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Ongoing Issues

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Ongoing performance issues on iOS devices

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • thebertozz
  • Regular
  • 2489 Views
  • 53 comments
  • 48 likes
  • iOS
  • Under investigation
  • 2489 Views
  • 53 comments
  • 48 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • IndominusTaco
  • Visitor
  • 6742 Views
  • 217 comments
  • 72 likes
  • Desktop (Windows)
  • Under investigation
  • 6742 Views
  • 217 comments
  • 72 votes

Downtime December 5th, 2023: Some tracks won't play

Hey folks, We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received reports from users who are having trouble playing some tracks in the app. When a track is selected, playback does not start.   This is bein...
  • MattSuda
  • Spotify Star
  • 574 Views
  • 3 comments
  • 8 likes
  • Other
  • Fixed
  • 574 Views
  • 3 comments
  • 8 votes

Unable to log in on Android

We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.

  • Moderator
  • Moderator
  • We've received reports from Android users who are unable to log in to their Spotify accounts on their Android devices. An error message saying that the login details are incorrect is displayed.
  • Frucunse
  • Newbie
  • 1079 Views
  • 12 comments
  • 30 likes
  • Android
  • Under investigation
  • 1079 Views
  • 12 comments
  • 30 votes

Issue with storage option switching from SD Card to internal

Plan Premium Country US Device Moto X4 Operating System Android Pie My Question or Issue This happened with my last phone, Samsung S7 running Oreo (or whatever the most recent OS is) but it was fixed when I got the Moto X4. I like to keep a lot of so...

  • Casual Listener
  • Plan Premium Country US  Device Moto X4 Operating System Android Pie   My Question or Issue  This happened with my last phone, Samsung S7 running Oreo (or what...
  • IlIIlIIlllIlIIllI
  • Newbie
  • 41125 Views
  • 264 comments
  • 339 likes
  • Android
  • Not Right Now
  • 41125 Views
  • 264 comments
  • 339 votes

Screen will not rotate anymore on Now Playing view

PremiumCountryusaDeviceSamsung Galaxy 9+Operating SystemAndroid galaxy S9+ My Question or IssueWhen using my phone in the car I put it in a car holder. The holder is horizontal in order to have better view for navigation etc. I use spotify also a lot...

  • Casual Listener
  • Premium Country usa Device Samsung Galaxy 9+ Operating System Android galaxy S9+   My Question or Issue When using my phone in the car I put it in a car holder. The holder is horizontal...
  • ClarenceMak
  • Newbie
  • 41983 Views
  • 131 comments
  • 667 likes
  • Not Right Now
  • 41983 Views
  • 131 comments
  • 667 votes

Repeat One restarting midsong

We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.

  • Moderator
  • Moderator
  • We've received reports that if a song is on Repeat One it will not restart from the beginning but several seconds or minutes into the song. This occurs on all platforms.
  • mgoffin
  • Casual Listener
  • 3788 Views
  • 50 comments
  • 97 likes
  • Mobile
  • Under investigation
  • 3788 Views
  • 50 comments
  • 97 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • MNDrummer
  • Visitor
  • 13142 Views
  • 192 comments
  • 186 likes
  • Other
  • Under investigation
  • 13142 Views
  • 192 comments
  • 186 votes

Pressing Volume Down button sets volume to Max on Alexa speaker

We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobile phone.

  • Spotify Legend
  • We've received multiple reports that when playing Spotify on Alexa powered Smart Speakers via Spotify Connect the volume gets set to maximum when pressing the Volume Down button on the connected mobi...
  • Joerndieckmann
  • Newbie
  • 2883 Views
  • 42 comments
  • 11 likes
  • Mobile
  • Fixed
  • 2883 Views
  • 42 comments
  • 11 votes

Issues with Phone Number Log In

The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!

  • Moderator
  • Moderator
  • The error "Check your phone number" appears when a log-in with a phone number is attempted. This is now being looked into!
  • Vasil
  • Moderator
  • 313 Views
  • 4 comments
  • 1 likes
  • Accounts
  • Under investigation
  • 313 Views
  • 4 comments
  • 1 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • Koobertdoobert
  • Visitor
  • 4655 Views
  • 40 comments
  • 66 likes
  • Your Library
  • Under investigation
  • 4655 Views
  • 40 comments
  • 66 votes

Daily Mixes Don't Refresh, Change, or Update

My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a small number of songs in the other mixes. I continue to...

  • Music Fan
  • My Daily Mixes pretty much remain the same. They rarely update, playing the same songs ad nauseum. They are also not intuitive. The first daily mix is pretty accuarate, but I can only tolerate a smal...
  • cmjpockets
  • Newbie
  • 31074 Views
  • 100 comments
  • 107 likes
  • music
  • Not Right Now
  • 31074 Views
  • 100 comments
  • 107 votes

Ps4 app quick menu issues

PlanPremiumCountryUSADevicePs4 My Question or Issue So this issue started about yesterday (Oct 17th) and I assumed it was nothing at the time but the problem has still persisted which lead me to posting about it. Basically my liked songs section keep...

  • Casual Listener
  • Plan Premium Country USA Device Ps4   My Question or Issue   So this issue started about yesterday (Oct 17th) and I assumed it was nothing at the time but the problem has still per...
  • IVL
  • Newbie
  • 1087 Views
  • 14 comments
  • 5 likes
  • PS4
  • Under investigation
  • 1087 Views
  • 14 comments
  • 5 votes

"Connect to WiFi and wake device" when trying to use Alexa speaker group

PlanPremiumCountryUSADeviceMacBook Pro 18,1 + iPhoneOperating SystemLatest for both My Question or IssueSpotify Connect + Alexa has always has major issues and never reliable. Today's flavor of the week is this. All the devices in the group are awake...

Screenshot 2023-09-11 at 12.18.58 PM.png Screenshot 2023-09-11 at 12.23.29 PM.png
  • Regular
  • Plan Premium Country USA Device MacBook Pro 18,1 + iPhone Operating System Latest for both   My Question or Issue Spotify Connect + Alexa has always has major issues and never reliable...
  • Ivelina
  • Moderator
  • 1489 Views
  • 13 comments
  • 1 likes
  • Connect
  • Need more info
  • 1489 Views
  • 13 comments
  • 1 votes

Downtime November 29, 2023: Wrapped experience not loading

Hey folks, We're receiving reports that the web version of the 2023 Wrapped experience is not loading across multiple platforms.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports that the web version of the 2023 Wrapped experience is not loading across multiple platforms.
  • Novy
  • Moderator
  • 24378 Views
  • 163 comments
  • 750 likes
  • Other
  • Fixed
  • 24378 Views
  • 163 comments
  • 750 votes

Downtime November 28th, 2023: Web Player not loading

Hey folks, We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message. This is being investigated.

  • Spotify Star
  • Spotify Star
  • Hey folks,    We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see an error message.   ...
  • alien236
  • Regular
  • 2296 Views
  • 133 comments
  • 21 likes
  • Desktop
  • Fixed
  • 2296 Views
  • 133 comments
  • 21 votes

Random podcasts are unplayable

We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music though.

  • Moderator
  • Moderator
  • We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music ...
  • Chiscock
  • Visitor
  • 3763 Views
  • 20 comments
  • 27 likes
  • Other
  • Fixed
  • 3763 Views
  • 20 comments
  • 27 votes

Spotify Connect not working on multiple 3rd party devices

Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers. It's either possible to connect to the speaker using the Spotify Connect...

  • Spotify Legend
  • Recently there have been numerous reports that Spotify Connect is not working on 3rd party devices like wireless smart speakers, multiroom speakers, sound systems and receivers.  It's either p...
  • T_Abraham
  • Casual Listener
  • 54118 Views
  • 801 comments
  • 9 likes
  • Other
  • Fixed
  • 54118 Views
  • 801 comments
  • 9 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

  • Casual Listener
  • Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...
  • Colineeez
  • Visitor
  • 38021 Views
  • 26 comments
  • 11 likes
  • Not Right Now
  • 38021 Views
  • 26 comments
  • 11 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...
  • matthewpatty
  • Newbie
  • 4383 Views
  • 72 comments
  • 49 likes
  • Desktop (Mac)
  • Fixed
  • 4383 Views
  • 72 comments
  • 49 votes