Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Spotify loads slowly / goes unresponsive on iOS

We've received reports from iPhone users saying the app is taking up to a few minutes to load before either being partially usable or simply crashing. Sometimes the playlist/album covers won't load at all and are unclickable. This behavior is current...

1.png
  • Moderator
  • Moderator
  • ...hat this is different from Spotify stuck on logo screen on iOS. In case your app won't load past the logo screen, visit that issue instead.
  • Yordan
  • Moderator
  • 4676 Views
  • 41 comments
  • 66 likes
  • iOS
  • Fixed
  • 4676 Views
  • 41 comments
  • 66 votes

Spotify stuck on logo screen on iOS

We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated. Please note that this is different from Spotify loads slowly / goes unresponsive on iOS. In case yo...

  • Moderator
  • Moderator
  • We've received reports from iPhone users running iOS 16.3 and 16.3.1 that the Spotify app won't load past the logo screen. This is being investigated.   Please note that this is different f...
  • rreorr
  • Newbie
  • 10355 Views
  • 184 comments
  • 123 likes
  • iOS
  • Under investigation
  • 10355 Views
  • 184 comments
  • 123 votes

Playlist won't play when Enhance is toggled on

I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced. After testing it out for myself, i too have encountered the issue. Here i...

  • Spotify Star
  • Spotify Star
  • I have noticed that multiple people, throughout several platforms, have encountered a bug/issue where the playlist will not play when playing a playlist that has been enhanced.     ...
  • amenlar5
  • Newbie
  • 7182 Views
  • 117 comments
  • 88 likes
  • accounts
    Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
    Other
  • Under investigation
  • 7182 Views
  • 117 comments
  • 88 votes

Spotify BMW ConnectedDrive option not showing in iOS

Hey everyone, We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Upda...

  • Moderator
  • Moderator
  • Hey everyone,   We're receiving reports from Spotify users on iOS devices, that the Spotify app is not showing in the BMW ConnectedDrive menu.   If you’re experiencing this i...
  • jdub73_1
  • Newbie
  • 33456 Views
  • 231 comments
  • 258 likes
  • iOS
  • Fixed
  • 33456 Views
  • 231 comments
  • 258 votes

Sharing tracks and episodes not working on Android and iOS

We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.

  • Moderator
  • Moderator
  • We've received reports that sharing tracks and podcast episodes isn't working on Android and iOS devices. This is being investigated.
  • Lyubka
  • Moderator
  • 1938 Views
  • 27 comments
  • 9 likes
  • Android
    iOS
    Mobile
  • Fixed
  • 1938 Views
  • 27 comments
  • 9 votes

Sleep timer not working with podcasts

Hey there, We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired. This is being investigated.

  • Moderator
  • Moderator
  • Hey there,   We've received reports for the Sleep timer not working, i.e. the next podcast episode plays after the timer has expired.   This is being investigated.
  • Novy
  • Moderator
  • 9438 Views
  • 58 comments
  • 43 likes
  • iOS
  • Fixed
  • 9438 Views
  • 58 comments
  • 43 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filterin...
  • Yordan
  • Moderator
  • 2397 Views
  • 30 comments
  • 18 likes
  • iOS
  • Fixed
  • 2397 Views
  • 30 comments
  • 18 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • hanumav
  • Newbie
  • 24979 Views
  • 71 comments
  • 279 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 24979 Views
  • 71 comments
  • 279 votes

Home tab shows up as offline on Apple CarPlay

Hey folks, We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears.  ...
  • Novy
  • Moderator
  • 5233 Views
  • 62 comments
  • 21 likes
  • iOS
  • Fixed
  • 5233 Views
  • 62 comments
  • 21 votes

Free users on iOS unable to tap "and more" to open list of tracks on playlists

We're receiving contacts from users on iOS, who are using the free experience of Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems to not be affecting Android users or users with Premium su...

  • Moderator
  • Moderator
  • We're receiving contacts from users on iOS, who are using the free experience of  Spotify and are unable to tap "and more" to see the list of tracks when viewing a playlist. So far, this seems t...
  • user-removed
  • Not applicable
  • 51489 Views
  • 177 comments
  • 508 likes
  • iOS
  • Fixed
  • 51489 Views
  • 177 comments
  • 508 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • ...etails of the devices are listed below:   Plan: Premium   Devices: iPhone 7, iOS 12.4, Spotify 8.5.19.947, Sonos v 10.3.2 iPad Mini 4, iOS 12.4, Spotify 8.5.19.947 MacBook Pro (R...
  • olivertoma
  • Casual Listener
  • 15354 Views
  • 160 comments
  • 126 likes
  • iOS
  • Fixed
  • 15354 Views
  • 160 comments
  • 126 votes

Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is being ...

  • Moderator
  • Moderator
  • ...ssue seems to affect  Android, Desktop and iOS devices.   This is being investigated by our teams!     
  • Novy
  • Moderator
  • 3612 Views
  • 20 comments
  • 32 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Fixed
  • 3612 Views
  • 20 comments
  • 32 votes

[iOS] App closes and redirects to Safari

Hey everyone, We're receiving reports from users that when they open the app, it closes and they got redirected to Safari in order to download the app. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that when they open the app, it closes and they got redirected to Safari in order to download the app.   If you’re experie...
  • squishedpeanut
  • Newbie
  • 4934 Views
  • 31 comments
  • 9 likes
  • iOS
  • Fixed
  • 4934 Views
  • 31 comments
  • 9 votes

Option to unban/unheart artists from dailymix

I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs. Now I can't play daily mix because i don't hear artists that i might like, and t...

  • Casual Listener
  • I've played the daily mix and I was delighted that i was able to ban artists i did not feel like listening _at the moment_, also i had hearted some super annoying songs.   Now I can't play dai...
  • ponakka
  • Casual Listener
  • 353 Views
  • 2 comments
  • 3 likes
  • Android
    dailymix
    Desktop
    iOS
    like
    unlike
  • Not An Issue
  • 353 Views
  • 2 comments
  • 3 votes

Missing Crossfade and Automix options on iOS

Hey there, We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds. We're sure it'll be resolved soon.

  • Moderator
  • Moderator
  • Hey there,   We've received reports that the Autoplay and Crossfade options are missing on some iOS devices. We'll keep you posted in this thread as the resolution unfolds.   W...
  • Yordan
  • Moderator
  • 1451 Views
  • 20 comments
  • 4 likes
  • iOS
  • Fixed
  • 1451 Views
  • 20 comments
  • 4 votes

Black screen is shown on iOS mobile devices right after the app has been started.

Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing a black screen after launching the app on iOS mobile devices.    
  • ibnalfreak
  • Newbie
  • 3878 Views
  • 21 comments
  • 39 likes
  • iOS
  • Fixed
  • 3878 Views
  • 21 comments
  • 39 votes

Error when opening Podcast Charts in iOS devices

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. The exact error messages reads: "Couldn't Open Link. Spotify can't open this type of link on this device."

image (2).png
  • Moderator
  • Moderator
  • Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42.    The exact error messages reads: "Couldn't Open Link. Spotify can't o...
  • Yordan
  • Moderator
  • 3216 Views
  • 8 comments
  • 11 likes
  • iOS
  • Fixed
  • 3216 Views
  • 8 comments
  • 11 votes

[iOS] Home not loading in Offline Mode

Hey folks!We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated All related threads will be merged here.

  • Moderator
  • Moderator
  • Hey folks! We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated 🙂 All related threads will be merged here.
  • Dian
  • Moderator
  • 6817 Views
  • 32 comments
  • 17 likes
  • iOS
  • Fixed
  • 6817 Views
  • 32 comments
  • 17 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 8788 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 8788 Views
  • 88 comments
  • 66 votes