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Ongoing Issues

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Forum Posts

Random podcasts are unplayable

We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music though.

  • Moderator
  • Moderator
  • We're receiving reports from folks, who are unable to play random podcasts on mobile and desktop app. When playing podcasts, the progress bar is stuck at 0:00. There are no issues when playing music ...
  • Chiscock
  • Visitor
  • 4258 Views
  • 20 comments
  • 27 likes
  • Other
  • Fixed
  • 4258 Views
  • 20 comments
  • 27 votes

App crashes when trying to play tracks from Liked Songs

We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the Spotify app closes immediately after trying to play a song from the Liked Songs playlist.   This is being investigated.
  • fmd85
  • Newbie
  • 10062 Views
  • 128 comments
  • 151 likes
  • Android
  • Fixed
  • 10062 Views
  • 128 comments
  • 151 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 49400 Views
  • 284 comments
  • 477 likes
  • iOS
  • Fixed
  • 49400 Views
  • 284 comments
  • 477 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • chadpanther
  • Newbie
  • 13682 Views
  • 107 comments
  • 89 likes
  • Android
  • Fixed
  • 13682 Views
  • 107 comments
  • 89 votes

"Can't open link" error on iOS when opening from Spotify widget

Hey, We're receiving reports that users are getting the error message "Can't open link' when opening the app from the widget.

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that users are getting the error message "Can't open link' when opening the app from the widget.
  • Yordan
  • Moderator
  • 6565 Views
  • 29 comments
  • 21 likes
  • iOS
  • Fixed
  • 6565 Views
  • 29 comments
  • 21 votes

Tinder asking me to sign up for Spotify

I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into Spotify, the app is up to date, and it’s still saying I nee...

  • Casual Listener
  • I am trying to connect my tinder to Spotify, however when I click the Connect button, it opens my Spotify app and tells me to sign up for Spotify. I have checked and I am already logged into Spotify,...
  • cabcallaway
  • Regular
  • 13269 Views
  • 45 comments
  • 150 likes
  • Connect
  • Fixed
  • 13269 Views
  • 45 comments
  • 150 votes

Downtime [23 Oct 2023]: Subscriptions issues

Hey everyone! We're aware that right now there are some issues with trying to subscribe for Premium plans or joining any group plans like Family or Duo

  • Moderator
  • Moderator
  • Hey everyone!    We're aware that right now there are some issues with trying to subscribe for Premium plans or joining any group plans like Family or Duo
  • Novy
  • Moderator
  • 866 Views
  • 2 comments
  • 5 likes
  • Premium
  • Fixed
  • 866 Views
  • 2 comments
  • 5 votes

Apple TV “Something went wrong Error 200”

We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from Apple TV users that they get an error message "Something went wrong Error 200” attempting to open Spotify.   This is being investigated.
  • jbbelpaire
  • Casual Listener
  • 4542 Views
  • 25 comments
  • 10 likes
  • Other
  • Fixed
  • 4542 Views
  • 25 comments
  • 10 votes

[iOS] Playlists not showing playlist creators after latest update

Hey folks! We noticed that playlists are not showing playlist creators after the latest update on iOS.This is being looked into  

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  • Moderator
  • Moderator
  • Hey folks!   We noticed that playlists are not showing playlist creators after the latest update on iOS. This is being looked into 🙂    
  • Yordan
  • Moderator
  • 6126 Views
  • 15 comments
  • 61 likes
  • iOS
    Your Library
  • Fixed
  • 6126 Views
  • 15 comments
  • 61 votes

Cannot move playlists within folders and/or the folders themselves via drag-and-drop.

We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In most cases, nothing happens when trying to rearrange the...

  • Moderator
  • Moderator
  • We've received reports across multiple threads that rearranging playlists within folders and/or the folders themselves via dragging and dropping does not work as expected on the Desktop app. In ...
  • Joan
  • Moderator
  • 1659 Views
  • 22 comments
  • 13 likes
  • Desktop
    Your Library
  • Fixed
  • 1659 Views
  • 22 comments
  • 13 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated.&...
  • Spice903
  • Newbie
  • 62137 Views
  • 79 comments
  • 232 likes
  • iOS
  • Fixed
  • 62137 Views
  • 79 comments
  • 232 votes

Mobile app isn't showing album covers in Your Library

Hey folks, We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this issue, make sure to add your +Vote to this thread.

  • Moderator
  • Moderator
  • Hey folks,   We are receiving reports from multiple users saying that their mobile app isn't showing album covers in Your Library. This is being investigated. If you're experiencing this i...
  • demarteg
  • Visitor
  • 31700 Views
  • 78 comments
  • 156 likes
  • Your Library
  • Fixed
  • 31700 Views
  • 78 comments
  • 156 votes

"Play on Spotify" button missing in Instagram Stories

Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3 My Question or Issue When I try to share a song to my Instagram story from the Spotify app, it posts without the Spotify sticker in the top left corner. ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3   My Question or Issue When I try to share a song to my Instagram story f...
  • kavandave
  • Newbie
  • 31667 Views
  • 97 comments
  • 214 likes
  • Instagram
  • Fixed
  • 31667 Views
  • 97 comments
  • 214 votes

[Web Player] Empty Gray Bar under songs in Playlists on Spotify Free

Plan Free Country USA Device Laptop Operating System Windows My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture below. There is a gray bar that is impeding me from seeing some of the songs on my ...

  • Casual Listener
  • Plan Free Country USA Device Laptop  Operating System Windows   My Question or Issue I am on spotify web player and I am having a problem that you can see in the picture...
  • mistletoe
  • Newbie
  • 6405 Views
  • 25 comments
  • 56 likes
  • Web Player
  • Fixed
  • 6405 Views
  • 25 comments
  • 56 votes

Play count not separated by commas

Hey folks! We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into

Vasil_0-1694613803635.png
  • Moderator
  • Moderator
  • Hey folks!   We noticed that the commas are missing from the play count, making the numbers difficult to read. This is being looked into 🙂    
  • Vasil
  • Moderator
  • 793 Views
  • 5 comments
  • 4 likes
  • Other
  • Fixed
  • 793 Views
  • 5 comments
  • 4 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this a...
  • JosheoD
  • Newbie
  • 13670 Views
  • 43 comments
  • 363 likes
  • Subscription
  • Fixed
  • 13670 Views
  • 43 comments
  • 363 votes

Can't cancel subscription on account page

We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Premium users are unable to cancel their subscriptions from the account page. Nothing happens when clicking the Continue to cancel button.   This is currentl...
  • joevanni99
  • Newbie
  • 2068 Views
  • 15 comments
  • 12 likes
  • Accounts
    Premium
    Subscriptions
  • Fixed
  • 2068 Views
  • 15 comments
  • 12 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If you’...
  • Im_gone
  • Visitor
  • 54264 Views
  • 50 comments
  • 324 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 54264 Views
  • 50 comments
  • 324 votes

Add to queue option for playlists missing on Android devices

We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.

Screenshot_2023-09-09-12-55-32-607_com.jpg
  • Moderator
  • Moderator
  • We've received reports from Android users that the Add to queue option is missing from the three dots menu on playlists. This is being investigated.  
  • Yordan
  • Moderator
  • 2257 Views
  • 22 comments
  • 16 likes
  • Android
  • Fixed
  • 2257 Views
  • 22 comments
  • 16 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations.  Reports also mention that the app just goes back to th...
  • rawbenhood
  • Regular
  • 45290 Views
  • 59 comments
  • 92 likes
  • Android
    iOS
  • Fixed
  • 45290 Views
  • 59 comments
  • 92 votes