Announcements

Help Wizard

Step 1

NEXT STEP

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Listen Along/Together feature on Discord not working

Hey folks, We've received some reports that the Listen Along feature on Discord isn't working. This is being investigated.

Moderator

Hey folks,    We've received some reports that the Listen Along feature on Discord isn't working.   This is being investigated.

Novy

Moderator

30251 Views

59 comments

35 likes

Other
Won't Fix
  • 30251 Views
  • 59 comments
  • 35 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

Casual Listener

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...

Fabian20

Casual Listener

29440 Views

35 comments

35 likes

iOS
Other
Old Case Closed
  • 29440 Views
  • 35 comments
  • 35 votes

Music continues playing on mobile after disconnecting Bluetooth

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particular on Samsung Galaxy phones.

Moderator

We've received reports that when disconnecting Bluetooth from car systems and such, the playback automatically continues on the phone. This seems to be happening primarily on Android and in particula...

Joan

Moderator

11726 Views

49 comments

34 likes

Android
Fixed
  • 11726 Views
  • 49 comments
  • 34 votes

Spotify charts not updating

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Moderator

We're currently experiencing a technical issue that is impacting how some of our chart data is displayed.

Sp0tifyDoesntWork

Newbie

6589 Views

22 comments

33 likes

Other
Under investigation
  • 6589 Views
  • 22 comments
  • 33 votes

Equalizer issues

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at all. This seems to ...

Moderator

We're seeing reports that some users are having issues with the Equalizer. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some ...

FriedBhicken

Newbie

9830 Views

47 comments

30 likes

Other
Under investigation
  • 9830 Views
  • 47 comments
  • 30 votes

Daily Wellness mixes not updating tracks

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the songs are the same day and night, just the order is chang...

Casual Listener

My Question or Issue Ever since I started listening to the Daily Wellness mix in April, the songs barely have changed. I get a refresh on the podcasts every morning and evening, but 90% of the song...

novacapella

Newbie

11491 Views

44 comments

30 likes

daily wellness
mixes
Not Right Now
  • 11491 Views
  • 44 comments
  • 30 votes

Issues with the Web player's volume slider

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-versa. Reloading the Web Player page sets the volum...

Moderator

We're receiving reports that the Volume slider/control from the Web Player isn't functioning correctly. For some users, sliding the volume up automatically adjusts the volume lower instead, and vice-...

oddindeed

Casual Listener

12098 Views

40 comments

28 likes

Desktop
Other
Fixed
  • 12098 Views
  • 40 comments
  • 28 votes

PS4 Quick Menu shows Playlists instead of a list Liked Songs

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

Moderator

Upon opening the PS4 quick menu, it doesn't display the Liked songs list. It only shows the playlists in the library.

sonicthegamer23

Newbie

8443 Views

25 comments

26 likes

Your Library
Not Right Now
  • 8443 Views
  • 25 comments
  • 26 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Moderator

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Yordan

Moderator

17935 Views

30 comments

25 likes

Accounts
Premium family
Fixed
  • 17935 Views
  • 30 comments
  • 25 votes

Downtime 6th May 2025: Top Tracks and Albums missing on Artist profiles

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

Moderator

We've seen reports that some users are having issues viewing Top Tracks on the Artist profile. Some also report that they're not able to view the Albums.

shaggy202030

Newbie

13184 Views

32 comments

23 likes

Other
Your Library
Fixed
  • 13184 Views
  • 32 comments
  • 23 votes

Now Playing bar is hiding the latest row of an artist's discography

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by the Now Playing bar.

Moderator

We've received reports that the Now Playing bar is hiding the very bottom release in an artist's discography. When users scroll down the discography, they can't see the last entry as it's covered by ...

TheSnowQueen

Newbie

4545 Views

25 comments

21 likes

Android
Not Right Now
  • 4545 Views
  • 25 comments
  • 21 votes

Unable to create Blends or accept invitations

We received reports from users who are unable to create Blends, or accept invitations for Blends. The error messages "Something went wrong while loading the playlist" and "505 bad getaway" appear.

Moderator

We received reports from users who are unable to create Blends, or accept invitations for Blends.   The error messages "Something went wrong while loading the playlist" and "505 bad getaway"...

Maria

Moderator

2552 Views

25 comments

19 likes

Other
Fixed
  • 2552 Views
  • 25 comments
  • 19 votes

Shared Playlists section missing in Spotify Kids

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.

Moderator

We’re receiving reports that Shared Playlists are not showing up in the Spotify Kids app. The issue is affecting multiple devices.  

san_sebastian

Newbie

8817 Views

58 comments

18 likes

Premium family
Fixed
  • 8817 Views
  • 58 comments
  • 18 votes

Spotify does not resume after Google Maps navigation guidance

PlanFreeCountryUnited StatesDeviceiPhone XOperating SystemiOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950 My Question or IssueI have Google Maps and Spotify connected, to listen to podcasts while driving. While navigating, Spotify controls appear ...

Casual Listener

Plan Free Country United States Device iPhone X Operating System iOS 13.6.1, Google Maps 5.50.2, Spotify 8.5.70.950   My Question or Issue I have Google Maps and Spotify connected...

sharenjoy

Music Fan

47808 Views

28 comments

15 likes

Not Right Now
  • 47808 Views
  • 28 comments
  • 15 votes

[Downtime 10.09.] Web log in and other related services are currently down

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well.This is currently being looked into!

Moderator

Hey folks! We're aware of an issue with logging in on the Web Player which may also affect other related services. Payments might be affected as well. This is currently being looked into! &nbs...

Shade234

Newbie

4841 Views

5 comments

14 likes

Other
Fixed
  • 4841 Views
  • 5 comments
  • 14 votes

Issues redeeming gift cards

Hey folks! You may notice an error message when redeeming your gift cards: This is being looked into and we'll keep you posted In the meantime, make sure you've gone over everything that is listed here.Cheers!

Moderator

Hey folks!   You may notice an error message when redeeming your gift cards:     This is being looked into and we'll keep you posted 🙂 In the meantime, make sure you'v...

MihailY

Moderator

5067 Views

13 comments

10 likes

Other
Subscriptions
Fixed
  • 5067 Views
  • 13 comments
  • 10 votes

Playlist scrolling position resets when navigating away from the app

Hey folks, We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Moderator

Hey folks,   We received some reports mentioning that the position on the playlists resets when navigating away from the app. This is currently Under investigation by internal teams.

Mystery30

Newbie

16185 Views

139 comments

10 likes

Other
Fixed
  • 16185 Views
  • 139 comments
  • 10 votes

Popular songs can't be played on artist profile

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

Moderator

We've received reports from users unable to play songs from artists' popular songs list on the artist page when using the desktop app. The Web Player is unaffected.

MihailY

Moderator

2088 Views

13 comments

8 likes

Desktop (Mac)
Desktop (Windows)
Fixed
  • 2088 Views
  • 13 comments
  • 8 votes

Transitions don't play correctly

Hey folks, We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected. This is being looked into & we'll keep you posted.

Moderator

Hey folks,   We've been getting reports that the transitions between songs are not being timed correctly the first time you start a playlist. When restarted, the transitions work as expected...

tr4ncelover

Newbie

7029 Views

27 comments

7 likes

Other
Under investigation
  • 7029 Views
  • 27 comments
  • 7 votes