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Ongoing Issues

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Forum Posts

Liked Songs not syncing across devices

Hey folks! We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player.

Moderator

RottedBrain

Newbie

1461 Views

210 comments

15 likes

Other
  • 1461 Views
  • 210 comments
  • 15 votes

Liked Songs not syncing across devices

Hey folks! We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player.

Moderator

Hey folks!   We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app...

RottedBrain

Newbie

1461 Views

210 comments

15 likes

Other
Under investigation
  • 1461 Views
  • 210 comments
  • 15 votes

Black Screen in Now Playing View on iPad (v9.0.90)

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access to features like lyrics, queue, repeat, and shuffle. You...

Moderator

Hey folks, Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access t...

avareed

Newbie

118225 Views

283 comments

504 likes

iOS
Other
Fixed
  • 118225 Views
  • 283 comments
  • 504 votes

Podcasts Following list in reverse order

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices.

Moderator

We’ve received reports that the Home > Podcasts > Following feed is displaying podcasts from oldest to newest instead of newest to oldest. It happens mainly on Android devices. 

Eni

Moderator

18716 Views

132 comments

192 likes

Android
Other
Fixed
  • 18716 Views
  • 132 comments
  • 192 votes

Multiple car infotainment systems not loading playlists

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

Moderator

We're getting reports from users that playlists aren’t loading on their car infotainment systems.

surfaceproblems

Newbie

6715 Views

95 comments

74 likes

Other
Under investigation
  • 6715 Views
  • 95 comments
  • 74 votes

"Your Library" not loading on web player

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

Moderator

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

MihailY

Moderator

7247 Views

60 comments

87 likes

Other
Fixed
  • 7247 Views
  • 60 comments
  • 87 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

...hey play a track, the queue will still have other songs from the playlist which aren't part of the genre filter.

namuun

Newbie

43408 Views

145 comments

640 likes

Other
Fixed
  • 43408 Views
  • 145 comments
  • 640 votes

Unable to create Blends or accept invitations

We received reports from users who are unable to create Blends, or accept invitations for Blends. The error messages "Something went wrong while loading the playlist" and "505 bad getaway" appear.

Moderator

We received reports from users who are unable to create Blends, or accept invitations for Blends.   The error messages "Something went wrong while loading the playlist" and "505 bad getaway"...

Maria

Moderator

2653 Views

25 comments

19 likes

Other
Fixed
  • 2653 Views
  • 25 comments
  • 19 votes

Equalizer issues on desktop

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all.

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and s...

ville672

Newbie

10352 Views

43 comments

32 likes

Desktop
Other
Fixed
  • 10352 Views
  • 43 comments
  • 32 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

EmmaB6

Newbie

16681 Views

126 comments

140 likes

Other
Fixed
  • 16681 Views
  • 126 comments
  • 140 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

tr4ncelover

Newbie

7285 Views

27 comments

7 likes

Other
Under investigation
  • 7285 Views
  • 27 comments
  • 7 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

Moderator

Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.

Maria

Moderator

140073 Views

140 comments

832 likes

Other
Fixed
  • 140073 Views
  • 140 comments
  • 832 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

Moderator

Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...

Jb357

Newbie

45299 Views

182 comments

501 likes

Other
Fixed
  • 45299 Views
  • 182 comments
  • 501 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Sp0tifyDoesntWork

Newbie

6761 Views

22 comments

33 likes

Other
Under investigation
  • 6761 Views
  • 22 comments
  • 33 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

Moderator

Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.

Ebbeone

Visitor

21622 Views

84 comments

92 likes

Other
Fixed
  • 21622 Views
  • 84 comments
  • 92 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

Jwesley0123

Casual Listener

24073 Views

95 comments

120 likes

Other
Under investigation
  • 24073 Views
  • 95 comments
  • 120 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

mrjeepin82

Newbie

72924 Views

320 comments

438 likes

Other
Not Right Now
  • 72924 Views
  • 320 comments
  • 438 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Moderator

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Blitherose

Newbie

13396 Views

31 comments

46 likes

Other
Fixed
  • 13396 Views
  • 31 comments
  • 46 votes

[Downtime 10.09.] Web log in and other related services are currently down

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well.This is currently being looked into!

Moderator

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well. This is currently being looked into! &n...

Shade234

Newbie

4857 Views

5 comments

14 likes

Other
Fixed
  • 4857 Views
  • 5 comments
  • 14 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

Spotify Legend

Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...

tpeters92

Newbie

203825 Views

332 comments

758 likes

Other
Not Right Now
  • 203825 Views
  • 332 comments
  • 758 votes