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Check to see if the issue you might be experiencing has already been reported and what status it is at.
We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
Newbie
52279 Views
38 comments
81 likes
We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
We've received reports about the "Switch to video" button not showing on Now Playing View on mobile. This affects both Android and iOS.
Moderator
27122 Views
91 comments
95 likes
We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.
We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.
Moderator
5707 Views
15 comments
38 likes
Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. This is being looked into.
Hey folks! We've received reports that deleting or adding songs in the play queue creates duplicates. This issue only seems to affect the mobile app and playlists with over 50 songs. T...
Moderator
22337 Views
101 comments
116 likes
Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc
Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
Spotify Legend
133336 Views
585 comments
1471 likes
Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
Newbie
6489 Views
19 comments
77 likes
We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...
We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...
Casual Listener
6111 Views
24 comments
10 likes
Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...
Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by addi...
Gig Goer
26867 Views
126 comments
219 likes
Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.
Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing ...
Not applicable
49967 Views
100 comments
212 likes
Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...
Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
Newbie
30950 Views
85 comments
245 likes
We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
Moderator
8197 Views
29 comments
16 likes
We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile, others only see Recently played on desktop, or no content is ...
We're seeing reports that some users are unable to see content on their Home screen. This seems to happen both on the mobile app and on desktop. While some users only see videos on mobile...
Newbie
5819 Views
33 comments
13 likes
Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops responding. This is being looked into.
Hey folks! We've been receiving reports that the Search function stops responding when Connect is in use. Tapping on a song search result doesn't do anything and the Now Playing view stops resp...
Casual Listener
7796 Views
86 comments
6 likes
Hey folks, We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist profile, all of the Audiobooks can be seen. This is being inve...
Hey folks, We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist...
Moderator
1355 Views
7 comments
3 likes
Hi folks, We’re seeing reports from users in different markets that the Autoplay feature doesn't generate a new queue of songs.
Hi folks, We’re seeing reports from users in different markets that the Autoplay feature doesn't generate a new queue of songs.
Moderator
652 Views
7 comments
0 likes
