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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

CarPlay shows the previous track's album artwork

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

Moderator

We've received reports that the CarPlay display shows the previous track’s album cover instead of the current one.

seeker4

Casual Listener

20193 Views

78 comments

229 likes

iOS
Other
Under investigation
  • 20193 Views
  • 78 comments
  • 229 votes

Blank Now Playing view on iPad

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Moderator

We’ve received reports from iPad users where the Now Playing view is completely black and doesn’t show anything when switching from another app to Spotify.

Yordan

Moderator

7648 Views

45 comments

45 likes

iOS
Fixed
  • 7648 Views
  • 45 comments
  • 45 votes

Offline music being removed when closing and relaunching the app

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed.

Moderator

We're seeing reports where offline music needs re-downloading when the app is restarted. Users are able to download the playlists again, but when they close the app, the downloads get removed. &nbs...

Olas4

Newbie

12814 Views

53 comments

64 likes

Android
iOS
Mobile
Other
Fixed
  • 12814 Views
  • 53 comments
  • 64 votes

iOS app crashing when opening Spotify-curated playlists

We're getting reports that the Spotify app on iOS devices is crashing when opening Spotify-curated playlists like Discover Weekly and song radios.

Moderator

We're getting reports that the Spotify app on iOS devices is crashing when opening Spotify-curated playlists like Discover Weekly and song radios.

MihailY

Moderator

12369 Views

55 comments

86 likes

iOS
Fixed
  • 12369 Views
  • 55 comments
  • 86 votes

Some users unable to log in on iOS devices

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct credentials.

Moderator

We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct c...

MarkColly

Newbie

25194 Views

25 comments

86 likes

Accounts
iOS
Fixed
  • 25194 Views
  • 25 comments
  • 86 votes

Shuffle not working on iOS

Hey folks! Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work.This is being looked into

Moderator

Hey folks!   Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂

lolobaba1

Newbie

35397 Views

116 comments

54 likes

iOS
Fixed
  • 35397 Views
  • 116 comments
  • 54 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

Moderator

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

bokfan83

Newbie

17519 Views

40 comments

97 likes

iOS
Fixed
  • 17519 Views
  • 40 comments
  • 97 votes

Mobile app freezes upon launch on iOS

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Moderator

We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.

Demrayhalen

Music Fan

11621 Views

24 comments

57 likes

iOS
Fixed
  • 11621 Views
  • 24 comments
  • 57 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

Casual Listener

  (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to t...

user-removed

Not applicable

141828 Views

193 comments

478 likes

Android
Desktop
iOS
Won't Fix
  • 141828 Views
  • 193 comments
  • 478 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

Spotify Legend

Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...

user-removed

Not applicable

55475 Views

100 comments

213 likes

Android
Desktop (Mac)
Desktop (Windows)
iOS
Mobile
Old Case Closed
  • 55475 Views
  • 100 comments
  • 213 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

Casual Listener

Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to m...

CesarFR

Newbie

39108 Views

85 comments

246 likes

iOS
Mobile
Not Right Now
  • 39108 Views
  • 85 comments
  • 246 votes

Equalizer issues on mobile

We're seeing reports that some users are having issues with the Equalizer on mobile devices. Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others experience volume drops, and some don’t hear any volume change at a...

Moderator

We're seeing reports that some users are having issues with the Equalizer on mobile devices.   Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others exper...

JayZed73

Newbie

5463 Views

16 comments

3 likes

Android
iOS
Mobile
Fixed
  • 5463 Views
  • 16 comments
  • 3 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

Spotify Legend

Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...

Xenia

Spotify Legend

44102 Views

100 comments

94 likes

Android
iOS
Old Case Closed
  • 44102 Views
  • 100 comments
  • 94 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

Casual Listener

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...

Fabian20

Casual Listener

33811 Views

35 comments

35 likes

iOS
Other
Old Case Closed
  • 33811 Views
  • 35 comments
  • 35 votes

Apple Watch redirects to iPhone when selected as playback device

We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.

Moderator

We’ve been receiving reports from users that when they try to select their Apple Watch as the device to play on, it keeps redirecting them back to the iPhone.

Marvinr1

Newbie

7932 Views

12 comments

0 likes

iOS
Fixed
  • 7932 Views
  • 12 comments
  • 0 votes