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Spotify Icon on Taskbar doesn't show

Device: WindowsOperating System Version: Windows 10Spotify Version: 1.0.29.92Description: Spotify icon show as null file on taskbarTo reproduce:Open SpotifyAnd you should check on the taskbar, if the icon is the green one or not.Workaround: N/A Addit...

  • Casual Listener
  • Device:  Windows Operating System Version:  Windows 10 Spotify Version:  1.0.29.92 Description:  Spotify icon show as null file on taskbar To reproduce: Open Spotify An...
  • oavaldezi
  • Gig Goer
  • 1487 Views
  • 8 comments
  • 2 likes
  • Android
    Desktop
    Windows
  • Fixed
  • 1487 Views
  • 8 comments
  • 2 votes

Age verification not working for South Korean users

Hey folks! We've received reports that the age verification process for South Korea is not working. When you tap on next to confirm your age, a "Try again" prompt pops up. This is being investigated

  • Moderator
  • Moderator
  • Hey folks!   We've received reports that the age verification process for South Korea is not working. When you tap on next to confirm your age, a "Try again" prompt pops up.  This is b...
  • Lastbat
  • Newbie
  • 858 Views
  • 15 comments
  • 0 likes
  • accounts
  • Fixed
  • 858 Views
  • 15 comments
  • 0 votes

[Android Auto] "Spotify doesn't seem to be working right now" error

Plan Premium Country Germany Device OnePlus 6T Operating System Android 10 My Question or Issue Longtime user never experienced any issue for years and years of enjoying great music and recommendations. I have Android Auto on the latest Seat Infotain...

  • Casual Listener
  •   Plan Premium Country Germany Device OnePlus 6T Operating System Android 10   My Question or Issue Longtime user never experienced any issue for years and years of en...
  • nosciencehere
  • Casual Listener
  • 52583 Views
  • 191 comments
  • 192 likes
  • Android
    Other
  • Fixed
  • 52583 Views
  • 191 comments
  • 192 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing.  Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through...
  • olivertoma
  • Casual Listener
  • 15885 Views
  • 160 comments
  • 126 likes
  • iOS
  • Fixed
  • 15885 Views
  • 160 comments
  • 126 votes

User Stats not Showing in Heardle

Hey everyone!We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated

  • Moderator
  • Moderator
  • Hey everyone! We've been receiving reports that you're not seeing your previous Heardle stats or streak data. This has been reported to the right folks and is being investigated 🙂
  • hxleylxne
  • Visitor
  • 3673 Views
  • 31 comments
  • 1 likes
  • Other
  • Fixed
  • 3673 Views
  • 31 comments
  • 1 votes

[Radio] "Hide this song" button 🚫 does not work

Plan Premium Country IE Operating System Windows 10 My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no issue but rather that clicking the new button that is now called "Hide this ...

  • Casual Listener
  • Plan Premium Country IE Operating System Windows 10   My Question or Issue In the last update that I'm aware of, the icon for removing a song from a Radio changed. This was no is...
  • billkalogirou
  • Casual Listener
  • 22975 Views
  • 165 comments
  • 304 likes
  • Radio
  • Fixed
  • 22975 Views
  • 165 comments
  • 304 votes

"There was a problem" error when joining Premium Duo

Hey folks, We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for now. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received some reports that users are unable to join Premium Duo plans, as a "There was a problem" error is appearing. It seems to be only affecting users in Argentina for ...
  • HendrikPetertje
  • Music Fan
  • 2149 Views
  • 9 comments
  • 13 likes
  • Subscriptions
  • Fixed
  • 2149 Views
  • 9 comments
  • 13 votes

[Desktop] Unable to resize Friend Activity and Library bars on Windows

Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Issues with fitting layout in app (can't adjust windows). The desktop app doesn't allow resizing of the Friend Activity and Library bars when the language setting ...

  • Music Fan
  • Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue   Issues with fitting layout in app (can't adjust windows).   The desktop app ...
  • MAL90
  • Casual Listener
  • 5099 Views
  • 33 comments
  • 16 likes
  • Desktop
    Windows
  • Fixed
  • 5099 Views
  • 33 comments
  • 16 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the d...
  • crackpotideas
  • Newbie
  • 9826 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 9826 Views
  • 59 comments
  • 203 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • The_weird-girl
  • Newbie
  • 10838 Views
  • 106 comments
  • 89 likes
  • Android
  • Fixed
  • 10838 Views
  • 106 comments
  • 89 votes

Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is being ...

  • Moderator
  • Moderator
  • Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue...
  • Novy
  • Moderator
  • 4179 Views
  • 20 comments
  • 32 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Fixed
  • 4179 Views
  • 20 comments
  • 32 votes

Users in Austria unable to accept price increase

Hey, We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links included in those simply lead them to their account page with no...

  • Moderator
  • Moderator
  • Hey,   We're receiving reports that Austrian users are unable to accept the subscription fee increase for their Premium plans. They are receiving emails to confirm this, however the links in...
  • Novy
  • Moderator
  • 1641 Views
  • 18 comments
  • 2 likes
  • accounts
    Subscriptions
  • Fixed
  • 1641 Views
  • 18 comments
  • 2 votes

[iOS] App closes and redirects to Safari

Hey everyone, We're receiving reports from users that when they open the app, it closes and they got redirected to Safari in order to download the app. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that when they open the app, it closes and they got redirected to Safari in order to download the app.   If you’re experiencing th...
  • squishedpeanut
  • Newbie
  • 5401 Views
  • 31 comments
  • 10 likes
  • iOS
  • Fixed
  • 5401 Views
  • 31 comments
  • 10 votes

Spotify app crashing on Apple Watch

Hey folks, We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports of the app crashing on Apple Watch Series 3 after upgrading to version 8.7.84.
  • Dian
  • Moderator
  • 13058 Views
  • 85 comments
  • 87 likes
  • Other
  • Fixed
  • 13058 Views
  • 85 comments
  • 87 votes

Users unable to leave Blend playlists

Hey folks, We've received some reports that users are unable to leave Blend playlists clicking off the green heart or using the playlist menu. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that users are unable to leave Blend playlists clicking off the green heart or using the playlist menu.    This is being invest...
  • mimi_rabbit1414
  • Newbie
  • 5088 Views
  • 19 comments
  • 17 likes
  • Your Library
  • Fixed
  • 5088 Views
  • 19 comments
  • 17 votes

Downtime 29th November 2022: Podcasts missing in the app

Hey folks, We've received reports from some users that podcasts are missing in the app. This is being reported to the right teams at Spotify and they're aware. Rest assured, things should be back to normal in couple of hours. Thank you for understand...

  • Moderator
  • Moderator
  • Hey folks, We've received reports from some users that podcasts are missing in the app.    This is being reported to the right teams at Spotify and they're aware. Rest assured,...
  • Lyubka
  • Moderator
  • 231 Views
  • 2 comments
  • 0 likes
  • Desktop
    Mobile
    Your Library
  • Fixed
  • 231 Views
  • 2 comments
  • 0 votes

Podcast episodes in Queue not playing automatically

Hey everyone, We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes queued one after the other, the second one gets skipped. If the...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about podcast episodes not playing automatically one after the other in Your Episodes, playlists, Queue and the show itself. If there are 2 episodes q...
  • M0MI
  • Casual Listener
  • 10533 Views
  • 154 comments
  • 82 likes
  • Your Library
  • Fixed
  • 10533 Views
  • 154 comments
  • 82 votes

Downtime September 30th: Unable to play new Podcasts on Desktop and Mobile

Hey!We received some reports that New Podcasts episodes are not playing on Desktop and Mobile.This is being looked into.

  • Moderator
  • Moderator
  • Hey! We received some reports that New Podcasts episodes are not playing on Desktop and Mobile. This is being looked into.
  • yoonnel
  • Composer
  • 1443 Views
  • 11 comments
  • 10 likes
  • Other
  • Fixed
  • 1443 Views
  • 11 comments
  • 10 votes

[Android] Scroll bar missing on Liked Songs playlist

We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that the scroll bar on the right is missing on the Liked Songs playlist. All other playlists seem to be unaffected.   This is currently being invest...
  • mariahslim
  • Newbie
  • 17307 Views
  • 181 comments
  • 174 likes
  • Android
  • Fixed
  • 17307 Views
  • 181 comments
  • 174 votes

Spotify on AAOS won't play individual songs from search results or through voice command

Hey, We’re receiving reports that users on AAOS (Android Automotive OS) are unable to play a specific song from the search results in the Spotify or when requested through voice command. Instead, the Now playing view will show "No title”. However, pl...

  • Moderator
  • Moderator
  • Hey,   We’re receiving reports that users on AAOS (Android Automotive OS) are unable to play a specific song from the search results in the Spotify or when requested through voice command. I...
  • Vasil
  • Moderator
  • 2435 Views
  • 39 comments
  • 6 likes
  • Other
  • Fixed
  • 2435 Views
  • 39 comments
  • 6 votes