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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Desktop] Home page not loading

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?" This seems to occur only with the "All" section of the Home page - s...

Moderator

Moderator

We've received reports that the Home page on the desktop app and Web Player doesn't load and instead displays the following error: "Something went wrong. Search for something else?"   This s...

nehal062karkera

Newbie

12442 Views

8 comments

42 likes

Desktop
Fixed
  • 12442 Views
  • 8 comments
  • 42 votes

Smart Shuffle only playing recommended songs

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

Moderator

Moderator

We've received reports that the Smart Shuffle feature only plays recommended tracks. No liked songs or songs from the user's playlists are playing/visible in the queue.

DullDemon47

Gig Goer

22721 Views

34 comments

46 likes

Other
Fixed
  • 22721 Views
  • 34 comments
  • 46 votes

Unable to remove local files from Liked songs

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.

Moderator

Moderator

We’ve heard from some users that Local files in the Liked Songs playlist can’t be removed and appear greyed out.  

andrewr26

Newbie

14231 Views

13 comments

3 likes

Other
Not Right Now
  • 14231 Views
  • 13 comments
  • 3 votes

(Desktop) Playback issues with local files

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

Moderator

Moderator

We're receiving reports of users experiencing playback issues with local files. This seems to happen specifically on the desktop app, where playback stops at 0 seconds after every song.

saucyross

Music Fan

41512 Views

99 comments

105 likes

Desktop
Not Right Now
  • 41512 Views
  • 99 comments
  • 105 votes

Unable to stream BBC podcasts to Wi-Fi speaker

UKDeviceMacBook Air 10.14.2 / iPhone 6S 12.1.2 My Question or IssueUnable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speaker (Libratone Zipp Mini). Other podcasts / music work fine. I have tried various BBC Podca...

Casual Listener

      UK Device MacBook Air 10.14.2 / iPhone 6S 12.1.2   My Question or Issue Unable to stream BBC Podcast content from either the OS or IOS Spotify App's to a Wi-Fi speak...

saucyross

Music Fan

18319 Views

50 comments

36 likes

Not Right Now
  • 18319 Views
  • 50 comments
  • 36 votes

Autoplay/ Radio not working properly

Hey folks! You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from.Generated radio playlists may also get affected. This is being looked into.

Moderator

Moderator

Hey folks!   You may have noticed that the Autoplay feature doesn't queue up further songs from the playlist/ album you have started the playback from. Generated radio playlists may also ...

Vasil

Moderator

13448 Views

26 comments

24 likes

Your Library
Fixed
  • 13448 Views
  • 26 comments
  • 24 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Izzyyy4809

Newbie

12228 Views

25 comments

57 likes

iOS
Fixed
  • 12228 Views
  • 25 comments
  • 57 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

Moderator

Moderator

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...

WSReception

Newbie

93453 Views

321 comments

445 likes

Other
Not Right Now
  • 93453 Views
  • 321 comments
  • 445 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Johamus

Newbie

10791 Views

27 comments

37 likes

Other
Not Right Now
  • 10791 Views
  • 27 comments
  • 37 votes

Playback issues on multiple devices

We're seeing reports in multiple Community threads from users experiencing playback issues. This seems to happen on a variety of devices, both on mobile and desktop.

Moderator

Moderator

We're seeing reports in multiple Community threads from users experiencing playback issues.   This seems to happen on a variety of devices, both on mobile and desktop.

1q3er5

Newbie

18390 Views

17 comments

2 likes

Desktop
Mobile
Fixed
  • 18390 Views
  • 17 comments
  • 2 votes

Spotify not playing on Android devices

We’ve been receiving reports from Android users on 9.1.56.571 who say that the Spotify mobile app won't play on their devices. The Play button only appears as loading or just doesn't play, while there is no error message. The progress bar doesn't mov...

Moderator

Moderator

We’ve been receiving reports from Android users on 9.1.56.571 who say that the Spotify mobile app won't play on their devices. The Play button only appears as loading or just doesn't play, while ther...

MihailY

Moderator

28314 Views

101 comments

299 likes

Android
Mobile
Fixed
  • 28314 Views
  • 101 comments
  • 299 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

1118549826

Newbie

23103 Views

47 comments

45 likes

iOS
Fixed
  • 23103 Views
  • 47 comments
  • 45 votes

Issues with Spotify services (login, subscription status, etc.)

Hey folks! We're currently looking into an issue that is affecting some of our services and you may have noticed some things looking out of order on your accounts.In case you're experiencing login issues, odd changes to your subscription status, you'...

Moderator

Moderator

Hey folks!   We're currently looking into an issue that is affecting some of our services and you may have noticed some things looking out of order on your accounts. In case you're experi...

lucisallum

Newbie

4412 Views

8 comments

3 likes

Other
Fixed
  • 4412 Views
  • 8 comments
  • 3 votes

CarPlay shows the previous track's album artwork

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

Moderator

Moderator

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

BarryM52

Newbie

58343 Views

140 comments

386 likes

iOS
Other
Fixed
  • 58343 Views
  • 140 comments
  • 386 votes

Apple Watch redirects to iPhone when selected as playback device

We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.

Moderator

Moderator

We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.

Tibooox

Visitor

10181 Views

13 comments

0 likes

iOS
Fixed
  • 10181 Views
  • 13 comments
  • 0 votes

Saved tracks not showing up on DJ platforms

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

Moderator

Moderator

We've received reports that saved tracks on users' playlists in DJ platforms or software like Serato and Rekordbox fail to load or are missing.

MihailY

Moderator

36165 Views

81 comments

82 likes

Other
Fixed
  • 36165 Views
  • 81 comments
  • 82 votes

Smart Shuffle feature missing on playlists

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

Moderator

Moderator

We're seeing reports from users who are not seeing the Smart Shuffle option in their playlists.

L0ckkkk

Newbie

22253 Views

43 comments

19 likes

Other
Fixed
  • 22253 Views
  • 43 comments
  • 19 votes

Custom Order sorting option missing inside folders

We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

Moderator

Moderator

We’ve recently received reports from users noticing that the Custom Order sorting option is missing inside folders on both Android and iOS.

Jacko5551

Casual Listener

22171 Views

93 comments

0 likes

Mobile
Fixed
  • 22171 Views
  • 93 comments
  • 0 votes

Downtime May 13th: Support Site not working

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up".

Moderator

Moderator

We're seeing reports that the Support Site isn't working. Some are seeing the error message "This page got tripped up". 

Benjamin781

Newbie

16103 Views

5 comments

2 likes

Other
Fixed
  • 16103 Views
  • 5 comments
  • 2 votes

Playback stops after a track ends

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops. For some users, it prompts them to play while they’re offline. This seems to happen on a variety of devices.

Moderator

Moderator

We've been getting reports from Premium users that when a song finishes, it doesn’t automatically move on to the next one, it just stops.   For some users, it prompts them to play while they...

rowvh

Newbie

47493 Views

57 comments

99 likes

Desktop
Mobile
Other
Fixed
  • 47493 Views
  • 57 comments
  • 99 votes