[Desktop] Home page not loading

[Yordan]

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?"

This seems to occur only with the "All" section of the Home page - switching to "Music" or “Podcast” for example works properly.

[eduoliveira]

Hi everyone,

I am experiencing a persistent issue with the Spotify Desktop app on my Mac. The center of the screen shows the error message "Something went wrong. Want to try another search?" (Algo deu errado. Quer fazer outra busca?).

The strange thing is that my sidebar (Library), playlists, and top category buttons load perfectly fine. The issue is strictly with the main search rendering and home content section.

I have already tried the following troubleshooting steps, but none of them worked:

• Clean Reinstallation: Completely uninstalled Spotify, cleared out all files from ~/Library/Application Support/Spotify and ~/Library/Preferences/com.spotify.client.plist, and downloaded the latest version directly from the official Spotify website.
• Cache Clearance: Cleared the application cache from the ~/Library/Caches/com.spotify.client folder.
• DNS Flush: Flushed the macOS DNS cache using the Terminal command (sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder).
• DNS Change: Switched my Mac's network DNS settings to Google DNS (8.8.8.8 and 8.8.4.4).
• App Reset: Used the built-in "Reset app data" option via the Help menu.
• Proxy Settings: Ensured that proxy settings within Spotify are set to "No Proxy".
• Hardware Acceleration: Toggled off hardware acceleration to check for UI rendering bugs.
• Account Check: Verified that explicit content is allowed in my settings.

Since all standard local troubleshooting has failed, it feels like a server-side bug or an interface rendering glitch. Any help from the staff or community would be greatly appreciated.

Thank you!

Free/Premium: Premium
Country: Brazil

Device: MacBook Neo

Operating System

macOS Tahoe 26.5.1.

[Yordan]

Hey there,

The relevant team is currently looking into this. If you're experiencing this issue, make sure to add your vote and Subscribe to the thread from the three-dot menu above to stay tuned.

We'll keep you posted here as soon as we have any updates 👍