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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Can't change from Premium to Basic via GBP

Hey folks!Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different payment method.

Moderator

Moderator

Hey folks! Some of you may not be able to switch to any of the Basic plans using Google Play Billing (GPB). This is now being looked into. As a workaround you can try selecting a different p...

Yordan

Moderator

2479 Views

18 comments

7 likes

Accounts
Subscriptions
Fixed
  • 2479 Views
  • 18 comments
  • 7 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

Moderator

Moderator

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

Telfepr

Newbie

39351 Views

180 comments

372 likes

iOS
Fixed
  • 39351 Views
  • 180 comments
  • 372 votes

Add/ Edit for Family & Duo members does not work

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Moderator

Moderator

Hey folks! We’ve been receiving reports that there is a total black screen for plan managers when they access the 'Manage Members' tab from the 'Account Overview' page.

Yordan

Moderator

6020 Views

38 comments

28 likes

Accounts
Premium
Fixed
  • 6020 Views
  • 38 comments
  • 28 votes

Desktop app stuck on black screen

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

Moderator

Moderator

Some users have reported performance issues with the desktop application. Users are able to log in to their accounts, but the app then displays a black screen. This is being investigated.

Joan

Moderator

62952 Views

349 comments

323 likes

Desktop (Windows)
Fixed
  • 62952 Views
  • 349 comments
  • 323 votes

Audiobooks Discography only shows the latest release on Android

Hey folks, We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist profile, all of the Audiobooks can be seen. This is being inve...

Moderator

Moderator

Hey folks,   We received some reports from Android users that when clicking on the Discography section of an Audiobook, only see the latest audiobook release appears. However, in the artist...

Novy

Moderator

1322 Views

7 comments

3 likes

Mobile
Fixed
  • 1322 Views
  • 7 comments
  • 3 votes

What's new section isn't fully updating

Hey folks! We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

Moderator

Moderator

Hey folks!   We're seeing that some of you are experiencing issues with the 'What's new' section. It seems that only a few artists show up on the list and it's not updating completely.

AlejaR

Moderator

9192 Views

64 comments

39 likes

Accounts
Your Library
Fixed
  • 9192 Views
  • 64 comments
  • 39 votes

[Mobile] Unable to download podcast episodes

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Moderator

Moderator

We've received reports that users are unable to download podcast episodes on the mobile app. Downloading music is unaffected and works as usual.

Yordan

Moderator

25724 Views

63 comments

64 likes

Android
Fixed
  • 25724 Views
  • 63 comments
  • 64 votes

Issues with offline downloads on Android and Desktop

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark is displayed (instead of a green check mark ), indicating that the action was unsuccessful.

Moderator

Moderator

We're aware of ongoing issues with offline content on Android and Desktop, which cause downloads to fail: an exclamation mark  is displayed (instead of a green check mark  ), indic...

Novy

Moderator

3902 Views

12 comments

31 likes

Accounts
Desktop
Fixed
  • 3902 Views
  • 12 comments
  • 31 votes

Spotify app crashing when trying to play a podcast/ audiobook

Hey folks!Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Moderator

Moderator

Hey folks! Some of you may experience issues when trying to play podcasts or audiobooks, leading to the app crashing. This is now being looked into.

Novy

Moderator

27312 Views

111 comments

232 likes

Other
Fixed
  • 27312 Views
  • 111 comments
  • 232 votes

Downloaded icon is not being displayed

Hey folks, We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the downloaded playlist. The content is still playable with no connection an...

Moderator

Moderator

Hey folks,    We've received some reports of users being unable to see the green arrow icon for downloads on some of their downloaded songs. However, it does show on the top of the down...

Novy

Moderator

13273 Views

47 comments

89 likes

Other
Fixed
  • 13273 Views
  • 47 comments
  • 89 votes

Unable to start the Spotify app in Volvo Sensus

Hey everyone, We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

Moderator

Moderator

Hey everyone,   We're receiving reports about the Spotify app being stuck on the loading screen on the Volvo Sensus infotainment system.

dt3ft

Casual Listener

58518 Views

230 comments

213 likes

Other
Fixed
  • 58518 Views
  • 230 comments
  • 213 votes

Blank Change Plan Page

Hey folks!We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into.The issue also affects Family and Duo members.

Moderator

Moderator

Hey folks! We’re getting reports that some of you are unable to cancel your subscriptions or manage your plans on the Account overview page. This is being looked into. The issue also affects Fa...

Vasil

Moderator

2006 Views

14 comments

0 likes

Accounts
Subscriptions
Fixed
  • 2006 Views
  • 14 comments
  • 0 votes

[iOS] Blend isn’t showing user activity

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used to show who listened to which song. This seems to only b...

Moderator

Moderator

Users are reporting that when they click on their and the other person's profile pictures on the right side of every song in a Blend, no further info is displayed. The screen just dims. It used ...

Ivelina

Moderator

1714 Views

12 comments

8 likes

iOS
Fixed
  • 1714 Views
  • 12 comments
  • 8 votes

Connecting to the car automatically plays Liked Songs playlist, with or without Car Thing

Hey folks, We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing. This is being investigated.

Moderator

Moderator

Hey folks,    We've received reports that connecting to the car automatically plays Liked Songs playlist, with or without Car Thing.   This is being investigated.

Novy

Moderator

18619 Views

116 comments

56 likes

Other
Fixed
  • 18619 Views
  • 116 comments
  • 56 votes

Random podcast episodes appear followed and downloaded

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

Moderator

Moderator

We've received reports that random podcast episodes appear as followed and are automatically downloaded for some users.

Vasil

Moderator

4879 Views

18 comments

17 likes

Other
Fixed
  • 4879 Views
  • 18 comments
  • 17 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

Moderator

Moderator

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is ...

MB711

Newbie

25974 Views

35 comments

1 likes

Android
iOS
Fixed
  • 25974 Views
  • 35 comments
  • 1 votes

[Developers] Intermittent error with email verification process

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, give us more information about the steps you're taking a...

Spotify Star

Spotify Star

We're getting reports of intermittent issues with the email verification process on Spotify for Developers' website. Spotify is already investigating it internally and working on a fix. Please, ...

Luan

Spotify Star

9549 Views

81 comments

21 likes

Spotify for Developers
Fixed
  • 9549 Views
  • 81 comments
  • 21 votes

Volume level can't be adjusted to Quiet on Desktop

Hey folks, We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine. This is being investigated.

Moderator

Moderator

Hey folks,    We've received some reports from users who are unable to select "Quiet" under Volume level in the desktop app settings. "Loud" and "Normal" options are working fine.&...

MihailY

Moderator

4228 Views

19 comments

22 likes

Desktop
Fixed
  • 4228 Views
  • 19 comments
  • 22 votes

Users can't view theirs or other folks profiles

Hey everyone, We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms. An error is "Couldn't find that page, Search for something else?" is shown whenever a user visit anyone's profil...

Moderator

Moderator

Hey everyone,   We've received reports that folks are unable to see their or other customer's profiles. This is happening on all platforms.   An error is "Couldn't find that pa...

gxbrijeew

Newbie

18510 Views

28 comments

46 likes

Accounts
Fixed
  • 18510 Views
  • 28 comments
  • 46 votes

Downtime April 9th: Windows desktop client downloads not working in Asian regions

Hey folks! We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500. Tip: As a workaround you can try downloading the app via the Microsoft app store.

Moderator

Moderator

Hey folks!   We're aware that some of you (particularly in regions of Asia) cannot download the desktop client at the moment. The page shows an Error 500.  Tip: As a workaround you c...

Vasil

Moderator

1176 Views

3 comments

1 likes

Desktop
Other
Fixed
  • 1176 Views
  • 3 comments
  • 1 votes