I just received my PlayStation 5 today, and after downloading the Spotify app to listen to my music I noticed that the PS5's Spotify app has the exact same problem with the audio quality that the PS4 has had for over 5 years.
For those who aren't aware of what I'm referencing please read the responses from these two forum posts (Post 1 and Post 2).
In short, the lows are very flat, mids are average to below average, and most notably the highs are tinny and sound very distorted. This is especially apparent in songs where vocalists use a lot of "s" sounds with their voice. Overall, music from the Spotify app on PlayStation sounds tinny and highly compressed when compared to music played from literally any other app on the PS5/4. This has been said many times by multiple users here on this community forum and yet Spotify's developers have done nothing about it since Spotify for PlayStation launched in 2015.
After 5 years the PS5 has now released and we're still having the same issue. This seems like it would be such an easy fix; simply increase the default bitrate or disable Volume Normalization. But who knows, maybe I'm wrong and it's not that simple. Either way hopefully Spotify does something about this soon.
Thank you for reporting this issue to us and for your patience while we looked into this.
We just wanted to let you know that the right folks are aware of this issue and working on it.
While we're not able to provide an exact timeline for a fix, we'd recommend always keeping your Spotify app up to date to ensure you're on the latest version. If this issue continues for you, please provide the following info so we can forward it to the team in charge: