Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • mrees007
  • Newbie
  • 9781 Views
  • 170 comments
  • 101 likes
  • Accounts
    Other
  • Under investigation
  • 9781 Views
  • 170 comments
  • 101 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The smart shuffle f...
  • assorted-nuggets
  • Newbie
  • 7885 Views
  • 72 comments
  • 180 likes
  • Other
  • Under investigation
  • 7885 Views
  • 72 comments
  • 180 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • Rickertje
  • Newbie
  • 105832 Views
  • 128 comments
  • 822 likes
  • Other
  • Fixed
  • 105832 Views
  • 128 comments
  • 822 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • Arijeet
  • Casual Listener
  • 39763 Views
  • 354 comments
  • 440 likes
  • Other
  • Fixed
  • 39763 Views
  • 354 comments
  • 440 votes

Downtime 7th Aug 2024: Issues with Spotify.com services

We've been seeing reports that users are unable to log in to the app, to their account page and to the Web Player. Some users who are already logged in may experience issues with streaming on the Web Player.

  • Moderator
  • Moderator
  • We've been seeing reports that users are unable to log in to the app, to their account page and to the Web Player. Some users who are already logged in may experience issues with streaming on the Web...
  • tulipansie
  • Newbie
  • 15604 Views
  • 20 comments
  • 48 likes
  • Other
  • Fixed
  • 15604 Views
  • 20 comments
  • 48 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.
  • Novy
  • Moderator
  • 17459 Views
  • 111 comments
  • 232 likes
  • Other
  • Fixed
  • 17459 Views
  • 111 comments
  • 232 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • 31v4fs6otvctajqcn5xv
  • Newbie
  • 23215 Views
  • 211 comments
  • 306 likes
  • Other
  • Fixed
  • 23215 Views
  • 211 comments
  • 306 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • dt3ft
  • Casual Listener
  • 46999 Views
  • 230 comments
  • 212 likes
  • Other
  • Fixed
  • 46999 Views
  • 230 comments
  • 212 votes

Downtime June 26th: Your Library section appears empty on the web player

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated. 
  • FadReligion
  • Newbie
  • 2029 Views
  • 23 comments
  • 36 likes
  • Other
  • Fixed
  • 2029 Views
  • 23 comments
  • 36 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • rjtsauer06
  • Newbie
  • 33162 Views
  • 267 comments
  • 344 likes
  • Other
  • Not Right Now
  • 33162 Views
  • 267 comments
  • 344 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Papafrita_55
  • Visitor
  • 17048 Views
  • 60 comments
  • 145 likes
  • Other
  • Under investigation
  • 17048 Views
  • 60 comments
  • 145 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...
  • Novy
  • Moderator
  • 6517 Views
  • 47 comments
  • 89 likes
  • Other
  • Fixed
  • 6517 Views
  • 47 comments
  • 89 votes

Downtime July 31st 2024: Issues with different self-serve links

We're receiving reports that the links in various Spotify-generated emails (for password reset, account closure, etc.) are opening a blank page.

  • Moderator
  • Moderator
  • We're receiving reports that the links in various Spotify-generated emails (for password reset, account closure, etc.) are opening a blank page. 
  • kmccauley
  • Newbie
  • 1184 Views
  • 9 comments
  • 7 likes
  • Other
  • Fixed
  • 1184 Views
  • 9 comments
  • 7 votes

[Downtime March 26th] Intermittent issues with Web Player, Desktop app, TV, etc

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation and other devices might also experience issues with...

  • Moderator
  • Moderator
  • ...laystation and other devices might also experience issues with playback and/or searching for tracks to play.
  • sprode
  • Newbie
  • 5591 Views
  • 23 comments
  • 46 likes
  • Other
  • Fixed
  • 5591 Views
  • 23 comments
  • 46 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • jpswade
  • Newbie
  • 175314 Views
  • 327 comments
  • 725 likes
  • Other
  • Not Right Now
  • 175314 Views
  • 327 comments
  • 725 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • Crazyoldman
  • Visitor
  • 10559 Views
  • 89 comments
  • 53 likes
  • Other
    Your Library
  • Fixed
  • 10559 Views
  • 89 comments
  • 53 votes

[Downtime 19.07.] Gift Card redemption currently not working

Hey folks!We're aware that some of you are currently experiencing issues with redeeming gift cards. This is on our radar and is being looked into!

  • Moderator
  • Moderator
  • Hey folks! We're aware that some of you are currently experiencing issues with redeeming gift cards. This is on our radar and is being looked into!
  • Vasil
  • Moderator
  • 749 Views
  • 2 comments
  • 6 likes
  • Accounts
    Other
  • Fixed
  • 749 Views
  • 2 comments
  • 6 votes

Listen Along/Together feature on Discord not working

Hey folks, We've received some reports that the Listen Along feature on Discord isn't working. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the Listen Along feature on Discord isn't working.   This is being investigated.
  • Novy
  • Moderator
  • 12586 Views
  • 59 comments
  • 35 likes
  • Other
  • Won't Fix
  • 12586 Views
  • 59 comments
  • 35 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.
  • Novy
  • Moderator
  • 12321 Views
  • 116 comments
  • 56 likes
  • Other
  • Fixed
  • 12321 Views
  • 116 comments
  • 56 votes

Apple watch Series 3 users unable to use the app.

Hey folks, We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upcoming update. We'd recommend keeping the app up to date so you ...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...
  • OscarDC
  • Moderator
  • 2535 Views
  • 16 comments
  • 28 likes
  • Other
  • Fixed
  • 2535 Views
  • 16 comments
  • 28 votes