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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • guyhankss
  • Newbie
  • 7000 Views
  • 232 comments
  • 23 likes
  • iOS
  • Under investigation
  • 7000 Views
  • 232 comments
  • 23 votes

[Android] App crashing when loading playlists

Hey folks! You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local files. We're currently looking into this but, in the meantime...

  • Moderator
  • Moderator
  • Hey folks!   You may have noticed that your Android apps might crash when you attempt opening your playlists. We've investigated this and found out that this may happen if they include local...
  • Szpotifáj
  • Visitor
  • 15167 Views
  • 37 comments
  • 47 likes
  • Android
  • Under investigation
  • 15167 Views
  • 37 comments
  • 47 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

  • Moderator
  • Moderator
  • We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
  • motustraining
  • Visitor
  • 6897 Views
  • 22 comments
  • 23 likes
  • Accounts
    Premium family
  • Fixed
  • 6897 Views
  • 22 comments
  • 23 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • zebramanXY
  • Regular
  • 34776 Views
  • 161 comments
  • 306 likes
  • Your Library
  • Under investigation
  • 34776 Views
  • 161 comments
  • 306 votes

[Mac Desktop] Can't Play Current Song Error Message

Plan: Premium for Students I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on my laptop. I will play a song and it will play the entire song except fo...

  • Casual Listener
  • Plan: Premium for Students   I have a MacBook Pro with macOS Catalina Version 10.15.6. For about the past month I have been getting an error message when trying to play Spotify on ...
  • duckson64
  • Newbie
  • 53608 Views
  • 105 comments
  • 139 likes
  • Desktop
    Mac
  • Not Right Now
  • 53608 Views
  • 105 comments
  • 139 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • Nyados
  • Newbie
  • 25814 Views
  • 187 comments
  • 309 likes
  • Desktop
  • Under investigation
  • 25814 Views
  • 187 comments
  • 309 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Doctor_Tyranny1
  • Newbie
  • 72338 Views
  • 364 comments
  • 681 likes
  • Android
  • Under investigation
  • 72338 Views
  • 364 comments
  • 681 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • Lakerman
  • Newbie
  • 5079 Views
  • 57 comments
  • 60 likes
  • Other
  • Under investigation
  • 5079 Views
  • 57 comments
  • 60 votes

Your Sound Capsule isn't updating

We're seeing reports that the Your Sound Capsule is not updating. Some users also mention that this first started around 3rd of Feb 2025.

  • Moderator
  • Moderator
  • We're seeing reports that the Your Sound Capsule is not updating. Some users also mention that this first started around 3rd of Feb 2025.
  • moonwalk3rr
  • Newbie
  • 1587 Views
  • 22 comments
  • 1 likes
  • Other
  • Fixed
  • 1587 Views
  • 22 comments
  • 1 votes

Downtime 03/03/2025: Playback issues on multiple devices

We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.

  • Moderator
  • Moderator
  • We've received reports about playback issues where the app doesn't initiate the playback. This seems to affect all platforms.
  • Leonorquiza
  • Newbie
  • 42489 Views
  • 37 comments
  • 77 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 42489 Views
  • 37 comments
  • 77 votes

App not working on Volvo and Polestar cars

We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer works, or the app UI has changed and it is no longer rec...

  • Moderator
  • Moderator
  • We've gotten reports that some Volvo and Polestars car users are experiencing issues with the Spotify app after an update. Some mention that Google Voice Assistant control for Spotify no longer w...
  • roodik
  • Newbie
  • 11660 Views
  • 55 comments
  • 54 likes
  • Other
  • Fixed
  • 11660 Views
  • 55 comments
  • 54 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • markegge
  • Newbie
  • 24140 Views
  • 144 comments
  • 388 likes
  • Other
  • Under investigation
  • 24140 Views
  • 144 comments
  • 388 votes

Premium users hearing ads

We've received reports that active Premium users are hearing ads interrupting their listening experience.

  • Moderator
  • Moderator
  • We've received reports that active Premium users are hearing ads interrupting their listening experience.
  • Novy
  • Moderator
  • 80578 Views
  • 931 comments
  • 1850 likes
  • Premium
  • Fixed
  • 80578 Views
  • 931 comments
  • 1850 votes

Recently played artists section not updating

We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.

  • Moderator
  • Moderator
  • We've been seeing reports from users that the recently played artists on their profile are not updating, while recently played in listening history is working as expected.
  • AlejaR
  • Moderator
  • 48416 Views
  • 385 comments
  • 261 likes
  • Accounts
    Other
  • Fixed
  • 48416 Views
  • 385 comments
  • 261 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • sheasmart
  • Casual Listener
  • 39209 Views
  • 82 comments
  • 317 likes
  • iOS
  • Fixed
  • 39209 Views
  • 82 comments
  • 317 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • Skuzbukit
  • Newbie
  • 50204 Views
  • 308 comments
  • 417 likes
  • Other
  • Not Right Now
  • 50204 Views
  • 308 comments
  • 417 votes

Downloading on Apple Watch stuck at first song

Hey folks, We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. If you’re experiencing this issue, make sure to add your +VOTE...

  • Spotify Legend
  • Hey folks,   We're receiving reports that some users are unable to download music for offline listening on their Apple Watches. The download is stuck on the first song and doesn't progress. ...
  • goyongj
  • Newbie
  • 182210 Views
  • 331 comments
  • 749 likes
  • Other
  • Not Right Now
  • 182210 Views
  • 331 comments
  • 749 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • neutral0
  • Newbie
  • 31167 Views
  • 218 comments
  • 324 likes
  • Other
  • Fixed
  • 31167 Views
  • 218 comments
  • 324 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

  • Moderator
  • Moderator
  • We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...
  • csokischili
  • Newbie
  • 2939 Views
  • 23 comments
  • 16 likes
  • Android
  • Not Right Now
  • 2939 Views
  • 23 comments
  • 16 votes

Issues with playing tunes outside of Liked Songs or playlists on the desktop app

Hey there, We're aware of issues with playing songs outside of the Liked Songs collection or playlists. This is being investigated.

  • Spotify Legend
  • Hey there,   We're aware of issues with playing songs outside of the Liked Songs collection or playlists.   This is being investigated.
  • Grakky
  • Music Fan
  • 65554 Views
  • 581 comments
  • 121 likes
  • Desktop (Windows)
  • Fixed
  • 65554 Views
  • 581 comments
  • 121 votes