Ongoing Issues

Moderator

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well. This is currently being looked into! &nbs...

Shade234

Newbie

5255 Views

5 comments

14 likes

Moderator

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

shaggy202030

Newbie

19095 Views

32 comments

23 likes

Moderator

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.  

Jbonfe10

Visitor

13615 Views

60 comments

18 likes

Moderator

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

MihailY

Moderator

4644 Views

13 comments

8 likes

Moderator

Hey folks!   You may notice an error message when redeeming your gift cards:     This is being looked into and we'll keep you posted 🙂 In the meantime, make sure you'v...

Master8873

Newbie

6169 Views

14 comments

10 likes

Moderator

Users are reporting that they're experiencing issues with Search within Spotify and are getting a 'Couldn't find this' error. This is happening on different devices in EU countries. 

Ivelina

Moderator

15415 Views

2 comments

1 likes

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Sydknee_c

Visitor

27646 Views

143 comments

10 likes

Moderator

We're seeing reports that Creators are having issues signing in to http://creators.spotify.com/.   Some might experience troubles with the login button and notice they're being looped ...

MihailY

Moderator

4488 Views

2 comments

7 likes

Moderator

We’ve received reports that users are having issues downloading podcast episodes (mainly with video) on their Android devices. The process seems to take a long time to complete and eventually fails. ...

XNORman

Newbie

6269 Views

17 comments

3 likes

Moderator

We've received reports that certain web pages are redirecting users to https://www.spotify.com/why-not-available/ which says "Spotify is currently not available in your country".   ...

Yordan

Moderator

4049 Views

7 comments

1 likes

Moderator

We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.

urbanmagician

Newbie

3652 Views

11 comments

2 likes

Moderator

Hey folks!  You may have noticed that your Sound Capsules may not be updating properly!  This is on our radar and it's being looked into 🙂

moonwalk3rr

Casual Listener

12899 Views

45 comments

2 likes

Moderator

Hey folks,    We've received some reports that users are encountering an "Oops! Something went wrong. Please try again" error when attempting to access the 'Edit personal info' pag...

Novy

Moderator

709 Views

2 comments

1 likes

Moderator

We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

Jacko5551

Casual Listener

22134 Views

93 comments

0 likes

Moderator

Some users are reporting that they are getting the error message "This site is out of tune" when trying to change their subscription to a Basic plan via the Manage your subscription page.

Nash82

Newbie

1427 Views

6 comments

0 likes

Moderator

We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.

Tibooox

Visitor

10158 Views

13 comments

0 likes

Moderator

We've been getting reports from users who are having issues updating the address registered on their Family plans.

Maria

Moderator

616 Views

3 comments

0 likes