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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

Spotify Legend

Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...

AV8OR77

Newbie

224795 Views

333 comments

761 likes

Other
Not Right Now
  • 224795 Views
  • 333 comments
  • 761 votes

Smart Shuffle feature missing on playlists

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Moderator

Moderator

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

L0ckkkk

Newbie

24523 Views

43 comments

19 likes

Other
Fixed
  • 24523 Views
  • 43 comments
  • 19 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

kubrabsnl

Visitor

34879 Views

104 comments

127 likes

Other
Not Right Now
  • 34879 Views
  • 104 comments
  • 127 votes

Artist Albums have disappeared from the Albums section

Hey folks! We've been made aware that some albums of some artists may appear under the "Appears on" section at the bottom of their page instead of where the albums should be displayed (Discography -> Albums). This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware that some albums of some artists may appear under the "Appears on" section at the bottom of their page instead of where the albums should be displayed (Dis...

Vasil

Moderator

8474 Views

22 comments

29 likes

Content Questions
Other
Fixed
  • 8474 Views
  • 22 comments
  • 29 votes

Podcast episodes showing as unplayed

Hey, We're seeing reports that finished podcast episodes are showing as unplayed.

Moderator

Moderator

Hey,    We're seeing reports that finished podcast episodes are showing as unplayed.

Ebbeone

Visitor

30896 Views

84 comments

92 likes

Other
Fixed
  • 30896 Views
  • 84 comments
  • 92 votes

CarPlay Playlists not loading

Hey everyone, We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library. This is being investigated.

Moderator

Moderator

Hey everyone,    We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library.   ...

AlejaR

Moderator

22871 Views

135 comments

25 likes

Other
Fixed
  • 22871 Views
  • 135 comments
  • 25 votes

Equalizer issues on desktop

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all.

Moderator

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and s...

waxingcrecent111

Casual Listener

20101 Views

50 comments

32 likes

Desktop
Other
Fixed
  • 20101 Views
  • 50 comments
  • 32 votes

Downtime June 16th: Spotify not loading or showing error messages

Hey folks, We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant teams are aware of this situation and working on a fix. Stay tu...

Moderator

Moderator

Hey folks,   We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant t...

Jejking

Newbie

13126 Views

37 comments

4 likes

Other
Fixed
  • 13126 Views
  • 37 comments
  • 4 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Johamus

Newbie

11607 Views

27 comments

37 likes

Other
Not Right Now
  • 11607 Views
  • 27 comments
  • 37 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Moderator

Moderator

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

DullDemon47

Gig Goer

24219 Views

34 comments

46 likes

Other
Fixed
  • 24219 Views
  • 34 comments
  • 46 votes

Issues with Spotify services (login, subscription status, etc.)

Hey folks! We're currently looking into an issue that is affecting some of our services and you may have noticed some things looking out of order on your accounts.In case you're experiencing login issues, odd changes to your subscription status, you'...

Moderator

Moderator

...xperiencing login issues, odd changes to your subscription status, you're having troubles with account deletion or other services, this is likely related to the current situation.

lucisallum

Newbie

5129 Views

8 comments

3 likes

Other
Fixed
  • 5129 Views
  • 8 comments
  • 3 votes

Unable to create Blends or accept invitations

We received reports from users who are unable to create Blends, or accept invitations for Blends. The error messages "Something went wrong while loading the playlist" and "505 bad getaway" appear.

Moderator

Moderator

We received reports from users who are unable to create Blends, or accept invitations for Blends.   The error messages "Something went wrong while loading the playlist" and "505 bad getaway"...

Maria

Moderator

7197 Views

25 comments

19 likes

Other
Fixed
  • 7197 Views
  • 25 comments
  • 19 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

Moderator

Moderator

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...

Alfgo1

Newbie

51268 Views

182 comments

205 likes

Other
Not Right Now
  • 51268 Views
  • 182 comments
  • 205 votes

Connection issues with car stereo receivers

Hi everyone, We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. The team in charge is already looking into this, so we've merged a ...

Spotify Legend

Hi everyone,   We've received reports about car receivers (mainly Pioneer) having connectivity issues. Bluetooth connection usually works fine, but when trying to use Connect it fails. ...

Elena

Moderator

309153 Views

357 comments

223 likes

Other
Old Case Closed
  • 309153 Views
  • 357 comments
  • 223 votes

Mix button not working

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

Moderator

Moderator

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

MihailY

Moderator

9597 Views

8 comments

9 likes

Other
Fixed
  • 9597 Views
  • 8 comments
  • 9 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

Casual Listener

Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...

MyrdhinBZH

Newbie

124659 Views

193 comments

326 likes

Other
Not Right Now
  • 124659 Views
  • 193 comments
  • 326 votes

Unable to remove local files from Liked songs

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.

Moderator

Moderator

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.  

andrewr26

Newbie

15350 Views

13 comments

3 likes

Other
Not Right Now
  • 15350 Views
  • 13 comments
  • 3 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

Moderator

Moderator

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...

master_tom

Newbie

19332 Views

42 comments

28 likes

Desktop
Other
Fixed
  • 19332 Views
  • 42 comments
  • 28 votes

Downtime 7th July: Issues logging in to account page/artist page on web

We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "disconnect/reset before headers".

Moderator

Moderator

We're seeing reports from users and artists who are having issues when logging in on accounts.spotify.com and artists.spotify.com. Some are seeing the message "upstream connect error" or "discon...

Maria

Moderator

495 Views

2 comments

1 likes

Other
Fixed
  • 495 Views
  • 2 comments
  • 1 votes