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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Multiple SD card storage options are shown in app settings

Hey everyone! We've been receiving reports about the app displaying multiple SD cards in the storage options. If you're experiencing this, let us know by adding your +VOTE and follow the instructions in the Status Update below. We'll be keeping every...

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  • Moderator
  • Moderator
  • Hey everyone!   We've been receiving reports about the app displaying multiple SD cards in the storage options.    If you're experiencing this, let us know by addi...
  • calamar-87
  • Gig Goer
  • 25610 Views
  • 126 comments
  • 219 likes
  • Android
    Mobile
  • Not Right Now
  • 25610 Views
  • 126 comments
  • 219 votes

Issue with the Web Player skipping tracks on multiple devices

We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right now" error.

  • Moderator
  • Moderator
  • We received reports from users having issues with the Web Player skipping tracks after a few seconds of streaming (usually around 10) and occasionally displaying a "Spotify can't play this right...
  • Vasil
  • Moderator
  • 42894 Views
  • 212 comments
  • 342 likes
  • Desktop
  • Case Closed
  • 42894 Views
  • 212 comments
  • 342 votes

Queue ignores genre filters in Liked Songs

Hey,We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and they play a track, the queue will still have other songs...

  • Moderator
  • Moderator
  • Hey, We're getting reports that filtering the Liked Songs playlist by genre/mood does not affect the queued songs. When users are filtering their Liked Songs playlist to a certain genre/mood and t...
  • AllisonTennant
  • Newbie
  • 35058 Views
  • 141 comments
  • 640 likes
  • Other
  • Fixed
  • 35058 Views
  • 141 comments
  • 640 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

  • Moderator
  • Moderator
  • We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...
  • kaworu_bloodpaw
  • Roadie
  • 4525 Views
  • 39 comments
  • 28 likes
  • Desktop
    Other
  • Fixed
  • 4525 Views
  • 39 comments
  • 28 votes

[Downtime March 26th] Intermittent issues with Web Player, Desktop app, TV, etc

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation and other devices might also experience issues with...

  • Moderator
  • Moderator
  • We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...
  • Rani1234
  • Casual Listener
  • 9059 Views
  • 24 comments
  • 48 likes
  • Other
  • Fixed
  • 9059 Views
  • 24 comments
  • 48 votes

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • JR_8000
  • Casual Listener
  • 44728 Views
  • 220 comments
  • 329 likes
  • Other
  • Fixed
  • 44728 Views
  • 220 comments
  • 329 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

  • Moderator
  • Moderator
  • We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.
  • 31hw3z5j25xulbavwvqc
  • Visitor
  • 11186 Views
  • 31 comments
  • 25 likes
  • Accounts
    Premium family
  • Fixed
  • 11186 Views
  • 31 comments
  • 25 votes

Android Auto - Spotify continuously logging out on Polestar

We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others have to log in again within hours (on their way to work,...

  • Moderator
  • Moderator
  • We've been receiving reports that users are being logged out from the Spotify app in Polestar cars. Some users say that it could happen every night (the car going into deep sleep), while others ...
  • Ivelina
  • Moderator
  • 1955 Views
  • 9 comments
  • 5 likes
  • Accounts
  • Under investigation
  • 1955 Views
  • 9 comments
  • 5 votes

Collaborative playlist links not working

Hey everyone, We've received some reports from users who have issues joining and inviting other users to collaborative playlists. This is being investigated.

  • Moderator
  • Moderator
  • Hey everyone,    We've received some reports from users who have issues joining and inviting other users to collaborative playlists.   This is being investigated.
  • nation
  • Newbie
  • 129216 Views
  • 137 comments
  • 832 likes
  • Other
  • Fixed
  • 129216 Views
  • 137 comments
  • 832 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

  • Moderator
  • Moderator
  • We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...
  • gctyson
  • Casual Listener
  • 3811 Views
  • 24 comments
  • 10 likes
  • Android
    Desktop
    iOS
    Mobile
    Your Library
  • Fixed
  • 3811 Views
  • 24 comments
  • 10 votes

Some Spotify pages are down

We're seeing reports that various 'Spotify.com' pages are down right now for some users.

  • Moderator
  • Moderator
  • We're seeing reports that various 'Spotify.com' pages are down right now for some users.
  • Maria
  • Moderator
  • 1132 Views
  • 2 comments
  • 0 likes
  • Other
  • Fixed
  • 1132 Views
  • 2 comments
  • 0 votes

Downtime April 16th: App and website not loading

We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site. This seems to happen both on mobile and desktop devices.

  • Moderator
  • Moderator
  • We're seeing reports from users that the app isn't loading properly or that they're experiencing playback issues. Others report that they're having issues accessing the Support site.   This ...
  • iRobby054
  • Newbie
  • 245405 Views
  • 232 comments
  • 1046 likes
  • Other
  • Fixed
  • 245405 Views
  • 232 comments
  • 1046 votes

Downtime May 13: Support site pages not loading

Hey folks, A heads-up that some components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share Thanks for the patience!

  • Moderator
  • Moderator
  • Hey folks,   A heads-up that some  components of the support site are currently down! This is being looked into and we'll keep you posted as soon as there's anything new to share 🙂 T...
  • Vasil
  • Moderator
  • 1371 Views
  • 2 comments
  • 1 likes
  • Other
  • Fixed
  • 1371 Views
  • 2 comments
  • 1 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • Joan
  • Moderator
  • 18942 Views
  • 247 comments
  • 48 likes
  • iOS
  • Fixed
  • 18942 Views
  • 247 comments
  • 48 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

  • Moderator
  • Moderator
  • We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.
  • Steph60310
  • Newbie
  • 7667 Views
  • 29 comments
  • 23 likes
  • Other
    Your Library
  • Fixed
  • 7667 Views
  • 29 comments
  • 23 votes

Discover Weekly is empty

We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player.

  • Moderator
  • Moderator
  • We're receiving reports from users that their Discover Weekly playlist is empty. This is happening across devices (Android, iOS, MacOS, Windows), as well as in the Web Player. 
  • madamporkchop
  • Newbie
  • 3897 Views
  • 31 comments
  • 5 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Your Library
  • Fixed
  • 3897 Views
  • 31 comments
  • 5 votes

Users from Brazil are unable to use Spotify with mobile data

Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.

  • Moderator
  • Moderator
  • Users in Brazil are reporting that they're unable to use the app with mobile data: an error message stating that they're offline is displayed, despite having stable internet connection.
  • XLS1
  • Newbie
  • 6084 Views
  • 19 comments
  • 77 likes
  • Android
    Mobile
  • Fixed
  • 6084 Views
  • 19 comments
  • 77 votes

Audio quality / Sound volume issues on Playstation 5 App

Hey folks!We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.

  • Moderator
  • Moderator
  • Hey folks! We're aware of volume issues with the Spotify app on PS5 after a recent update, mainly that the volume output is too low. This is currently being investigated.  
  • CrishanePerera
  • Visitor
  • 40599 Views
  • 94 comments
  • 59 likes
  • Other
  • Not Right Now
  • 40599 Views
  • 94 comments
  • 59 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • pokerpoker
  • Visitor
  • 30520 Views
  • 219 comments
  • 298 likes
  • iOS
  • Fixed
  • 30520 Views
  • 219 comments
  • 298 votes

Playback stops after playing few songs on Echo devices

We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.

  • Moderator
  • Moderator
  • We've received multiple reports where repeat stops working & playback pauses after a few songs on Amazon Echo devices.
  • matiasd
  • Casual Listener
  • 63687 Views
  • 361 comments
  • 463 likes
  • Other
  • Fixed
  • 63687 Views
  • 361 comments
  • 463 votes