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Ongoing Issues

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Forum Posts

Liked Songs not syncing across devices

Hey folks! We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player.

Moderator

MattH42

Newbie

53949 Views

268 comments

58 likes

Other
  • 53949 Views
  • 268 comments
  • 58 votes

Plan managers unable to remove members

We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan. The error message "There is a problem, please try again later" appears when trying to remove a member.

Moderator

We've been getting reports from Premium Family & Duo managers that they're unable to remove members from the plan.   The error message "There is a problem, please try again later" appear...

Msrsakib4

Newbie

167 Views

9 comments

4 likes

Premium family
Under investigation
  • 167 Views
  • 9 comments
  • 4 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...

desthepez94

Newbie

46631 Views

146 comments

640 likes

Other
Fixed
  • 46631 Views
  • 146 comments
  • 640 votes

Issues with using "Search" - keyboard does not appear automatically

We received several reports from users about "Search" not working as expected on Android: the keyboard does not appear automatically when tapping on the magnifying glass icon.

Moderator

We received several reports from users about "Search" not working as expected on Android: the keyboard does not appear automatically when tapping on the magnifying glass icon.

psygasm

Newbie

9081 Views

79 comments

81 likes

Android
Fixed
  • 9081 Views
  • 79 comments
  • 81 votes

CarPlay Playlists not loading

Hey everyone, We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library. This is being investigated.

Moderator

Hey everyone,    We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library.   ...

wookiee93

Newbie

8775 Views

131 comments

21 likes

Other
Under investigation
  • 8775 Views
  • 131 comments
  • 21 votes

Shared playlists & audiobooks not working on Kids/Managed accounts

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

Moderator

We’ve been receiving reports that playlists and audiobooks shared with Kids & Managed accounts are not playing. Some are seeing an error message saying “this is currently unavailable”.

DanOne11

Newbie

42488 Views

303 comments

212 likes

Premium family
Not Right Now
  • 42488 Views
  • 303 comments
  • 212 votes

Mix button not working

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

Moderator

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

MihailY

Moderator

131 Views

6 comments

4 likes

Other
Under investigation
  • 131 Views
  • 6 comments
  • 4 votes

Liked Songs not syncing across devices

Hey folks! We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app, and the Web Player.

Moderator

Hey folks!   We are receiving reports that some of you are experiencing persistent issues with your Liked Songs not syncing across all platforms. This includes iOS, Android, desktop app...

MattH42

Newbie

53949 Views

268 comments

58 likes

Other
Fixed
  • 53949 Views
  • 268 comments
  • 58 votes

iOS app crashing when opening Spotify-curated playlists

We're getting reports that the Spotify app on iOS devices is crashing when opening Spotify-curated playlists like Discover Weekly and song radios.

Moderator

We're getting reports that the Spotify app on iOS devices is crashing when opening Spotify-curated playlists like Discover Weekly and song radios.

MihailY

Moderator

7661 Views

55 comments

86 likes

iOS
Fixed
  • 7661 Views
  • 55 comments
  • 86 votes

Podcast "Recently Updated" list not updating

Hey folks, We've received some reports that the podcast "Recently Updated" list is not updating. This is being investigated.

Moderator

Hey folks,    We've received some reports that the podcast "Recently Updated" list is not updating.    This is being investigated. 

griff7

Newbie

26954 Views

99 comments

121 likes

Other
Not Right Now
  • 26954 Views
  • 99 comments
  • 121 votes

Webpage redirects to "Spotify is currently not available in your country"

We've received reports that certain web pages are redirecting users to https://www.spotify.com/why-not-available/ which says "Spotify is currently not available in your country". Spotify links work correctly when a country code (e.g., /us/ for the US...

Moderator

We've received reports that certain web pages are redirecting users to https://www.spotify.com/why-not-available/ which says "Spotify is currently not available in your country".   ...

Yordan

Moderator

390 Views

7 comments

1 likes

Other
Fixed
  • 390 Views
  • 7 comments
  • 1 votes

App is crashing when starting a podcast

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts.

Moderator

We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts. 

collin-93

Newbie

86844 Views

354 comments

691 likes

Android
iOS
Mobile
Fixed
  • 86844 Views
  • 354 comments
  • 691 votes

"Your Episodes" can't be removed from Your Library

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section. This seems to happen even though the Your Episodes folder is empty and on desktop devices only.

Moderator

We're seeing reports from some users that "Your Episodes" can't be removed from the Your Library section.   This seems to happen even though the Your Episodes folder is empty and on des...

Papiertiger

Newbie

19751 Views

110 comments

243 likes

Desktop
Desktop (Mac)
Desktop (Windows)
Under investigation
  • 19751 Views
  • 110 comments
  • 243 votes

On Repeat not updating

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind.

Moderator

We've received reports that the On Repeat playlist is not updating for about a week and there's one report about Repeat Rewind. 

Jin_Chaeji

Newbie

19600 Views

51 comments

50 likes

Your Library
Fixed
  • 19600 Views
  • 51 comments
  • 50 votes

Users on Android devices can't play content in Offline mode

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a “You’re currently offline” error is displayed.

Moderator

We've received reports from Android users mentioning issues with Offline mode. When the device is set in Airplane mode or internet access is disabled, the app gets stuck on a black screen until a&nbs...

Lukaidoo

Newbie

25293 Views

90 comments

174 likes

Android
Fixed
  • 25293 Views
  • 90 comments
  • 174 votes

Artist Albums have disappeared from the Albums section

Hey folks! We've been made aware that some albums of some artists may appear under the "Appears on" section at the bottom of their page instead of where the albums should be displayed (Discography -> Albums). This is being looked into.

Moderator

Hey folks!   We've been made aware that some albums of some artists may appear under the "Appears on" section at the bottom of their page instead of where the albums should be displayed (Dis...

Vasil

Moderator

3475 Views

22 comments

29 likes

Content Questions
Other
Fixed
  • 3475 Views
  • 22 comments
  • 29 votes

Podcast episodes start over from the beginning on Android

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the episode is started from a playlist - be it a personal one...

Moderator

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the ep...

ChristophL

Newbie

13161 Views

74 comments

74 likes

Android
Fixed
  • 13161 Views
  • 74 comments
  • 74 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct creden...

MarkColly

Newbie

19616 Views

25 comments

86 likes

Accounts
iOS
Fixed
  • 19616 Views
  • 25 comments
  • 86 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

Moderator

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...

kidos1718

Newbie

5339 Views

26 comments

23 likes

Android
Not Right Now
  • 5339 Views
  • 26 comments
  • 23 votes

Public Playlists Not Visible Profiles

We're receiving some reports from users which noticed their public playlists have disappeared from their profiles. Additionally, there are instances where playlists, even when set to public, aren't visible on their profiles. If you're experiencing th...

Moderator

We're receiving some reports from users which noticed their public playlists have disappeared from their profiles. Additionally, there are instances where playlists, even when set to public, aren't v...

AlejaR

Moderator

15318 Views

48 comments

61 likes

Your Library
Fixed
  • 15318 Views
  • 48 comments
  • 61 votes