[iOS] App crashes instantly on launch
ios 13.5.1 still crash
- ios 13.5.1 still crash
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- Newbie
- 30098 Views
- 326 comments
- 705 likes
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iOS
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Fixed
- 30098 Views
- 326 comments
- 705 votes
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Forum Posts
(Playlist) "Liked songs" restarts to first song
PlanPremiumCountryNetherlandsDeviceiPhone 11 ProOperating SystemiOS 13.3.1Spotify version8.5.52.935 My Question or IssueIf I'm listening to, say song #237 in a playlist, when the song is over it always jumps back to the first song in said playlist. T...
- Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.3.1 Spotify version 8.5.52.935 My Question or Issue If I'm listening to, say song #237 in a p...
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- Casual Listener
- 62873 Views
- 246 comments
- 646 likes
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iOS
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Fixed
- 62873 Views
- 246 comments
- 646 votes
Free users on iOS unable to tap "and more" to open list of tracks on playlists
We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...
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Kiril
- We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
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- Not applicable
- 56217 Views
- 177 comments
- 508 likes
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iOS
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Fixed
- 56217 Views
- 177 comments
- 508 votes
Shuffle Is Only Going Through A Handful Of Songs
Hello, everyone! I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, with close to a 1000 songs downloaded on my phone (for offline l...
- Hello, everyone! I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, wi...
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- Regular
- 40417 Views
- 245 comments
- 450 likes
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AndroidDesktopiOS
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Case Closed
- 40417 Views
- 245 comments
- 450 votes
[All Platforms] Music keeps un-downloading
(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...
- (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to t...
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- Newbie
- 100409 Views
- 193 comments
- 448 likes
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AndroidDesktopiOS
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Won't Fix
- 100409 Views
- 193 comments
- 448 votes
Performance issues on iOS devices
Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.
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Lyubka
- Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly s...
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- Moderator
- 33690 Views
- 283 comments
- 396 likes
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iOS
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Fixed
- 33690 Views
- 283 comments
- 396 votes
[Mobile] Liked/Favorite Songs playlist not appearing in mobile app
Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...
- Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
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- Visitor
- 27227 Views
- 72 comments
- 287 likes
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AndroidiOSMobile
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Not Right Now
- 27227 Views
- 72 comments
- 287 votes
Spotify BMW ConnectedDrive option not showing in iOS
Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...
- Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, m...
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- Newbie
- 40271 Views
- 232 comments
- 265 likes
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iOS
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Fixed
- 40271 Views
- 232 comments
- 265 votes
[iOS] Playback pausing randomly in background
Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...
- Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to m...
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- Newbie
- 23243 Views
- 83 comments
- 233 likes
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iOSMobile
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Not Right Now
- 23243 Views
- 83 comments
- 233 votes
Users unable to add songs to a playlist on iOS devices
Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.
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Lyubka
- Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated....
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- Newbie
- 55475 Views
- 79 comments
- 231 likes
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iOS
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Fixed
- 55475 Views
- 79 comments
- 231 votes
[iOS] High battery drain with Spotify on iPhones with iOS versions 14.8 and 15.0
Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on to the relevant team and we can confirm they are currently looking into it. If you...
- Hey folks, Thanks for your reports about battery drainage while updating from iOS 14.8 to .15 on both firmware versions during the past days. We’ve passed your info on t...
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- Moderator
- 68615 Views
- 181 comments
- 218 likes
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iOSMobile
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Fixed
- 68615 Views
- 181 comments
- 218 votes
Lyrics Sharing Not Working
Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.
- Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing ...
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- Not applicable
- 36079 Views
- 100 comments
- 205 likes
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AndroidDesktop (Mac)Desktop (Windows)iOSMobile
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Case Closed
- 36079 Views
- 100 comments
- 205 votes
Spotify stuck on logo screen on iOS
We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.
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Yordan
- We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.
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- Moderator
- 25311 Views
- 199 comments
- 167 likes
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iOS
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Fixed
- 25311 Views
- 199 comments
- 167 votes
[Mobile] Sharing music via messaging apps like Messenger and Snapchat isn't working
Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10 My Question or Issue I'm trying to share music through messenger. It says it was sent, but nothing goes in the chat. I have to copy the url and paste it in the textbox. C...
- Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10 My Question or Issue I'm trying to share music through messenger. It says it was se...
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- Newbie
- 30980 Views
- 57 comments
- 159 likes
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AndroidiOSMobile
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Won't Fix
- 30980 Views
- 57 comments
- 159 votes
[iOS] No longer able to see who added songs to a collaborative playlist
Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no longer able to see who added songs to a collaborative playlist. I only see the songs I added myse...
- Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no l...
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- Music Fan
- 16558 Views
- 50 comments
- 150 likes
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iOS
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Fixed
- 16558 Views
- 50 comments
- 150 votes
[Mobile] I can't open "Go to queue"
Plan Premium Country Device iPhone XR Operating System iOS 13 Hello! So just a few hours ago, I tried opening my queue on my phone, but it wasn't working. I restarted my phone and checked again- not working. I deleted Spotify and reinstalled it. It s...
- Plan Premium Country Device iPhone XR Operating System iOS 13 Hello! So just a few hours ago, I tried opening my queue on my phone, but it wasn't working. I r...
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- Moderator
- 9583 Views
- 37 comments
- 136 likes
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AndroidiOS
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Fixed
- 9583 Views
- 37 comments
- 136 votes
[iOS] Sonos devices not appearing on Spotify Connect
I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...
- ...he devices are listed below: Plan: Premium Devices: iPhone 7, iOS 12.4, Spotify 8.5.19.947, Sonos v 10.3.2 iPad Mini 4, iOS 12.4, Spotify 8.5.19.947 MacBook Pro (Retina, 1...
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- Casual Listener
- 16765 Views
- 161 comments
- 126 likes
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iOS
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Fixed
- 16765 Views
- 161 comments
- 126 votes
Playlist won't play when Enhance is toggled on
I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...
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Keanu_C
- I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. ...
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- Moderator
- 13251 Views
- 127 comments
- 114 likes
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AccountsAndroidDesktop (Mac)Desktop (Windows)iOSMobileOther
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Fixed
- 13251 Views
- 127 comments
- 114 votes
Autoplay not working on iOS devices
We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.
- We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.
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- Newbie
- 8897 Views
- 42 comments
- 106 likes
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iOS
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Fixed
- 8897 Views
- 42 comments
- 106 votes
[iOS] Unable to play songs from Search in playlists
We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.
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Yordan
- We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.
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- Newbie
- 7607 Views
- 58 comments
- 100 likes
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iOS
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Fixed
- 7607 Views
- 58 comments
- 100 votes