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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Podcast episodes appear in alphabetical order in the queue

We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.

  • Moderator
  • Moderator
  • We've received reports that in the Desktop app, podcast episodes appear in alphabetical order in the queue, regardless of how you sort them. This occurs both on Windows and Mac.
  • Yordan
  • Moderator
  • 9268 Views
  • 107 comments
  • 83 likes
  • Desktop
  • Fixed
  • 9268 Views
  • 107 comments
  • 83 votes

Problems activating Hulu with the student discount.

PlanPremiumCountryUnited StatesDeviceiPhone 6sOperating SystemiOS 10 My Question or IssueI originally had the bundle with the premium spotify and Hulu for 9.99 a month but then all of a sudden the Hulu was taken off so I called Hulu and they said tha...

  • Casual Listener
  • Plan Premium Country United States Device iPhone 6s Operating System iOS 10   My Question or Issue I originally had the bundle with the premium spotify and Hulu for 9.99 a month but th...
  • bhillhouse
  • Newbie
  • 18737 Views
  • 46 comments
  • 50 likes
  • Premium for Students
  • Fixed
  • 18737 Views
  • 46 comments
  • 50 votes

No Spotify on Galaxy Store - Galaxy Watch

PlanPremiumCountryIndonesiaDeviceGalaxy S10+Operating SystemAndroid Pie My Question or Issue Hi Spotify Team, I want to ask about the spotify, when i search for the spotify on galaxy store, i cannot find it, can somebody help for this? because i want...

  • Casual Listener
  • Plan Premium Country Indonesia Device Galaxy S10+ Operating System Android Pie   My Question or Issue  Hi Spotify Team, I want to ask about the spotify, when i search for the spot...
  • turbobb
  • Casual Listener
  • 82208 Views
  • 629 comments
  • 666 likes
  • Galaxy Watch
    Samsung
    Spotify
  • Fixed
  • 82208 Views
  • 629 comments
  • 666 votes

Black screen is shown on iOS mobile devices right after the app has been started.

Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing a black screen after launching the app on iOS mobile devices.    
  • ibnalfreak
  • Newbie
  • 3522 Views
  • 21 comments
  • 39 likes
  • iOS
  • Fixed
  • 3522 Views
  • 21 comments
  • 39 votes

Drag and drop doesn't scroll the screen upwards

Hey there, We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen. If you experience this issue, leave your vote in the thread, so we can get an overview of its im...

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the drag and drop feature not scrolling the screen once the dragged track reaches the upper border of the screen.   If you experience this ...
  • AlejaR
  • Moderator
  • 4221 Views
  • 30 comments
  • 79 likes
  • Desktop (Windows)
  • Fixed
  • 4221 Views
  • 30 comments
  • 79 votes

Downtime September 14th, 2022: Web Player getting a 502 Bad Gateway Error

Hey folks, We've received some reports that users are unable to access the web player, as it shows a 502 Bad Gateway Error. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to access the web player, as it shows a  502 Bad Gateway Error.   This is being investigated. 
  • Novy
  • Moderator
  • 2023 Views
  • 9 comments
  • 21 likes
  • Desktop
  • Fixed
  • 2023 Views
  • 9 comments
  • 21 votes

Local Files not appearing on Android

Hey folks, We've received some reports that imported Local Files on Android aren't showing up on. Most reports come from devices with versions of Android 9. To prevent any confusions, keep in mind that this is different from the regular Local Files s...

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that imported Local Files  on  Android aren't showing up on.  Most reports come from devices with versions of Android 9.   ...
  • AlejaR
  • Moderator
  • 5687 Views
  • 26 comments
  • 32 likes
  • Android
  • Fixed
  • 5687 Views
  • 26 comments
  • 32 votes

[Web Player] Blank search results when using advanced search syntax

Hey folks, We have noticed the following issue with the web player:When searching, results appear blank when using advanced search syntax (e.g. "artist:", "genre:", "track:", etc.). The issue is triggered when clicking away from the Top Results tab a...

  • Spotify Legend
  • Hey folks,   We have noticed the following issue with the web player: When searching, results appear blank when using advanced search syntax   (e.g. "artist:", "genre:", "track:...
  • Undeadhorrer
  • Newbie
  • 846 Views
  • 5 comments
  • 2 likes
  • Web Player
  • Fixed
  • 846 Views
  • 5 comments
  • 2 votes

Shuffle play pauses music

PlanPremiumOperating SystemAndroid 7.0 My Question or IssueWhen I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And if so, is there a way to make it do what it did before?

  • Regular
  • Plan Premium Operating System Android 7.0   My Question or Issue When I press the shuffle play button it pauses my music when it used to shuffle songs again. Is it supposed to do this? And...
  • SvenBaijards
  • Visitor
  • 8605 Views
  • 32 comments
  • 81 likes
  • Fixed
  • 8605 Views
  • 32 comments
  • 81 votes

Difficulties with payments and purchases in Nigeria

Hey folks, We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.

  • Spotify Legend
  • Hey folks,   We're receiving reports that some of our users in Nigeria are experiencing difficulties with their payments.
  • Eni
  • Moderator
  • 29067 Views
  • 90 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 29067 Views
  • 90 comments
  • 148 votes

[Desktop] Local Files appearing in Liked Songs

For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them.

  • Casual Listener
  • For some reason, a few of my local files have popped up in my liked songs and I can't get rid of them. 
  • endonio
  • Newbie
  • 20248 Views
  • 90 comments
  • 99 likes
  • Desktop
  • Fixed
  • 20248 Views
  • 90 comments
  • 99 votes

Music cuts out briefly on Echo devices

We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice commands.

  • Moderator
  • Moderator
  • We've received reports that the music occasionally cuts out when listening to Spotify on Amazon Echo devices. This occurs both when controlling the music directly in the app and with voice comma...
  • Novy
  • Moderator
  • 33266 Views
  • 280 comments
  • 408 likes
  • Mobile
  • Fixed
  • 33266 Views
  • 280 comments
  • 408 votes

Lyrics feature missing on the desktop app and the web player.

Hey there, We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app. If you experience this issue, let us know by voting on this thread. This helps us out a lot. Thanks!

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app.   If you experience this issue, let us k...
  • Yordan
  • Moderator
  • 9304 Views
  • 41 comments
  • 57 likes
  • Desktop
  • Fixed
  • 9304 Views
  • 41 comments
  • 57 votes

[Subscription] Hulu cancelled after payment details updated

Hey folks, We've received reports that Premium + Hulu subscriptions are getting automatically canceled after updating payment details. The right folks are aware of this and are currently looking into it. If you’re experiencing this issue, make sure t...

  • Spotify Legend
  • Hey folks,   We've received reports that  Premium + Hulu subscriptions are getting automatically canceled after updating payment details.   The right folks are aware of this...
  • DravinClaw
  • Newbie
  • 10914 Views
  • 40 comments
  • 335 likes
  • Subscription
  • Fixed
  • 10914 Views
  • 40 comments
  • 335 votes

Downtime 8th July 2022: Service outage on various devices

Hey there, We've received reports of the Spotify service bein down on platforms like Playstation, Amazon Alexa and Sky TV. The outage may not be limited to those devices. We will keep you posted. It'll be resolved soon, no worries.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of the Spotify service bein down on platforms like Playstation, Amazon Alexa and Sky TV. The outage may not be limited to those devices.   We wil...
  • Dian
  • Moderator
  • 171 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 171 Views
  • 2 comments
  • 0 votes

Playback bar stutters on the desktop app.

Hey there, We've received reports about the playback bar stuttering or freezing during playback on the desktop app.

  • Moderator
  • Moderator
  • Hey there,   We've received reports about the playback bar stuttering or freezing during playback on the desktop app.
  • Novy
  • Moderator
  • 7160 Views
  • 63 comments
  • 66 likes
  • Desktop (Windows)
  • Fixed
  • 7160 Views
  • 63 comments
  • 66 votes

Downtime 02 Aug. 2022: Users unable to join Family/Duo plans in certain regions

Folks from couple of different regions report to us that they are unable to join Family and Duo plans. When they click the link in the invitation, they get a "There was a problem. Please try again later" message. According to reporting so far this se...

  • Moderator
  • Moderator
  • Folks from couple of different regions report to us that they are unable to join Family and Duo plans.   When they click the link in the invitation, they get a "There was a problem. Pleas...
  • Novy
  • Moderator
  • 1540 Views
  • 15 comments
  • 8 likes
  • Subscriptions
  • Fixed
  • 1540 Views
  • 15 comments
  • 8 votes

Error when opening Podcast Charts in iOS devices

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. The exact error messages reads: "Couldn't Open Link. Spotify can't open this type of link on this device."

image (2).png
  • Moderator
  • Moderator
  • Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42.    The exact error messages reads: "Couldn't Open Link. Spotify can't ope...
  • Yordan
  • Moderator
  • 3101 Views
  • 8 comments
  • 11 likes
  • iOS
  • Fixed
  • 3101 Views
  • 8 comments
  • 11 votes

Google Clock won't play any playlist from Spotify; Error: (message: failed to switch to local device

PlanPremiumCountryUnited SatesDeviceMotorola Droid Turbo 2Operating SystemAndroid 7.0 My Question or IssueThe issue started this morning. Spotify was in sync with Google Clock (used as my alarm clock every morning). This morning, the alarm clock gave...

  • Casual Listener
  • Plan Premium Country United Sates Device Motorola Droid Turbo 2 Operating System Android 7.0   My Question or Issue The issue started this morning. Spotify was in sync with Google Cloc...
  • Erikad
  • Newbie
  • 39158 Views
  • 168 comments
  • 525 likes
  • Ongoing Issues
  • Fixed
  • 39158 Views
  • 168 comments
  • 525 votes

[iOS] Home not loading in Offline Mode

Hey folks!We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated All related threads will be merged here.

  • Moderator
  • Moderator
  • Hey folks! We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated 🙂 All related threads will be merged here.
  • Dian
  • Moderator
  • 6112 Views
  • 32 comments
  • 17 likes
  • iOS
  • Fixed
  • 6112 Views
  • 32 comments
  • 17 votes