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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

WSReception

Newbie

91917 Views

321 comments

443 likes

Other
Not Right Now
  • 91917 Views
  • 321 comments
  • 443 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Johamus

Newbie

10377 Views

27 comments

37 likes

Other
Not Right Now
  • 10377 Views
  • 27 comments
  • 37 votes

Unable to remove local files from Liked songs

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.

Moderator

Moderator

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.  

MihailY

Moderator

12095 Views

11 comments

3 likes

Other
Not Right Now
  • 12095 Views
  • 11 comments
  • 3 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

1q3er5

Newbie

16321 Views

17 comments

2 likes

Desktop
Mobile
Fixed
  • 16321 Views
  • 17 comments
  • 2 votes

Spotify not playing on Android devices

We’ve been receiving reports from Android users on 9.1.56.571 who say that the Spotify mobile app won't play on their devices. The Play button only appears as loading or just doesn't play, while there is no error message. The progress bar doesn't mov...

Moderator

Moderator

We’ve been receiving reports from Android users on 9.1.56.571 who say that the Spotify mobile app won't play on their devices. The Play button only appears as loading or just doesn't play, while ther...

MihailY

Moderator

21268 Views

101 comments

299 likes

Android
Mobile
Fixed
  • 21268 Views
  • 101 comments
  • 299 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

lunaali

Visitor

22038 Views

62 comments

37 likes

Other
Under investigation
  • 22038 Views
  • 62 comments
  • 37 votes

Downtime June 16th: Spotify not loading or showing error messages

Hey folks, We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant teams are aware of this situation and working on a fix. Stay tu...

Moderator

Moderator

Hey folks,   We're receiving reports where the app is showing different errors (103, something went wrong) mostly on the desktop but other clients seem to be affected as well. The relevant t...

keithgilligan

Newbie

5778 Views

23 comments

4 likes

Other
Fixed
  • 5778 Views
  • 23 comments
  • 4 votes

Your Episodes, Remove finished episodes after playing doesn't work

Hey folks, We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or via auto-download. Streamed episodes are still removed from Your ...

Moderator

Moderator

Hey folks,   We've been getting reports that the setting to remove finished episodes from the Your Episodes list no longer works for podcasts that have been downloaded either manually or v...

jp210173

Newbie

16275 Views

73 comments

55 likes

Your Library
Under investigation
  • 16275 Views
  • 73 comments
  • 55 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

1118549826

Newbie

20103 Views

47 comments

45 likes

iOS
Fixed
  • 20103 Views
  • 47 comments
  • 45 votes

Issues with Spotify services (login, subscription status, etc.)

Hey folks! We're currently looking into an issue that is affecting some of our services and you may have noticed some things looking out of order on your accounts.In case you're experiencing login issues, odd changes to your subscription status, you'...

Moderator

Moderator

Hey folks!   We're currently looking into an issue that is affecting some of our services and you may have noticed some things looking out of order on your accounts. In case you're experi...

lucisallum

Newbie

2497 Views

8 comments

3 likes

Other
Fixed
  • 2497 Views
  • 8 comments
  • 3 votes

[TV] Audio cuts out for a few seconds then comes back

Hey folks! We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. This happens sporadically and based on the examples we’ve got, th...

Moderator

Moderator

Hey folks!   We have several reports from users with audio issues while streaming on their TV. The sound occasionally cuts out and pauses for a brief second, then resumes back to normal. T...

Gato81

Newbie

17814 Views

108 comments

23 likes

Android
Your Library
Not Right Now
  • 17814 Views
  • 108 comments
  • 23 votes

Google Cast/ Chromecast devices unavailable for Spotify Connect

Hey folks! We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is being looked into.

Moderator

Moderator

Hey folks!   We've been made aware of reports from Android users indicating that Spotify Connect experiences issues showing available Google Cast /Chromecast speaker devices. This is ...

Alexis_4i17

Newbie

51426 Views

202 comments

225 likes

Android
Other
Fixed
  • 51426 Views
  • 202 comments
  • 225 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

camilacsilvestre

Casual Listener

47599 Views

176 comments

322 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Not Right Now
  • 47599 Views
  • 176 comments
  • 322 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

Francomo69_

Newbie

16650 Views

57 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 16650 Views
  • 57 comments
  • 64 votes

Autoplay/ Radio not working properly

Hey folks! You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from.Generated radio playlists may also get affected. This is being looked into.

Moderator

Moderator

Hey folks!   You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from. Generated radio playlists may also ...

Wakeondarocks

Newbie

11176 Views

25 comments

24 likes

Your Library
Fixed
  • 11176 Views
  • 25 comments
  • 24 votes

CarPlay shows the previous track's album artwork

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

Moderator

Moderator

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

BarryM52

Newbie

54254 Views

140 comments

386 likes

iOS
Other
Fixed
  • 54254 Views
  • 140 comments
  • 386 votes

[Desktop] Home page not loading

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?" This seems to occur only with the "All" section of the Home page - s...

Moderator

Moderator

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?"   This s...

Yordan

Moderator

9606 Views

7 comments

42 likes

Desktop
Fixed
  • 9606 Views
  • 7 comments
  • 42 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Moderator

Moderator

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Pewpewz

Newbie

21513 Views

33 comments

46 likes

Other
Fixed
  • 21513 Views
  • 33 comments
  • 46 votes

[Android] Playlists not loading

We're seeing reports from users that self-created playlists (including Liked Songs) won’t load on Android devices. This mostly seems to be happening to Samsung devices, both on mobile and tablet.

Moderator

Moderator

We're seeing reports from users that self-created playlists (including Liked Songs) won’t load on Android devices. This mostly seems to be happening to Samsung devices, both on mobile and tablet.

Maria

Moderator

11124 Views

19 comments

26 likes

Android
Mobile
Fixed
  • 11124 Views
  • 19 comments
  • 26 votes

Apple Watch redirects to iPhone when selected as playback device

We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.

Moderator

Moderator

We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.

Tibooox

Visitor

9387 Views

13 comments

0 likes

iOS
Fixed
  • 9387 Views
  • 13 comments
  • 0 votes