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Ongoing Issues

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Forum Posts

Pressing Volume Down button sets volume to Max on Alexa speaker

We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.

  • Moderator
  • Moderator
  • We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile...
  • Alex
  • Moderator
  • 196 Views
  • 30 comments
  • 3 likes
  • Mobile
  • Need more info
  • 196 Views
  • 30 comments
  • 3 votes

Queue disappears and screen goes blank after closing the app on mobile

We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on: - The queued tracks are disappearing - The song screen goes blank - The play button is unresponsive

  • Moderator
  • Moderator
  • We're aware of the following issues on mobile devices, when the app is closed while the Shuffle button is on:    - The queued tracks are disappearing  - The song screen goes b...
  • greis09
  • Visitor
  • 34049 Views
  • 326 comments
  • 593 likes
  • Mobile
  • Fixed
  • 34049 Views
  • 326 comments
  • 593 votes

Downtime November 18th: Spotify app crashing on iOS

Hey folks, We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some contacts from users who are having issues with the app crashing. This seems to be happening on iOS devices at the moment.    This is bein...
  • Novy
  • Moderator
  • 137541 Views
  • 837 comments
  • 2225 likes
  • Mobile
  • Fixed
  • 137541 Views
  • 837 comments
  • 2225 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • antst0ny
  • Newbie
  • 10539 Views
  • 125 comments
  • 111 likes
  • accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Under investigation
  • 10539 Views
  • 125 comments
  • 111 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this issue, m...
  • David_1989
  • Newbie
  • 58343 Views
  • 389 comments
  • 1045 likes
  • Mobile
    Your Library
  • Not Right Now
  • 58343 Views
  • 389 comments
  • 1045 votes

[All Platforms] Songs in the Play Queue duplicate and repeat

Hey folks! We've received reports that there is an issue with the Play Queue.If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few songs in the queue duplicate and repeat multiple times.Note: Th...

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that there is an issue with the Play Queue. If some tracks get removed from the queue while shuffle playing the Liked Songs playlist, two of the last few...
  • Dian
  • Moderator
  • 9805 Views
  • 92 comments
  • 86 likes
  • Desktop
    Mobile
  • Fixed
  • 9805 Views
  • 92 comments
  • 86 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Novy
  • Moderator
  • 36288 Views
  • 280 comments
  • 408 likes
  • Mobile
  • Fixed
  • 36288 Views
  • 280 comments
  • 408 votes

[Mobile] Playlists disappear from Your Library after being downloaded

We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices. The right teams are aware and looking into this.

  • Moderator
  • Moderator
  • We've had some reports that playlists are disappearing from Your Library after being downloaded for Offline listening on mobile devices.    The right teams are aware and looking i...
  • isam14
  • Newbie
  • 32788 Views
  • 226 comments
  • 631 likes
  • Android
    Mobile
    offline
    Playlist
  • Fixed
  • 32788 Views
  • 226 comments
  • 631 votes

Downtime March 8th 2022 - General log in issues with the app

Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.

  • Moderator
  • Moderator
  • Users are currently being logged out of Spotify and unable to log back in. This seems to be affecting mostly the mobile app.
  • charfutch1
  • Newbie
  • 166876 Views
  • 37 comments
  • 296 likes
  • Mobile
  • Fixed
  • 166876 Views
  • 37 comments
  • 296 votes

[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9 My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

  • Casual Listener
  • Plan Premium Country United Kingdom Device Umidigi F1 Operating System Android 9   My Question or Issue spotify crashes when you click the 3 dots to add to playlist, share ,v...
  • Alex
  • Moderator
  • 105901 Views
  • 585 comments
  • 1471 likes
  • Android
    Mobile
  • Closed
  • 105901 Views
  • 585 comments
  • 1471 votes

Downtime November 16th: Spotify website and app down

Hey folks! We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well. This is currently being investigated by the teams in charge.

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well.  &n...
  • Novy
  • Moderator
  • 30917 Views
  • 51 comments
  • 307 likes
  • Desktop
    Mobile
  • Fixed
  • 30917 Views
  • 51 comments
  • 307 votes

Unable to share songs on Instagram stories

My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached is an example of what I see. [moderator edit]

  • Casual Listener
  • My Question or Issue I do not have the function to share on Instagram stories. Instead, I only have an option titled Instagram. When I click on it, it opens up my Instagram camera instead. Attached...
  • DAVenyamor
  • Newbie
  • 48249 Views
  • 206 comments
  • 443 likes
  • Mobile
  • Fixed
  • 48249 Views
  • 206 comments
  • 443 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • 1229172827
  • Newbie
  • 13224 Views
  • 70 comments
  • 170 likes
  • Mobile
  • Fixed
  • 13224 Views
  • 70 comments
  • 170 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 15864 Views
  • 125 comments
  • 213 likes
  • Android
    Mobile
  • Not Right Now
  • 15864 Views
  • 125 comments
  • 213 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...
  • user-removed
  • Not applicable
  • 29324 Views
  • 100 comments
  • 195 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Closed
  • 29324 Views
  • 100 comments
  • 195 votes

[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0

Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...

  • Spotify Legend
  • Hey folks,   Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days.   We’ve passed your info on to...
  • Xenia
  • Moderator
  • 63159 Views
  • 181 comments
  • 218 likes
  • iOS
    Mobile
  • Fixed
  • 63159 Views
  • 181 comments
  • 218 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • stefzn
  • Casual Listener
  • 136134 Views
  • 236 comments
  • 478 likes
  • Mobile
  • Not Right Now
  • 136134 Views
  • 236 comments
  • 478 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • steveos84
  • Newbie
  • 11336 Views
  • 93 comments
  • 230 likes
  • Desktop
    Mobile
  • Fixed
  • 11336 Views
  • 93 comments
  • 230 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If you’...
  • Mnmlst
  • Visitor
  • 39175 Views
  • 46 comments
  • 203 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 39175 Views
  • 46 comments
  • 203 votes

Liked songs section appears empty on mobile devices

Hello everybody, We have received reports that it is empty in the liked songs section on mobile devices.

  • Spotify
  • Spotify
  • Hello everybody,   We have received reports that it is empty in the liked songs section on mobile devices.
  • Littlebugo
  • Newbie
  • 8986 Views
  • 72 comments
  • 54 likes
  • Mobile
  • Not Right Now
  • 8986 Views
  • 72 comments
  • 54 votes