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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Slow loading and performance issues

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running Android and iOS.

Moderator

Moderator

We've received reports about increased load times when performing actions like opening a playlist/menu or playing content. This affects primarily (but may not be limited to) mobile devices running An...

Good-Idea-Lover

Roadie

13774 Views

72 comments

188 likes

Android
iOS
Mobile
Other
Under investigation
  • 13774 Views
  • 72 comments
  • 188 votes

Different error messages on web player and desktop app

We're receiving reports from many users getting the "Can't play this right now" error and also users haven't been able to log in on the web player and desktop app. Songs will sometimes skip without playing or a red banner with an error message appear...

Moderator

Moderator

We're receiving reports from many users getting the "Can't play this right now" error and also users haven't been able to log in on the web player and desktop app. Songs will sometimes skip with...

OscarDC

Moderator

62957 Views

240 comments

426 likes

Accounts
Desktop
Other
Fixed
  • 62957 Views
  • 240 comments
  • 426 votes

Downtime August 5th, 2026: "Something went wrong" error on Web Player

Hey folks, We're getting some reports that the web player is down and shows a "Something went wrong" error. This is being looked into.

Moderator

Moderator

Hey folks,    We're getting some reports that the web player is down and shows a "Something went wrong" error.    This is being looked into.

Novy

Moderator

2553 Views

9 comments

10 likes

Other
Fixed
  • 2553 Views
  • 9 comments
  • 10 votes

CarPlay shows the previous track's album artwork

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

Moderator

Moderator

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

GaryLittlemore

Newbie

59797 Views

142 comments

386 likes

iOS
Other
Fixed
  • 59797 Views
  • 142 comments
  • 386 votes

Downtime May 12th, 2026: Some services are down

Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.

Moderator

Moderator

Hey everyone!   We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated.   Cheers.

VALUBLUE

Newbie

110376 Views

43 comments

297 likes

Other
Fixed
  • 110376 Views
  • 43 comments
  • 297 votes

Google Cast/ Chromecast devices unavailable for Spotify Connect

Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is ...

airplay11

Newbie

59068 Views

209 comments

225 likes

Android
Other
Fixed
  • 59068 Views
  • 209 comments
  • 225 votes

Downtime July 14th, 2026: Issues with the Spotify app

We're seeing issues with multiple Spotify services right now. Some appear to be intermittent.

Moderator

Moderator

We're seeing issues with multiple Spotify services right now. Some appear to be intermittent. 

Ivelina

Moderator

8486 Views

10 comments

21 likes

Other
Fixed
  • 8486 Views
  • 10 comments
  • 21 votes

Saved tracks not showing up on DJ platforms

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

Moderator

Moderator

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

MihailY

Moderator

38088 Views

81 comments

82 likes

Other
Fixed
  • 38088 Views
  • 81 comments
  • 82 votes

Playback stops after a track ends

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops. For some users, it prompts them to play while they’re offline. This seems to happen on a variety of devices.

Moderator

Moderator

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops.   For some users, it prompts them to play while they...

rowvh

Newbie

50318 Views

57 comments

99 likes

Desktop
Mobile
Other
Fixed
  • 50318 Views
  • 57 comments
  • 99 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Moderator

...hey play a track, the queue will still have other songs from the playlist which aren't part of the genre filter.

desthepez94

Newbie

54632 Views

146 comments

640 likes

Other
Fixed
  • 54632 Views
  • 146 comments
  • 640 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

Moderator

Moderator

Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.

Maria

Moderator

155245 Views

140 comments

832 likes

Other
Fixed
  • 155245 Views
  • 140 comments
  • 832 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

Francomo69_

Newbie

20720 Views

63 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 20720 Views
  • 63 comments
  • 64 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

Moderator

Moderator

Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...

kowkowpl

Newbie

61874 Views

183 comments

501 likes

Other
Fixed
  • 61874 Views
  • 183 comments
  • 501 votes

Next song starts approximately 30 seconds in after an ad break

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Moderator

Moderator

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Minek321

Regular

12522 Views

30 comments

36 likes

Desktop
Other
Fixed
  • 12522 Views
  • 30 comments
  • 36 votes

Downtime July 22nd, 2025: Can't login to Spotify Kids

Hey folks, We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Thanks for your reports. Stay tuned.

Moderator

Moderator

Hey folks,   We're receiving reports mentioning that Spotify Kids is having some issues to let the users log in. This is already being investigated internally by the relevant teams. Tha...

Gp18

Casual Listener

23890 Views

127 comments

140 likes

Other
Fixed
  • 23890 Views
  • 127 comments
  • 140 votes

"Your Library" not loading on web player

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

Moderator

Moderator

We've received reports from users that Your Library doesn't load. An error message appears: "Something went wrong - Try reloading Your Library"

MihailY

Moderator

15828 Views

60 comments

87 likes

Other
Fixed
  • 15828 Views
  • 60 comments
  • 87 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

mrjeepin82

Newbie

94859 Views

324 comments

445 likes

Other
Not Right Now
  • 94859 Views
  • 324 comments
  • 445 votes

Smart Shuffle feature missing on playlists

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Moderator

Moderator

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

L0ckkkk

Newbie

23057 Views

43 comments

19 likes

Other
Fixed
  • 23057 Views
  • 43 comments
  • 19 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

RumbleMonk

Casual Listener

25149 Views

69 comments

44 likes

Other
Under investigation
  • 25149 Views
  • 69 comments
  • 44 votes