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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Connect feature not working properly on the Desktop app.

Hey folks, We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm We wanted to let you know that this is being investigated and we'll keep you posted on how it goes in this ...

  • Moderator
  • Moderator
  • Hey folks,    We're receiving reports that people are not able to use the Connect feature from Desktop app to mobile devices, Discord and Last.fm    We wanted to let you k...
  • adhom
  • Newbie
  • 19373 Views
  • 293 comments
  • 582 likes
  • Desktop
  • Fixed
  • 19373 Views
  • 293 comments
  • 582 votes

Downtime 29.9.22: New podcast episodes not playing

Hey folks,We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version.

  • Moderator
  • Moderator
  • Hey folks, We're receiving multiple reports that some new podcasts are not playable in our app, both on the mobile version and the desktop version. 
  • Lyubka
  • Moderator
  • 1424 Views
  • 21 comments
  • 19 likes
  • Desktop
    Mobile
  • Fixed
  • 1424 Views
  • 21 comments
  • 19 votes

Downtime September 14th, 2022: Web Player getting a 502 Bad Gateway Error

Hey folks, We've received some reports that users are unable to access the web player, as it shows a 502 Bad Gateway Error. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to access the web player, as it shows a  502 Bad Gateway Error.   This is being investigated. 
  • Novy
  • Moderator
  • 1697 Views
  • 9 comments
  • 21 likes
  • Desktop
  • Fixed
  • 1697 Views
  • 9 comments
  • 21 votes

Lyrics feature missing on the desktop app and the web player.

Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us know by voting on this thread. This helps us out a lot. Thanks!

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app.   If you experience this issue, let us k...
  • Yordan
  • Moderator
  • 4526 Views
  • 41 comments
  • 57 likes
  • Desktop
  • Fixed
  • 4526 Views
  • 41 comments
  • 57 votes

[Desktop] Right click not working on album cover or title of the song playing

Hey folks, We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app. The relevant team is aware of this and they are currently looking into it. If you're experienc...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that there's no menu showing up when right clicking on the artwork of the currently playing song in the desktop app.   The relevant t...
  • ChemicalBrother
  • Newbie
  • 10771 Views
  • 92 comments
  • 555 likes
  • Desktop
  • Fixed
  • 10771 Views
  • 92 comments
  • 555 votes

Desktop app doesn't scroll up when moving song to the top

Hey folks, We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. When reaching the edge of the current view, the playlist does not scroll...

  • Moderator
  • Moderator
  • Hey folks,   We have received reports that since a recent update, it's not possible to drag tracks upwards in a playlist on the desktop app if you want to manually rearrange them. &n...
  • Alex
  • Moderator
  • 14925 Views
  • 135 comments
  • 295 likes
  • Desktop
  • Fixed
  • 14925 Views
  • 135 comments
  • 295 votes

Downtime November 16th: Spotify website and app down

Hey folks! We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well. This is currently being investigated by the teams in charge.

  • Moderator
  • Moderator
  • Hey folks!   We've received some reports that the Spotify page isn't working and users are getting an error message when they try to open it. The app is having this issue as well.  &n...
  • Novy
  • Moderator
  • 26311 Views
  • 51 comments
  • 307 likes
  • Desktop
    Mobile
  • Fixed
  • 26311 Views
  • 51 comments
  • 307 votes

Crossfade option isn't working on the desktop app.

We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's set to a random amount of seconds.

  • Moderator
  • Moderator
  • We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, i...
  • amendooas
  • Casual Listener
  • 8712 Views
  • 75 comments
  • 114 likes
  • Desktop
  • Fixed
  • 8712 Views
  • 75 comments
  • 114 votes

[Desktop] Liked Songs not visible

Plan Premium Country Device Desktop Operating System Windows 10 My Question or Issue My liked songs just disappeared on dektop. I can see them in my web player and mobile app. I tried doing a CLEAN reinstall and I restarted my computer but sadly the ...

  • Casual Listener
  • Plan Premium Country   Device Desktop   Operating System Windows 10   My Question or Issue My liked songs just disappeared on dektop. I can see them in my web p...
  • PTS_RUS
  • Visitor
  • 52464 Views
  • 344 comments
  • 744 likes
  • Desktop
  • Fixed
  • 52464 Views
  • 344 comments
  • 744 votes

[Desktop] Navigating backward and forward using mouse buttons no longer works

In the latest version of Spotify you removed the ability to navigate back and forward using extra mouse buttons. I usually go back and forward with two thumb buttons on my mouse. This no longer works in Spotify (still works in other applications). Pl...

  • Songwriter
  • In the latest version of Spotify you removed the ability to navigate back and forward using extra mouse buttons. I usually go back and forward with two thumb buttons on my mouse. This no longer works...
  • Kassam11
  • Visitor
  • 20286 Views
  • 146 comments
  • 850 likes
  • Desktop
  • Fixed
  • 20286 Views
  • 146 comments
  • 850 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your   +VOTE   and follow the instructions in the &...
  • carlito143
  • Regular
  • 7971 Views
  • 86 comments
  • 223 likes
  • Desktop
    Mobile
  • Fixed
  • 7971 Views
  • 86 comments
  • 223 votes

Artist Profiles not loading on web player and desktop app

We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.

  • Moderator
  • Moderator
  • We've received reports that some artist profiles are not loading on the desktop app and web player. These profiles can still be accessed using the mobile app.
  • Alex
  • Moderator
  • 768 Views
  • 13 comments
  • 5 likes
  • Desktop
  • Under investigation
  • 768 Views
  • 13 comments
  • 5 votes

Podcast episodes appear in alphabetical order in the queue

We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.

  • Moderator
  • Moderator
  • We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.
  • Yordan
  • Moderator
  • 7722 Views
  • 107 comments
  • 83 likes
  • Desktop
  • Fixed
  • 7722 Views
  • 107 comments
  • 83 votes

[Desktop] Bring Back AUTOPLAY for DESKTOP

I don't understand why but this feature has been removed from Spotify Desktop apps!I really like that feature and always use it, desktop or mobile. But now it has been removed!

  • Spotify Star
  • Spotify Star
  • I don't understand why but this feature has been removed from Spotify Desktop apps! I really like that feature and always use it, desktop or mobile. But now it has been removed!
  • connormoen
  • Visitor
  • 29103 Views
  • 351 comments
  • 1235 likes
  • Desktop
  • Fixed
  • 29103 Views
  • 351 comments
  • 1235 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...
  • apollo79
  • Newbie
  • 77288 Views
  • 193 comments
  • 427 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 77288 Views
  • 193 comments
  • 427 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from  free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If yo...
  • namuwilliams
  • Newbie
  • 26788 Views
  • 43 comments
  • 156 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 26788 Views
  • 43 comments
  • 156 votes

[Desktop] Recently Played disappeared after last update on Windows 10

Plan Premium Device PC Operating System Windows 10 My Question or Issue Dear Spotify Team,After automatic update of Desktop version of Spotify, the "Recently Played" subsection has disappeared from Home section.Before update the Home section used to ...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Dear Spotify Team, After automatic update of Desktop version of Spotify, the "Recently Played" s...
  • MChevalier13
  • Newbie
  • 21368 Views
  • 140 comments
  • 204 likes
  • Desktop
    Windows
  • Fixed
  • 21368 Views
  • 140 comments
  • 204 votes

Recommended songs missing for some playlists

Hey everyone, We're receiving reports that users are not getting recommended songs based on their playlists. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

  • Spotify Legend
  • Hey everyone,   We're receiving reports that users are not getting recommended songs based on their playlists.   If you’re experiencing this issue, make sure to add your +VOTE and f...
  • reasay
  • Newbie
  • 10049 Views
  • 56 comments
  • 174 likes
  • Desktop
    Web Player
  • Not Right Now
  • 10049 Views
  • 56 comments
  • 174 votes

Connect only plays 100 song chunks of playlists

Device: Windows Operating System Version:Win 7 Spotify Version:10.21.143.g76c19bcd Description:When I play music over connect the remote computer only seems to have access to the 100 subsequent songs from the song I start playing from. For example, i...

  • Regular
  • Device:  Windows   Operating System Version: Win 7   Spotify Version: 10.21.143.g76c19bcd   Description: When I play music over connect the remote computer only seems to...
  • schexc
  • Regular
  • 69162 Views
  • 421 comments
  • 1733 likes
  • Desktop
  • Fixed
  • 69162 Views
  • 421 comments
  • 1733 votes

[Desktop] Playback issues on devices with Xonar sound cards

Plan Premium Country Singapore Device Windows Desktop (custom build) Operating System Windows 10 My Question or Issue I was playing music on my Spotify Desktop app when it suddenly cut out by itself. I tried playing back the same playlist, but it jus...

  • Casual Listener
  • Plan Premium Country Singapore Device Windows Desktop (custom build) Operating System Windows 10   My Question or Issue I was playing music on my Spotify Desktop app when i...
  • Xenia
  • Moderator
  • 30195 Views
  • 157 comments
  • 333 likes
  • Desktop
    Windows
  • Fixed
  • 30195 Views
  • 157 comments
  • 333 votes