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Ongoing Issues

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Black screen is shown on iOS mobile devices right after the app has been started.

Hey there, We've received reports of users seeing a black screen after launching the app on iOS mobile devices.

  • Moderator
  • Moderator
  • Hey there,   We've received reports of users seeing a black screen after launching the app on iOS mobile devices.    
  • ibnalfreak
  • Newbie
  • 4204 Views
  • 21 comments
  • 39 likes
  • iOS
  • Fixed
  • 4204 Views
  • 21 comments
  • 39 votes

Error when opening Podcast Charts in iOS devices

Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42. The exact error messages reads: "Couldn't Open Link. Spotify can't open this type of link on this device."

image (2).png
  • Moderator
  • Moderator
  • Folks who are using iOS devices are reporting to be unable to open Podcast Charts on app version 8.7.42.    The exact error messages reads: "Couldn't Open Link. Spotify can't open t...
  • Yordan
  • Moderator
  • 3439 Views
  • 8 comments
  • 11 likes
  • iOS
  • Fixed
  • 3439 Views
  • 8 comments
  • 11 votes

[iOS] Home not loading in Offline Mode

Hey folks!We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated All related threads will be merged here.

  • Moderator
  • Moderator
  • Hey folks! We've been receiving reports about the Home Page not loading on iOS while Offline Mode is switched on and this is being investigated 🙂 All related threads will be merged here.
  • Dian
  • Moderator
  • 7134 Views
  • 32 comments
  • 17 likes
  • iOS
  • Fixed
  • 7134 Views
  • 32 comments
  • 17 votes

Download Audio Quality on iOS does not list any options.

We are receiving reports that the download audio quality options are missing for iOS users.

  • Moderator
  • Moderator
  • We are receiving reports that the download audio quality options are missing for iOS users.
  • Vasil
  • Moderator
  • 9422 Views
  • 88 comments
  • 66 likes
  • iOS
  • Fixed
  • 9422 Views
  • 88 comments
  • 66 votes

[iOS] Music stops playing when adding songs with the Add songs button

Hey everyone, We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button. If you’re experiencing this issue, make sure to add your +VOTE and follow the instructions in the Status Update ...

  • Spotify Legend
  • Hey everyone,   We're receiving reports from users that the music stops playing when they try adding song while using the Add songs button.   If you’re experiencing this issue, make...
  • Yordan
  • Moderator
  • 6459 Views
  • 12 comments
  • 20 likes
  • iOS
  • Fixed
  • 6459 Views
  • 12 comments
  • 20 votes

App freezes and crashes when moving items in the song queue

PlanPremiumCountryUSA DeviceiPhone XS, iPad Air 2Operating SystemiOS 12.1.3 My Question or Issuewhen trying to move items around in my queue, if I drag them past the top of the screen, the behavior gets very wonky. Occasionally, the app will crash al...

  • Casual Listener
  • Plan Premium Country USA   Device iPhone XS, iPad Air 2 Operating System iOS 12.1.3   My Question or Issue when trying to move items around in my queue, if I drag them past the t...
  • dissembledstar
  • Newbie
  • 3744 Views
  • 16 comments
  • 9 likes
  • bug
    Crash
    iOS
  • Fixed
  • 3744 Views
  • 16 comments
  • 9 votes

Sporadic issues with the app mainly affecting Playback and Search features

Hi there! We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.

  • Moderator
  • Moderator
  • Hi there!  We've received several reports from users flagging issues with the Spotify app affecting mainly (but not limited to) the Search and Playback features. This seems to be sporadic.
  • Novy
  • Moderator
  • 1265 Views
  • 7 comments
  • 2 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Fixed
  • 1265 Views
  • 7 comments
  • 2 votes

[iOS] App crashing when playing podcasts with videos

Hey folks!We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're affected so that we can keep track of how many people are experienci...

  • Moderator
  • Moderator
  • Hey folks! We've received reports (mostly from iOS users) that Spotify crashes when leaving the app and then returning to it while a video podcast is playing. Leave a +VOTE if you're a...
  • Kiril
  • Moderator
  • 8493 Views
  • 49 comments
  • 19 likes
  • iOS
    Other
  • Fixed
  • 8493 Views
  • 49 comments
  • 19 votes

Lyrics Sharing Not Working

Hey everyone, We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing Lyrics at all.

  • Spotify Legend
  • Hey everyone,   We’re receiving reports that the Lyrics Sharing feature is not working. Before you keep on reading, note that this issue is different than not seeing&nbsp...
  • user-removed
  • Not applicable
  • 29534 Views
  • 100 comments
  • 195 likes
  • Android
    Desktop (Mac)
    Desktop (Windows)
    iOS
    Mobile
  • Closed
  • 29534 Views
  • 100 comments
  • 195 votes

[iOS] No longer able to see who added songs to a collaborative playlist

Plan Premium Country Netherlands Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127 My Question or Issue Since a few days I'm no longer able to see who added songs to a collaborative playlist. I only see the songs I added myse...

  • Casual Listener
  • Plan Premium Country Netherlands   Device iPhone 11 Pro Operating System iOS 13.4 Spotify version 8.5.54.1127   My Question or Issue Since a few days I'm no l...
  • MissKitty614
  • Music Fan
  • 15839 Views
  • 50 comments
  • 150 likes
  • iOS
  • Fixed
  • 15839 Views
  • 50 comments
  • 150 votes

[iOS] App crashing/draining battery rapidly

Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it crashing. And it rapidly drains battery all of a sudden. And my background ...

  • Casual Listener
  •   Plan Premium Country US Device iPhone 8 iOS: 14.2 My Question or Issue Since the last Spotify update it has crashed constantly. I can hardly make it through a song without it c...
  • haharane
  • Newbie
  • 49223 Views
  • 277 comments
  • 472 likes
  • iOS
  • Not Right Now
  • 49223 Views
  • 277 comments
  • 472 votes

[All Platforms] Music keeps un-downloading

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I am soon unsubscribing to this app. I’m paying money for the premium and my songs keep un-downloading. This has happene...

  • Casual Listener
  •   (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I am soon unsubscribing to t...
  • apollo79
  • Newbie
  • 95665 Views
  • 193 comments
  • 437 likes
  • Android
    Desktop
    iOS
  • Won't Fix
  • 95665 Views
  • 193 comments
  • 437 votes

[iOS] Equalizer presets missing

We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.

  • Moderator
  • Moderator
  • We've received reports from iOS users that the equalizer presets have disappeared. This is currently being investigated.
  • tendeir0
  • Newbie
  • 19099 Views
  • 90 comments
  • 73 likes
  • iOS
  • Fixed
  • 19099 Views
  • 90 comments
  • 73 votes

Blends not working

We're seeing posts that existing Blend playlists can't be accessed anymore and that folks are also unable to accept new Blend invitations. Reports also mention that the app just goes back to the Home page or gets a loading screen after clicking on th...

  • Moderator
  • Moderator
  • ...he Home page or gets a loading screen after clicking on the invite button.  This is happening on both iOS and Android devices.
  • rawbenhood
  • Newbie
  • 42351 Views
  • 56 comments
  • 87 likes
  • Android
    iOS
  • Fixed
  • 42351 Views
  • 56 comments
  • 87 votes

AirPods Pro Automatic Switching conflict with Spotify Connect

Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source switching between different apple devices depending on which source em...

  • Casual Listener
  • Plan Premium Country USA Device iPhone Xs, iPad Pro (2019), and AirPods Pro Operating System iOS 14 and iPadOS 14 My Question or Issue With iOS 14, Apple released automatic source s...
  • OscarDC
  • Moderator
  • 18268 Views
  • 34 comments
  • 35 likes
  • iOS
    Other
  • Closed
  • 18268 Views
  • 34 comments
  • 35 votes

Spotify Shuffle Not Solved Yet/ Issue Being Ignored?

I'm not sure how this community works, but there isn't an open ticket for the shuffle problem as far as I've seen. It's talked about here:https://community.spotify.com/t5/iOS-iPhone-iPad/Shuffle-play-is-not-random/td-p/750619Where it's flagged as sol...

  • Regular
  • I'm not sure how this community works, but there isn't an open ticket for the shuffle problem as far as I've seen.    It's talked about here: https://community.spotify.com/t5/iOS-i...
  • Edelli
  • Newbie
  • 445 Views
  • 4 comments
  • 4 likes
  • Android
    Desktop
    iOS
    Windows
  • Fixed
  • 445 Views
  • 4 comments
  • 4 votes

[iOS]Not able to control the volume on a device while using Spotify Connect

Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a device I connected with through Spotify Connect, specifically my Naim Mu...

  • Regular
  • Plan Premium Country The Netherlands Device iPhone 11, Speaker: Naim Muso 2 Operating System iOS 14.4.1 My Question or Issue I keep losing the ability to control the volume of a d...
  • psgpremium
  • Music Fan
  • 16819 Views
  • 85 comments
  • 35 likes
  • iOS
  • Fixed
  • 16819 Views
  • 85 comments
  • 35 votes

[iOS] Performance and battery - Individual reports

Investigation of individual reports of unexpected performance and battery behavior with Spotify on iOS.

  • Moderator
  • Moderator
  • Investigation of individual reports of unexpected performance and battery behavior with Spotify on iOS.
  • Mario
  • Spotify Legend
  • 4809 Views
  • 40 comments
  • 12 likes
  • iOS
    Mobile
  • Fixed
  • 4809 Views
  • 40 comments
  • 12 votes

New Home Screen Update (i.e"Good Afternoon" Playlist) not working

I have been updating my Spotify on my iOS but I don't see the new Spotify home screen where it greeted me Good Morning/Afternoon/Evening along with 6 playlist. I have reinstalled the app and still doesn't see it. Plan Premium Country Philippines Devi...

  • Casual Listener
  • I have been updating my Spotify on my iOS but I don't see the new Spotify home screen where it greeted me Good Morning/Afternoon/Evening along with 6 playlist. I have reinstalled the app and still d...
  • Amayy
  • Spotify Star
  • 4778 Views
  • 12 comments
  • 17 likes
  • iOS
  • Not Right Now
  • 4778 Views
  • 12 comments
  • 17 votes

[iOS] Missing Quick Scroll in Liked songs

Hi music lovers, We've received reports that the quick scroll option is missing for iOS users. The right teams at Spotify have been informed and are currently investigating why this is happening. It would be great if anyone experiencing this can leav...

  • Moderator
  • Moderator
  • Hi music lovers,   We've received reports that the quick scroll option is missing for iOS users. The right teams at Spotify have been informed and are currently investigating why this is h...
  • ArthurCD
  • Newbie
  • 4332 Views
  • 30 comments
  • 23 likes
  • iOS
  • Fixed
  • 4332 Views
  • 30 comments
  • 23 votes