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Hey folks! We are receiving reports that some of you are experiencing
persistent issues with your Liked Songs not syncing across all
platforms. This includes iOS, Android, desktop app, and the Web Player.
We've been receiving reports that starting podcasts in the mobile app
causes it to crash. This is happening both on Apple and Android devices
and it's not specific podcasts.
We've been receiving reports that starting podcasts in the mobile app causes it to crash. This is happening both on Apple and Android devices and it's not specific podcasts.
Hey folks, Some of you with iPads running the app version 9.0.90 may
encounter a black screen when you tap the Now Playing View (bar or cover
art). The app becomes unresponsive, blocking access to features like
lyrics, queue, repeat, and shuffle. You...
Hey folks,
Some of you with iPads running the app version 9.0.90 may encounter a black screen when you tap the Now Playing View (bar or cover art). The app becomes unresponsive, blocking access t...
Hey folks! Some of you have reported that Shuffle isn't working on iOS.
Nothing happens when you tap on the Shuffle icon - only Smart Shuffle
seems to work.This is being looked into
Hey folks!
Some of you have reported that Shuffle isn't working on iOS. Nothing happens when you tap on the Shuffle icon - only Smart Shuffle seems to work. This is being looked into 🙂
We're seeing some reports from iOS users saying they get the error
message "Something went wrong. Try again." when trying to log in with
email/username + password, despite entering the correct credentials.
We're seeing some reports from iOS users saying they get the error message "Something went wrong. Try again." when trying to log in with email/username + password, despite entering the correct c...
We're receiving reports from iOS users that the app is freezing upon
launch. Users are unable to tap on anything within the app as it becomes
unresponsive.
We're receiving reports from iOS users that the app is freezing upon launch. Users are unable to tap on anything within the app as it becomes unresponsive.
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System
(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon
unsubscribing to this app. I’m paying money for the premium and my songs
keep un-downloading. This has happene...
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
I am soon unsubscribing to t...
Hey everyone, We’re receiving reports that the Lyrics Sharing feature is
not working. Before you keep on reading, note that this issue is
different than not seeing Lyrics at all.
Hey everyone,
We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing ...
Plan Free Country United Kingdom Device iPhone 11 Operating System iOS
14.3 My Question or Issue This problem has been ongoing for a while so
I’m not listening to much music anymore because of this. Basically,
whenever I’m trying to listen to the son...
Plan
Free
Country
United Kingdom
Device
iPhone 11
Operating System
iOS 14.3
My Question or Issue
This problem has been ongoing for a while so I’m not listening to m...
Hey folks, We're receiving reports that users who previously had the
option to stream on their Apple Watch are unable to do so. In a lot of
the cases this seems to come up when the setup includes AirPods. If
you’re experiencing this issue, make sure ...
Hey folks,
We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods
Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS
14, Apple released automatic source switching between different apple
devices depending on which source em...
Plan
Premium
Country
USA
Device
iPhone Xs, iPad Pro (2019), and AirPods Pro
Operating System
iOS 14 and iPadOS 14
My Question or Issue
With iOS 14, Apple released automatic source s...
We're seeing reports that some users are having issues with the
Equalizer on mobile devices. Some notice the sound gets a bit
muffled/static with a Bluetooth device connected, others experience
volume drops, and some don’t hear any volume change at a...
We're seeing reports that some users are having issues with the Equalizer on mobile devices.
Some notice the sound gets a bit muffled/static with a Bluetooth device connected, others exper...