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Ongoing Issues

Check to see if the issue you might be experiencing has already been reported and what status it is at.

Forum Posts

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • ...he Home page or gets a loading screen after clicking on the invite button.  This is happening on both iOS and Android devices.
  • rawbenhood
  • Regular
  • 44911 Views
  • 59 comments
  • 92 likes
  • Android
    iOS
  • Fixed
  • 44911 Views
  • 59 comments
  • 92 votes

[iOS] Wrong podcast episode played from Search

We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.

  • Spotify Legend
  • We've received multiple reports that when a podcast episode is played from the Search bar, another episode gets played instead of the one selected. This is happening on iOS devices.
  • chall1216
  • Newbie
  • 3933 Views
  • 41 comments
  • 22 likes
  • iOS
  • Fixed
  • 3933 Views
  • 41 comments
  • 22 votes

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 21469 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 21469 Views
  • 90 comments
  • 73 votes

Unable to stream on Apple Watch

Hey folks, We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup includes AirPods. If you’re experiencing this issue, make sure ...

  • Spotify Legend
  • Hey folks,   We're receiving reports that users who previously had the option to stream on their Apple Watch are unable to do so. In a lot of the cases this seems to come up when the setup i...
  • Xenia
  • Moderator
  • 30685 Views
  • 100 comments
  • 94 likes
  • Android
    iOS
  • Case Closed
  • 30685 Views
  • 100 comments
  • 94 votes

Lyrics feature not working - "Could not load lyrics" error message

Hey folks, We've received multiple reports from users that they're unable to use the Lyrics feature and are currently receiving "Could not load lyrics" error in almost every song. Issue seems to affect Android, Desktop and iOS devices. This is being ...

  • Moderator
  • Moderator
  • ...ssue seems to affect Android, Desktop and iOS devices.   This is being investigated by our teams!     
  • Novy
  • Moderator
  • 9333 Views
  • 20 comments
  • 32 likes
  • Android
    Desktop
    Desktop (Windows)
    iOS
  • Fixed
  • 9333 Views
  • 20 comments
  • 32 votes

[iOS] No longer able to see who added songs to a collaborative playlist

Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no longer able to see who added songs to a collaborative playlist. I only see the songs I added myse...

  • Casual Listener
  • Plan Premium Country Netherlands   Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127   My Question or Issue Since a few days I'm no l...
  • cherie_smedile
  • Newbie
  • 17729 Views
  • 51 comments
  • 150 likes
  • iOS
  • Fixed
  • 17729 Views
  • 51 comments
  • 150 votes

Black screen is shown on iOS mobile devices right after the app has been started.

Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.

  • Spotify Legend
  • Hey there,   We've received reports of users seeing a black screen after launching the app on iOS mobile devices.    
  • ibnalfreak
  • Newbie
  • 5183 Views
  • 21 comments
  • 39 likes
  • iOS
  • Fixed
  • 5183 Views
  • 21 comments
  • 39 votes

Autoplay not working for some users

We're getting reports that the Autoplay feature isn't working for some users. When a song is played from the search, the app doesn't continue playback of recommended songs after the searched song is over. This is happening on both iOS and Android dev...

  • Moderator
  • Moderator
  • ...s over. This is happening on both iOS and Android devices.
  • AlejaR
  • Moderator
  • 1390 Views
  • 27 comments
  • 1 likes
  • Android
    iOS
  • Fixed
  • 1390 Views
  • 27 comments
  • 1 votes

Home tab shows up as offline on Apple CarPlay

Hey folks, We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears. This is now being investigated.

  • Moderator
  • Moderator
  • Hey folks,   We’re seeing reports that Home tab on Apple CarPlay show no content, but the error message “Spotify is offline - you can play downloads from Your Library" appears.  &nb...
  • Novy
  • Moderator
  • 8252 Views
  • 62 comments
  • 21 likes
  • iOS
  • Fixed
  • 8252 Views
  • 62 comments
  • 21 votes

Genre Filters in Liked Songs showing an error

Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering songs. In addition, some of the users reported that gen...

  • Moderator
  • Moderator
  • Hey there folks, We've seen reports about the Genre Filters in Liked Songs (available only in certain markets) showing a message that "Filters are hiding some results" without actually filtering ...
  • Yordan
  • Moderator
  • 5914 Views
  • 30 comments
  • 19 likes
  • iOS
  • Fixed
  • 5914 Views
  • 30 comments
  • 19 votes

[iOS] Sonos devices not appearing on Spotify Connect

I am having an issue with the Spotify app on my iPhone (only) where my Sonos devices are not appearing. Spotify Connect is there for my MacBook (when open) but none of the Sonos devices through Spotify Connect are appearing. All of the Sonos devices ...

  • Casual Listener
  • ...he devices are listed below:   Plan: Premium   Devices: iPhone 7, iOS 12.4, Spotify 8.5.19.947, Sonos v 10.3.2 iPad Mini 4, iOS 12.4, Spotify 8.5.19.947 MacBook Pro (Retina, 1...
  • jkingsbury
  • Casual Listener
  • 18294 Views
  • 162 comments
  • 126 likes
  • iOS
  • Fixed
  • 18294 Views
  • 162 comments
  • 126 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • Fabian20
  • Casual Listener
  • 21225 Views
  • 35 comments
  • 35 likes
  • iOS
    Other
  • Case Closed
  • 21225 Views
  • 35 comments
  • 35 votes