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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Your Episodes, Remove finished episodes after playing doesn't work

Hey folks, We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or via auto-download. Streamed episodes are still removed from Your ...

Moderator

Moderator

Hey folks,   We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or v...

Brit0sh1

Newbie

13630 Views

67 comments

46 likes

Your Library
Under investigation
  • 13630 Views
  • 67 comments
  • 46 votes

[Android] Playlists not loading

We're seeing reports from users that self-created playlists (including Liked Songs) won’t load on Android devices. This mostly seems to be happening to Samsung devices, both on mobile and tablet.

Moderator

Moderator

We're seeing reports from users that self-created playlists (including Liked Songs) won’t load on Android devices. This mostly seems to be happening to Samsung devices, both on mobile and tablet.

Yuniepie

Newbie

4378 Views

20 comments

22 likes

Android
Mobile
Under investigation
  • 4378 Views
  • 20 comments
  • 22 votes

CarPlay shows the previous track's album artwork

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

Moderator

Moderator

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

OldThinkerTube

Visitor

41772 Views

138 comments

382 likes

iOS
Other
Under investigation
  • 41772 Views
  • 138 comments
  • 382 votes

Unable to Join Family Plan

Hey folks! Some of you may notice that there are some issues when adding new members to your Family plans. This is on our radar and it's being looked into.

Moderator

Moderator

Hey folks!   Some of you may notice that there are some issues when adding new members to your Family plans. This is on our radar and it's being looked into.

zying

Newbie

11355 Views

30 comments

76 likes

Accounts
Premium family
Fixed
  • 11355 Views
  • 30 comments
  • 76 votes

Unable to remove local files from Liked songs

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.

Moderator

Moderator

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.  

andrewr26

Newbie

4413 Views

7 comments

3 likes

Other
Under investigation
  • 4413 Views
  • 7 comments
  • 3 votes

Apple Watch redirects to iPhone when selected as playback device

We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.

Moderator

Moderator

We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.

Tibooox

Visitor

8466 Views

13 comments

0 likes

iOS
Fixed
  • 8466 Views
  • 13 comments
  • 0 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

KSD73

Visitor

20442 Views

57 comments

34 likes

Other
Under investigation
  • 20442 Views
  • 57 comments
  • 34 votes

Autoplay/ Radio not working properly

Hey folks! You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from.Generated radio playlists may also get affected. This is being looked into.

Moderator

Moderator

Hey folks!   You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from. Generated radio playlists may also ...

Arjulaad7

Regular

3769 Views

22 comments

24 likes

Your Library
Fixed
  • 3769 Views
  • 22 comments
  • 24 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

h4040

Roadie

14383 Views

54 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 14383 Views
  • 54 comments
  • 64 votes

Google Cast/ Chromecast devices unavailable for Spotify Connect

Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is ...

marcoshalano

Music Fan

40828 Views

201 comments

225 likes

Android
Other
Fixed
  • 40828 Views
  • 201 comments
  • 225 votes

[TV] Audio cuts out for a few seconds then comes back

Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, th...

Moderator

Moderator

Hey folks!   We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. T...

Gato81

Newbie

15062 Views

98 comments

22 likes

Android
Your Library
Not Right Now
  • 15062 Views
  • 98 comments
  • 22 votes

Saved tracks not showing up on DJ platforms

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

Moderator

Moderator

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

MihailY

Moderator

22452 Views

81 comments

82 likes

Other
Fixed
  • 22452 Views
  • 81 comments
  • 82 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Noguri

Roadie

9929 Views

25 comments

36 likes

Other
Not Right Now
  • 9929 Views
  • 25 comments
  • 36 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

Pheyles

Newbie

42037 Views

170 comments

319 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Not Right Now
  • 42037 Views
  • 170 comments
  • 319 votes

Smart Shuffle feature missing on playlists

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Moderator

Moderator

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

L0ckkkk

Newbie

14948 Views

43 comments

19 likes

Other
Fixed
  • 14948 Views
  • 43 comments
  • 19 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

officialfred

Newbie

8984 Views

14 comments

2 likes

Desktop
Mobile
Fixed
  • 8984 Views
  • 14 comments
  • 2 votes

Custom Order sorting option missing inside folders

We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

Moderator

Moderator

We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

Jacko5551

Casual Listener

11965 Views

93 comments

0 likes

Mobile
Fixed
  • 11965 Views
  • 93 comments
  • 0 votes

Downtime May 13th: Support Site not working

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".

Moderator

Moderator

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up". 

Benjamin781

Newbie

7510 Views

5 comments

2 likes

Other
Fixed
  • 7510 Views
  • 5 comments
  • 2 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Yordan

Moderator

12236 Views

45 comments

45 likes

iOS
Fixed
  • 12236 Views
  • 45 comments
  • 45 votes

Playback stops after a track ends

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops. For some users, it prompts them to play while they’re offline. This seems to happen on a variety of devices.

Moderator

Moderator

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops.   For some users, it prompts them to play while they...

rowvh

Newbie

30445 Views

57 comments

99 likes

Desktop
Mobile
Other
Fixed
  • 30445 Views
  • 57 comments
  • 99 votes