[Android] App freezes/crashes when clicking on three-dot menu in playlist

Plan

Premium

Country

United Kingdom

Device

Umidigi F1

Operating System

Android 9

 

My Question or Issue

spotify crashes when you click the 3 dots to add to playlist, share ,view artist. etc

Hello everyone,

 

Thanks for bearing with us while we keep looking into this issue.

 

We wanted to give you a quick update and assure you that we continue to monitor this thread and all the info here is passed on to our developers.

 

If you're also experiencing trouble with the app when tapping the 3-dots icon, make sure to add your +VOTE and leave a comment with the following info:

  • Make/model of your device and exact OS version
  • The exact version of the app you're on 
  • Troubleshooting steps you've tried so far 
  • Can you tell us in which context menu the issue is happening (e.g. on the top corner of the playlist, on the right corner of the track, or both, etc.)?
  • Are there more than one Spotify users switching accounts on the device this happens on?
  • Is there a session in progress (e.g. is a song or podcast playing) or is the app paused?
  • Is the behavior always the same?
  • Can you recreate it with ease, or is it random?

We'll be keeping you updated here on any info we have to pass on, so we'd suggest subscribe to this thread to stay up to speed. 

Comments
miss_herewini
Newbie

Plan

Premium/ Email login......

Country

 New Zealand

Device

Samsung Galaxy 7

My Question or Issue

So everytime I go into the menu to "share" my spotify app keeps crashing/closing down. It was working fine about 3 days ago. I generally just use the share option to copy the link to the song. 

 

I have uninstalled and reinstalled the app. Reset my phone. Signed in and out of my account. Cleared cache/ devices from my spotify account and still nothing. 

 

Please help!! Its super frustrating. 

 

 

 

 

Nico
Community Legend

Hey @miss_herewini! Welcome to the Spotify Community. ^^

 

I'm sorry, that this feature isn't working properly.

Please note that Spotify is already working on it and an update should be out to fix it soon.

And be sure to check this Ongoing Issues thread out for more details about it. ^^

 

Peace

 

Ancu
Newbie

Same S**t here. Oneplus 5T. Did everything, install, reinstall.

Waiting for an update.

Ipieters
Newbie

Same thing happening to me. So annoying! 

 

fntx
Casual Listener
mafoo1981
Newbie

Plan

Premium

Country

 UK

Device

Pixel 3

Operating System

Android 9

 

My Question or Issue

Whenever I click on the 3 dots to the right of an album, single or EP when they are in a vertical list the app just shuts down and I have to restart it. If I go into the album and click on the dots to do something like add it to queue or to a playlist then itsi fine, it's just when it's on the vertical list page it crashes.

1399497936.png
PhiZi
Newbie

I have the exact same problem.

A reinstall of the app did not work for me. I have no clue what i can do to make it work again..

My device: LG G6

OS: Android 8.0.0

FitzChivalry
Casual Listener

Me too. 

Spotify v 8.4.89.515

Android v 8

Phone is LG V20

 

My experience differs in that the app always restarts on it's own. I have only noticed it in the last week.

OmegaMode
Newbie

Y I K E S the app is literally unusable now

Jimmer
Newbie

I am having exactly the same issue on Android 9.0 PIE, only since the last update, press triple dot screen shadows out and app crashes.. 😞