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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Error when opening Podcast Charts in iOS devices

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. The exact error messages reads: "Couldn't Open Link. Spotify can't open this type of link on this device."

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  • Moderator
  • Moderator
  • Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42.    The exact error messages reads: "Couldn't Open Link. Spotify can't ope...
  • Kiril
  • Moderator
  • 127 Views
  • 3 comments
  • 1 likes
  • iOS
  • Under investigation
  • 127 Views
  • 3 comments
  • 1 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • isaacortes99
  • Newbie
  • 2252 Views
  • 59 comments
  • 34 likes
  • iOS
  • Under investigation
  • 2252 Views
  • 59 comments
  • 34 votes

Sporadic issues with the app mainly affecting Playback and Search features

Hi there! We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.

  • Moderator
  • Moderator
  • Hi there!  We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.
  • Novy
  • Moderator
  • 368 Views
  • 7 comments
  • 2 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Fixed
  • 368 Views
  • 7 comments
  • 2 votes

[Downtime 20th June 2022] Users from Brazil are unable to pay for Premium

Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions. After entering their card details, they either get an error or the page reloads and asks for the payment details again.

erro image OI.png
  • Moderator
  • Moderator
  • Folks in Brazil using Nubank and Itaú banking services are saying that they're unable to pay for their subscriptions.   After entering their card details, they either get an error or th...
  • Kiril
  • Moderator
  • 140 Views
  • 2 comments
  • 1 likes
  • Subscriptions
  • Fixed
  • 140 Views
  • 2 comments
  • 1 votes

Radio playback issues

Hi everyone, We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.

  • Moderator
  • Moderator
  • Hi everyone,   We currently are receiving reports that the Radio feature based on Songs and Artists are unresponsive when pressing any song except the track that the Radio is based on.
  • 1265209501
  • Newbie
  • 826 Views
  • 17 comments
  • 14 likes
  • Mobile
  • Under investigation
  • 826 Views
  • 17 comments
  • 14 votes

Desktop app crashing on Windows after latest update

Hey folks,We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song. This issue happens on both versions of the app: the client one, as well as ...

  • Moderator
  • Moderator
  • Hey folks, We've received some reports mentioning that after the recent update, the Windows Desktop app is closing itself when logging in, during playback or finishing a song.  This issue...
  • Janturaa
  • Newbie
  • 11560 Views
  • 203 comments
  • 369 likes
  • Desktop (Windows)
  • Under investigation
  • 11560 Views
  • 203 comments
  • 369 votes

Downtime 8th Jun. 2022: Issues with playback on external devices.

We've seen reports about some playback disruptions on smart speakers, other external devices and the web player.

  • Moderator
  • Moderator
  • We've seen reports about some playback disruptions on smart speakers, other external devices and the web player.
  • Dian
  • Moderator
  • 856 Views
  • 4 comments
  • 0 likes
  • Other
  • Fixed
  • 856 Views
  • 4 comments
  • 0 votes

June 6th 22: Discover Weekly updated with same songs as last week

Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.

  • Moderator
  • Moderator
  • Folks are reporting that their Discover Weekly playlists were updated with the same songs as last week. In some instances, Discover Weekly doesn't seem updated at all.
  • mfr637
  • Newbie
  • 1063 Views
  • 22 comments
  • 17 likes
  • Content Questions
  • Fixed
  • 1063 Views
  • 22 comments
  • 17 votes

Random podcasts are unplayable

We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music though.

  • Moderator
  • Moderator
  • We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music ...
  • Novy
  • Moderator
  • 1356 Views
  • 19 comments
  • 27 likes
  • Other
  • Fixed
  • 1356 Views
  • 19 comments
  • 27 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • Bryan69
  • Regular
  • 7486 Views
  • 60 comments
  • 113 likes
  • Android
  • Under investigation
  • 7486 Views
  • 60 comments
  • 113 votes

Downtime 30th May 2022: Temporarily unable to use "Download your data"

We have received reports form users that they're having troubles with the Download your data function in their Privacy tab. Upon trying to download they are faced with a "Oops. Guitar string snapped." error message. In addition, it seems multiple not...

  • Moderator
  • Moderator
  • We have received reports form users that they're having troubles with the Download your data function in their Privacy tab. Upon trying to download they are faced with a "Oops. Guitar string snappe...
  • Mario
  • Moderator
  • 310 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 310 Views
  • 2 comments
  • 0 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affec...
  • Kiril
  • Moderator
  • 1951 Views
  • 49 comments
  • 19 likes
  • iOS
    Other
  • Fixed
  • 1951 Views
  • 49 comments
  • 19 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • vickyg2
  • Newbie
  • 19434 Views
  • 187 comments
  • 321 likes
  • Android
  • Under investigation
  • 19434 Views
  • 187 comments
  • 321 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue,...
  • Baum1996
  • Newbie
  • 21227 Views
  • 194 comments
  • 252 likes
  • iOS
  • Fixed
  • 21227 Views
  • 194 comments
  • 252 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Moderator
  • Moderator
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • SaphWolf
  • Newbie
  • 2870 Views
  • 35 comments
  • 97 likes
  • Content Questions
  • Under investigation
  • 2870 Views
  • 35 comments
  • 97 votes

Discover Weekly not playing, and endlessly loads

We've received reports about Discover Weekly not playing for some folks, and it also seem to endlessly load.

  • Moderator
  • Moderator
  • We've received reports about Discover Weekly not playing for some folks, and it also seem to endlessly load.
  • Mario
  • Moderator
  • 1108 Views
  • 13 comments
  • 14 likes
  • Your Library
  • Fixed
  • 1108 Views
  • 13 comments
  • 14 votes

Current April 2022 Premium offer activates one month instead of the expected three

We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three.

  • Moderator
  • Moderator
  •   We've received some reports from previous Premium users trying to avail our current offer for them, that the received Premium period is one month instead of three. 
  • Mario
  • Moderator
  • 1339 Views
  • 10 comments
  • 12 likes
  • accounts
    Subscriptions
  • Fixed
  • 1339 Views
  • 10 comments
  • 12 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Moderator
  • Moderator
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.   &nbs...
  • Vasil
  • Moderator
  • 117637 Views
  • 848 comments
  • 2300 likes
  • Android
  • Fixed
  • 117637 Views
  • 848 comments
  • 2300 votes

Liking songs doesn't sync between the mobile and the desktop app

We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the liked songs on the mobile app). This is being investigate...

  • Moderator
  • Moderator
  • We've received reports that when liking song from the mobile app, it won't appear in the Liked Songs on the desktop app and vice versa (liking a song from the desktop app doesn't add it to the l...
  • JMR8000
  • Visitor
  • 8507 Views
  • 105 comments
  • 289 likes
  • Your Library
  • Fixed
  • 8507 Views
  • 105 comments
  • 289 votes

Local Files not appearing on Android

Hey folks, We've received some reports that imported Local Files on Android aren't showing up on. Most reports come from devices with versions of Android 9. To prevent any confusions, keep in mind that this is different from the regular Local Files s...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that imported Local Files  on  Android aren't showing up on.  Most reports come from devices with versions of Android 9.   ...
  • Novy
  • Moderator
  • 2641 Views
  • 24 comments
  • 30 likes
  • Android
  • Under investigation
  • 2641 Views
  • 24 comments
  • 30 votes