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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 18294 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 18294 Views
  • 90 comments
  • 73 votes

[Mobile] Liked/Favorite Songs playlist not appearing in mobile app

Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play Store My Question or Issue Recently my Liked songs playlist fails to lo...

  • Casual Listener
  • Plan Premium Country Indonesia Device Motorola Moto E4 Plus Operating System Android Nougat 7.1.1 Type of Spotify App Regular Spotify App on Mobile installed from the Google Play St...
  • hanumav
  • Newbie
  • 24985 Views
  • 71 comments
  • 279 likes
  • Android
    iOS
    Mobile
  • Not Right Now
  • 24985 Views
  • 71 comments
  • 279 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • ...he Home page or gets a loading screen after clicking on the invite button.  This is happening on both iOS and Android devices.
  • rawbenhood
  • Newbie
  • 41511 Views
  • 56 comments
  • 86 likes
  • Android
    iOS
  • Fixed
  • 41511 Views
  • 56 comments
  • 86 votes

[Mobile] Sharing music via messaging apps like Messenger and Snapchat isn't working

Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10 My Question or Issue I'm trying to share music through messenger. It says it was sent, but nothing goes in the chat. I have to copy the url and paste it in the textbox. C...

  • Casual Listener
  •   Plan Premium Country Canads Device Samsung Galaxy s9 Operating System Android10   My Question or Issue I'm trying to share music through messenger. It says it was se...
  • seaque
  • Newbie
  • 29420 Views
  • 57 comments
  • 157 likes
  • Android
    iOS
    Mobile
  • Won't Fix
  • 29420 Views
  • 57 comments
  • 157 votes

Shuffle Is Only Going Through A Handful Of Songs

Hello, everyone! I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, with close to a 1000 songs downloaded on my phone (for offline l...

  • Casual Listener
  • Hello, everyone!   I have finally signed up to Spotify premium and was excited to do the transition and reinvent how I listen and discover music. Spent a good 2 weeks building my library, wi...
  • neongraffiti
  • Regular
  • 37168 Views
  • 245 comments
  • 445 likes
  • Android
    Desktop
    iOS
  • Closed
  • 37168 Views
  • 245 comments
  • 445 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

  • Spotify Legend
  • Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
  • Xenia
  • Moderator
  • 27158 Views
  • 100 comments
  • 94 likes
  • Android
    iOS
  • Closed
  • 27158 Views
  • 100 comments
  • 94 votes

'Like' icons reversed on iOS

Hey folks! We're getting reports that in the Now Playing view of the iOS app when playing a liked song, the 'Like' icon is reversed. Liked songs have the grayed out icon, while non-liked songs have the green icon. This is being investigated.

  • Moderator
  • Moderator
  • Hey folks!   We're getting reports that in the Now Playing view of the iOS app when playing a liked song, the 'Like' icon is reversed. Liked songs have the grayed out icon,  while n...
  • Mario
  • Spotify Legend
  • 5084 Views
  • 79 comments
  • 61 likes
  • iOS
  • Fixed
  • 5084 Views
  • 79 comments
  • 61 votes

[iOS] No longer able to see who added songs to a collaborative playlist

Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no longer able to see who added songs to a collaborative playlist. I only see the songs I added myse...

  • Casual Listener
  • Plan Premium Country Netherlands   Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127   My Question or Issue Since a few days I'm no l...
  • MissKitty614
  • Music Fan
  • 15450 Views
  • 50 comments
  • 150 likes
  • iOS
  • Fixed
  • 15450 Views
  • 50 comments
  • 150 votes

[iOS] Home not loading in Offline Mode

Hey folks!We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated All related threads will be merged here.

  • Moderator
  • Moderator
  • Hey folks! We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated 🙂 All related threads will be merged here.
  • Dian
  • Moderator
  • 6820 Views
  • 32 comments
  • 17 likes
  • iOS
  • Fixed
  • 6820 Views
  • 32 comments
  • 17 votes

[Mobile] I can't open "Go to queue"

Plan Premium Country Device iPhone XR Operating System iOS 13 Hello! So just a few hours ago, I tried opening my queue on my phone, but it wasn't working. I restarted my phone and checked again- not working. I deleted Spotify and reinstalled it. It s...

  • Casual Listener
  •   Plan Premium Country   Device iPhone XR Operating System iOS 13   Hello! So just a few hours ago, I tried opening my queue on my phone, but it wasn't working. I r...
  • Xenia
  • Moderator
  • 8897 Views
  • 37 comments
  • 136 likes
  • Android
    iOS
  • Fixed
  • 8897 Views
  • 37 comments
  • 136 votes

[iOS] Local files syncing and playback issue

We’ve received some reports that newly added Local Files aren’t syncing with the phone and either do not show up at all in the playlist or even if they do appear to be correctly downloaded they still don't play. We can confirm the right team is aware...

  • Moderator
  • Moderator
  • We’ve received some reports that newly added Local Files aren’t syncing with the phone and either do not show up at all in the playlist or even if they do appear to be correctly downloaded they still...
  • Xenia
  • Moderator
  • 8372 Views
  • 47 comments
  • 39 likes
  • iOS
  • Fixed
  • 8372 Views
  • 47 comments
  • 39 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're a...
  • Kiril
  • Moderator
  • 7863 Views
  • 49 comments
  • 19 likes
  • iOS
    Other
  • Fixed
  • 7863 Views
  • 49 comments
  • 19 votes

[iOS] Music stops playing when adding songs with the Add songs button

Hey everyone, We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button.   If you’re experiencing this iss...
  • Yordan
  • Moderator
  • 6324 Views
  • 12 comments
  • 20 likes
  • iOS
  • Fixed
  • 6324 Views
  • 12 comments
  • 20 votes

Local files playback issues with crossfade on

I've just recently downloaded my local files again, After recently my local files just kept disappearing so I did a clean reinstall of the app, I've tried signing out and downloading the local files multiple times. Still nothing has changed.

  • Casual Listener
  • I've just recently downloaded my local files again, After recently my local files just kept disappearing so I did a clean reinstall of the app, I've tried signing out and downloading the local files ...
  • Peter
  • Spotify Legend
  • 9784 Views
  • 149 comments
  • 56 likes
  • Android
    Desktop
    iOS
  • Fixed
  • 9784 Views
  • 149 comments
  • 56 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • ...etails of the devices are listed below:   Plan: Premium   Devices: iPhone 7, iOS 12.4, Spotify 8.5.19.947, Sonos v 10.3.2 iPad Mini 4, iOS 12.4, Spotify 8.5.19.947 MacBook Pro (R...
  • olivertoma
  • Casual Listener
  • 15361 Views
  • 160 comments
  • 126 likes
  • iOS
  • Fixed
  • 15361 Views
  • 160 comments
  • 126 votes

Error when opening Podcast Charts in iOS devices

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. The exact error messages reads: "Couldn't Open Link. Spotify can't open this type of link on this device."

image (2).png
  • Moderator
  • Moderator
  • Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42.    The exact error messages reads: "Couldn't Open Link. Spotify can't o...
  • Yordan
  • Moderator
  • 3227 Views
  • 8 comments
  • 11 likes
  • iOS
  • Fixed
  • 3227 Views
  • 8 comments
  • 11 votes

[iOS] App crashes when I try to turn off car view in the settings

I am unable to turn off the option to "allow Car view to automatically turn on when Spotify connects to your car's Bluetooth" in the settings. My app crashes every time I attempt to turn off the default "Car view" in the settings of Spotify on my iPh...

  • Regular
  • ...efault "Car view" in the settings of Spotify on my iPhone. I have an iPhone 6s. (iOS 13.4.1 and Spotify Version 8.5.55) I have tried clearing catch, offloading the app, deleting the app, and r...
  • Xenia
  • Moderator
  • 7242 Views
  • 31 comments
  • 71 likes
  • app crashes
    app crashing
    car view
    Crash
    crashes
    Help
    iOS
    iphone
    iPhone 6s
    settings
    Spotify
    turn off
    turn off car view
  • Fixed
  • 7242 Views
  • 31 comments
  • 71 votes

Mobile App Unresponsive/Crashing on iPhone 11

Hey folks,We've received multiple reports from iPhone 11 users experiencing issues with the mobile app. Some of them are reporting either of the two issues: Unresponsive Home Page App crashing after opening/selecting songs This is now being investiga...

  • Moderator
  • Moderator
  • Hey folks, We've received multiple reports from iPhone 11 users experiencing issues with the mobile app. Some of them are reporting either of the two issues:   Unresponsive Home P...
  • fjaramillocala
  • Newbie
  • 2041 Views
  • 20 comments
  • 28 likes
  • iOS
  • Fixed
  • 2041 Views
  • 20 comments
  • 28 votes

[Connect] “Listen on other device” not working on iOS 14

Tried every single suggestion listed so far and nothing has helped. That said, I have more data that might help the debug. 1) All iOS (2 iphones and 1 ipad) devices in my house have the same problem connecting to local speakers 2) Both accounts on my...

  • Casual Listener
  • Tried every single suggestion listed so far and nothing has helped.   That said, I have more data that might help the debug.   1) All iOS (2 iphones and 1 ipad) devices in my h...
  • gwegowy
  • Casual Listener
  • 18754 Views
  • 82 comments
  • 48 likes
  • iOS
  • Fixed
  • 18754 Views
  • 82 comments
  • 48 votes

Daily Drive using wrong city

I am using Spotify Premium on iOS and have set my concert location to Minneapolis, however, in the daily drive playlist all of the content that shows up is for Chicago. How can I get this fixed? note; the concert location of Minneapolis has been set ...

  • Casual Listener
  • I am using Spotify Premium on iOS and have set my concert location to Minneapolis, however, in the daily drive playlist all of the content that shows up is for Chicago. How can I get this fixed? &n...
  • PattonD
  • Newbie
  • 10976 Views
  • 60 comments
  • 89 likes
  • Discover
    iOS
  • Not Right Now
  • 10976 Views
  • 60 comments
  • 89 votes