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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[iOS] Playlists appears empty

We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists. This seems to be affecting iOS mobile devices only.

  • Moderator
  • Moderator
  • We're seeing reports that some users are unable to see songs in playlists - both on their own playlists and in Spotify-curated playlists.   This seems to be affecting iOS mobile devices o...
  • Devil_
  • Newbie
  • 13588 Views
  • 131 comments
  • 218 likes
  • iOS
  • Under investigation
  • 13588 Views
  • 131 comments
  • 218 votes

Playback issues related to the next song in the queue

We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing View become greyed out, thus preventing advancing to ...

  • Moderator
  • Moderator
  • We received reports that upon attempting to play a song that's been added to the queue manually (via the Add to queue option), the playback stops completely and the play buttons on the Now Playing Vi...
  • burdallomusic
  • Regular
  • 204412 Views
  • 451 comments
  • 1180 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 204412 Views
  • 451 comments
  • 1180 votes

Offline mode turns off when re-opening the app on iOS

We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.

  • Moderator
  • Moderator
  • We've received reports from iOS users that Offline mode is automatically turning off when the app is closed and re-opened.
  • Juscoh
  • Newbie
  • 8354 Views
  • 35 comments
  • 95 likes
  • iOS
  • Under investigation
  • 8354 Views
  • 35 comments
  • 95 votes

Can't save playlists after editing

Hey folks, We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out.

  • Moderator
  • Moderator
  • Hey folks,   We're receiving reports from iOS users who are unable to save any changes to the track order in their playlists due to the Save button being grayed out. 
  • MihailY
  • Moderator
  • 66019 Views
  • 193 comments
  • 681 likes
  • iOS
  • Fixed
  • 66019 Views
  • 193 comments
  • 681 votes

Discover Weekly not updating

We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting this only for this week, some say it has been happen...

  • Moderator
  • Moderator
  • We're getting reports stating that Discover Weekly isn't updating properly across various devices, with this week's list being almost identical to that of last week. While most people are reporting t...
  • gctyson
  • Casual Listener
  • 3262 Views
  • 24 comments
  • 10 likes
  • Android
    Desktop
    iOS
    Mobile
    Your Library
  • Fixed
  • 3262 Views
  • 24 comments
  • 10 votes

Login issues on iOS

We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".

  • Moderator
  • Moderator
  • We're getting reports from iOS users that are unable to login via the mobile app with the error message "You're offline. Check your connection and try again".
  • Telfepr
  • Newbie
  • 37774 Views
  • 180 comments
  • 372 likes
  • iOS
  • Fixed
  • 37774 Views
  • 180 comments
  • 372 votes

Album Covers Don't Show on iOS Lock Screen Player

We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated.

  • Moderator
  • Moderator
  • We've been getting reports that album covers don't appear correctly on the iOS lockscreen. This is being investigated. 
  • Joan
  • Moderator
  • 18486 Views
  • 247 comments
  • 48 likes
  • iOS
  • Fixed
  • 18486 Views
  • 247 comments
  • 48 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly s...
  • Vasil
  • Moderator
  • 70739 Views
  • 284 comments
  • 503 likes
  • iOS
  • Fixed
  • 70739 Views
  • 284 comments
  • 503 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • sheasmart
  • Regular
  • 42692 Views
  • 82 comments
  • 317 likes
  • iOS
  • Fixed
  • 42692 Views
  • 82 comments
  • 317 votes

App crashing for iOS free users when trying to connect to Bluetooth

We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.

  • Moderator
  • Moderator
  • We've received reports that iOS users of free accounts are experiencing app crashing when they try to connect their device to their AirPods via Bluetooth.
  • Yordan
  • Moderator
  • 33225 Views
  • 181 comments
  • 152 likes
  • iOS
  • Fixed
  • 33225 Views
  • 181 comments
  • 152 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback w...
  • pokerpoker
  • Visitor
  • 30287 Views
  • 219 comments
  • 298 likes
  • iOS
  • Fixed
  • 30287 Views
  • 219 comments
  • 298 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   W...
  • vaajy
  • Roadie
  • 13469 Views
  • 51 comments
  • 124 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 13469 Views
  • 51 comments
  • 124 votes

[iOS] Spotify Widget missing on lock screen

We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it appears blank.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the Spotify widget being invisible on their lock screen. When they attempt to view it from the from the notifications bar while the phone is locked, it a...
  • Yordan
  • Moderator
  • 24901 Views
  • 65 comments
  • 49 likes
  • iOS
  • Fixed
  • 24901 Views
  • 65 comments
  • 49 votes

3-dot menu on Now Playing View crashes iOS app

Hey folks!We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.

  • Moderator
  • Moderator
  • Hey folks! We're getting reports that accessing the song menu (3-dot menu) on NPV is causing the app to crash on iOS devices. This is being looked into.
  • Eni
  • Moderator
  • 13367 Views
  • 69 comments
  • 25 likes
  • iOS
  • Fixed
  • 13367 Views
  • 69 comments
  • 25 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to t...
  • user-removed
  • Not applicable
  • 125007 Views
  • 193 comments
  • 478 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 125007 Views
  • 193 comments
  • 478 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...
  • user-removed
  • Not applicable
  • 48467 Views
  • 100 comments
  • 212 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Case Closed
  • 48467 Views
  • 100 comments
  • 212 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to m...
  • Joehrogers100
  • Newbie
  • 29687 Views
  • 84 comments
  • 244 likes
  • iOS
    Mobile
  • Not Right Now
  • 29687 Views
  • 84 comments
  • 244 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

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  • Moderator
  • Moderator
  • ...hat this is different from Spotify stuck on logo screen on iOS. In case your app won't load past the logo screen, visit that issue instead.
  • 83evans
  • Regular
  • 20200 Views
  • 51 comments
  • 83 likes
  • iOS
  • Fixed
  • 20200 Views
  • 51 comments
  • 83 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

  • Spotify Legend
  • Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
  • Xenia
  • Moderator
  • 36202 Views
  • 100 comments
  • 94 likes
  • Android
    iOS
  • Case Closed
  • 36202 Views
  • 100 comments
  • 94 votes

App crashing, lagging and battery overheating on iOS devices

We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.

  • Moderator
  • Moderator
  • We've received reports from iOS users about the app getting progressively slower after opening until it eventually crashes after a couple of minutes of use.
  • Yordan
  • Moderator
  • 20092 Views
  • 34 comments
  • 9 likes
  • iOS
  • Fixed
  • 20092 Views
  • 34 comments
  • 9 votes