Spotify not playing on Android devices

[Dessi]

We’ve been receiving reports from Android users on 9.1.56.571 who say that the Spotify mobile app won't play on their devices. The Play button only appears as loading or just doesn't play, while there is no error message. The progress bar doesn't move, but the green animation bars next to the track name are moving as if it's playing. There is no sound coming out as well.

[Assassin_CJ]

Plan

Premium

Country

India

Device

IQOO Neo 10R

Operating System

Android

My Question or Issue

The Spotify app is not playing any song. When I click on the songs, instead of playing it only shows the loading animation where a slider keeps sliding on the duration bar. I have strong internet connection. 

I checked my friend's Spotify who doesn't even have premium and it's working fine, why is it happening to me a premium subscriber. 

It's frustrating.

[Maria]

Hey there @Assassin_CJ,

Thanks for reaching out on the Community. Sorry to hear you're having issues with the app - we're here to help!

Just to confirm, does this seems to happen with all content or just specifically with songs? For example - are you able to play podcasts? Any difference when trying to play playlists compared to playing albums?

It would also be great if you could try signing in to your account on another device, to see if it behaves the same way. You can try with another mobile device (if possible) or on a computer. 

If this only happens on your Android device, it worth clearing stored cache. Just make sure to log out from the app and then back in again afterwards. Completing these steps should resync your account info.

Let us know how it goes!

[ericrose]

Plan

Premium

Country

Finland

Device

OnePlus Nord CE 3 Lite

Operating System

OxygenOS 15

My Question or Issue

Hi,

I'm having an issue with Spotify on my OnePlus Nord CE 3 Lite (Android). Music won't play — the progress bar doesn't move, but the green animation bars next to the track name are moving as if it's playing. There is no sound from the speaker or headphones.

Here's what I've already tried:
- Reinstalled the app
- Restarted the phone
- Cleared the app cache
- Checked that the audio output is set to "This phone" (not a connected device)
- Disabled battery optimization for Spotify
- Checked app permissions

Other music and audio apps work fine. Spotify also works normally on my PC.

Could you please help me figure out what's going on?

Thank you!

[acegivencobra]

i am having the same issue on my s25fe 

[Dessi]

Hi folks,

The relevant team is currently looking into this. If you're experiencing this issue, make sure to Add your vote and Subscribe to the thread from the three dots menu at the top to stay tuned.

We'll keep everyone posted here as soon as we have any updates to share.

[Kitakami]

Exactly same is happening with me with the new beta update I even re installed the app still no fixes

[Assassin_CJ]

@Maria The issue is only with the songs and not with the podcasts or shorts. 

The app is working fine on my samsung tablet, It's just not playing songs on my phone.

[Tylerevil]

Hey, i have the same issue, but it's only with the audio, the audio that have video works, but only if a change to a video option. I've already cleared cache and even log out of my account 

[Wulfy]

Same issue here, music won't play on my android device (s25u). 

[mx_chungus]

same issue, won't play music even local music but when I change to video it plays. (Redmi note 13 Pro plus)