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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

Pheyles

Newbie

41138 Views

170 comments

318 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Not Right Now
  • 41138 Views
  • 170 comments
  • 318 votes

Shared playlists & audiobooks not working on Kids/Managed accounts

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

Moderator

Moderator

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

disappoin

Newbie

69991 Views

344 comments

246 likes

Premium family
Not Right Now
  • 69991 Views
  • 344 comments
  • 246 votes

[TV] Audio cuts out for a few seconds then comes back

Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, th...

Moderator

Moderator

Hey folks!   We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. T...

Gato81

Newbie

14732 Views

98 comments

22 likes

Android
Your Library
Not Right Now
  • 14732 Views
  • 98 comments
  • 22 votes

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

ashhofr

Newbie

38733 Views

97 comments

105 likes

Desktop
Not Right Now
  • 38733 Views
  • 97 comments
  • 105 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

mrjeepin82

Newbie

89622 Views

320 comments

441 likes

Other
Not Right Now
  • 89622 Views
  • 320 comments
  • 441 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

kubrabsnl

Visitor

32114 Views

104 comments

125 likes

Other
Not Right Now
  • 32114 Views
  • 104 comments
  • 125 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

Spotify Legend

Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...

tpeters92

Newbie

219701 Views

332 comments

761 likes

Other
Not Right Now
  • 219701 Views
  • 332 comments
  • 761 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

Moderator

Moderator

Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...

StefanG65

Newbie

50867 Views

150 comments

470 likes

Android
Not Right Now
  • 50867 Views
  • 150 comments
  • 470 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Noguri

Roadie

9839 Views

25 comments

36 likes

Other
Not Right Now
  • 9839 Views
  • 25 comments
  • 36 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

Visitor

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...

N276gf

Newbie

57953 Views

147 comments

917 likes

Not Right Now
  • 57953 Views
  • 147 comments
  • 917 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

Casual Listener

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...

Ash_2

Newbie

94936 Views

342 comments

827 likes

Connect
Not Right Now
  • 94936 Views
  • 342 comments
  • 827 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

Casual Listener

Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...

Vinoses

Music Fan

97315 Views

87 comments

653 likes

Not Right Now
  • 97315 Views
  • 87 comments
  • 653 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

Moderator

Moderator

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...

Alfgo1

Newbie

47463 Views

182 comments

202 likes

Other
Not Right Now
  • 47463 Views
  • 182 comments
  • 202 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

Moderator

Moderator

Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...

Sethyrus

Newbie

35833 Views

129 comments

221 likes

Android
Mobile
Not Right Now
  • 35833 Views
  • 129 comments
  • 221 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

Casual Listener

Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...

MyrdhinBZH

Newbie

120412 Views

193 comments

325 likes

Other
Not Right Now
  • 120412 Views
  • 193 comments
  • 325 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

Casual Listener

Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...

CesarFR

Newbie

39672 Views

85 comments

246 likes

iOS
Mobile
Not Right Now
  • 39672 Views
  • 85 comments
  • 246 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

Casual Listener

Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...

mebailey

Newbie

116715 Views

481 comments

384 likes

Android
Not Right Now
  • 116715 Views
  • 481 comments
  • 384 votes

Non-car Bluetooth devices displaying in Car View mode

Hey there, We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this. If you're experiencing this, let us know by adding your +Vote the info requested in the Status Update. All the best!

Spotify Legend

Hey there,   We've seen reports of some Bluetooth connections to other devices displaying Car View. The right team is aware of this.    If you're experiencing this, let us know...

kikamonju

Newbie

62955 Views

135 comments

261 likes

Not Right Now
  • 62955 Views
  • 135 comments
  • 261 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

Casual Listener

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

keysosaurus

Newbie

47853 Views

175 comments

331 likes

Desktop
Not Right Now
  • 47853 Views
  • 175 comments
  • 331 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

Regular

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...

vvspantomvv

Newbie

19315 Views

38 comments

218 likes

Desktop
Not Right Now
  • 19315 Views
  • 38 comments
  • 218 votes