Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Random podcasts are unplayable

We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music though.

  • Moderator
  • Moderator
  • We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music ...
  • Novy
  • Moderator
  • 1415 Views
  • 19 comments
  • 27 likes
  • Other
  • Fixed
  • 1415 Views
  • 19 comments
  • 27 votes

Connecting to the Nuvo audio system not working

Hey folks! We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates. We've merged several threads here in order to keep everyone in the loop. We'd apprec...

  • Moderator
  • Moderator
  • Hey folks!   We've been receiving reports that Spotify has been failing to connect to Nuvo audio systems during the last few days, following one of the latest updates.   We've merge...
  • Yordan
  • Moderator
  • 16696 Views
  • 125 comments
  • 124 likes
  • Other
  • Fixed
  • 16696 Views
  • 125 comments
  • 124 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

  • Moderator
  • Moderator
  • Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails.&nbsp...
  • Elena
  • Moderator
  • 75518 Views
  • 358 comments
  • 223 likes
  • Other
  • Closed
  • 75518 Views
  • 358 comments
  • 223 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • xotiz
  • Visitor
  • 98864 Views
  • 287 comments
  • 557 likes
  • Other
  • Under investigation
  • 98864 Views
  • 287 comments
  • 557 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affec...
  • Kiril
  • Moderator
  • 1995 Views
  • 49 comments
  • 19 likes
  • iOS
    Other
  • Fixed
  • 1995 Views
  • 49 comments
  • 19 votes

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

  • Casual Listener
  • Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
  • Ver
  • Moderator
  • 67975 Views
  • 893 comments
  • 472 likes
  • Other
  • Fixed
  • 67975 Views
  • 893 comments
  • 472 votes

[Galaxy watch app] Spotify app on Galaxy Active 2 watch stopped working after latest Tizen update

Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1 My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it can't open spotify when I tap on spotify app it will show spotify and keep loadi...

  • Casual Listener
  • Plan Premium Country Thailand Device (iPhone Xr Operating System (iOS 14,Tizen 5.5.0.1   My Question or Issue After I updated my samsung watch active 2 to tizen 5.5.0.1 it ca...
  • Alex
  • Moderator
  • 51787 Views
  • 188 comments
  • 290 likes
  • Hardware Partner
    Other
    Samsung
  • Not Right Now
  • 51787 Views
  • 188 comments
  • 290 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  • ...eem to br working at thr moment" screen and I've tried every thing by now. Set battery to do not optimise. Reinstalled Spotify and Android Auto. Every other app, Maps, TuneIn and Pocket Casts work w...
  • monopolcu
  • Visitor
  • 37655 Views
  • 185 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 37655 Views
  • 185 comments
  • 192 votes

Spotify link in Alexa app does not work

PlanPremiumCountryUKDeviceEcho dot / iPad Operating SystemiOS 12.2 on iPad. My Question or IssueI can’t work out how to get Alexa linked to my Spotify. Guidance says Alexa app/ settings / music/ link new service, which leads to a Spotify button that ...

  • Regular
  • ...ink up offers, including voice control and not tying the sound output on a device other than Alexa up.     
  • LS1225
  • Visitor
  • 170877 Views
  • 111 comments
  • 503 likes
  • Other
  • Fixed
  • 170877 Views
  • 111 comments
  • 503 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • attackmonkeygo
  • Casual Listener
  • 48211 Views
  • 171 comments
  • 226 likes
  • Other
  • Not Right Now
  • 48211 Views
  • 171 comments
  • 226 votes

LG TV App Skipping all songs

I am using Spotify Premium on my 2016 Macbook, IPhone 7, and an LG 43UM7600PLB from 2020. This all worked fine until 3 days ago when the app on the LG TV stopped working. Problem: On the LG TV app Spotify skips songs after 1 second and jumps to the n...

  • Casual Listener
  • ...o longer responds to input from the remote. The apps on Macbook and IPhone work fine. All other apps on the TV work fine.   I tried/checked: - TV has a 100Mbs connection (checked with speed t...
  • shields1234
  • Newbie
  • 6182 Views
  • 51 comments
  • 60 likes
  • Other
  • New issue report
  • 6182 Views
  • 51 comments
  • 60 votes

Spotify app crashing on Samsung Galaxy Watch 4 when using Offline Mode

Hey folks, We've received some reports that the app is crashing on Galaxy Watch 4 when trying to access downloaded content. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the app is crashing on Galaxy Watch 4 when trying to access downloaded content.   This is being investigated. 
  • Yordan
  • Moderator
  • 1932 Views
  • 18 comments
  • 8 likes
  • Other
  • Fixed
  • 1932 Views
  • 18 comments
  • 8 votes

[Wrapped] Link says I'm not eligible even though I am

I went to go check my wrapped statistics for this year and I when I click "Let's do it" I get put into my playlists menu with the top tracks for the year but the URL bar has "ineligibilityReason=ineligible.keep_listening" added to the end of the URL,...

  • Casual Listener
  • I went to go check my wrapped statistics for this year and I when I click "Let's do it" I get put into my playlists menu with the top tracks for the year but the URL bar has "ineligibilityReason=inel...
  • DooglesBugles
  • Casual Listener
  • 15753 Views
  • 53 comments
  • 186 likes
  • All Platforms
    Other
  • Won't Fix
  • 15753 Views
  • 53 comments
  • 186 votes

"Your addresses didn't match" - issues with users accepting invites to Duo/Family plans

Hi I need help my boyfriend got duo premium and I can’t join it we have the exact same address on Spotify I’ve checked 10 times, we have the same country of payment and when I put the address the message says that we are not at the same address... I’...

  • Casual Listener
  • Hi I need help    my boyfriend got duo premium and I can’t join it  we have the exact same address on Spotify I’ve checked 10 times, we have the same country of payment and when ...
  • Katerina
  • Spotify Legend
  • 23761 Views
  • 44 comments
  • 114 likes
  • Other
  • Fixed
  • 23761 Views
  • 44 comments
  • 114 votes

Podcast poor video quality on TV

We've received reports that podcasts have poor video quality on TV. This is present mostly on LG devices with WebOS, but also when using Chromecast.

  • Moderator
  • Moderator
  • We've received reports that podcasts have poor video quality on TV. This is present mostly on LG devices with WebOS, but also when using Chromecast.
  • Alex
  • Moderator
  • 2005 Views
  • 35 comments
  • 6 likes
  • Mobile
    Other
  • Fixed
  • 2005 Views
  • 35 comments
  • 6 votes

[Amazon Alexa] Music Stop after 5 songs

PlanPremiumCountryItaly DeviceAmazon Echo Dot - ItalyOperating System My Question or Issue After 5 songs (playlist, album or other) Amazon Alexa stop music and I have to start again music using voice, Spotify app or Alexa app. If during this 5 songs ...

  • Casual Listener
  • Plan Premium Country Italy  Device Amazon Echo Dot - Italy Operating System   My Question or Issue  After 5 songs (playlist, album or other) Amazon Alexa stop music and I h...
  • lukevenable
  • Newbie
  • 30652 Views
  • 120 comments
  • 264 likes
  • Other
  • Not Right Now
  • 30652 Views
  • 120 comments
  • 264 votes

Sound quality on Google Home sounds like low bitrate MP3 (Premium subscription)

Plan: Premium (Family)Country: UKDevice: Google Home My Question or Issue Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have been terrible. Everything sounds like really low bitrate MP3 at high compressio...

  • Casual Listener
  • Plan: Premium (Family) Country: UK Device: Google Home   My Question or Issue   Over the past couple of weeks the sound quality through my Google Home and Google Home Mini have b...
  • AstralCobra
  • Newbie
  • 26070 Views
  • 181 comments
  • 291 likes
  • Other
  • Not Right Now
  • 26070 Views
  • 181 comments
  • 291 votes

[Webplayer] Blank Screen When I Try To Add Track To Playlist

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueUsing the Web Player with Chrome and Edge, when I try to add a track to a playlist, all the c...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Using t...
  • Kamiqaze
  • Casual Listener
  • 7130 Views
  • 44 comments
  • 184 likes
  • Other
  • Fixed
  • 7130 Views
  • 44 comments
  • 184 votes

Inaccurate Wrapped 2018 Top 100 playlist

PlanPremiumCountry BrazilDeviceSamsung J5Operating SystemAndroid My Question or Issue I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I've really liked tne 2016 and 2017 versions of it, but what whas my surprise when I saw...

  • Casual Listener
  • Plan Premium Country  Brazil Device Samsung J5 Operating System Android   My Question or Issue  I'm really upset with my "As mais tocadas no seu 2018" playlist by Spotify. I'...
  • 123149324
  • Newbie
  • 13883 Views
  • 28 comments
  • 221 likes
  • Music
    Other
  • Closed
  • 13883 Views
  • 28 comments
  • 221 votes

Spotify says I need to update chrome, but there aren't any updates

PlanFreeCountryUSADeviceChromebookOperating SystemVersion 7.4 My Question or IssueWhen I try to play music on the website or the app, Spotify says I need to install the newest version of Chrome. I checked my Chromebook multiple times and every time i...

Screenshot 2019-09-02 at 4.54.02 PM.png
  • Regular
  • Plan Free Country USA Device Chromebook Operating System Version 7.4   My Question or Issue When I try to play music on the website or the app, Spotify says I need to install the newes...
  • boutboulman
  • Casual Listener
  • 11899 Views
  • 30 comments
  • 129 likes
  • Music
    Other
  • Fixed
  • 11899 Views
  • 30 comments
  • 129 votes