Most common issues can be fixed with a quick reinstall of the app. In some situations however, a clean (more thorough) reinstall of the app might be needed. This way, you can start afresh with Spotify on your device.
Heads up: You'll need to re-download any downloaded music and podcasts after reinstalling the app. Your settings will also be reset to the defaults, so it's a good idea to make screenshots of them so you can quickly set them up the way you like them again.
Below you can find all the steps for a clean install of Spotify on your device - just scroll down until you see your device/OS:
Android - 6.0 or above
From the Android home screen, tap Settings > Apps.
Find Spotify in your list of apps and tap on it.
Select Storage & Cache.
Select Clear Storage.
Once done, go back and select Uninstall.
Open a File Manager and navigate to Internal Storage\Android\data.
If you see a folder called com.spotify.music delete it.
Optional: Repeat this for you're using an SD card. The file structure should be the same and the folder will be in SD Card\Android\data.
Once all this is done, restart your device.
Open the Google Play Store and install Spotify from there.
Android - versions before 6.0
Go to your phone’sSettings.
SelectApps or Applications, thenManage applications.
FindSpotifyin your list of apps, tap it.
Go to Storage > Android > Data and delete a folder called com.spotify.music. If your device doesn't have a default file manager in order to locate that file, we'd recommend taking a look online for more help from your device's manufacturer on using one. If you're using an external SD card to store your downloaded music from Spotify, you can still double check if that file is removed.
Switch your device off and wait a couple minutes.
Switch your device back on.
OpenGoogle Playand install theSpotify Musicapp.
Open Spotify. In the app's settings (you can access them by going to Home and then tapping the gear icon in the top right corner), tap Storage then Delete Cache.
Head to your device's Settings, then tap General.
Tap iPhone Storage.
Select Spotify from the list of apps.
Tap Offload the app and confirm. This will delete the app but its documents data will be kept.
Then tap Delete App and confirm. This action should delete any leftover documents and data.
Once the app is deleted, press and hold the Side/Top button and either volume button until the power off slider appears.
Drag the slider to turn your device completely off.
After your device turns off, wait a couple of minutes.
Press and hold the Top (or Side) button again until the display turns on.
Switch your device back on and install Spotify from the App Store.
The steps for a clean reinstall in an iPad device are similar to those of iPhone devices above. Keep in mind that in step 4 you'll need to look instead for iPad Storage.
Open Finder then click Go (on the menu bar on the top of the screen).
Select Library from the drop-down menu that appears (you may need to hold the Alt key if Library isn’t visible).
Open Caches and delete the com.spotify.Client and com.spotify.client.helper folders.