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Ongoing Issues

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Forum Posts

[Desktop] Bring Back AUTOPLAY for DESKTOP

I don't understand why but this feature has been removed from Spotify Desktop apps!I really like that feature and always use it, desktop or mobile. But now it has been removed!

  • Spotify Star
  • Spotify Star
  • I don't understand why but this feature has been removed from Spotify Desktop apps! I really like that feature and always use it, desktop or mobile. But now it has been removed!
  • connormoen
  • Visitor
  • 37490 Views
  • 351 comments
  • 1237 likes
  • Desktop
  • Fixed
  • 37490 Views
  • 351 comments
  • 1237 votes

Sharing to Instagram Story Not Working

PlanFree/PremiumCountry USADeviceiPhone 8+Operating SystemiOS 12.0.1 My Question or Issue When I share a song to my Instagram Story, Instagram prompts me to login. I log in using Facebook credentials and it does not post the song to my story. Replica...

  • Casual Listener
  •   Plan Free/Premium Country  USA Device iPhone 8+ Operating System iOS 12.0.1   My Question or Issue   When I share a song to my Instagram Story, Instagram prompts me ...
  • 프리지아
  • Visitor
  • 86521 Views
  • 218 comments
  • 1113 likes
  • Fixed
  • 86521 Views
  • 218 comments
  • 1113 votes

(Playlist) "Liked songs" restarts to first song

PlanPremiumCountryNetherlandsDeviceiPhone 11 ProOperating SystemiOS 13.3.1Spotify version8.5.52.935 My Question or IssueIf I'm listening to, say song #237 in a playlist, when the song is over it always jumps back to the first song in said playlist. T...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.3.1 Spotify version 8.5.52.935   My Question or Issue If I'm listening to, say song #237 in a playlist, ...
  • sendnudespls
  • Casual Listener
  • 62300 Views
  • 246 comments
  • 646 likes
  • iOS
  • Fixed
  • 62300 Views
  • 246 comments
  • 646 votes

[iOS] Wrong podcast episode played from Search

We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.

  • Moderator
  • Moderator
  • We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.
  • Alex
  • Moderator
  • 3154 Views
  • 40 comments
  • 22 likes
  • iOS
  • Fixed
  • 3154 Views
  • 40 comments
  • 22 votes

2020 Wrapped STORY skipping through slides

My spotify just zooms past every slide in the slideshow for Spotify Wrapped for no reason. I cannot look at any other of my slides except for the last one when it stops. Why? How do I fix this.

  • Casual Listener
  • My spotify just zooms past every slide in the slideshow for Spotify Wrapped for no reason. I cannot look at any other of my slides except for the last one when it stops. Why? How do I fix this.
  • Lughboy
  • Visitor
  • 54305 Views
  • 90 comments
  • 459 likes
  • Fixed
  • 54305 Views
  • 90 comments
  • 459 votes

Adding albums / EP's to playlists feature is disappeared

PlanPremiumCountry Device(Samsung Galaxy A50)Operating System(Android 9) My Question or IssueJust a couple of days before, I could " Add to Playlist " a whole album / EP, and now it's gone / I can't find it.It's a super useful feature and without it ...

  • Casual Listener
  • Plan Premium Country   Device (Samsung Galaxy A50) Operating System (Android 9)   My Question or Issue Just a couple of days before, I could " Add to Playlist " a whole album / EP...
  • joel_ms
  • Newbie
  • 37064 Views
  • 181 comments
  • 755 likes
  • Fixed
  • 37064 Views
  • 181 comments
  • 755 votes

Albums not loading on Android devices

We've received reports that albums don't load on Android devices. When tapping an album a black screen appears. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that albums don't load on Android devices. When tapping an album a black screen appears.   This is being investigated.
  • The_weird-girl
  • Newbie
  • 11598 Views
  • 106 comments
  • 89 likes
  • Android
  • Fixed
  • 11598 Views
  • 106 comments
  • 89 votes

Spotify app not available in Google Play Store on Galaxy Watches

Hey folks, Due to some technical issues our Spotify app listing for Wear OS was removed from the Play Store yesterday. We're working with Google to get it back up and make it available again!

  • Moderator
  • Moderator
  •  Hey folks,   Due to some technical issues our Spotify app listing for Wear OS was removed from the Play Store yesterday. We're working with Google to get it back up and make it availab...
  • Alex
  • Moderator
  • 1651 Views
  • 16 comments
  • 14 likes
  • Android
    Other
  • Fixed
  • 1651 Views
  • 16 comments
  • 14 votes

Podcast plays previous episode instead of the next

Hello everyone, We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.

  • Spotify
  • Spotify
  • Hello everyone,   We've received reports that people been having issues with auto playing podcast episodes from oldest to newest. Podcast plays previous episode instead of the next one.
  • jaceliz
  • Newbie
  • 10425 Views
  • 79 comments
  • 146 likes
  • Content Questions
  • Fixed
  • 10425 Views
  • 79 comments
  • 146 votes

Refresh button for Recommended songs section not working properly

Hey folks, We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, and sometimes it just doesn't do anything at all. The list is ...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, ...
  • Mihail
  • Spotify Legend
  • 21460 Views
  • 82 comments
  • 266 likes
  • Your Library
  • Fixed
  • 21460 Views
  • 82 comments
  • 266 votes

Tracks skipping to the next track on their own

We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.

  • Moderator
  • Moderator
  • We've received reports about the Spotify app skipping to the next track in the queue on its own. This seems to affect mostly mobile users and happens with Shuffle mode turned off.
  • 1229172827
  • Newbie
  • 14718 Views
  • 70 comments
  • 171 likes
  • Mobile
  • Fixed
  • 14718 Views
  • 70 comments
  • 171 votes

[Mobile] Canvas feature disappeared

Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10 My Question or Issue The canvas disappeared and I want to activate them, try another account and if this is working, but in my account it does not appear, I already uni...

  • Visitor
  • Plan Premium Country Colombia Device Motorola g7 Plus Operating System Android 10   My Question or Issue The canvas disappeared and I want to activate them, try another accou...
  • Brs2
  • Visitor
  • 145364 Views
  • 254 comments
  • 495 likes
  • Mobile
  • Fixed
  • 145364 Views
  • 254 comments
  • 495 votes

[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0

Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...

  • Spotify Legend
  • Hey folks,   Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days.   We’ve passed your info on to...
  • Xenia
  • Moderator
  • 66442 Views
  • 181 comments
  • 218 likes
  • iOS
    Mobile
  • Fixed
  • 66442 Views
  • 181 comments
  • 218 votes

Free users hearing ads too frequently

Hey folks, We're receiving reports from free users about receiving too many ads. The reports describe hearing at least 2-3 ads after each song while on free. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions i...

  • Spotify Legend
  • Hey folks,   We're receiving reports from free users about receiving too many  ads.  The reports describe hearing at least 2-3 ads after each song while on free. If you’...
  • Im_gone
  • Visitor
  • 44454 Views
  • 50 comments
  • 242 likes
  • Desktop
    Mobile
    Web Player
  • Fixed
  • 44454 Views
  • 50 comments
  • 242 votes

App crashes when trying to play content on Vivo devices

Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.

  • Moderator
  • Moderator
  • Folks are reporting that the Spotify app is crashing when playback is attempted on a Vivo android mobile device.
  • IAMJESS
  • Casual Listener
  • 12555 Views
  • 63 comments
  • 115 likes
  • Android
  • Fixed
  • 12555 Views
  • 63 comments
  • 115 votes

Downtime February 28th: General issues with the Spotify website

Hey folks, We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions.EDIT: We can confirm there are general issues with our website and some pages are not loading. The error 504 Gateway Time-ou...

  • Moderator
  • Moderator
  • Hey folks,    We've received some reports that First-time buyers of Spotify premium are unable to purchase Spotify subscriptions. EDIT: We can confirm there are general issues w...
  • Novy
  • Moderator
  • 12368 Views
  • 28 comments
  • 148 likes
  • Subscriptions
  • Fixed
  • 12368 Views
  • 28 comments
  • 148 votes

[Android] Now playing bar not updating

Hey everyone, We're receiving reports from users that Now playing bar is not updating. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Now playing bar is not updating.    If you’re experiencing this issue, make sure to add your +VOTE and follow the i...
  • modcar
  • Regular
  • 13969 Views
  • 66 comments
  • 261 likes
  • Android
  • Fixed
  • 13969 Views
  • 66 comments
  • 261 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...
  • 31blpekineqncjm3niov
  • Newbie
  • 12302 Views
  • 97 comments
  • 242 likes
  • Desktop
    Mobile
  • Fixed
  • 12302 Views
  • 97 comments
  • 242 votes

Android TV will not play songs

PlanPremiumCountryUSDeviceSony Bravia TV 4K UR2Operating SystemAndroid TV My Question or IssueThe Spotify app no longer works on my TV. When I attempt to play songs, it navigates to them on the TV but does not actually start playing. Trying to press ...

  • Casual Listener
  • Plan Premium Country US Device Sony Bravia TV 4K UR2 Operating System Android TV   My Question or Issue The Spotify app no longer works on my TV. When I attempt to play songs, it navig...
  • AlexBonn
  • Visitor
  • 27571 Views
  • 174 comments
  • 441 likes
  • Fixed
  • 27571 Views
  • 174 comments
  • 441 votes

Downtime July 26th 2023: Folks are unable to purchase Audiobooks

We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded.

  • Moderator
  • Moderator
  • We've received reports that folks are unable to purchase Audiobooks and that their payments are immediately refunded. 
  • Weroloc027
  • Newbie
  • 522 Views
  • 4 comments
  • 5 likes
  • Other
  • Fixed
  • 522 Views
  • 4 comments
  • 5 votes