Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • brooks29
  • Regular
  • 3496 Views
  • 105 comments
  • 60 likes
  • accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Under investigation
  • 3496 Views
  • 105 comments
  • 60 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • Not applicable
  • 1431 Views
  • 25 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Under investigation
  • 1431 Views
  • 25 comments
  • 9 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filterin...
  • Raquelmcs
  • Newbie
  • 2003 Views
  • 29 comments
  • 16 likes
  • iOS
  • Under investigation
  • 2003 Views
  • 29 comments
  • 16 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • user-removed
  • Not applicable
  • 50567 Views
  • 177 comments
  • 508 likes
  • iOS
  • Fixed
  • 50567 Views
  • 177 comments
  • 508 votes

Sleep timer not working with podcasts

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.   This is being investigated.
  • lukejohns88
  • Newbie
  • 8473 Views
  • 57 comments
  • 41 likes
  • iOS
  • Under investigation
  • 8473 Views
  • 57 comments
  • 41 votes

Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is being ...

  • Moderator
  • Moderator
  • ...ssue seems to affect  Android, Desktop and iOS devices.   This is being investigated by our teams!     
  • Novy
  • Moderator
  • 3085 Views
  • 20 comments
  • 32 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Fixed
  • 3085 Views
  • 20 comments
  • 32 votes

Home tab shows up as offline on Apple CarPlay

Hey folks, We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears.  ...
  • Novy
  • Moderator
  • 4646 Views
  • 62 comments
  • 21 likes
  • iOS
  • Fixed
  • 4646 Views
  • 62 comments
  • 21 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this i...
  • expremo
  • Newbie
  • 32434 Views
  • 230 comments
  • 258 likes
  • iOS
  • Fixed
  • 32434 Views
  • 230 comments
  • 258 votes

[iOS] App crashes instantly on launch

ios 13.5.1 still crash

  • Casual Listener
  • ios 13.5.1 still crash
  • GOrtiz
  • Newbie
  • 27062 Views
  • 326 comments
  • 705 likes
  • iOS
  • Fixed
  • 27062 Views
  • 326 comments
  • 705 votes

[iOS] App crashing/draining battery rapidly

Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it crashing. And it rapidly drains battery all of a sudden. And my background ...

  • Casual Listener
  •   Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it c...
  • haharane
  • Newbie
  • 46430 Views
  • 277 comments
  • 471 likes
  • iOS
  • Not Right Now
  • 46430 Views
  • 277 comments
  • 471 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading,  note  that this issue is different than  not seeing...
  • user-removed
  • Not applicable
  • 23871 Views
  • 100 comments
  • 186 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Closed
  • 23871 Views
  • 100 comments
  • 186 votes

[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0

Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...

  • Spotify Legend
  • Hey folks,   Thanks for your reports about  battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days.   We’ve passed your info o...
  • Xenia
  • Moderator
  • 59672 Views
  • 181 comments
  • 218 likes
  • iOS
    Mobile
  • Fixed
  • 59672 Views
  • 181 comments
  • 218 votes

(Playlist) "Liked songs" restarts to first song

PlanPremiumCountryNetherlandsDeviceiPhone 11 ProOperating SystemiOS 13.3.1Spotify version8.5.52.935 My Question or IssueIf I'm listening to, say song #237 in a playlist, when the song is over it always jumps back to the first song in said playlist. T...

  • Casual Listener
  • Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.3.1 Spotify version 8.5.52.935   My Question or Issue If I'm listening to, say song #237 in a p...
  • sendnudespls
  • Casual Listener
  • 57999 Views
  • 246 comments
  • 646 likes
  • iOS
  • Fixed
  • 57999 Views
  • 246 comments
  • 646 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 8479 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 8479 Views
  • 88 comments
  • 66 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to t...
  • apollo79
  • Newbie
  • 91011 Views
  • 193 comments
  • 432 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 91011 Views
  • 193 comments
  • 432 votes

Black screen is shown on iOS mobile devices right after the app has been started.

Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing a black screen after launching the app on iOS mobile devices.    
  • ibnalfreak
  • Newbie
  • 3521 Views
  • 21 comments
  • 39 likes
  • iOS
  • Fixed
  • 3521 Views
  • 21 comments
  • 39 votes

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 17898 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 17898 Views
  • 90 comments
  • 73 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to m...
  • socceroofan
  • Newbie
  • 19662 Views
  • 83 comments
  • 227 likes
  • iOS
    Mobile
  • Not Right Now
  • 19662 Views
  • 83 comments
  • 227 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • ...he Home page or gets a loading screen after clicking on the invite button.  This is happening on both iOS and Android devices.
  • rawbenhood
  • Newbie
  • 41054 Views
  • 56 comments
  • 86 likes
  • Android
    iOS
  • Fixed
  • 41054 Views
  • 56 comments
  • 86 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • hanumav
  • Newbie
  • 24663 Views
  • 71 comments
  • 278 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 24663 Views
  • 71 comments
  • 278 votes