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Ongoing Issues

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Downtime July 14th, 2026: Issues with the Spotify app

We're seeing issues with multiple Spotify services right now. Some appear to be intermittent.

Moderator

We're seeing issues with multiple Spotify services right now. Some appear to be intermittent. 

Ivelina

Moderator

2452 Views

10 comments

21 likes

Other
Fixed
  • 2452 Views
  • 10 comments
  • 21 votes

CarPlay shows the previous track's album artwork

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

Moderator

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

BarryM52

Newbie

57664 Views

140 comments

386 likes

iOS
Other
Fixed
  • 57664 Views
  • 140 comments
  • 386 votes

Downtime May 12th, 2026: Some services are down

Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.

Moderator

Hey everyone!   We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated.   Cheers.

VALUBLUE

Newbie

107226 Views

43 comments

297 likes

Other
Fixed
  • 107226 Views
  • 43 comments
  • 297 votes

Google Cast/ Chromecast devices unavailable for Spotify Connect

Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

Moderator

Hey folks!   We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is ...

inyeniogeek

Newbie

56358 Views

207 comments

225 likes

Android
Other
Fixed
  • 56358 Views
  • 207 comments
  • 225 votes

Saved tracks not showing up on DJ platforms

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

Moderator

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

MihailY

Moderator

34866 Views

81 comments

82 likes

Other
Fixed
  • 34866 Views
  • 81 comments
  • 82 votes

Playback stops after a track ends

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops. For some users, it prompts them to play while they’re offline. This seems to happen on a variety of devices.

Moderator

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops.   For some users, it prompts them to play while they...

rowvh

Newbie

46033 Views

57 comments

99 likes

Desktop
Mobile
Other
Fixed
  • 46033 Views
  • 57 comments
  • 99 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

...hey play a track, the queue will still have other songs from the playlist which aren't part of the genre filter.

desthepez94

Newbie

53935 Views

146 comments

640 likes

Other
Fixed
  • 53935 Views
  • 146 comments
  • 640 votes

Downtime 7th July: Issues logging in to account page/artist page on web

We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "disconnect/reset before headers".

Moderator

We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "discon...

Maria

Moderator

264 Views

2 comments

1 likes

Other
Fixed
  • 264 Views
  • 2 comments
  • 1 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

henry009

Newbie

18690 Views

58 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 18690 Views
  • 58 comments
  • 64 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

Moderator

Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.

Maria

Moderator

154141 Views

140 comments

832 likes

Other
Fixed
  • 154141 Views
  • 140 comments
  • 832 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

Moderator

Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...

kowkowpl

Newbie

60241 Views

183 comments

501 likes

Other
Fixed
  • 60241 Views
  • 183 comments
  • 501 votes

Downtime June 16th: Spotify not loading or showing error messages

Hey folks, We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant teams are aware of this situation and working on a fix. Stay tu...

Moderator

Hey folks,   We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant t...

keithgilligan

Newbie

8594 Views

23 comments

4 likes

Other
Fixed
  • 8594 Views
  • 23 comments
  • 4 votes

Next song starts approximately 30 seconds in after an ad break

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Moderator

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Minek321

Regular

11825 Views

30 comments

36 likes

Desktop
Other
Fixed
  • 11825 Views
  • 30 comments
  • 36 votes

Issues with Spotify services (login, subscription status, etc.)

Hey folks! We're currently looking into an issue that is affecting some of our services and you may have noticed some things looking out of order on your accounts.In case you're experiencing login issues, odd changes to your subscription status, you'...

Moderator

...xperiencing login issues, odd changes to your subscription status, you're having troubles with account deletion or other services, this is likely related to the current situation.

lucisallum

Newbie

4252 Views

8 comments

3 likes

Other
Fixed
  • 4252 Views
  • 8 comments
  • 3 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

EmmaB6

Newbie

23176 Views

126 comments

140 likes

Other
Fixed
  • 23176 Views
  • 126 comments
  • 140 votes

"Your Library" not loading on web player

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

Moderator

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

MihailY

Moderator

15197 Views

60 comments

87 likes

Other
Fixed
  • 15197 Views
  • 60 comments
  • 87 votes

Smart Shuffle feature missing on playlists

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Moderator

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

L0ckkkk

Newbie

21814 Views

43 comments

19 likes

Other
Fixed
  • 21814 Views
  • 43 comments
  • 19 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

WSReception

Newbie

92878 Views

321 comments

445 likes

Other
Not Right Now
  • 92878 Views
  • 321 comments
  • 445 votes

Artist Albums have disappeared from the Albums section

Hey folks! We've been made aware that some albums of some artists may appear under the "Appears on" section at the bottom of their page instead of where the albums should be displayed (Discography -> Albums). This is being looked into.

Moderator

Hey folks!   We've been made aware that some albums of some artists may appear under the "Appears on" section at the bottom of their page instead of where the albums should be displayed (Dis...

Vasil

Moderator

7385 Views

22 comments

29 likes

Content Questions
Other
Fixed
  • 7385 Views
  • 22 comments
  • 29 votes