Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...
  • apollo79
  • Newbie
  • 95560 Views
  • 193 comments
  • 437 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 95560 Views
  • 193 comments
  • 437 votes

[Android 11] Playback keeps pausing/skipping when screen is off on Android 11

Plan Premium Country United States Device Google Pixel 4a Operating System Android 11 My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback stutters horribly when the device display is locked. Restarts/reinstalls do not ...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 4a Operating System Android 11   My Question or Issue Since updating to Android 11 yesterday, Spotify audio playback st...
  • FenrirWolff
  • Regular
  • 42679 Views
  • 165 comments
  • 193 likes
  • Android
  • Won't Fix
  • 42679 Views
  • 165 comments
  • 193 votes

[Mobile] Sharing music via messaging apps like Messenger and Snapchat isn't working

Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10 My Question or Issue I'm trying to share music through messenger. It says it was sent, but nothing goes in the chat. I have to copy the url and paste it in the textbox. C...

  • Casual Listener
  •   Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10   My Question or Issue I'm trying to share music through messenger. It says it was se...
  • seaque
  • Newbie
  • 29931 Views
  • 57 comments
  • 158 likes
  • Android
    iOS
    Mobile
  • Won't Fix
  • 29931 Views
  • 57 comments
  • 158 votes

[Desktop] Playback issues on Windows 7

Hey folks, We've been seeing reports of users who are experiencing issues with the Spotify desktop app on Windows 7. First off, could you try reinstalling the app, making sure to remove any Spotify app data in C:\Users\YOURUSERNAME\AppData\Roaming\Sp...

  • Spotify Legend
  • Hey folks,   We've been seeing reports of users who are experiencing issues with the Spotify desktop app on Windows 7.   First off, could you try reinstalling the app, making sure t...
  • MIXXEL
  • Visitor
  • 24259 Views
  • 87 comments
  • 94 likes
  • Desktop
    Windows
  • Won't Fix
  • 24259 Views
  • 87 comments
  • 94 votes

[iOS] Cover art + track title is "stuck" on the first track played on BMW head unit

Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console. Symptom: Music plays and it is possible to switch tracks, but the cover art and track title is "stuck" on t...

  • Casual Listener
  • Track titles and cover art is not displayed correctly on BMW (2015) when playing through Bluetooth or the USB interface in the center console.   Symptom: Music plays and it is possible to sw...
  • cjantz88-us
  • Newbie
  • 23022 Views
  • 86 comments
  • 56 likes
  • bluetooth
    BMW
    Cover Art
    stuck
    track title
    usb
  • Won't Fix
  • 23022 Views
  • 86 comments
  • 56 votes

Airpods controls (play, pause, next, previous) don't work

PlanPremiumCountry USDeviceiPhone XsOperating SystemiOS 12 My Question or IssueWhile playing podcasts at a speed above 1.0 the double tap to pause with Airpods does not work. It will pause when playing at 1.0.

  • Regular
  •   Plan Premium Country  US Device iPhone Xs Operating System iOS 12   My Question or Issue While playing podcasts at a speed above 1.0 the double tap to pause with Airpods d...
  • izzyxmartinez
  • Regular
  • 9964 Views
  • 11 comments
  • 2 likes
  • Won't Fix
  • 9964 Views
  • 11 comments
  • 2 votes

[BUG][Gear S3][Android 5.0.1] Spotify launches on the phone any time Gear S3 connects to the phone

Hello, I'm writing this after Spotify Support asked me to do as there might be other people experiencing the same (or similar) problem. I own a Samsung Galaxy S4 (Android version 5.0.1) and Samsung Gear S3 (Tizen version 3.0.0.1). Spotify is installe...

  • Casual Listener
  • Hello,   I'm writing this after Spotify Support asked me to do as there might be other people experiencing the same (or similar) problem.   I own a Samsung Galaxy S4 (Android version 5....
  • Leo
  • Spotify
  • 4075 Views
  • 16 comments
  • 2 likes
  • Won't Fix
  • 4075 Views
  • 16 comments
  • 2 votes

Denon AVR-1000_Spotify freeze by loading playlist

Dear all, Since two months we have a problem that Spotify freezes while loading from playlist.On all other devices Spotify works as expect but in combination with this reciever arisethis issue. On Denon side, everything is done include a firmware upd...

  • Casual Listener
  • Dear all,   Since two months we have a problem that Spotify freezes while loading from playlist. On all other devices Spotify works as expect but in combination with this reciever arise this...
  • Beccaflowers7
  • Music Fan
  • 5078 Views
  • 14 comments
  • 1 likes
  • Won't Fix
  • 5078 Views
  • 14 comments
  • 1 votes

Equalizer won’t work with Airplay

I have iOS 13 updated on iPhone and ipadspotify premium the equalizer Won’t work with Airplay does work with playback thru device or with Airpods please helpAlan one of the below information is required. However, the more you provide the easier it wi...

  • Regular
  • I have iOS 13 updated on iPhone and ipad spotify premium  the equalizer  Won’t work with Airplay  does work with playback thru device or with Airpods    please help Al...
  • villanese
  • Newbie
  • 13079 Views
  • 62 comments
  • 0 likes
  • Won't Fix
  • 13079 Views
  • 62 comments
  • 0 votes