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Ongoing Issues

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Forum Posts

Issues with searching profiles in the app

We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that users are experiencing issues with searching profiles in the app. No profiles show up in the results and the "Profiles" filter is also missing.   This is bei...
  • DooBeeDubious
  • Casual Listener
  • 878 Views
  • 16 comments
  • 4 likes
  • Accounts
  • Fixed
  • 878 Views
  • 16 comments
  • 4 votes

Downtime December 5th, 2023: Some tracks won't play

Hey folks, We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start.   This is bein...
  • MattSuda
  • Spotify Star
  • 728 Views
  • 3 comments
  • 10 likes
  • Other
  • Fixed
  • 728 Views
  • 3 comments
  • 10 votes

Pressing Volume Down button sets volume to Max on Alexa speaker

We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.

  • Spotify Legend
  • We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobi...
  • Joerndieckmann
  • Newbie
  • 2920 Views
  • 42 comments
  • 11 likes
  • Mobile
  • Fixed
  • 2920 Views
  • 42 comments
  • 11 votes

Downtime November 29, 2023: Wrapped experience not loading

Hey folks, We're receiving reports that the web version of the 2023 Wrapped experience is not loading across multiple platforms.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports that the web version of the 2023 Wrapped experience is not loading across multiple platforms.
  • Novy
  • Moderator
  • 24597 Views
  • 163 comments
  • 750 likes
  • Other
  • Fixed
  • 24597 Views
  • 163 comments
  • 750 votes

Downtime November 28th, 2023: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message.   ...
  • alien236
  • Regular
  • 2372 Views
  • 133 comments
  • 22 likes
  • Desktop
  • Fixed
  • 2372 Views
  • 133 comments
  • 22 votes

Random podcasts are unplayable

We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music though.

  • Moderator
  • Moderator
  • We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music ...
  • Chiscock
  • Visitor
  • 3769 Views
  • 20 comments
  • 27 likes
  • Other
  • Fixed
  • 3769 Views
  • 20 comments
  • 27 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Spotify Legend
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • T_Abraham
  • Casual Listener
  • 54266 Views
  • 801 comments
  • 9 likes
  • Other
  • Fixed
  • 54266 Views
  • 801 comments
  • 9 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • matthewpatty
  • Newbie
  • 4460 Views
  • 72 comments
  • 49 likes
  • Desktop (Mac)
  • Fixed
  • 4460 Views
  • 72 comments
  • 49 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • fmd85
  • Newbie
  • 7611 Views
  • 128 comments
  • 142 likes
  • Android
  • Fixed
  • 7611 Views
  • 128 comments
  • 142 votes

[Accounts] Link missing in email change confirmation email

From my perspective this is more of a bug report but I did not find a better way to report it. I was inquired to verify my account and got a verification mail apparently without any link as the button seemed to be ommited by my browser / webclient (h...

  • Casual Listener
  • From my perspective this is more of a bug report but I did not find a better way to report it.   I was inquired to verify my account and got a verification mail apparently without any link a...
  • HorselessName
  • Regular
  • 926 Views
  • 4 comments
  • 6 likes
  • Accounts
  • Fixed
  • 926 Views
  • 4 comments
  • 6 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 33655 Views
  • 283 comments
  • 396 likes
  • iOS
  • Fixed
  • 33655 Views
  • 283 comments
  • 396 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • chadpanther
  • Newbie
  • 11903 Views
  • 107 comments
  • 89 likes
  • Android
  • Fixed
  • 11903 Views
  • 107 comments
  • 89 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing.  Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through...
  • mitchluvscindy
  • Casual Listener
  • 16760 Views
  • 161 comments
  • 126 likes
  • iOS
  • Fixed
  • 16760 Views
  • 161 comments
  • 126 votes

Issue with Submit a song to editors?

Is anyone else having trouble entering city data into 'Search Cities' tab when trying to submit a song to Spotify editors? When I get to that point there are no dropdown choices so I can't complete the required field. Pain!

  • Music Fan
  • Is anyone else having trouble entering city data into 'Search Cities' tab when trying to submit a song to Spotify editors?   When I get to that point there are no dropdown choices so I can't c...
  • Yordan
  • Moderator
  • 4102 Views
  • 26 comments
  • 12 likes
  • Technical Problem.
  • Fixed
  • 4102 Views
  • 26 comments
  • 12 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • ashes20ashes
  • Newbie
  • 2943 Views
  • 11 comments
  • 14 likes
  • Subscriptions
  • Fixed
  • 2943 Views
  • 11 comments
  • 14 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • Not applicable
  • 149480 Views
  • 255 comments
  • 496 likes
  • Mobile
  • Fixed
  • 149480 Views
  • 255 comments
  • 496 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Grace_23
  • Newbie
  • 145079 Views
  • 617 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 145079 Views
  • 617 comments
  • 1857 votes

Spotify Search Engine always brings up "No Results"

Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865 Happens on Mobile (Android) and Windows (Desktop)

  • Regular
  • Same issue as https://community.spotify.com/t5/Desktop-Windows/Spotify-Search-Engine-always-brings-up-quot-No-Results-quot/m-p/4532190#M62865 Happens on Mobile (Android) and Windows (Desktop)
  • macmilla
  • Casual Listener
  • 8736 Views
  • 33 comments
  • 34 likes
  • Fixed
  • 8736 Views
  • 33 comments
  • 34 votes

Issues accessing the web player

Hey folks, We're seeing reports that users are unable to access the web player and are seeing error messages like "upstream request timeout" and "upstream connect error or disconnect/reset before headers. reset reason: overflow"

  • Moderator
  • Moderator
  • Hey folks,   We're seeing reports that users are unable to access the web player and are seeing error messages like "upstream request timeout" and "upstream connect error or disconnect/reset...
  • Gracia32
  • Newbie
  • 9862 Views
  • 28 comments
  • 18 likes
  • Other
  • Fixed
  • 9862 Views
  • 28 comments
  • 18 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • 1178085537
  • Newbie
  • 11158 Views
  • 81 comments
  • 148 likes
  • Content Questions
  • Fixed
  • 11158 Views
  • 81 comments
  • 148 votes