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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[Mobile] Downloaded playlists do not load without an internet connection

Hey folks!We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error message saying "Something went wrong. Try again?". This is be...

  • Moderator
  • Moderator
  • Hey folks! We’ve received multiple reports that Android and iOS users are unable to play downloaded content while using offline mode. You might get stuck on a loading screen or get an error messag...
  • Skully9
  • Regular
  • 25710 Views
  • 213 comments
  • 313 likes
  • Other
  • Fixed
  • 25710 Views
  • 213 comments
  • 313 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

  • Moderator
  • Moderator
  • We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.
  • Yordan
  • Moderator
  • 2730 Views
  • 29 comments
  • 16 likes
  • Desktop
    Mobile
    Other
  • Fixed
  • 2730 Views
  • 29 comments
  • 16 votes

Now Playing bar missing on Android

Hey folks, We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts. If you’re experiencing this issue, make sure to click +VOTE and Subscribe to the thread ...

  • Spotify Legend
  • Hey folks,   We have received reports that Android users (mostly Samsung users) are unable to see the Now Playing bar on the app whenever they play songs/podcasts.     ...
  • Elena
  • Moderator
  • 216302 Views
  • 850 comments
  • 2300 likes
  • Android
  • Fixed
  • 216302 Views
  • 850 comments
  • 2300 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • flystar333
  • Casual Listener
  • 32762 Views
  • 80 comments
  • 314 likes
  • iOS
  • Fixed
  • 32762 Views
  • 80 comments
  • 314 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly st...
  • Vasil
  • Moderator
  • 58701 Views
  • 284 comments
  • 494 likes
  • iOS
  • Fixed
  • 58701 Views
  • 284 comments
  • 494 votes

Downtime 7th Aug 2024: Issues with Spotify.com services

We've been seeing reports that users are unable to log in to the app, to their account page and to the Web Player. Some users who are already logged in may experience issues with streaming on the Web Player.

  • Moderator
  • Moderator
  • We've been seeing reports that users are unable to log in to the app, to their account page and to the Web Player. Some users who are already logged in may experience issues with streaming on the Web...
  • tulipansie
  • Newbie
  • 16534 Views
  • 20 comments
  • 49 likes
  • Other
  • Fixed
  • 16534 Views
  • 20 comments
  • 49 votes

Can't Play Downloaded Songs When Offline

We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to the internet, same songs can be played without issu...

  • Moderator
  • Moderator
  • We're getting reports that downloaded songs are not playing when the app is not connected to the internet. The offline songs are grayed out but shows that they are downloaded. When connected back to ...
  • Ivelina
  • Moderator
  • 191877 Views
  • 618 comments
  • 1857 likes
  • Premium
    Your Library
  • Fixed
  • 191877 Views
  • 618 comments
  • 1857 votes

Downtime June 7th: Playlist issues

Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users not being able to create new playlists, or browse their playl...

  • Moderator
  • Moderator
  • Hey folks! We've been seeing reports that users are unable to see playlists posted on profiles - both on their own profile and on the profiles of other users. This might lead to some users...
  • Transmogriff
  • Casual Listener
  • 15602 Views
  • 87 comments
  • 96 likes
  • Accounts
  • Fixed
  • 15602 Views
  • 87 comments
  • 96 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

  • Moderator
  • Moderator
  • Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.
  • Joan
  • Moderator
  • 46177 Views
  • 349 comments
  • 323 likes
  • Desktop (Windows)
  • Fixed
  • 46177 Views
  • 349 comments
  • 323 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.
  • dt3ft
  • Casual Listener
  • 48894 Views
  • 230 comments
  • 213 likes
  • Other
  • Fixed
  • 48894 Views
  • 230 comments
  • 213 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   We...
  • danielstockdale
  • Casual Listener
  • 6833 Views
  • 48 comments
  • 119 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 6833 Views
  • 48 comments
  • 119 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was ...
  • p68n2bkfl728m4p
  • Regular
  • 24305 Views
  • 217 comments
  • 291 likes
  • iOS
  • Fixed
  • 24305 Views
  • 217 comments
  • 291 votes

[Downtime 11.10.] Missing podcast episodes on Spotify

Hey folks, Some of you might see that your episodes are removed/ not being ingested by Spotify. When trying to log in to your Spotify for Podcasters account, you may also see an empty account or only a white screen. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks,   Some of you might see that your episodes are removed/ not being ingested by Spotify. When trying to log in to your Spotify for Podcasters account, you may also see an empty acco...
  • Novy
  • Moderator
  • 1095 Views
  • 9 comments
  • 6 likes
  • Accounts
    Other
  • Fixed
  • 1095 Views
  • 9 comments
  • 6 votes

Spotify stops playing after an ad

We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV. The behavior is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports that Spotify pauses after an ad and the playback cannot be resumed. This seems to affect multiple platforms including desktop, mobile, and TV.   The behavior is curren...
  • goldenant
  • Newbie
  • 36241 Views
  • 273 comments
  • 357 likes
  • Other
  • Not Right Now
  • 36241 Views
  • 273 comments
  • 357 votes

Spotify app is skipping after a few seconds on Samsung TVs

We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs. The reports note that tracks are playing without audio on the Samsung TV devices, and trouble-shooting has already been tried.

  • Moderator
  • Moderator
  • We've received reports that the Spotify app is skipping after a few seconds, with multiple mentions of Samsung TVs.  The reports note that tracks are playing without audio on the Samsung TV devi...
  • misha_lysak
  • Visitor
  • 22307 Views
  • 77 comments
  • 180 likes
  • Other
  • Under investigation
  • 22307 Views
  • 77 comments
  • 180 votes

Downtime September 26th: Users who paid for Premium not getting Premium features.

We've gotten reports that users who've paid for Premium and are logged in the correct account do not see the Premium feature. This affects different products, such as Premium Individual, Duo, Family, etc. We're aware of this and it's being looked int...

  • Moderator
  • Moderator
  • We've gotten reports that users who've paid for Premium and are logged in the correct account do not see the Premium feature. This affects different products, such as Premium Individual, Duo, Family,...
  • AlejaR
  • Moderator
  • 1624 Views
  • 8 comments
  • 10 likes
  • Premium
  • Fixed
  • 1624 Views
  • 8 comments
  • 10 votes

App crashing on Google Pixel

We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only.Some users also mention that it takes a really long time to load the app. When hitting play on a song, it flickers between the...

  • Moderator
  • Moderator
  • We’re receiving reports where the app causes the device to crash. The issue seems to be affecting Google Pixel devices only. Some users also mention that it takes a really long time to load the ap...
  • HosannaA
  • Casual Listener
  • 6383 Views
  • 38 comments
  • 51 likes
  • Android
  • Fixed
  • 6383 Views
  • 38 comments
  • 51 votes

Spotify keeps playing hidden songs

Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just suddenly start to play. Updates and new device didn’t ...

  • Casual Listener
  • Since there is no option to delete a song from an album, I hide them and actually I missed that feature from apple music. So there is a lot of hidden songs in my album catalogue and now they just sud...
  • Not applicable
  • 26942 Views
  • 135 comments
  • 228 likes
  • Your Library
  • Not Right Now
  • 26942 Views
  • 135 comments
  • 228 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

  • Moderator
  • Moderator
  • We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.
  • Yordan
  • Moderator
  • 14741 Views
  • 63 comments
  • 64 likes
  • Android
  • Fixed
  • 14741 Views
  • 63 comments
  • 64 votes

[Android] Unable to play music, all playlists appear empty

We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from Android users that they're unable to play songs from Search. In addition, all playlists in the app appear empty. This is currently being investigated.
  • yuyuyunochan
  • Newbie
  • 120894 Views
  • 484 comments
  • 771 likes
  • Android
  • Not Right Now
  • 120894 Views
  • 484 comments
  • 771 votes