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Ongoing Issues

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Forum Posts

Random podcasts are unplayable

We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music though.

  • Moderator
  • Moderator
  • We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music ...
  • Chiscock
  • Visitor
  • 4076 Views
  • 20 comments
  • 27 likes
  • Other
  • Fixed
  • 4076 Views
  • 20 comments
  • 27 votes

Play count not separated by commas

Hey folks! We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into

Vasil_0-1694613803635.png
  • Moderator
  • Moderator
  • Hey folks!   We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into 🙂    
  • Vasil
  • Moderator
  • 700 Views
  • 5 comments
  • 4 likes
  • Other
  • Fixed
  • 700 Views
  • 5 comments
  • 4 votes

Android TV and Google TV app display is zoomed

Hey folks, We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks,    We've received several reports that the Spotify App is zoomed on TVs. This is being looked into.
  • Novy
  • Moderator
  • 3930 Views
  • 13 comments
  • 12 likes
  • Other
  • Fixed
  • 3930 Views
  • 13 comments
  • 12 votes

[PS5] Poor audio quality issue from PS4 persists on PS5 app

I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years. For those who aren't awa...

  • Visitor
  • ...  Overall, music from the Spotify app on PlayStation sounds tinny and highly compressed when compared to music played from literally any other app on the PS5/4. This has been said many times by m...
  • Graigsmith
  • Casual Listener
  • 14796 Views
  • 43 comments
  • 44 likes
  • Other
  • Not Right Now
  • 14796 Views
  • 43 comments
  • 44 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • Fabian20
  • Casual Listener
  • 21131 Views
  • 35 comments
  • 35 likes
  • iOS
    Other
  • Case Closed
  • 21131 Views
  • 35 comments
  • 35 votes