We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress.
If you’re experiencing this issue, make sure to add your+VOTEand follow the instructions in theStatus Updatebelow.
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Thanks for bearing with us while we’re looking into this! Rest assured that all your information has been passed on to the right folks and they are investigating.
Note that the very first download is expected to take more time and stay in 'Downloading 1 of ...' state for a few minutes, but if the watch is connected to the phone and the network connection is stable, it should start progressing after a while.
If you’re still having trouble after that, we recommend going through the following troubleshooting steps:
clean reinstall the app on both your smartphone and the smartwatch
unpair and pair the watch again
connect the watch to a charger
restart the watch
try a different internet connection
Hope this helps. We’ll check back here as soon as we have more news.