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Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

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Forum Posts

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...
  • malvinbruku
  • Newbie
  • 1065 Views
  • 19 comments
  • 15 likes
  • Android
  • Under investigation
  • 1065 Views
  • 19 comments
  • 15 votes

Downtime June 12th: Several Spotify services are down

Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.

  • Moderator
  • Moderator
  • Hey folks! We've been getting reports about issues with login, playback and the Support site. This is now being looked into.
  • 31r72oiavv6zvtjkpl3i
  • Newbie
  • 8413 Views
  • 53 comments
  • 55 likes
  • Other
  • Fixed
  • 8413 Views
  • 53 comments
  • 55 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.

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  • Moderator
  • Moderator
  • We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.  
  • jackycj
  • Newbie
  • 2504 Views
  • 55 comments
  • 18 likes
  • Premium family
  • Under investigation
  • 2504 Views
  • 55 comments
  • 18 votes

Gear icon in Your Episodes is unresponsive

We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on. This seems to affect the Android mobile app only.

  • Moderator
  • Moderator
  • We’re seeing reports that the gear icon in Your Episodes section becomes unresponsive when clicked on.   This seems to affect the Android mobile app only.
  • Karnaplosky
  • Casual Listener
  • 4240 Views
  • 57 comments
  • 48 likes
  • Your Library
  • Fixed
  • 4240 Views
  • 57 comments
  • 48 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

  • Moderator
  • Moderator
  • We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
  • Yordan
  • Moderator
  • 9807 Views
  • 37 comments
  • 97 likes
  • iOS
  • Fixed
  • 9807 Views
  • 37 comments
  • 97 votes

"My Shazam Tracks" playlist doesn't sync/add all shazamed tracks

Plan; Premium Country: New Zealand It's the same on all my devices - whether Apple or Android My Question or Issue I've been using the automatic sync function where songs I have shazamed show up automatically in the 'My Shazams Playlist'. They stoppe...

  • Casual Listener
  • Plan; Premium Country: New Zealand   It's the same on all my devices - whether Apple or Android    My Question or Issue   I've been using the automatic sync fun...
  • MyrdhinBZH
  • Newbie
  • 104473 Views
  • 193 comments
  • 323 likes
  • Other
  • Not Right Now
  • 104473 Views
  • 193 comments
  • 323 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

  • Moderator
  • Moderator
  • Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...
  • donkerrigan
  • Regular
  • 33746 Views
  • 163 comments
  • 473 likes
  • Other
  • Under investigation
  • 33746 Views
  • 163 comments
  • 473 votes

Users getting a black screen when trying to watch music videos on full screen

We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.

  • Moderator
  • Moderator
  • We've received reports from Windows users who are getting a black screen when trying to watch videos in full screen mode on the desktop app.
  • Vasil
  • Moderator
  • 3534 Views
  • 41 comments
  • 20 likes
  • Desktop
  • Fixed
  • 3534 Views
  • 41 comments
  • 20 votes

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices only.
  • Maria
  • Moderator
  • 19986 Views
  • 154 comments
  • 304 likes
  • iOS
  • Fixed
  • 19986 Views
  • 154 comments
  • 304 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

  • Moderator
  • Moderator
  • We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...
  • HungieBadger
  • Newbie
  • 31234 Views
  • 177 comments
  • 193 likes
  • Other
  • Not Right Now
  • 31234 Views
  • 177 comments
  • 193 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • mrjeepin82
  • Newbie
  • 59683 Views
  • 312 comments
  • 426 likes
  • Other
  • Not Right Now
  • 59683 Views
  • 312 comments
  • 426 votes

Playback issues: Songs going silent on Android app

We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where the song went silent. Some users noticed that the issue d...

  • Moderator
  • Moderator
  • We've received reports from Android users that the progress bar of a song keeps moving but there's no sound coming out. When the app is restarted, the progress bar goes back to the point where t...
  • Dax618
  • Newbie
  • 90802 Views
  • 398 comments
  • 765 likes
  • Android
  • Under investigation
  • 90802 Views
  • 398 comments
  • 765 votes

Downtime May 16: Android apps crashing

Hey folks! Some of you may currently experience an issue with your Android apps closing out when tapping on the Now Playing bar. This is being looked into and we'll keep you posted in this thread

  • Moderator
  • Moderator
  • Hey folks! Some of you may currently experience an issue with your Android apps closing out when tapping on the Now Playing bar. This is being looked into and we'll keep you posted in this threa...
  • Alexanm
  • Newbie
  • 8816 Views
  • 172 comments
  • 54 likes
  • Android
  • Fixed
  • 8816 Views
  • 172 comments
  • 54 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

  • Moderator
  • Moderator
  • Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.
  • OliverParmaline
  • Newbie
  • 7488 Views
  • 135 comments
  • 10 likes
  • Other
  • Fixed
  • 7488 Views
  • 135 comments
  • 10 votes

[Desktop] Recently Played section not updating anymore

Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the desktop app and the issue occurs whatever other laptop I u...

  • Visitor
  • Hi team, For any reason, the Mac Desktop "Recently Played" section doesn't get refreshed. The one of the web player of the iOS app works perfectly. I already did a clean reinstallation of the d...
  • N276gf
  • Newbie
  • 47399 Views
  • 147 comments
  • 914 likes
  • Not Right Now
  • 47399 Views
  • 147 comments
  • 914 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

  • Moderator
  • Moderator
  • We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.
  • Joan
  • Moderator
  • 4185 Views
  • 28 comments
  • 47 likes
  • Other
  • Fixed
  • 4185 Views
  • 28 comments
  • 47 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • kellzilla
  • Newbie
  • 45728 Views
  • 220 comments
  • 357 likes
  • Your Library
  • Fixed
  • 45728 Views
  • 220 comments
  • 357 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

  • Moderator
  • Moderator
  • We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...
  • AngeDEnfer
  • Newbie
  • 17379 Views
  • 120 comments
  • 216 likes
  • Android
  • Fixed
  • 17379 Views
  • 120 comments
  • 216 votes

[Sonos] Spotify randomly starts playing another song

We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices. This can usually be observed at night, where after several hours of playing the correct track (fo...

  • Moderator
  • Moderator
  • We've received reports about the app interrupting the currently playing song and instead reverting to a previously queued / random one on Sonos devices.   This can usually be observed a...
  • Ashleypriceofficial
  • Newbie
  • 2618 Views
  • 2 comments
  • 22 likes
  • Other
  • Under investigation
  • 2618 Views
  • 2 comments
  • 22 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 
  • kammcami
  • Visitor
  • 15079 Views
  • 81 comments
  • 118 likes
  • Other
  • Under investigation
  • 15079 Views
  • 81 comments
  • 118 votes