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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • brooks29
  • Regular
  • 3459 Views
  • 105 comments
  • 60 likes
  • accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Under investigation
  • 3459 Views
  • 105 comments
  • 60 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.   &n...
  • omaha353
  • Newbie
  • 167065 Views
  • 849 comments
  • 2300 likes
  • Android
  • Fixed
  • 167065 Views
  • 849 comments
  • 2300 votes

Spotify app not loading on Android devices

We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.

  • Moderator
  • Moderator
  • We're receiving reports from Android users who say that when launched, the app gets stuck on the Spotify logo, refusing to load any further. This is being investigated.
  • OscarDC
  • Moderator
  • 54765 Views
  • 407 comments
  • 631 likes
  • Android
  • Fixed
  • 54765 Views
  • 407 comments
  • 631 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • mvelandia
  • Newbie
  • 65822 Views
  • 414 comments
  • 582 likes
  • Android
  • Under investigation
  • 65822 Views
  • 414 comments
  • 582 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. &n...
  • leknar09
  • Newbie
  • 19304 Views
  • 126 comments
  • 325 likes
  • Android
  • Under investigation
  • 19304 Views
  • 126 comments
  • 325 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • Not applicable
  • 1424 Views
  • 25 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Under investigation
  • 1424 Views
  • 25 comments
  • 9 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being i...
  • mariahslim
  • Newbie
  • 15670 Views
  • 181 comments
  • 174 likes
  • Android
  • Fixed
  • 15670 Views
  • 181 comments
  • 174 votes

Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is being ...

  • Moderator
  • Moderator
  • ...ssue seems to affect  Android, Desktop and iOS devices.   This is being investigated by our teams!     
  • Novy
  • Moderator
  • 3084 Views
  • 20 comments
  • 32 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Fixed
  • 3084 Views
  • 20 comments
  • 32 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • The_weird-girl
  • Newbie
  • 9465 Views
  • 106 comments
  • 88 likes
  • Android
  • Fixed
  • 9465 Views
  • 106 comments
  • 88 votes

[Mobile] Playlists disappear from Your Library after being downloaded

We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking into this.

  • Moderator
  • Moderator
  • We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices.    The right teams are aware and looking i...
  • isam14
  • Newbie
  • 31437 Views
  • 226 comments
  • 630 likes
  • Android
    Mobile
    offline
    Playlist
  • Fixed
  • 31437 Views
  • 226 comments
  • 630 votes

[Android] "Spotify is trying to play" notification

Plan Premium CountryUSA Device Moto Z3 Play Operating System Android 9 My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played spotify. The first was the normal notification that spotify was playing with inf...

  • Casual Listener
  • Plan Premium Country USA Device Moto Z3 Play Operating System Android 9   My Question or Issue Yesterday I noticed that my phone was showing two notifications when I played s...
  • Iw00d
  • Newbie
  • 61691 Views
  • 76 comments
  • 1338 likes
  • Android
  • Fixed
  • 61691 Views
  • 76 comments
  • 1338 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Moderator
  • 104233 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Closed
  • 104233 Views
  • 585 comments
  • 1471 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • Vasil
  • Moderator
  • 10654 Views
  • 62 comments
  • 114 likes
  • Android
  • Fixed
  • 10654 Views
  • 62 comments
  • 114 votes

[Android] Sharing to Instagram Stories doesn't work

Plan Premium Country Singapore Device Samsung Note 10+ Operating System Android 9, One UI 1.5 My Question or Issue I didn't have any issues with sharing songs to Instagram story untill today, when I press share to story it seems like instagram opens ...

  • Casual Listener
  • Plan Premium Country Singapore  Device Samsung Note 10+ Operating System Android 9, One UI 1.5   My Question or Issue I didn't have any issues with sharing songs to I...
  • Xenia
  • Moderator
  • 55583 Views
  • 151 comments
  • 1000 likes
  • Android
  • Fixed
  • 55583 Views
  • 151 comments
  • 1000 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • ABakes
  • Casual Listener
  • 14561 Views
  • 124 comments
  • 212 likes
  • Android
    Mobile
  • Not Right Now
  • 14561 Views
  • 124 comments
  • 212 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading,  note  that this issue is different than  not seeing...
  • user-removed
  • Not applicable
  • 23849 Views
  • 100 comments
  • 186 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Closed
  • 23849 Views
  • 100 comments
  • 186 votes

[Android] Now playing bar not updating

Hey everyone, We're receiving reports from users that Now playing bar is not updating. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Now playing bar is not updating.    If you’re experiencing this issue, make sure to add your +VOTE and follow the i...
  • modcar
  • Regular
  • 12717 Views
  • 66 comments
  • 261 likes
  • Android
  • Fixed
  • 12717 Views
  • 66 comments
  • 261 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to t...
  • apollo79
  • Newbie
  • 90999 Views
  • 193 comments
  • 432 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 90999 Views
  • 193 comments
  • 432 votes

[Android] Scroll bar not working in Liked Songs

Hi everyone! We've been receiving reports from you in the Community that the right hand-side scroll bar in Liked Songs is unclickable in the latest version of Spotify on Android. You can scroll through the Liked Songs by swiping up/down, but the scro...

  • Moderator
  • Moderator
  • Hi everyone! We've been receiving reports from you in the Community that the right hand-side scroll bar in Liked Songs is unclickable in the latest version of Spotify on Android.   Y...
  • Novy
  • Moderator
  • 10653 Views
  • 47 comments
  • 74 likes
  • Android
  • Fixed
  • 10653 Views
  • 47 comments
  • 74 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of e...
  • nosciencehere
  • Casual Listener
  • 48883 Views
  • 191 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 48883 Views
  • 191 comments
  • 192 votes