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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • Didyouknow
  • Newbie
  • 20913 Views
  • 135 comments
  • 343 likes
  • Other
  • Under investigation
  • 20913 Views
  • 135 comments
  • 343 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • Lorie1980
  • Newbie
  • 29565 Views
  • 216 comments
  • 323 likes
  • Other
  • Fixed
  • 29565 Views
  • 216 comments
  • 323 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • fonduefroide
  • Newbie
  • 45807 Views
  • 384 comments
  • 258 likes
  • Accounts
    Other
  • Under investigation
  • 45807 Views
  • 384 comments
  • 258 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • Lannis
  • Casual Listener
  • 180751 Views
  • 330 comments
  • 747 likes
  • Other
  • Not Right Now
  • 180751 Views
  • 330 comments
  • 747 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • mrjeepin82
  • Newbie
  • 47312 Views
  • 299 comments
  • 411 likes
  • Other
  • Not Right Now
  • 47312 Views
  • 299 comments
  • 411 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • AG82
  • Newbie
  • 2757 Views
  • 49 comments
  • 37 likes
  • Other
  • Under investigation
  • 2757 Views
  • 49 comments
  • 37 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • HKWnati
  • Newbie
  • 118996 Views
  • 134 comments
  • 827 likes
  • Other
  • Fixed
  • 118996 Views
  • 134 comments
  • 827 votes

Your Sound Capsule isn't updating

We're seeing reports that the Your Sound Capsule is not updating. Some users also mention that this first started around 3rd of Feb 2025.

  • Moderator
  • Moderator
  • We're seeing reports that the Your Sound Capsule is not updating. Some users also mention that this first started around 3rd of Feb 2025.
  • Maria
  • Moderator
  • 494 Views
  • 18 comments
  • 0 likes
  • Other
  • Fixed
  • 494 Views
  • 18 comments
  • 0 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • RAK47
  • Newbie
  • 33364 Views
  • 109 comments
  • 235 likes
  • Other
  • Under investigation
  • 33364 Views
  • 109 comments
  • 235 votes

Downtime February 4, 2025: Audiobooks top ups not working

Hey, We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports from customers who purchase audiobooks top ups, but their listening time doesn't start over.
  • Eni
  • Moderator
  • 976 Views
  • 11 comments
  • 28 likes
  • Other
  • Fixed
  • 976 Views
  • 11 comments
  • 28 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • CDogster
  • Regular
  • 52757 Views
  • 360 comments
  • 457 likes
  • Other
  • Fixed
  • 52757 Views
  • 360 comments
  • 457 votes

Xbox users getting logged out and are unable to see their playlists

Hey, We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.

  • Moderator
  • Moderator
  • Hey,   We're getting reports that the Spotify app on Xbox logs out users after every session and has various issues showing and/or playing playlists and albums.
  • OscarDC
  • Moderator
  • 24920 Views
  • 82 comments
  • 282 likes
  • Other
  • Fixed
  • 24920 Views
  • 82 comments
  • 282 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • Garred34
  • Visitor
  • 25443 Views
  • 168 comments
  • 184 likes
  • Other
  • Not Right Now
  • 25443 Views
  • 168 comments
  • 184 votes

[Downtime 21.12.] Users not getting password reset emails

Hey folks! Some of you might not receive a password reset email when you request it via our website. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks!   Some of you might not receive a password reset email when you request it via our website. This is being looked into.
  • Jackal666
  • Newbie
  • 12693 Views
  • 47 comments
  • 42 likes
  • Other
  • Fixed
  • 12693 Views
  • 47 comments
  • 42 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • vivaemptiness
  • Newbie
  • 36077 Views
  • 92 comments
  • 58 likes
  • Other
  • Not Right Now
  • 36077 Views
  • 92 comments
  • 58 votes

[Downtime 19.12.] Podcasts visible on the home screen of managed accounts

Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into!

  • Moderator
  • Moderator
  • Hey folks! We've noticed that podcasts have started appearing on the home screen of some managed accounts. This is being looked into! 🙂
  • Vasil
  • Moderator
  • 244 Views
  • 2 comments
  • 0 likes
  • Other
    Your Library
  • Fixed
  • 244 Views
  • 2 comments
  • 0 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • ...  Overall, music from the Spotify app on PlayStation sounds tinny and highly compressed when compared to music played from literally any other app on the PS5/4. This has been said many times by m...
  • aneagu
  • Newbie
  • 16679 Views
  • 45 comments
  • 45 likes
  • Other
  • Not Right Now
  • 16679 Views
  • 45 comments
  • 45 votes

Share to Instagram Stories not working

We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.

  • Moderator
  • Moderator
  • We’re seeing reports that sharing content to Instagram Stories is not working properly. This seems to happen mostly on Android devices.
  • Maria
  • Moderator
  • 842 Views
  • 5 comments
  • 3 likes
  • Android
    Other
  • Fixed
  • 842 Views
  • 5 comments
  • 3 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • ML3D
  • Newbie
  • 99333 Views
  • 192 comments
  • 321 likes
  • Other
  • Not Right Now
  • 99333 Views
  • 192 comments
  • 321 votes

Issues loading the TV app

We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further. The issue seems to appear on different operating s...

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to open the Spotify app on their TVs. Some see a blank screen, others see a white rectangle or the Spotify logo, and the app does not load any further....
  • Maria
  • Moderator
  • 5174 Views
  • 57 comments
  • 9 likes
  • Other
  • Fixed
  • 5174 Views
  • 57 comments
  • 9 votes