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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Android Auto - Spotify doesn't play offline

Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't supposed to be needed). Reinstalled both android aut...

  • Casual Listener
  • Android Auto suddenly is unable to play music in offline mode. Started after last Spotify update. The only way to display tracks that have been downloaded is to use cellular data (which it wouldn't s...
  • AtilaZro8
  • Visitor
  • 32800 Views
  • 260 comments
  • 280 likes
  • Fixed
  • 32800 Views
  • 260 comments
  • 280 votes

Refresh button for Recommended songs section not working properly

Hey folks, We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, and sometimes it just doesn't do anything at all. The list is ...

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports about the Refresh button under the Recommended songs section under a playlist not working properly. Sometimes it just shuffles the already listed songs, ...
  • Mihail
  • Spotify Legend
  • 18096 Views
  • 82 comments
  • 266 likes
  • Your Library
  • Fixed
  • 18096 Views
  • 82 comments
  • 266 votes

Queue changes after switching device with Spotify Connect

Plan Premium Country United States Device Across devices My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the queue on the new device is the entire shuffled playlist. Expected is it would...

  • Casual Listener
  • Plan Premium Country United States Device Across devices   My Question or Issue If I'm listening to a playlist on one device, then switch to another device using connect, the qu...
  • Dian
  • Moderator
  • 20318 Views
  • 87 comments
  • 265 likes
  • Desktop
    Mobile
  • Fixed
  • 20318 Views
  • 87 comments
  • 265 votes

[Android] Now playing bar not updating

Hey everyone, We're receiving reports from users that Now playing bar is not updating. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that Now playing bar is not updating.    If you’re experiencing this issue, make sure to add your +VOTE and follow the i...
  • modcar
  • Regular
  • 12720 Views
  • 66 comments
  • 261 likes
  • Android
  • Fixed
  • 12720 Views
  • 66 comments
  • 261 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue,...
  • expremo
  • Newbie
  • 32445 Views
  • 230 comments
  • 258 likes
  • iOS
  • Fixed
  • 32445 Views
  • 230 comments
  • 258 votes

Spotify mutes randomly

PlanPremiumCountryUSDeviceHP LaptopOperating SystemWindows 10 My Question or IssueAt random times, my desktop Spotify client mutes itself. This is not a machine problem, the volume slider on Spotify literally slides itself down to mute at random time...

  • Casual Listener
  •   Plan Premium Country US Device HP Laptop Operating System Windows 10   My Question or Issue At random times, my desktop Spotify client mutes itself. This is not a machine probl...
  • karladebris
  • Casual Listener
  • 30275 Views
  • 171 comments
  • 255 likes
  • Fixed
  • 30275 Views
  • 171 comments
  • 255 votes

Notification controls not working on Android app

PlanPremiumCountryUnited Kingdom DeviceOnePlus ThreeOperating SystemAndroid 8.0.0 My Question or IssueRunning Spotify 8.4.57.803 armV7.When I play a song, the Spotify icon doesn't show up in the notifications bar, and the player widget doesn't show u...

  • Casual Listener
  • Plan Premium Country United Kingdom  Device OnePlus Three Operating System Android 8.0.0   My Question or Issue Running Spotify 8.4.57.803 armV7. When I play a song, the Spotify ...
  • RobertLatchford
  • Visitor
  • 23649 Views
  • 60 comments
  • 251 likes
  • Fixed
  • 23649 Views
  • 60 comments
  • 251 votes

[Android Auto] Songs in downloaded album are ordered alphabetically

PlanPremiumCountryBelgiumDeviceSamsung J7 My Question or IssueSince last week I have a very frustrating problem with Spotify. When I download a full album from an artist and I want to play that album with Android Auto, the songs are in alphabetical o...

  • Casual Listener
  • Plan Premium Country Belgium Device Samsung J7   My Question or Issue Since last week I have a very frustrating problem with Spotify. When I download a full album from an artist and I wa...
  • Peter
  • Spotify Legend
  • 14573 Views
  • 119 comments
  • 239 likes
  • Fixed
  • 14573 Views
  • 119 comments
  • 239 votes

[Connect] Can't play songs saved to Your Library on Connect devices

Hey folks, We’re receiving reports that it's not possible to play certain songs on Connect devices. First, we'd recommend trying a clean reinstall of the app on your device by following the steps here. If after that you’re still experiencing the issu...

  • Spotify Legend
  • Hey folks,   We’re receiving reports that it's not possible to play certain songs on Connect devices.   First, we'd recommend trying a clean reinstall of the app on your device by f...
  • gg52
  • Newbie
  • 44278 Views
  • 234 comments
  • 235 likes
  • Connect
  • Fixed
  • 44278 Views
  • 234 comments
  • 235 votes

[Desktop] Can't change my profile picture!

Plan Premium Country Sweden Device PC Operating System Windows 10 My Question or Issue Hi! I can't get to the dialogue which changes the Spotify profile picture. The following doesn't work because there's no 'change' dialogue appearing: https://suppo...

  • Casual Listener
  • Plan Premium Country Sweden Device PC Operating System Windows 10   My Question or Issue Hi! I can't get to the dialogue which changes the Spotify profile picture. The follow...
  • ParentalControl
  • Composer
  • 35543 Views
  • 106 comments
  • 234 likes
  • Desktop
  • Fixed
  • 35543 Views
  • 106 comments
  • 234 votes

Autoplay not working

Hey folks, We're receiving reports that Autoplay isn't working. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update below. We'll be keeping everyone up to speed here, so make sure to Subscri...

  • Spotify Legend
  • Hey folks,   We're receiving reports that Autoplay isn't working.   If you’re experiencing this issue, make sure to add your   +VOTE   and follow the instructions in the &...
  • Punmolip
  • Newbie
  • 9598 Views
  • 90 comments
  • 226 likes
  • Desktop
    Mobile
  • Fixed
  • 9598 Views
  • 90 comments
  • 226 votes

[Desktop] Scroll position bug

Hi, this problem seem to be new (1.0.32.96.g3c8a06e6). If you scroll down in a playlist, start a song, click on the artist then return to the playlist you will end up in the correct position. However, if you start scrolling again you will end up on t...

  • Casual Listener
  • Hi, this problem seem to be new (1.0.32.96.g3c8a06e6).   If you scroll down in a playlist, start a song, click on the artist then return to the playlist you will end up in the correc...
  • PerformingHuman
  • Newbie
  • 13006 Views
  • 115 comments
  • 220 likes
  • bug
    Desktop
  • Fixed
  • 13006 Views
  • 115 comments
  • 220 votes

[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0

Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...

  • Spotify Legend
  • Hey folks,   Thanks for your reports about  battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days.   We’ve passed your info on...
  • Xenia
  • Moderator
  • 59689 Views
  • 181 comments
  • 218 likes
  • iOS
    Mobile
  • Fixed
  • 59689 Views
  • 181 comments
  • 218 votes

"Play on Spotify" button missing in Instagram Stories

Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3 My Question or Issue When I try to share a song to my Instagram story from the Spotify app, it posts without the Spotify sticker in the top left corner. ...

  • Casual Listener
  • Plan Premium Country US Device iPhone 8 Plus Operating System iOS 12.2 Spotify App Version 8.5.3   My Question or Issue When I try to share a song to my Instagram story f...
  • Mrynyx
  • Visitor
  • 29008 Views
  • 96 comments
  • 214 likes
  • Instagram
  • Fixed
  • 29008 Views
  • 96 comments
  • 214 votes

App Crashing on Android (SOLVED)

PlanPremiumCountryThe NetherlandsDevice(OnePlus 6 / Samsung Galaxy S6 Edge)Operating System(Android Pie / Android Nougat) My Question or Issue Hello my friends, I have been having issues with the Spotify app on my Android devices since the last updat...

  • Casual Listener
  • Plan Premium Country The Netherlands Device (OnePlus 6 / Samsung Galaxy S6 Edge) Operating System (Android Pie / Android Nougat)   My Question or Issue   Hello my friends, &nbsp...
  • natashaemy
  • Newbie
  • 37113 Views
  • 336 comments
  • 210 likes
  • Android
    App
    crashing
    Issues
  • Fixed
  • 37113 Views
  • 336 comments
  • 210 votes

[Mobile] Hitting Like or Dislike on the notification bar doesn't work

PlanPremiumCountryUS DeviceSamsung Galaxy Note 10+ Operating SystemAndroid 10 My Question or IssueThe heart icon in the notification drawer no longer works.It doesn't add the song to my library, nor it likes the song.Please help Update: Spotify versi...

  • Casual Listener
  •   Plan Premium Country US   Device Samsung Galaxy Note 10+   Operating System Android 10   My Question or Issue The heart icon in the notification drawer no longer wo...
  • Exxxplosivo
  • Newbie
  • 14153 Views
  • 81 comments
  • 209 likes
  • Android
  • Fixed
  • 14153 Views
  • 81 comments
  • 209 votes

[Android] Spotify crashes when I attempt to share a song

Plan Premium Country Australia Device Pixel 2XL Operating System Android P My Question or Issue I have attempted to use the "share" function in-song but Spotify crashes after approx 2 seconds. No share menu appears before crash. Has worked previously...

  • Casual Listener
  • Plan Premium Country Australia Device Pixel 2XL Operating System Android P   My Question or Issue  I have attempted to use the "share" function in-song but Spotify crash...
  • Xenia
  • Moderator
  • 29544 Views
  • 159 comments
  • 207 likes
  • Android
  • Fixed
  • 29544 Views
  • 159 comments
  • 207 votes

Browse "This page does not exist or an error occurred"

PlanFreeCountryItalyDevicePCOperating SystemWindows 10 My Question or Issue Hello everyone.I apologize in advance for not perfect English.In any case, for a few days, I systematically find an error in the page "browse" of spotify (the page that is sh...

  • Casual Listener
  • Plan Free Country Italy Device PC Operating System Windows 10   My Question or Issue   Hello everyone. I apologize in advance for not perfect English. In any case, for a few d...
  • Xenia
  • Moderator
  • 25036 Views
  • 183 comments
  • 206 likes
  • Fixed
  • 25036 Views
  • 183 comments
  • 206 votes

[Desktop] Recently Played disappeared after last update on Windows 10

Plan Premium Device PC Operating System Windows 10 My Question or Issue Dear Spotify Team,After automatic update of Desktop version of Spotify, the "Recently Played" subsection has disappeared from Home section.Before update the Home section used to ...

  • Casual Listener
  • Plan Premium Device PC Operating System Windows 10   My Question or Issue Dear Spotify Team, After automatic update of Desktop version of Spotify, the "Recently Played" subsecti...
  • MChevalier13
  • Newbie
  • 22688 Views
  • 140 comments
  • 204 likes
  • Desktop
    Windows
  • Fixed
  • 22688 Views
  • 140 comments
  • 204 votes

Downtime December 8th: Web Player isn't loading.

Hey folks,We've gotten information that our web player open.spotify.com is currently not opening/loading around the world. If you want to access Account page, here is the direct link: https://www.spotify.com/account/overview/

  • Moderator
  • Moderator
  • Hey folks, We've gotten information that our web player open.spotify.com is currently not opening/loading around the world.   If you want to access Account page, here is the ...
  • crackpotideas
  • Newbie
  • 8180 Views
  • 59 comments
  • 203 likes
  • Other
  • Fixed
  • 8180 Views
  • 59 comments
  • 203 votes