Shuffle not working on iOS

[Vasil]

Hey folks!

Some of you are have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.
This is being looked into 🙂

[Elinamonica97]

My shuffle button not working. Even when i click it it doesn't work. It doesn't turn green and the playlist still play in order.

Plan

Premium

Country

Malaysia

Device

(Huawei)

Operating System

Android

My Question or Issue

My shuffle button not working. Even when i click it it doesn't work. It doesn't turn green and the playlist still play in order. it's been like this for 3 days now. 

[Joan]

Hi there @Elinamonica97,

Thanks for reaching out. 

There don't seem to be any other reports about such an issue and we haven't encountered it ourselves. Consider trying a clean reinstall to clear any intermittent issues with the app you may be facing. 

If the issue persists after that, could you please provide us the following:

• Is this on all devices or only on your Huawei phone? What about the webplayer?
• Does this happen with all playlists/albums or only specific ones?
• Is it sporadic or consistent?
• A video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.

[celtic_phoenix]

My shuffle button has also just stopped working. The button is there but when clicked it doesn't turn green or shuffle my playlist.

I've re-started the app, re-started my phone & it still doesn't work. I don't want to re-install the app as I'll need to re-download ovwr 3000 songs & podcasts. 

Plan

Premium

Country

Singapore

Device

Samsung

Operating System

Android

[ChowLeong7]

I also got the same issue. And i have tried to uninstall it but it also like this. Is there any solutions to solve it?

My phone also huawei phone

[Yordan]

Hey folks,

Just to confirm, is this with specific playlists (eg. created by Spotify) or with all playlists in general? Does the shuffle button work on albums or artist pages? Are you able to activate it from the Now Playing View?

It's worth asking someone who uses Spotify to log in to their account on your device temporarily to see if they'd experience the same behavior. If there are any pending app- or OS updates, I'd recommend installing them.

If the issue persists, feel free to share a short screen recording which captures the described behavior in action so we can take a closer look.

Cheers 🤘

[lockyer_e]

Hey all, the playlist shuffle button next to the green play button isn’t working at all for both playlists and albums on my Spotify app for iPhone. I have to go into a song on the now playing view and then click shuffle which seems to work fine.

I have uninstalled and reinstalled the app, restarted my iPhone, logged out and then back in, and cleared my cache and still nothing.

Any help is really appreciated as it’s driving me crazy, thanks in advance.

Platform: iOS
Device: iPhone 15
Subscription: Premium

[Joan]

Hi @lockyer_e,

Thanks for reaching out. This is quite odd. Could you please provide us the following:

• Is this on all devices or only on your iPhone? If you haven't tested on others, please do so if possible
• When did this start happening?
• Is this on all playlists or only specific ones.
• A video of the behaviour. If the files are too large to attach here in the Community, you can send them to us via Google Drive or as unlisted YouTube videos.

With this information, we’d be happy to investigate.

Keep us posted.

[norstromtommy]

I have the same problem and I can’t shuffle my playlist only “smart shuffle”. The button don’t turn green when I try to shuffle. 

This has been for 1 month now, please fix it!

I have iPhone 14 Pro with iOS 18.

[Novy]

Hey @norstromtommy,

Thanks for reaching out.

We'd first recommend performing a clean reinstall of the app to see if that makes any difference. If it doesn't, make sure to send over all the previously requested info: is this happening on all devices? Have you checked if the same happens on all playlists?

It'd also be helpful if you could send some screenshots or a video where we can take a better look at this behavior. 

Keep us posted.

[Somia1]

It seems like a bug in the Spotify app. Since you’ve already tried reinstalling, clearing the cache, and logging back in, make sure your app is up-to-date. If the issue persists, contact Spotify Support for further help. For now, using the shuffle option in the "Now Playing" view is a good workaround.