Downtime July 14th, 2026: Issues with the Spotify app
We're seeing issues with multiple Spotify services right now. Some appear to be intermittent.
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Please see below the most popular frequently asked questions.
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Please see below the current ongoing issues which are under investigation.
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We're seeing issues with multiple Spotify services right now. Some appear to be intermittent.
Moderator
We're seeing issues with multiple Spotify services right now. Some appear to be intermittent.
Ivelina
Moderator
2452 Views
10 comments
21 likes
We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.
Moderator
We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.
BarryM52
Newbie
57664 Views
140 comments
386 likes
Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.
Moderator
Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.
VALUBLUE
Newbie
107226 Views
43 comments
297 likes
Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.
Moderator
Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is ...
inyeniogeek
Newbie
56358 Views
207 comments
225 likes
We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.
Moderator
We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.
MihailY
Moderator
34866 Views
81 comments
82 likes
We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops. For some users, it prompts them to play while they’re offline. This seems to happen on a variety of devices.
Moderator
We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops. For some users, it prompts them to play while they...
rowvh
Newbie
46033 Views
57 comments
99 likes
Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...
Moderator
...hey play a track, the queue will still have other songs from the playlist which aren't part of the genre filter.
desthepez94
Newbie
53935 Views
146 comments
640 likes
We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "disconnect/reset before headers".
Moderator
We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "discon...
Maria
Moderator
264 Views
2 comments
1 likes
We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.
Moderator
We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...
henry009
Newbie
18690 Views
58 comments
64 likes
Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.
Moderator
Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.
Maria
Moderator
154141 Views
140 comments
832 likes
Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...
Moderator
Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
kowkowpl
Newbie
60241 Views
183 comments
501 likes
Hey folks, We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant teams are aware of this situation and working on a fix. Stay tu...
Moderator
Hey folks, We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant t...
keithgilligan
Newbie
8594 Views
23 comments
4 likes
We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.
Moderator
We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.
Minek321
Regular
11825 Views
30 comments
36 likes
Hey folks! We're currently looking into an issue that is affecting some of our services and you may have noticed some things looking out of order on your accounts.In case you're experiencing login issues, odd changes to your subscription status, you'...
Moderator
...xperiencing login issues, odd changes to your subscription status, you're having troubles with account deletion or other services, this is likely related to the current situation.
lucisallum
Newbie
4252 Views
8 comments
3 likes
We're getting reports from users that playlists aren’t loading on their car infotainment systems.
Moderator
We're getting reports from users that playlists aren’t loading on their car infotainment systems.
Nebula1701
Newbie
19362 Views
112 comments
82 likes
Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.
Moderator
Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...
EmmaB6
Newbie
23176 Views
126 comments
140 likes
We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"
Moderator
We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"
MihailY
Moderator
15197 Views
60 comments
87 likes
We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.
Moderator
We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.
L0ckkkk
Newbie
21814 Views
43 comments
19 likes
We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.
Moderator
We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is curren...
WSReception
Newbie
92878 Views
321 comments
445 likes
Hey folks! We've been made aware that some albums of some artists may appear under the "Appears on" section at the bottom of their page instead of where the albums should be displayed (Discography -> Albums). This is being looked into.
Moderator
Hey folks! We've been made aware that some albums of some artists may appear under the "Appears on" section at the bottom of their page instead of where the albums should be displayed (Dis...
Vasil
Moderator
7385 Views
22 comments
29 likes