Issue with storage option switching from SD Card to internal after updating to Android 9.0

Plan

Premium

Country

US 

Device

Moto X4

Operating System

Android Pie

 

My Question or Issue

 This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of songs downloaded offline because my service is terrible and I also spend a lot of time in the mountains. Before I I update my phone to the new Android Pie OS there was no problems. Now everytime I reset my phone I think spotify cannot see my SD card at first and tries to download all the music to its internal storage and I have to go back in and tell it to store it in the SD card. That is extremely annyoing but not the end of the world. What is really frustrating is that I think all of the downloaded songs are still on the SD card and just keep redownloading and taking up space. Eventually this will cause me to reformat the card which will be a major pain for me since I store a large amount of photos on there also. Is anyone else have this problem? I have already uninstalled and reinstalled the application so any other suggestions or help?

Hey there.

 

We just wanted to let you know that we've looked into this with the right folks now.

 

We are currently trying to resolve the issue. We don't have a timeframe for a fix, but we're really glad you let us know about this. If you have any other questions, just let us know!

 

Keep your app up-to-date and have a nice day :)

maxvartuli
Casual Listener

Please look at what I think could be the problem (and possibly the solution):

I noticed that the SD card only mounts AFTER I unlock the first time after the boot. You can see it by the SD card icon who apears quickly at status bar just after the unlock. For security reasons, it make sense, since someone who stole the phone could try to load malicious software via external storage. Spotify service probably loads BEFORE the SD card mount, and then, like a mother who call the police when his son is 30 seconds late to come back home, it switches to the internal memory and starts to download all again. If the PIN is typed before the system boot, the SD card mount and when Spotify service loads, it can find the external storage. Works like a charm. 

This solution did not let Spotify devs off the hook, since many other apps that use external storage didn't present this issue at all.

 

SOLUTION:

Make sure, if you have a PIN or password set, to Android ask BEFORE the system boot.

 

Further information here:

https://community.spotify.com/t5/Android/Storage-switched-back-to-internal-at-every-reboot-I-ve-found-the/m-p/4714532

Related Issues

Comments
xdjoshuaaz
Newbie

Just want to say I'm also getting this problem.

 

Plan: Premium

Country: UK

Device: Samsung Galaxy Note9

OS: Android Pie / 9.0

Spotify version in settings: 8.4.88.150

 

This only started occuring after the update to Pie. After restarting my phone, Spotify switches over to the internal storage and begins downloading all music again. Moving storage back to SD card still re-downloads all music, and it wipes the Spotify data folder on the SD card as determined by free space changing drastically before and after changing storage location to SD card, so it doesn't check what music is present on the SD card (something that could be done at least to stop burning through our bandwidth/data... the files are already there?)

 

More than happy to install beta/debuggable APKs and to dump logcat information if needed.

 

Edit: just installed the alpha (8.4.90.448), still happens.

 

Just want to say that bugs like this can cost unsuspecting users their data plan (if cellular downloads are enabled) or their WiFi/internet data allowance (if capped). Not everyone has unlimited data, and whilst I'm not in this subset of people, I would be very annoyed if my internet was throttled or even worse if I was charged data fees because of bugs like this.

dgs2-q_s9hk3h
Newbie

Spotify adds a layer to the encryption that seems to be specific to the app it was downloaded on. This makes it harder to copy but also means if you reinstall the app you need to re-download your music. As for the sd card Spotify doesn't start with the os you could go to settings and make sure the sd card is mounted before running Spotify 

Cub1con
Newbie

Same problem here, App is basically not useable anymore.

jokee
Newbie

I have same problem after updating Pie on Samsung Galaxy S9+

unblinkingbleb
Newbie

Same here, Moto X4 running Android Pie 9.0.

 

This is a particularly infuriating glitch since you have to redownload everything every reboot. I've taken to not turning off my phone but that's not a healthy habit either. Please give some sort of roadmap or sign of life on this, spotify team.

dgs2-q_s9hk3h
Newbie
This is not a problem for me on my asus or my lg. I would suggest 4 things;
1.make sure sd is selected in spotify.
2.Shut down spotify before shutting down phone it should properly close the
apt but....
3. Make sure the sd card is mounted before turning spotify on after restart
it might not happen right away depending on how much is starting at boot up
4. Make sure you don't have some "space saving" type apt that limits or
deletes apt cache

jokee
Newbie

thank You for Your advice, but all seems OK, but not work.

scrooke
Newbie

Same problem here since upgrading to Android (pie).  I can get files to download to the SD card and they will stay there while the phone (Samsung S9) is on, but once the phone is restarted the storage reverts to the internal storage.  This causes the files on the SD card to not be recognised and requires redownloading of the songs.  This is gobbling up my data allowance at a rapid rate.  A few years ago there was a similar problem with Spotify where downloaded songs would not stay on the device (android only, I had no problem with my apple device or PC).  I have enjoyed years of trouble free operation once that problem was rectified.  But alas, a new android operating system has toasted the useful functionality of Spotify.  Same old story, be wary of operating system upgrades as they invariably lead to tears.  Hopefully Spotify will look into this and fix the problem even though it appears to not be their fault in this instance.  Otherwise I may have to cancel my subscription.

emeba
Newbie

I have the same problem too, started directly after updating to pie on Galaxy s9. Please fix Spotify! 

emeba
Newbie

Someone suggested this... Try it out. I'm going to try it today.

 ....

I've actually had the problem for the last months as well and it seems it
is solved on my phone. This is what I did:

1. Delete cache and all data in the app on your phone.
2. Uninstall the app.

3. Use a pc and login to manage your account via browser
4. Navigate to your 'offline devices' and delete all listed devices from
the list.

5. Install the app on your phone and log in.

Ever since Spotify uses my SD card properly.

Good luck, fellows!