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Ongoing Issues

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Forum Posts

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • user-removed
  • Not applicable
  • 59544 Views
  • 177 comments
  • 508 likes
  • iOS
  • Fixed
  • 59544 Views
  • 177 comments
  • 508 votes

Performance issues on iOS devices

Hey folks, We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly stops. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We've received reports that iOS users are experiencing technical issues on their devices (running version 8.8.72.623 or higher). The app is crashing or the playback suddenly s...
  • Vasil
  • Moderator
  • 49396 Views
  • 284 comments
  • 477 likes
  • iOS
  • Fixed
  • 49396 Views
  • 284 comments
  • 477 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to t...
  • apollo79
  • Newbie
  • 106570 Views
  • 193 comments
  • 457 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 106570 Views
  • 193 comments
  • 457 votes

Ongoing performance issues on iOS devices - app being slow/crashing within a few minutes of playback

Hey folks, We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback was suddenly stopping.The issue was fixed but it seems it has resu...

  • Moderator
  • Moderator
  • Hey folks,   We had received reports that some of you were experiencing technical issues on your iOS devices (running version 8.8.72.623 or higher). The app was crashing or the playback w...
  • gogmagog
  • Casual Listener
  • 19182 Views
  • 211 comments
  • 280 likes
  • iOS
  • Fixed
  • 19182 Views
  • 211 comments
  • 280 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this issue, m...
  • Brett-273
  • Newbie
  • 45144 Views
  • 232 comments
  • 266 likes
  • iOS
  • Fixed
  • 45144 Views
  • 232 comments
  • 266 votes

[iOS] Playback pausing randomly in background

Plan Free Country United Kingdom Device iPhone 11 Operating System iOS 14.3 My Question or Issue This problem has been ongoing for a while so I’m not listening to much music anymore because of this. Basically, whenever I’m trying to listen to the son...

  • Casual Listener
  • Plan Free Country United Kingdom Device iPhone 11  Operating System iOS 14.3   My Question or Issue This problem has been ongoing for a while so I’m not listening to m...
  • socceroofan
  • Newbie
  • 24739 Views
  • 83 comments
  • 235 likes
  • iOS
    Mobile
  • Not Right Now
  • 24739 Views
  • 83 comments
  • 235 votes

Users unable to add songs to a playlist on iOS devices

Hey folks, We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS. This is being investigated.

Lyubka_1-1694067930119.png
  • Moderator
  • Moderator
  • Hey folks,   We've received reports that users are getting the error message "We couldn't open this link" when adding tracks on playlists on iOS.   This is being investigated....
  • Spice903
  • Newbie
  • 62133 Views
  • 79 comments
  • 232 likes
  • iOS
  • Fixed
  • 62133 Views
  • 79 comments
  • 232 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...
  • user-removed
  • Not applicable
  • 39050 Views
  • 100 comments
  • 207 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Case Closed
  • 39050 Views
  • 100 comments
  • 207 votes

Shuffle Play button has disappeared

Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the Play-button.

  • Moderator
  • Moderator
  • Users are reporting that the Shuffle Play button has disappeared. This seems to be happening on iPhones only. The Shuffle button is missing both from playlists and in the Now Playing view next to the...
  • ryntintin
  • Newbie
  • 14438 Views
  • 66 comments
  • 171 likes
  • iOS
  • Under investigation
  • 14438 Views
  • 66 comments
  • 171 votes

Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.
  • Lyubka
  • Moderator
  • 32053 Views
  • 199 comments
  • 167 likes
  • iOS
  • Fixed
  • 32053 Views
  • 199 comments
  • 167 votes

[iOS] No longer able to see who added songs to a collaborative playlist

Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no longer able to see who added songs to a collaborative playlist. I only see the songs I added myse...

  • Casual Listener
  • Plan Premium Country Netherlands   Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127   My Question or Issue Since a few days I'm no l...
  • cherie_smedile
  • Newbie
  • 17894 Views
  • 51 comments
  • 150 likes
  • iOS
  • Fixed
  • 17894 Views
  • 51 comments
  • 150 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • ...he devices are listed below:   Plan: Premium   Devices: iPhone 7, iOS 12.4, Spotify 8.5.19.947, Sonos v 10.3.2 iPad Mini 4, iOS 12.4, Spotify 8.5.19.947 MacBook Pro (Retina, 1...
  • jkingsbury
  • Casual Listener
  • 18664 Views
  • 162 comments
  • 126 likes
  • iOS
  • Fixed
  • 18664 Views
  • 162 comments
  • 126 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Community Legend
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • AlejaR
  • Moderator
  • 14957 Views
  • 127 comments
  • 114 likes
  • Accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Fixed
  • 14957 Views
  • 127 comments
  • 114 votes

Incorrect number of Liked Songs

We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android. We are now investigating this.

  • Moderator
  • Moderator
  • We've been getting reports that some users are not seeing the correct number of Liked Songs in their Library. This is happening across multiple platforms: Windows, Mac, iOS and Android.   W...
  • PixelGama
  • Newbie
  • 3005 Views
  • 43 comments
  • 112 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
  • Fixed
  • 3005 Views
  • 43 comments
  • 112 votes

Autoplay not working on iOS devices

We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.

  • Spotify Legend
  • We've received reports that Autoplay has stopped working on iOS devices. This issue is currently under investigation.
  • abdullah_
  • Newbie
  • 11290 Views
  • 42 comments
  • 108 likes
  • iOS
  • Fixed
  • 11290 Views
  • 42 comments
  • 108 votes

[iOS] Unable to play songs from Search in playlists

We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users who can't play songs from Search in playlists. Scroll through the playlist and tapping the song works fine. This is being investigated.  
  • User25919815
  • Newbie
  • 8563 Views
  • 58 comments
  • 100 likes
  • iOS
  • Fixed
  • 8563 Views
  • 58 comments
  • 100 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

  • Spotify Legend
  • Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
  • Xenia
  • Moderator
  • 31204 Views
  • 100 comments
  • 94 likes
  • Android
    iOS
  • Case Closed
  • 31204 Views
  • 100 comments
  • 94 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • ...he Home page or gets a loading screen after clicking on the invite button.  This is happening on both iOS and Android devices.
  • rawbenhood
  • Regular
  • 45289 Views
  • 59 comments
  • 92 likes
  • Android
    iOS
  • Fixed
  • 45289 Views
  • 59 comments
  • 92 votes

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

1.png
  • Moderator
  • Moderator
  • ...hat this is different from Spotify stuck on logo screen on iOS. In case your app won't load past the logo screen, visit that issue instead.
  • 83evans
  • Regular
  • 13916 Views
  • 51 comments
  • 78 likes
  • iOS
  • Fixed
  • 13916 Views
  • 51 comments
  • 78 votes

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 21900 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 21900 Views
  • 90 comments
  • 73 votes