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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

Moderator

Moderator

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...

burdallomusic

Regular

230377 Views

451 comments

1180 likes

Android
Desktop
iOS
Fixed
  • 230377 Views
  • 451 comments
  • 1180 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

Casual Listener

  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to this ...

user-removed

Not applicable

128832 Views

193 comments

478 likes

Android
Desktop
iOS
Won't Fix
  • 128832 Views
  • 193 comments
  • 478 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

Moderator

Moderator

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...

Damogran72

Newbie

52715 Views

215 comments

342 likes

Desktop
Case Closed
  • 52715 Views
  • 215 comments
  • 342 votes

[Desktop] Spotify won't resume after pause with bluetooth headphones

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

Casual Listener

I'm unable to resume after i pause the music for a few minutes with my headphones over bluetooth.

keysosaurus

Newbie

37845 Views

175 comments

330 likes

Desktop
Not Right Now
  • 37845 Views
  • 175 comments
  • 330 votes

[Desktop] Doesn't show accurate number of songs saved anymore

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any songs by mistake.I used to be able to just Command+A...

Regular

Hey. I use Spotify as my main music library and I have a little OCD regarding checking up on the precise number of saved songs in my "Liked songs" section, just to check up that I didn't delete any s...

vvspantomvv

Newbie

15743 Views

38 comments

216 likes

Desktop
Not Right Now
  • 15743 Views
  • 38 comments
  • 216 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

Casual Listener

Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...

duckson64

Newbie

59284 Views

105 comments

139 likes

Desktop
Mac
Not Right Now
  • 59284 Views
  • 105 comments
  • 139 votes

"Something went wrong" error on desktop app and web player for Turkish users

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.

Moderator

Moderator

We're receiving reports from users in Turkey that they’re encountering an error on the desktop app and web player.     

beckymuk

Newbie

21220 Views

79 comments

109 likes

Desktop
Fixed
  • 21220 Views
  • 79 comments
  • 109 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

Moderator

Moderator

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

BuggChaoz

Newbie

53310 Views

38 comments

81 likes

Desktop
Mobile
Other
Fixed
  • 53310 Views
  • 38 comments
  • 81 votes

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Vasil

Moderator

15183 Views

88 comments

71 likes

Desktop
Not Right Now
  • 15183 Views
  • 88 comments
  • 71 votes

Sonos speakers not showing up on desktop app

Hey everyone,We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app.We'd like to take a closer look into this, so we've merged a fe...

Moderator

Moderator

Hey everyone, We've received reports about Sonos speakers not showing up on the desktop app. They only appear in the Connect picker on desktop after selecting the device in the mobile app....

DanieleP

Newbie

14601 Views

46 comments

50 likes

Desktop
Not Right Now
  • 14601 Views
  • 46 comments
  • 50 votes

Discover Weekly Updated With Only 3 Songs

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.

Moderator

Moderator

We've received reports that the latest Discover Weekly update contains only 3 songs. This occurs on all platforms.    

Eni

Moderator

6000 Views

15 comments

38 likes

Desktop
Mobile
Fixed
  • 6000 Views
  • 15 comments
  • 38 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

Moderator

Moderator

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...

oddindeed

Casual Listener

9957 Views

40 comments

28 likes

Desktop
Other
Fixed
  • 9957 Views
  • 40 comments
  • 28 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

Moderator

Moderator

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

114879996

Newbie

8209 Views

44 comments

20 likes

Desktop
Fixed
  • 8209 Views
  • 44 comments
  • 20 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

Moderator

Moderator

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...

gctyson

Casual Listener

7319 Views

24 comments

10 likes

Android
Desktop
iOS
Mobile
Your Library
Fixed
  • 7319 Views
  • 24 comments
  • 10 votes

[Web Player] Playlists only show the first 25 songs

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player. This seems to happen both with Spotify created playlists, as well as with personally created ones.

Moderator

Moderator

We’re seeing reports that only the first 25 songs in playlists are visible on the Web Player.   This seems to happen both with Spotify created playlists, as well as with personally created o...

Freedom55

Newbie

9065 Views

30 comments

4 likes

Desktop
Fixed
  • 9065 Views
  • 30 comments
  • 4 votes

Giant images in discography page in the Web Player

Hey folks, We've received a report of giant images in the discography page and bugged titles in the Web Player. We’ve passed your info on to the relevant team, who are currently looking into it. If you’re experiencing this issue, make sure to click +...

Moderator

Moderator

Hey folks,   We've received a report of giant images in the discography page and bugged titles in the Web Player.   We’ve passed your info on to the relevant team, who are currently...

Maria

Moderator

2445 Views

2 comments

2 likes

Desktop
Fixed
  • 2445 Views
  • 2 comments
  • 2 votes

Autoplay not working across devices

Hi folks, We’re seeing reports from users in different markets that the Autoplay feature doesn't generate a new queue of songs.

Moderator

Moderator

Hi folks,   We’re seeing reports from users in different markets that the Autoplay feature doesn't generate a new queue of songs.

Dessi

Moderator

2150 Views

7 comments

0 likes

Android
Desktop
Desktop (Mac)
Desktop (Windows)
iOS
Mobile
Fixed
  • 2150 Views
  • 7 comments
  • 0 votes