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Ongoing Issues

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Forum Posts

Downtime February 23rd: Account page error "Something went wrong. Try again later"

Hey folks! We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into

  • Moderator
  • Moderator
  • Hey folks!   We noticed that our account page Spotify.com/account/ is displaying an error message saying "Something went wrong. Try again later". This is now being looked into 🙂
  • Maxim
  • Spotify Star
  • 736 Views
  • 14 comments
  • 12 likes
  • Other
  • Fixed
  • 736 Views
  • 14 comments
  • 12 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • Peteski2024
  • Newbie
  • 33797 Views
  • 216 comments
  • 209 likes
  • Other
  • Fixed
  • 33797 Views
  • 216 comments
  • 209 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.
  • 4footfury
  • Newbie
  • 1165 Views
  • 42 comments
  • 12 likes
  • Other
    Your Library
  • Under investigation
  • 1165 Views
  • 42 comments
  • 12 votes

Devices are not syncing

Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different devices, but users can't control what they're listenin...

  • Moderator
  • Moderator
  • Multiple users report that playback throughout their devices is not syncing. Apparently, this makes it possible to play different content from the same Spotify account simultaneously on different dev...
  • NaderBazzi
  • Music Fan
  • 1145 Views
  • 32 comments
  • 17 likes
  • Other
    Your Library
  • Fixed
  • 1145 Views
  • 32 comments
  • 17 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Darbro
  • Newbie
  • 20795 Views
  • 227 comments
  • 290 likes
  • Other
  • Under investigation
  • 20795 Views
  • 227 comments
  • 290 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • Kevinjohn2
  • Newbie
  • 982 Views
  • 5 comments
  • 21 likes
  • Other
  • Under investigation
  • 982 Views
  • 5 comments
  • 21 votes

Downtime April 19th: Content is unplayable. Artists, albums, playlists and podcasts won't load

We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that the content on Spotify is unplayable and artists, albums, playlists and podcasts won't load across all platforms.   This is currently being investigated.
  • Eni
  • Moderator
  • 32160 Views
  • 225 comments
  • 504 likes
  • Other
  • Fixed
  • 32160 Views
  • 225 comments
  • 504 votes

Miniplayer showing a 'You've discovered a Premium feature' message

We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium: This is under investigation.

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  • Moderator
  • Moderator
  • We received reports from users receiving the following message when accessing the Miniplayer despite being on Premium:     This is under investigation.
  • Yordan
  • Moderator
  • 1271 Views
  • 25 comments
  • 19 likes
  • Other
  • Fixed
  • 1271 Views
  • 25 comments
  • 19 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.
  • FAlonge1
  • Newbie
  • 5813 Views
  • 89 comments
  • 47 likes
  • Other
  • Under investigation
  • 5813 Views
  • 89 comments
  • 47 votes

Jam isn't working

We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that Jam is not working. Some users are getting the error message 'The host device cannot play this content' or 'This content cannot be played on the server's device'. T...
  • Pankay4
  • Newbie
  • 1766 Views
  • 10 comments
  • 6 likes
  • Other
  • Fixed
  • 1766 Views
  • 10 comments
  • 6 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • love_engine
  • Casual Listener
  • 167143 Views
  • 323 comments
  • 704 likes
  • Other
  • Not Right Now
  • 167143 Views
  • 323 comments
  • 704 votes

Recently Played section missing from Home screen

Folks are reporting that the Recently Played section is missing from their Home screens across platforms.

  • Moderator
  • Moderator
  • Folks are reporting that the Recently Played section is missing from their Home screens across platforms.
  • Mj81
  • Newbie
  • 12193 Views
  • 36 comments
  • 54 likes
  • Other
  • Fixed
  • 12193 Views
  • 36 comments
  • 54 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the d...
  • crackpotideas
  • Newbie
  • 11508 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 11508 Views
  • 59 comments
  • 203 votes

Downtime December 5th, 2023: Some tracks won't play

Hey folks, We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start.   This is bein...
  • MattSuda
  • Spotify Star
  • 1599 Views
  • 3 comments
  • 14 likes
  • Other
  • Fixed
  • 1599 Views
  • 3 comments
  • 14 votes

Playlist in a bottle 2023 not showing up

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024.This is currently being looked into.

  • Moderator
  • Moderator
  • We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024. This is currently being looked into.
  • Not applicable
  • 1690 Views
  • 39 comments
  • 4 likes
  • Other
  • Not An Issue
  • 1690 Views
  • 39 comments
  • 4 votes

Downtime January 26th, 2023: Issues with Spotify.com

Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already looking into this. Edit: We can confirm that this isn't li...

  • Moderator
  • Moderator
  • Hey! We've received some reports that our website www.spotify.com is presenting some technical difficulties so some of our services like the web player are being affected. Our team is already lo...
  • Novy
  • Moderator
  • 28166 Views
  • 41 comments
  • 126 likes
  • Other
  • Fixed
  • 28166 Views
  • 41 comments
  • 126 votes

Issues accessing the web player

Hey folks, We're seeing reports that users are unable to access the web player and are seeing error messages like "upstream request timeout" and "upstream connect error or disconnect/reset before headers. reset reason: overflow"

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that users are unable to access the web player and are seeing error messages like "upstream request timeout" and "upstream connect error or disconnect/reset...
  • noegorecords
  • Newbie
  • 14458 Views
  • 30 comments
  • 21 likes
  • Other
  • Fixed
  • 14458 Views
  • 30 comments
  • 21 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • AlejaR
  • Moderator
  • 14095 Views
  • 127 comments
  • 114 likes
  • Accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Fixed
  • 14095 Views
  • 127 comments
  • 114 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • JoaquinBV
  • Visitor
  • 18448 Views
  • 158 comments
  • 171 likes
  • Other
  • Not Right Now
  • 18448 Views
  • 158 comments
  • 171 votes

Wrong metadata displayed on car radio via Bluetooth

Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song on my steering wheel still works though. This is with my Oneplus 7t Pro connected through bl...

  • Casual Listener
  • Hi! On my Mazda 3 2018 the song title and song name freezes after first track is played after i start my car. The forward and backward buttons to change song  on my steering wheel still works ...
  • Ver
  • Spotify Legend
  • 88929 Views
  • 893 comments
  • 472 likes
  • Other
  • Fixed
  • 88929 Views
  • 893 comments
  • 472 votes