networks. The issue doesn't occur while using mobile data.

Moderator

Moderator

We've received reports from Android users (mainly Samsung and Google Pixel) experiencing issues where the Spotify app becomes unresponsive, freezes, or crashes when connected to certain WiFi n...

jpbanderson

Newbie

27445 Views

113 comments

73 likes

Android
Mobile
Fixed
  • 27445 Views
  • 113 comments
  • 73 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

Casual Listener

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...

Alex

Spotify Legend

166056 Views

585 comments

1471 likes

Android
Mobile
Old Case Closed
  • 166056 Views
  • 585 comments
  • 1471 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in p...

ritz1981

Visitor

21742 Views

52 comments

34 likes

Android
Fixed
  • 21742 Views
  • 52 comments
  • 34 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

Moderator

Moderator

Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &n...

StefanG65

Newbie

51934 Views

150 comments

472 likes

Android
Not Right Now
  • 51934 Views
  • 150 comments
  • 472 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

Casual Listener

  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to t...

user-removed

Not applicable

144064 Views

193 comments

478 likes

Android
Desktop
iOS
Won't Fix
  • 144064 Views
  • 193 comments
  • 478 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

Moderator

Moderator

Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...

Sethyrus

Newbie

36397 Views

129 comments

221 likes

Android
Mobile
Not Right Now
  • 36397 Views
  • 129 comments
  • 221 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

Spotify Legend

Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...

user-removed

Not applicable

56136 Views

100 comments

213 likes

Android
Desktop (Mac)
Desktop (Windows)
iOS
Mobile
Old Case Closed
  • 56136 Views
  • 100 comments
  • 213 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

Casual Listener

Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or w...

mebailey

Newbie

118830 Views

481 comments

385 likes

Android
Not Right Now
  • 118830 Views
  • 481 comments
  • 385 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

Moderator

Moderator

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...

josefh

Newbie

6935 Views

28 comments

25 likes

Android
Not Right Now
  • 6935 Views
  • 28 comments
  • 25 votes

Equalizer issues on mobile

We're seeing reports that some users are having issues with the Equalizer on mobile devices. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at a...

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer on mobile devices.   Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others exper...

JayZed73

Newbie

6321 Views

16 comments

3 likes

Android
iOS
Mobile
Fixed
  • 6321 Views
  • 16 comments
  • 3 votes