Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Hey folks, We've been receiving contacts from Indian users saying
they've been charged for Premium and yet their account is still on free
status. This is being investigated by our teams.
Hey folks,
We've been receiving contacts from Indian users saying they've been charged for Premium and yet their account is still on free status. This is being investigated by our teams.&...
PlanPremiumCountryNetherlandsDeviceiPhone 11 ProOperating SystemiOS
13.3.1Spotify version8.5.52.935 My Question or IssueIf I'm listening to,
say song #237 in a playlist, when the song is over it always jumps back
to the first song in said playlist. T...
Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.3.1 Spotify version 8.5.52.935 My Question or Issue If I'm listening to, say song #237 in a playlist,...
Hey there, We've received reports from users unable to interact with the
Blend story, i.e. the Blend story being unresponsive. If you experience
the same, make sure to subscribe to this thread and leave a vote so you
can keep up to date with the late...
Hey there,
We've received reports from users unable to interact with the Blend story, i.e. the Blend story being unresponsive.
If you experience the same, make sure to subscribe...
Hey there, We've received reports of users unable to find the button to
activate the Lyrics feature on the web player and the desktop app. If
you experience this issue, let us know by voting on this thread. This
helps us out a lot. Thanks!
Hey there,
We've received reports of users unable to find the button to activate the Lyrics feature on the web player and the desktop app.
If you experience this issue, let us k...
PlanFree/PremiumCountry USADeviceiPhone 8+Operating SystemiOS 12.0.1 My
Question or Issue When I share a song to my Instagram Story, Instagram
prompts me to login. I log in using Facebook credentials and it does not
post the song to my story. Replica...
Plan Free/Premium Country USA Device iPhone 8+ Operating System iOS 12.0.1 My Question or Issue When I share a song to my Instagram Story, Instagram prompts me ...
Hey folks, Thanks for your reports about battery drainage while updating
from iOS 14.8 to .15 on both firmware versions during the past days.
We’ve passed your info on to the relevant team and we can confirm they
are currently looking into it. If you...
Hey folks,
Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days.
We’ve passed your info on...
PlanPremiumCountry Device(Samsung Galaxy A50)Operating System(Android 9)
My Question or IssueJust a couple of days before, I could " Add to
Playlist " a whole album / EP, and now it's gone / I can't find it.It's
a super useful feature and without it ...
Plan Premium Country Device (Samsung Galaxy A50) Operating System (Android 9) My Question or Issue Just a couple of days before, I could " Add to Playlist " a whole album / EP...
Hey everyone, We're receiving reports from users that Now playing bar is
not updating. If you’re experiencing this issue, make sure to add your
+VOTE and follow the instructions in the Status Update below. We'll be
keeping everyone up to speed here, ...
Hey everyone,
We're receiving reports from users that Now playing bar is not updating.
If you’re experiencing this issue, make sure to add your +VOTE and follow the i...
We've received reports that the Crossfade feature isn't working
correctly on the desktop app. No matter how many seconds are being
added, it won't work and after returning to the settings page, it's set
to a random amount of seconds.
We've received reports that the Crossfade feature isn't working correctly on the desktop app. No matter how many seconds are being added, it won't work and after returning to the settings page, it's ...
Hey folks, We're receiving reports that Autoplay isn't working. If
you’re experiencing this issue, make sure to add your +VOTE and follow
the instructions in the Status Update below. We'll be keeping everyone
up to speed here, so make sure to Subscri...
Hey folks,
We're receiving reports that Autoplay isn't working.
If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the &...
Hey folks, We've received some contacts from users who are not able to
load the Web Player and the main Spotify website correctly and instead
see the following error message: upstream connect error or
disconnect/reset before headers. reset reason: co...
Hey folks,
We've received some contacts from users who are not able to load the Web Player and the main Spotify website correctly and instead see the following error message:
 ...
PlanPremiumCountryUSDeviceSony Bravia TV 4K UR2Operating SystemAndroid
TV My Question or IssueThe Spotify app no longer works on my TV. When I
attempt to play songs, it navigates to them on the TV but does not
actually start playing. Trying to press ...
Plan Premium Country US Device Sony Bravia TV 4K UR2 Operating System Android TV My Question or Issue The Spotify app no longer works on my TV. When I attempt to play songs, it navig...
Plan Free Country India Device Samsung Galaxy M21 Operating System
Android 10 My Question or Issue I have all the proper settings enabled,
earlier I had problems with the status display itself (it used to not
show up sometimes), now the problem has b...
Plan
Free
Country
India
Device
Samsung Galaxy M21
Operating System
Android 10
My Question or Issue
I have all the proper settings enabled, earlier I had problems with the s...
Device: Windows Operating System Version:Win 7 Spotify
Version:10.21.143.g76c19bcd Description:When I play music over connect
the remote computer only seems to have access to the 100 subsequent
songs from the song I start playing from. For example, i...
Device: Windows Operating System Version: Win 7 Spotify Version: 10.21.143.g76c19bcd Description: When I play music over connect the remote computer only seems to...
Hey folks, We're receiving reports from free users about receiving too
many ads. The reports describe hearing at least 2-3 ads after each song
while on free. If you’re experiencing this issue, make sure to add your
+VOTE and follow the instructions i...
Hey folks,
We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free.
If yo...
Plan Premium Country USA Device Samsung Galaxy S8 My Question or Issue
My music stops playing when I lock the screen. I've tried to reinstall
and removed Spotify from sleeping apps. It only happens when it's on
speaker.
Plan
Premium
Country
USA
Device
Samsung Galaxy S8
My Question or Issue
My music stops playing when I lock the screen. I've tried to reinstall and removed Spotify from ...
Hey everyone, We're seeing reports about the Discover Weekly not
updating. If you're also experiencing this, make sure to add a +Vote.
Then: Make sure that you've listened to music regularly in the past week
and not only the Discover Weekly playlist....
Hey everyone,
We're seeing reports about the Discover Weekly not updating. If you're also experiencing this, make sure to add a +Vote. Then:
Make sure that you've listened to...