[Android] Playlists not loading

[Maria]

We're seeing reports from users that self-created playlists (including Liked Songs) won’t load on Android devices.

This mostly seems to be happening to Samsung devices, both on mobile and tablet.

[Zeggy006]

Hi, New to this chat. Still having issues. Cannot see the songs from my playlists or click on them. Tried changing the password and nothing works. I can play songs if I search for them individually not from the playlist but I do not want to search every single song. Any advice?

[BloomandBone]

Plan

Premium

Country

US

Device

Samsung Galaxy S25 Ultra

Operating System

Android 16

My Question or Issue

The list of songs on my playlists will no longer load. They will play, but I cannot see the songs on the playlist or even click on any of them. I just have to let it play on shuffle. Or, I can get my Liked Songs to show if I select a genre at the top of the playlist and then x it out. But I have to do that every time I go back into the playlist. For other playlists I have to hit Edit and rearrange a song to a different position, then it will show me the list of songs. But again, I have to do this every time I go back into a playlist. If it's a playlist Spotify made for me like Your All-Time Top Songs where I can't do either of those, I have to add that playlist to a whole new playlist just to be able to edit and rearrange every time I want to see the songs on that playlist. It just started happening a couple days ago. I've cleared the cache, cleared the data, uninstalled/reinstalled, logged out and back in, gone into offline mode and back on, and there is no update to be had. Nothing works except the couple things I mentioned which are honestly getting real irritating to have to do every single time. 

[chris_scrat]

Plan

Premium

Country

Usa

Device

Samsung Galaxy s23

My Question or Issue

The last few days my app hasn't been working right. It started after I tried out the new AI generated prompt playlists. After that, none of my custom self made playlists or Liked Songs will load anymore. Only Spotify generated playlists load. Anyone else having this issue? My app is up to date and I cleared cache in the app as well. 

[ryryguy]

I have a Samsung Galaxy S23 Ultra and I'm having the same issue starting today. My Windows application works fine and will show the current song playing on my phone, but I also have the black placeholders where my songs are on my phone. I've also tried clearing cache, clean reinstall, and logging in and out with no luck. 

[Maria]

Hey folks!

Our teams are currently looking into this. We'll keep you posted in this thread if we have any news to share. Feel free to Subscribe from the 3 dot menu to stay tuned.

Cheers!

[Boajoa817]

I have an iPhone and since this morning when i click on a radio i already listened to or try to go to a song i like and click go to radio it always comes up as "This content isn't available right now" with only a back button option. can only listen to my liked playlist and things i haven't ever radio'ed. so odd 

[djakosandbacka]

It does not work on Windows / Desktop either.

[Yuzuchi]

I've got the same issue on my Sony 

[Zeggy006]

Just an update, the Spotify issue is still persisting after, clearing the cache from my phone storage, logging in and out of the app on my phone and laptop etc..  I noticed that when you switch your playlists from public to private you can briefly see and click on the songs on your playlist but if you switch to a different playlist or try to add another song to your playlists, it reverts back to not being able to see the songs on your playlist.

[Justwanthelp2]

None of my Playlists are loading on Android. This was not an issue until after the latest OS update. How can I contact the billing department about this outage or ge help from an actual human that works at Spotify, not some AI that coalites a "possible problem" thread and then never updates? The title is clearly incorrect, there is not troubleshooting, and no one at Spotify has done anything. Come on chatbot. @Maria pretend you're human and TRY to gather data to fix this