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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Getting "This site is out of tune" when switching to Basic plan

Some users are reporting that they are getting the error message "This site is out of tune" when trying to change their subscription to a Basic plan via the Manage your subscription page.

Moderator

Moderator

Some users are reporting that they are getting the error message "This site is out of tune" when trying to change their subscription to a Basic plan via the Manage your subscription page.

Nash82

Newbie

1627 Views

6 comments

0 likes

Subscriptions
Fixed
  • 1627 Views
  • 6 comments
  • 0 votes

Podcasts not playing / no sound

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile and the Web Player). This is currently being investig...

Moderator

Moderator

We're receiving reports that podcasts are unplayable (or play, but no sound is emitted or stop at a certain timestamp and don't move past it, e.g. 5:27, 8:29) across all platforms (desktop, mobile an...

Alfgo1

Newbie

50062 Views

182 comments

205 likes

Other
Not Right Now
  • 50062 Views
  • 182 comments
  • 205 votes

Podcast episodes start over from the beginning on Android

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the episode is started from a playlist - be it a personal one...

Moderator

Moderator

We’ve received reports that podcast episodes lose their listening progress and are starting over from the beginning. This is happening only on Android, when the following criteria are met: the ep...

Ghotchkiss17

Newbie

23470 Views

75 comments

74 likes

Android
Fixed
  • 23470 Views
  • 75 comments
  • 74 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.

Moderator

Moderator

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.  

Jbonfe10

Visitor

13794 Views

60 comments

18 likes

Premium family
Fixed
  • 13794 Views
  • 60 comments
  • 18 votes

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

Moderator

Moderator

Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...

Sethyrus

Newbie

37271 Views

129 comments

221 likes

Android
Mobile
Not Right Now
  • 37271 Views
  • 129 comments
  • 221 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

ritz1981

Visitor

23568 Views

52 comments

34 likes

Android
Fixed
  • 23568 Views
  • 52 comments
  • 34 votes

Basic plans Users are getting ads

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're currently investigating this behavior.

Moderator

Moderator

We've received some reports about Basic plans users who noticed they're getting ads and their accounts appear as Free on the mobile app, but the account overview does show they're Premium. We're curr...

musichem

Newbie

61678 Views

235 comments

202 likes

Accounts
Fixed
  • 61678 Views
  • 235 comments
  • 202 votes

Smart Shuffle keeps turning itself on

Hey folks! Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle feature works on a playlist-by-playlist basis. If you turn it off on one...

Moderator

Moderator

Hey folks!   Some of you have reported that Smart Shuffle is automatically turning itself on again after being switched off. This is now being looked into. Note: The Smart Shuffle f...

kowkowpl

Newbie

61170 Views

183 comments

501 likes

Other
Fixed
  • 61170 Views
  • 183 comments
  • 501 votes

Podcast videos not playing on Web Player

We're seeing reports that users are unable to watch podcast videos when using the Web Player https://open.spotify.com/ - episodes can be played as audio-only.

Moderator

Moderator

We're seeing reports that users are unable to watch podcast videos when using the Web Player https://open.spotify.com/ - episodes can be played as audio-only.

Koh87

Newbie

18694 Views

59 comments

14 likes

Desktop
Fixed
  • 18694 Views
  • 59 comments
  • 14 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

Moderator

Moderator

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...

josefh

Newbie

7218 Views

28 comments

25 likes

Android
Not Right Now
  • 7218 Views
  • 28 comments
  • 25 votes

Next song starts approximately 30 seconds in after an ad break

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Moderator

Moderator

We're seeing reports where after the ad break is over, the next song in the queue starts not from the beginning, but approximately 30 seconds in.

Minek321

Regular

12335 Views

30 comments

36 likes

Desktop
Other
Fixed
  • 12335 Views
  • 30 comments
  • 36 votes

[Downtime March 10th 2026] - Users not getting Premium after subscribing

We've received reports that some users who have subscribed to Premium and successfully paid for it still only see free within their apps.

Moderator

Moderator

We've received reports that some users who have subscribed to Premium and successfully paid for it still only see free within their apps.

Joan

Moderator

7335 Views

2 comments

3 likes

Premium
Subscriptions
Fixed
  • 7335 Views
  • 2 comments
  • 3 votes

CarPlay Playlists not loading

Hey everyone, We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library. This is being investigated.

Moderator

Moderator

Hey everyone,    We've received reports about playlists on Carplay not loading and users receiving the error "Nothing here" when they try to open them from their Library.   ...

AlejaR

Moderator

20997 Views

135 comments

25 likes

Other
Fixed
  • 20997 Views
  • 135 comments
  • 25 votes

Downtime [Feb 14th 2026]: Android users getting an error when accessing playlists

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

Moderator

Moderator

We’re seeing reports from Premium users on Android that they’re getting the error message “Something went wrong” when they try to access playlists.

MihailY

Moderator

52746 Views

129 comments

547 likes

Your Library
Fixed
  • 52746 Views
  • 129 comments
  • 547 votes

Downtime 30th Sept: Issues accessing 'Manage your subscription' on the account page

We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.

Moderator

Moderator

We're seeing reports that some users are having issues to accessing Manage your subscription on the account page.

urbanmagician

Newbie

3680 Views

11 comments

2 likes

Other
Fixed
  • 3680 Views
  • 11 comments
  • 2 votes

Mix button not working

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

Moderator

Moderator

We’re seeing reports from users that the Mix button isn’t working with their playlists. For some of them, it’s only happening with certain playlists, while for others, it’s affecting all of them.

MihailY

Moderator

7422 Views

8 comments

9 likes

Other
Fixed
  • 7422 Views
  • 8 comments
  • 9 votes

Issues with using "Search" - keyboard does not appear automatically

We received several reports from users about "Search" not working as expected on Android: the keyboard does not appear automatically when tapping on the magnifying glass icon.

Moderator

Moderator

We received several reports from users about "Search" not working as expected on Android: the keyboard does not appear automatically when tapping on the magnifying glass icon.

Sulmaz

Regular

18432 Views

80 comments

81 likes

Android
Fixed
  • 18432 Views
  • 80 comments
  • 81 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

Moderator

Moderator

Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...

desthepez94

Newbie

54425 Views

146 comments

640 likes

Other
Fixed
  • 54425 Views
  • 146 comments
  • 640 votes

iOS app crashing when opening Spotify-curated playlists

We're getting reports that the Spotify app on iOS devices is crashing when opening Spotify-curated playlists like Discover Weekly and song radios.

Moderator

Moderator

We're getting reports that the Spotify app on iOS devices is crashing when opening Spotify-curated playlists like Discover Weekly and song radios.

MihailY

Moderator

14013 Views

55 comments

86 likes

iOS
Fixed
  • 14013 Views
  • 55 comments
  • 86 votes

Webpage redirects to "Spotify is currently not available in your country"

We've received reports that certain web pages are redirecting users to https://www.spotify.com/why-not-available/ which says "Spotify is currently not available in your country". Spotify links work correctly when a country code (e.g., /us/ for the US...

Moderator

Moderator

We've received reports that certain web pages are redirecting users to https://www.spotify.com/why-not-available/ which says "Spotify is currently not available in your country".   ...

Yordan

Moderator

4240 Views

7 comments

1 likes

Other
Fixed
  • 4240 Views
  • 7 comments
  • 1 votes