Downloading on Apple Watch stuck at first song

Hey folks,

 

We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress.

 

If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below.

 

We'll be keeping everyone up to speed here, so make sure to Subscribe to this thread. 

 

Thanks! 

Hey everyone,

 

Thanks for bearing with us while we’re looking into this! Rest assured that all your information has been passed on to the right folks and they are investigating.

 

Note that the very first download is expected to take more time and stay in 'Downloading 1 of ...' state for a few minutes, but if the watch is connected to the phone and the network connection is stable, it should start progressing after a while.

 

If you’re still having trouble after that, we recommend going through the following troubleshooting steps:

  • clean reinstall the app on both your smartphone and the smartwatch
  • unpair and pair the watch again
  • connect the watch to a charger
  • restart the watch
  • try a different internet connection

Hope this helps. We’ll check back here as soon as we have more news.

Comments
Claretnbluefonz
Music Fan

Plan

Premium

Country

UK

Device

(iPhone 11 Pro)
Operating System

(iOS 14.7)
Spotify Version

8.6.40.1248

 

My Question or Issue

I have selected the option to download to apple watch but the playlist remains at 1 of x downloading and nothing happens. I have tried re-installing the app. Turning the Bluetooth and WiFi on and off, restarting the phone and watch but the playlist will not download. They are on the same WiFi network. I have tried playing the playlist from my watch as I've seen other people say this started the download for them but the playlist is still not downloading

Inspired1994
Newbie

I had the same issue.

I've deactivated the passcode for the apple watch and rebooted the iphone an apple watch again.

Then the downloads started.

Bizzard
Visitor
Doesnt work for me either.. Tried rebooting bluetooth connection.. Reinstalling app on warch..
Nothing works..
Stuck at 1 of x..
UmpaIumpa
Regular

Surely you're not going to tell me this is normal? It's been stuck at downloading the first song for over 20 hours!

Joe418
Newbie

Same here and streaming does not work as well. White watch logo keeps flashing and keeps trying to connect endlessly... Hence, watch is still a simple remote.....

carlbarkerjr
Visitor

have had this issue all day, Spotify support has recommended many things, none worked. Tried the passcode fix also but no luck with that.

carlbarkerjr
Visitor

was able to be fixed on my end by playing the playlist I was trying to download from watch to AirPods while attempting to download it.

Chiskon
Casual Listener

The fix (playing the playlist on the iWatch while  trying to download it) worked for me 🙂 of course after it was stuck on downloading for hours…

Ver
Moderator
Moderator

Hey folks,

 

Thanks for posting here 🙂

 

It's a good idea to check if there are any pending updates for both your phone and watch.

 

You can also try connecting your watch to a charger to start the download. Are there any changes?

 

Keep us in loop.

jacob_baynham
Newbie

I am having the same issue. Is it necessary to be on WiFi for the downloads to begin? Can it not be done via cellular + Bluetooth? I have tried both but curious if WiFi is a baseline dependency. Thanks!