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Ongoing Issues

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Forum Posts

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • CoffeeAddict
  • Newbie
  • 90539 Views
  • 457 comments
  • 713 likes
  • Android
  • Not Right Now
  • 90539 Views
  • 457 comments
  • 713 votes

[Mobile] Recently Played not updating

Hey everyone, We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update be...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Recently Played is not updating. This might also include Recently Played Artists.   If you’re experiencing this issue, m...
  • David_1989
  • Newbie
  • 65008 Views
  • 389 comments
  • 1115 likes
  • Mobile
    Your Library
  • Not Right Now
  • 65008 Views
  • 389 comments
  • 1115 votes

Playback stops on mobile devices. Progress bar stays at 0:00.

Hey folks! We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues. We wanted to let you know that this is being investigated and we'll keep...

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports from both Android and iOS users about the app stopping audio playback. This usually occurs after successfully playing 1-3 tracks without issues.   ...
  • 6in6erMinion
  • Newbie
  • 27177 Views
  • 141 comments
  • 415 likes
  • Android
  • Not Right Now
  • 27177 Views
  • 141 comments
  • 415 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • janisxyz
  • Newbie
  • 167628 Views
  • 325 comments
  • 705 likes
  • Other
  • Not Right Now
  • 167628 Views
  • 325 comments
  • 705 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

  • Moderator
  • Moderator
  • Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.
  • Not applicable
  • 2530 Views
  • 24 comments
  • 20 likes
  • Your Library
  • Not Right Now
  • 2530 Views
  • 24 comments
  • 20 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • geocatching
  • Newbie
  • 39510 Views
  • 144 comments
  • 902 likes
  • Not Right Now
  • 39510 Views
  • 144 comments
  • 902 votes

Spotify + Chromecast Audio Connection Keeps Dropping

Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13 My Question or Issue Hi. We have 3 Chromecast Audio devices on my home network connected via a single Motorola MG73...

  • Casual Listener
  • Plan Premium Country USA Device iPhone X, iPhone 8, Chromecast Audio (3 devices), Motorola MG7315 modem/router Operating System iOS 13   My Question or Issue Hi. We have 3 Ch...
  • pxsepulv
  • Newbie
  • 57718 Views
  • 340 comments
  • 818 likes
  • Connect
  • Not Right Now
  • 57718 Views
  • 340 comments
  • 818 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • JoaquinBV
  • Visitor
  • 18720 Views
  • 158 comments
  • 172 likes
  • Other
  • Not Right Now
  • 18720 Views
  • 158 comments
  • 172 votes

Error code: 30

PlanPremiumCountryUnited Arab EmiratesDeviceMacbook Pro late 2019Operating SystemOS X My Question or IssueI repeatedly get the firewall error message and I've run every fix suggested on this community. It simply refuses to work. It works perfectly on...

  • Casual Listener
  • Plan Premium Country United Arab Emirates Device Macbook Pro late 2019 Operating System OS X   My Question or Issue I repeatedly get the firewall error message and I've run e...
  • Vinoses
  • Music Fan
  • 80415 Views
  • 87 comments
  • 638 likes
  • Not Right Now
  • 80415 Views
  • 87 comments
  • 638 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • dgjn6qvxrzudgtsgt5s3
  • Newbie
  • 18576 Views
  • 125 comments
  • 217 likes
  • Android
    Mobile
  • Not Right Now
  • 18576 Views
  • 125 comments
  • 217 votes

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

  • Casual Listener
  • Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1   My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it ca...
  • Alex
  • Spotify Legend
  • 60661 Views
  • 188 comments
  • 290 likes
  • Other
    Samsung
  • Not Right Now
  • 60661 Views
  • 188 comments
  • 290 votes

Songs aren't streaming on Apple Watch

Hey folks, We're getting reports from Apple Watch users that songs aren't streaming. Stay tuned to the Status Update for more info.

  • Moderator
  • Moderator
  • Hey folks,    We're getting reports from Apple Watch users that songs aren't streaming.    Stay tuned to the Status Update for more info.
  • nnarrh
  • Newbie
  • 37719 Views
  • 112 comments
  • 83 likes
  • Other
  • Not Right Now
  • 37719 Views
  • 112 comments
  • 83 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to muc...
  • socceroofan
  • Newbie
  • 24055 Views
  • 83 comments
  • 234 likes
  • iOS
    Mobile
  • Not Right Now
  • 24055 Views
  • 83 comments
  • 234 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • Lifeofroxy
  • Visitor
  • 17081 Views
  • 58 comments
  • 196 likes
  • Desktop
    Web Player
  • Not Right Now
  • 17081 Views
  • 58 comments
  • 196 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • Openjaws
  • Visitor
  • 27926 Views
  • 72 comments
  • 289 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 27926 Views
  • 72 comments
  • 289 votes

[Desktop] Spotify becomes unresponsive when using Search

When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX IT! Plan Premium Device PC Operating System Windows...

  • Casual Listener
  • When I click on the Search bar and start typing in, the desktop app doesn't respond and for example I can't open my playlists. I need to exit through task manager cause normal exit doesn't work. FIX ...
  • Mihail
  • Spotify Legend
  • 27011 Views
  • 137 comments
  • 268 likes
  • Desktop
    Windows
  • Not Right Now
  • 27011 Views
  • 137 comments
  • 268 votes

[Android] Galaxy Watch's Spotify App Causes Control Glitches in the Android Phone App

Plan Premium Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5 My Question or Issue Having the Spotify App installed on my Galaxy watch and using it as a remote to play tracks from my phone causes ...

  • Casual Listener
  • Plan Premium   Devices Galaxy Watch (SM-R810) & Galaxy Note 10+ Operating System Tizen 4.0.0.7 & Android 10/OneUI 2.5   My Question or Issue Having the Spotify App...
  • ABakes
  • Casual Listener
  • 39990 Views
  • 125 comments
  • 225 likes
  • Android
    Galaxy Phone
    Galaxy Watch
    Samsung
    Samsung Gear
    tizen
  • Not Right Now
  • 39990 Views
  • 125 comments
  • 225 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • haleynicole878
  • Newbie
  • 88366 Views
  • 183 comments
  • 287 likes
  • Other
  • Not Right Now
  • 88366 Views
  • 183 comments
  • 287 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • Hockeydude95
  • Newbie
  • 27045 Views
  • 85 comments
  • 52 likes
  • Other
  • Not Right Now
  • 27045 Views
  • 85 comments
  • 52 votes

Streaming issues for Blackpink songs on different devices

As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink. All songs from their latest album has this issue.

  • Casual Listener
  • As the title says, I've recently noticed a high pitched beeping sound on songs from Blackpink.  All songs from their latest album has this issue.
  • Mihail
  • Spotify Legend
  • 42292 Views
  • 82 comments
  • 170 likes
  • Desktop
    Mobile
  • Not Right Now
  • 42292 Views
  • 82 comments
  • 170 votes