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Ongoing Issues

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Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • hedyamel
  • Newbie
  • 3307 Views
  • 47 comments
  • 86 likes
  • Mobile
  • Under investigation
  • 3307 Views
  • 47 comments
  • 86 votes

Downtime November 18th: Spotify app crashing on iOS

Hey folks, We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment.    This is bein...
  • Novy
  • Moderator
  • 141617 Views
  • 837 comments
  • 2225 likes
  • Mobile
  • Fixed
  • 141617 Views
  • 837 comments
  • 2225 votes

Queue disappears and screen goes blank after closing the app on mobile

We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive

  • Spotify Legend
  • We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:    - The queued tracks are disappearing  - The song screen goes b...
  • greis09
  • Visitor
  • 39998 Views
  • 326 comments
  • 593 likes
  • Mobile
  • Fixed
  • 39998 Views
  • 326 comments
  • 593 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this issue, m...
  • David_1989
  • Newbie
  • 62504 Views
  • 389 comments
  • 1095 likes
  • Mobile
    Your Library
  • Not Right Now
  • 62504 Views
  • 389 comments
  • 1095 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Novy
  • Moderator
  • 40784 Views
  • 280 comments
  • 408 likes
  • Mobile
  • Fixed
  • 40784 Views
  • 280 comments
  • 408 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Spotify Legend
  • 110053 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Case Closed
  • 110053 Views
  • 585 comments
  • 1471 votes

[Mobile] Playlists disappear from Your Library after being downloaded

We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking into this.

  • Moderator
  • Moderator
  • We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices.    The right teams are aware and looking i...
  • isam14
  • Newbie
  • 34699 Views
  • 226 comments
  • 632 likes
  • Android
    Mobile
  • Fixed
  • 34699 Views
  • 226 comments
  • 632 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • AlejaR
  • Moderator
  • 13151 Views
  • 127 comments
  • 114 likes
  • Accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Fixed
  • 13151 Views
  • 127 comments
  • 114 votes

Downtime March 8th 2022 - General log in issues with the app

Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.

  • Moderator
  • Moderator
  • Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.
  • charfutch1
  • Newbie
  • 168586 Views
  • 37 comments
  • 296 likes
  • Mobile
  • Fixed
  • 168586 Views
  • 37 comments
  • 296 votes

Downtime November 16th: Spotify website and app down

Hey folks! We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well. This is currently being investigated by the teams in charge.

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well.  &n...
  • Novy
  • Moderator
  • 31627 Views
  • 51 comments
  • 307 likes
  • Desktop
    Mobile
  • Fixed
  • 31627 Views
  • 51 comments
  • 307 votes

[All Platforms] Songs in the Play Queue duplicate and repeat

Hey folks! We've received reports that there is an issue with the Play Queue.If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few songs in the queue duplicate and repeat multiple times.Note: Th...

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that there is an issue with the Play Queue. If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few...
  • Dian
  • Spotify Legend
  • 11665 Views
  • 92 comments
  • 86 likes
  • Desktop
    Mobile
  • Fixed
  • 11665 Views
  • 92 comments
  • 86 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 17617 Views
  • 125 comments
  • 216 likes
  • Android
    Mobile
  • Not Right Now
  • 17617 Views
  • 125 comments
  • 216 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • Not applicable
  • 149126 Views
  • 255 comments
  • 496 likes
  • Mobile
  • Fixed
  • 149126 Views
  • 255 comments
  • 496 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • 1229172827
  • Newbie
  • 15313 Views
  • 70 comments
  • 171 likes
  • Mobile
  • Fixed
  • 15313 Views
  • 70 comments
  • 171 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If you’...
  • Im_gone
  • Visitor
  • 47484 Views
  • 50 comments
  • 257 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 47484 Views
  • 50 comments
  • 257 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...
  • user-removed
  • Not applicable
  • 35855 Views
  • 100 comments
  • 204 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Case Closed
  • 35855 Views
  • 100 comments
  • 204 votes

[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0

Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...

  • Spotify Legend
  • Hey folks,   Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days.   We’ve passed your info on to...
  • Xenia
  • Moderator
  • 68272 Views
  • 181 comments
  • 218 likes
  • iOS
    Mobile
  • Fixed
  • 68272 Views
  • 181 comments
  • 218 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • 31blpekineqncjm3niov
  • Newbie
  • 12581 Views
  • 97 comments
  • 247 likes
  • Desktop
    Mobile
  • Fixed
  • 12581 Views
  • 97 comments
  • 247 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 23206 Views
  • 83 comments
  • 233 likes
  • iOS
    Mobile
  • Not Right Now
  • 23206 Views
  • 83 comments
  • 233 votes

No internet connection/ app shows offline despite on WiFi or data

Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" error at the bottom. It works perfectly fine on WiFi. I have tr...

  • Casual Listener
  •   Hi. For the past few days, I've been completely unable to use spotify on mobile data. I have the allowance to do so but all the tracks are grayed out and I get a "no internet connection" e...
  • Nikola
  • Moderator
  • 150008 Views
  • 222 comments
  • 361 likes
  • Mobile
  • Case Closed
  • 150008 Views
  • 222 comments
  • 361 votes