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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Downtime June 26th: Your Library section appears empty on the web player

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated.

Moderator

Hey folks, we've received some reports that Your Library is empty on the web player. This is being investigated. 

FadReligion

Newbie

4242 Views

23 comments

36 likes

Other
Fixed
  • 4242 Views
  • 23 comments
  • 36 votes

[Downtime March 26th] Intermittent issues with Web Player, Desktop app, TV, etc

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation and other devices might also experience issues with...

Moderator

We're getting reports about intermittent issues with Web Player, Desktop app, TV clients and partner devices. Users are reporting various error messages in the app or web player. TV app, Playstation ...

Rani1234

Casual Listener

9646 Views

24 comments

48 likes

Other
Fixed
  • 9646 Views
  • 24 comments
  • 48 votes

Audiobook chapters playing in disorder

Hey folks! We received reports that the chapters of some Audiobooks are playing in disorder.This is being looked into.

Moderator

Hey folks!   We received reports that the chapters of some Audiobooks are playing in disorder. This is being looked into.

Crazyoldman

Visitor

17512 Views

89 comments

54 likes

Other
Your Library
Fixed
  • 17512 Views
  • 89 comments
  • 54 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

Moderator

Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

AlejaR

Moderator

9182 Views

64 comments

39 likes

Accounts
Your Library
Fixed
  • 9182 Views
  • 64 comments
  • 39 votes

Users unable to apply Student Discount from the SheerID confirmation email

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no longer exists."

Moderator

We've received reports from users who can't apply their student discount from the SheerID confirmation email after being successfully verified. The webpage shows a 404 error: "This page no ...

Yordan

Moderator

4882 Views

33 comments

49 likes

Premium Student
Fixed
  • 4882 Views
  • 33 comments
  • 49 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

Moderator

Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.

Novy

Moderator

18615 Views

116 comments

56 likes

Other
Fixed
  • 18615 Views
  • 116 comments
  • 56 votes

Can't stream to Google devices

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

Moderator

We're seeing reports that some users are unable to stream on their Google devices. This seems to happen on both the desktop & mobile app, as well as on different Google devices.

chartz2

Regular

20343 Views

69 comments

16 likes

Other
Fixed
  • 20343 Views
  • 69 comments
  • 16 votes

Can't update playlist cover or profile picture

We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.

Moderator

We're getting reports from users who are unable to update their playlist cover or profile picture. Some are getting an error that their changes couldn't be saved and to try again.

Maria

Moderator

6893 Views

52 comments

3 likes

Other
Fixed
  • 6893 Views
  • 52 comments
  • 3 votes

"Address doesn't match" error when trying to join Family/Duo plans

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

Moderator

We've received reports from users who can't join Family/Duo plans. The error message "Address doesn't match" is displayed, even when entering the exact same address as the plan manager.

31hw3z5j25xulbavwvqc

Visitor

11975 Views

31 comments

25 likes

Accounts
Premium family
Fixed
  • 11975 Views
  • 31 comments
  • 25 votes

[Android Auto] Empty Liked Songs playlists

Hey folks!We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

Moderator

Hey folks! We received reports that “No items” is displayed when accessing the Liked Songs playlist on Android Auto. This is being looked into.

Alexxa1

Visitor

8715 Views

51 comments

37 likes

Android
Fixed
  • 8715 Views
  • 51 comments
  • 37 votes

Users on the free service are unable to download podcasts

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

Moderator

We've received reports from free users who are unable to download podcast episodes. Tapping the download icon results in an exclamation mark, indicating that the attempt failed.

Yordan

Moderator

7962 Views

29 comments

16 likes

Desktop
Mobile
Other
Fixed
  • 7962 Views
  • 29 comments
  • 16 votes

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Moderator

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Yordan

Moderator

6015 Views

38 comments

28 likes

Accounts
Premium
Fixed
  • 6015 Views
  • 38 comments
  • 28 votes

Top Songs 2023 Playlist Missing

Hey folks! We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

Moderator

Hey folks!   We’re receiving reports that the Top Songs 2023 Playlist is missing across multiple devices and markets. This is being looked into!

Joan

Moderator

12033 Views

21 comments

13 likes

Other
Your Library
Fixed
  • 12033 Views
  • 21 comments
  • 13 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

Moderator

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load a...

83evans

Regular

20878 Views

51 comments

83 likes

iOS
Fixed
  • 20878 Views
  • 51 comments
  • 83 votes

[MacOS] Desktop app crashing, Home page not loading

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead. This is being investigated.

Moderator

We've received reports from Mac users that the desktop app crashes and the Home page refuses to load - an error message "Something went wrong" is displayed instead.   This is being investiga...

odi

Regular

13443 Views

77 comments

54 likes

Desktop (Mac)
Fixed
  • 13443 Views
  • 77 comments
  • 54 votes

Downtime 27th June: App crashing on Android

Hey folks!We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

Moderator

Hey folks! We're seeing reports that the Android app is crashing. This seems to affect Android 14 devices mostly. Some users are also seeing an error message upon opening the app.

Maria

Moderator

6815 Views

35 comments

24 likes

Android
Fixed
  • 6815 Views
  • 35 comments
  • 24 votes

Podcasts won't remain paused

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after. This is under investigation.

Moderator

Android users have reported that when they press pause on a podcast, the playback is automatically resumed shortly after.   This is under investigation.

Yordan

Moderator

8714 Views

82 comments

38 likes

Android
Fixed
  • 8714 Views
  • 82 comments
  • 38 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

Moderator

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...

Novy

Moderator

3899 Views

12 comments

31 likes

Accounts
Desktop
Fixed
  • 3899 Views
  • 12 comments
  • 31 votes

Spotify login issues

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email address and password" despite using the correct login detai...

Moderator

We're getting reports that some of you are unable to log in to your accounts. There are two separate error messages: "You can't use Spotify abroad for more than 14 days" and "incorrect email a...

Ivelina

Moderator

14378 Views

16 comments

9 likes

Accounts
Fixed
  • 14378 Views
  • 16 comments
  • 9 votes

Apple watch Series 3 users unable to use the app.

Hey folks, We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upcoming update. We'd recommend keeping the app up to date so you ...

Moderator

Hey folks,   We've received some reports about the app crashing during starting up on Apple Watch Series 3. The relevant team is already aware of the issue and a fix will be added to an upco...

OscarDC

Moderator

3853 Views

16 comments

28 likes

Other
Fixed
  • 3853 Views
  • 16 comments
  • 28 votes