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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Google Cast/ Chromecast devices unavailable for Spotify Connect

Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is ...

yobi

Casual Listener

23447 Views

157 comments

181 likes

Android
Other
Under investigation
  • 23447 Views
  • 157 comments
  • 181 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

12130647605

Newbie

4874 Views

44 comments

43 likes

iOS
Under investigation
  • 4874 Views
  • 44 comments
  • 43 votes

Discover Weekly playlist is blank or missing entirely

We're seeing reports from users whose Discover Weekly playlist is blank, empty or just missing entirely. Attempting to open the playlist results in a "This content is no longer available" error.

Moderator

Moderator

We're seeing reports from users whose Discover Weekly playlist is blank, empty or just missing entirely. Attempting to open the playlist results in a "This content is no longer available" error. &n...

MihailY

Moderator

1982 Views

11 comments

22 likes

Desktop
Mobile
Your Library
Fixed
  • 1982 Views
  • 11 comments
  • 22 votes

Unable to Join Family Plan

Hey folks! Some of you may notice that there are some issues when adding new members to your Family plans. This is on our radar and it's being looked into.

Moderator

Moderator

Hey folks!   Some of you may notice that there are some issues when adding new members to your Family plans. This is on our radar and it's being looked into.

piroxicam

Regular

3603 Views

20 comments

68 likes

Accounts
Premium family
Under investigation
  • 3603 Views
  • 20 comments
  • 68 votes

Downtime May 12th, 2026: Some services are down

Hey everyone! We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated. Cheers.

Moderator

Moderator

Hey everyone!   We've received some reports mentioning that the app, support site and the Web Player are slow or not working properly. This is being investigated.   Cheers.

VALUBLUE

Newbie

78540 Views

43 comments

297 likes

Other
Fixed
  • 78540 Views
  • 43 comments
  • 297 votes

Your Episodes, Remove finished episodes after playing doesn't work

Hey folks, We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or via auto-download. Streamed episodes are still removed from Your ...

Moderator

Moderator

Hey folks,   We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or v...

Mystifiedcube

Newbie

7563 Views

62 comments

41 likes

Your Library
Under investigation
  • 7563 Views
  • 62 comments
  • 41 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Sydknee_c

Visitor

24514 Views

143 comments

10 likes

Other
Fixed
  • 24514 Views
  • 143 comments
  • 10 votes

Smart Shuffle feature missing on playlists

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Moderator

Moderator

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Matoska6

Newbie

7149 Views

41 comments

19 likes

Other
Fixed
  • 7149 Views
  • 41 comments
  • 19 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

Lilbabe87

Visitor

37665 Views

162 comments

316 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Not Right Now
  • 37665 Views
  • 162 comments
  • 316 votes

Playback stops after a track ends

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops. For some users, it prompts them to play while they’re offline. This seems to happen on a variety of devices.

Moderator

Moderator

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops.   For some users, it prompts them to play while they...

Kozmeowski

Newbie

18194 Views

56 comments

99 likes

Desktop
Mobile
Other
Fixed
  • 18194 Views
  • 56 comments
  • 99 votes

Downtime May 13th: Support Site not working

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".

Moderator

Moderator

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up". 

michael9111

Newbie

775 Views

3 comments

2 likes

Other
Fixed
  • 775 Views
  • 3 comments
  • 2 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

Samppa3

Roadie

2406 Views

9 comments

2 likes

Desktop
Mobile
Fixed
  • 2406 Views
  • 9 comments
  • 2 votes

Android's app beta version 9.0.48 crashing

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something went wrong” is shown. It’s as if Spotify is offlin...

Moderator

Moderator

We've received reports about the latest beta version 9.0.48 being unstable. The app may crash when opening Your Library, and playlists, albums and artist pages won’t load: an error message “something...

ScotchBonnet

Newbie

43849 Views

125 comments

216 likes

Android
Fixed
  • 43849 Views
  • 125 comments
  • 216 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

jseverin

Newbie

18766 Views

55 comments

33 likes

Other
Under investigation
  • 18766 Views
  • 55 comments
  • 33 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

Loneliest_Cabin

Spotify

23942 Views

56 comments

50 likes

Your Library
Fixed
  • 23942 Views
  • 56 comments
  • 50 votes

Plan managers unable to remove members

We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan. The error message "There is a problem, please try again later" appears when trying to remove a member.

Moderator

Moderator

We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan.   The error message "There is a problem, please try again later" appear...

DanUK

Newbie

2847 Views

22 comments

24 likes

Premium family
Fixed
  • 2847 Views
  • 22 comments
  • 24 votes

Custom Order sorting option missing inside folders

We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

Moderator

Moderator

We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

ismyhol

Casual Listener

4013 Views

90 comments

0 likes

Mobile
Fixed
  • 4013 Views
  • 90 comments
  • 0 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

Olas4

Newbie

11624 Views

53 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 11624 Views
  • 53 comments
  • 64 votes

[TV] Audio cuts out for a few seconds then comes back

Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, th...

Moderator

Moderator

Hey folks!   We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. T...

annwind

Newbie

9165 Views

91 comments

21 likes

Android
Your Library
Not Right Now
  • 9165 Views
  • 91 comments
  • 21 votes

Playlist in a bottle 2023 not showing up

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024.This is currently being looked into.

Moderator

Moderator

We've been getting reports that some users are unable to access the Playlist in a bottle 2023 they made to be unlocked in 2024. This is currently being looked into.

music104

Newbie

9040 Views

43 comments

5 likes

Other
Not An Issue
  • 9040 Views
  • 43 comments
  • 5 votes