Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime November 18th: Spotify app crashing on iOS

Hey folks, We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment.    This is bein...
  • Novy
  • Moderator
  • 117148 Views
  • 837 comments
  • 2225 likes
  • Mobile
  • Fixed
  • 117148 Views
  • 837 comments
  • 2225 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Moderator
  • Moderator
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • 1265209501
  • Newbie
  • 796 Views
  • 17 comments
  • 14 likes
  • Mobile
  • Under investigation
  • 796 Views
  • 17 comments
  • 14 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • EKB1
  • Newbie
  • 22278 Views
  • 259 comments
  • 396 likes
  • Mobile
  • Under investigation
  • 22278 Views
  • 259 comments
  • 396 votes

Downtime March 8th 2022 - General log in issues with the app

Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.

  • Moderator
  • Moderator
  • Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.
  • charfutch1
  • Newbie
  • 160935 Views
  • 37 comments
  • 296 likes
  • Mobile
  • Fixed
  • 160935 Views
  • 37 comments
  • 296 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this ...
  • Jenniferjg42
  • Newbie
  • 44694 Views
  • 360 comments
  • 920 likes
  • Mobile
    Your Library
  • Under investigation
  • 44694 Views
  • 360 comments
  • 920 votes

Wrapped 2021 Crashing

Hi everyone! We are aware of your reports that Wrapped 2021 isn't loading properly. Some of you have mentioned that it loads up until the Aura story, or that you're only presented with a green refresh button as shown in the screenshot below: NOTE: Th...

Screenshot_20211201.png
  • Moderator
  • Moderator
  • Hi everyone!   We are aware of your reports that Wrapped 2021 isn't loading properly. Some of you have mentioned that it loads up until the Aura story, or that you're only presented with a g...
  • iseer
  • Newbie
  • 77593 Views
  • 400 comments
  • 411 likes
  • Mobile
  • Closed
  • 77593 Views
  • 400 comments
  • 411 votes

Sporadic issues with the app mainly affecting Playback and Search features

Hi there! We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.

  • Moderator
  • Moderator
  • Hi there!  We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.
  • Novy
  • Moderator
  • 359 Views
  • 7 comments
  • 2 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Fixed
  • 359 Views
  • 7 comments
  • 2 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • Crickers
  • Newbie
  • 5384 Views
  • 69 comments
  • 164 likes
  • Mobile
  • Fixed
  • 5384 Views
  • 69 comments
  • 164 votes

Downtime November 16th: Spotify website and app down

Hey folks! We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well. This is currently being investigated by the teams in charge.

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well.  &n...
  • Novy
  • Moderator
  • 25400 Views
  • 51 comments
  • 307 likes
  • Desktop
    Mobile
  • Fixed
  • 25400 Views
  • 51 comments
  • 307 votes

[Mobile] Playlists disappear from Your Library after being downloaded

We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking into this.

  • Moderator
  • Moderator
  • We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices.    The right teams are aware and looking i...
  • isam14
  • Newbie
  • 25622 Views
  • 226 comments
  • 629 likes
  • Android
    Mobile
    offline
    Playlist
  • Fixed
  • 25622 Views
  • 226 comments
  • 629 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Moderator
  • Moderator
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading,  note  that this issue is different than  not seeing...
  • user-removed
  • Not applicable
  • 15046 Views
  • 100 comments
  • 184 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Closed
  • 15046 Views
  • 100 comments
  • 184 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

OI.png
  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know b...
  • Lostcat
  • Newbie
  • 8550 Views
  • 93 comments
  • 159 likes
  • Android
    Mobile
  • Not Right Now
  • 8550 Views
  • 93 comments
  • 159 votes

[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0

Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...

  • Moderator
  • Moderator
  • Hey folks,   Thanks for your reports about  battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days.   We’ve passed your info on...
  • Xenia
  • Moderator
  • 44327 Views
  • 181 comments
  • 218 likes
  • iOS
    Mobile
  • Fixed
  • 44327 Views
  • 181 comments
  • 218 votes

Unable to share songs on Instagram stories

My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached is an example of what I see. [moderator edit]

  • Casual Listener
  • My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached...
  • Priscilacosta
  • Newbie
  • 36743 Views
  • 205 comments
  • 443 likes
  • Mobile
  • Fixed
  • 36743 Views
  • 205 comments
  • 443 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Moderator
  • 99489 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Closed
  • 99489 Views
  • 585 comments
  • 1471 votes

Issues with accepting Blend invites

We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link has expired" Alternatively, clicking the invite link just o...

  • Moderator
  • Moderator
  • We've received reports that users are unable to accept Blend invites. When they try to do so, one of the following error messages is displayed: "Blend not found" "Something went wrong" "Link ...
  • Michelle3313
  • Newbie
  • 2168 Views
  • 25 comments
  • 76 likes
  • Mobile
  • Fixed
  • 2168 Views
  • 25 comments
  • 76 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your   +VOTE   and follow the instructions in the &...
  • steveos69
  • Newbie
  • 7228 Views
  • 85 comments
  • 221 likes
  • Desktop
    Mobile
  • Fixed
  • 7228 Views
  • 85 comments
  • 221 votes

Wrapped 2021 Stories skipping quickly

Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.

  • Moderator
  • Moderator
  • Ongoing Issue thread with updates for Reports of Wrapped 2021 opening up, but skipping through the slides really fast. If you're affected by Wrapped 2021 not loading at all, check the thread here.
  • Ver
  • Moderator
  • 34088 Views
  • 50 comments
  • 72 likes
  • Mobile
  • Closed
  • 34088 Views
  • 50 comments
  • 72 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from  free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If yo...
  • ShOr1969
  • Newbie
  • 17667 Views
  • 42 comments
  • 134 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 17667 Views
  • 42 comments
  • 134 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 17563 Views
  • 83 comments
  • 226 likes
  • iOS
    Mobile
  • Not Right Now
  • 17563 Views
  • 83 comments
  • 226 votes